McAfee Managed Service Provider Program (MSP)

As customers are looking for more options in the way they purchase and manage technology, the McAfee Managed Service Provider (MSP) program gives partners the ultimate flexibility in the deployment of security products and services. Either on-premises or cloud based, McAfee MSP partners will have a security offering for virtually every customer requirement via a monthly subscription-based, pay-as-you-go model.

McAfee has been in the managed services business for more than a decade. The newly expanded MSP program offers a consistent global framework that can be scaled through distribution, providing partners with access to the industry’s broadest, most advanced security protection available. By bundling McAfee solutions into a partner’s existing value-added services, a MSP can become a trusted advisor to remotely monitor and support customers while maintaining control over partner branding, licensing, reporting, billing, and pricing.

The McAfee MSP program offers protection for endpoints, servers/networks, virtual environments, and mobile devices, in addition to the industry’s most expansive security SaaS portfolio, which can all be managed centrally through either McAfee ePolicy Orchestrator (McAfee ePO) software or the McAfee SaaS management console. The simplicity of centralized security management allows for remote administration of McAfee software and SaaS solutions, reducing MSP resources necessary to manage multiple customers.

Ideal partner candidates include:

• Pure-play MSPs looking to utilize world-class security solutions
• Hosting organizations wishing to embed security into existing solutions or create standalone security services
• Communications companies looking for additional cross-sell or security add-on opportunities
• IT resellers evolving their businesses and adopting new ways to deliver security to their customers

Why managed services?

• Predictable costs and volume-based pricing
• Support customers looking to move from an up-front capital expense (CapEx) investment, to an on-going, operational expense (OpEx) model
• Enhanced customer loyalty and increased renewal rates
• Strengthened positioning as customers' trusted advisor

Why McAfee?

• On-premises or cloud-based protection — the widest, most advanced security portfolio available
• Protection from the chip to the cloud, from mobile devices to virtualized environments
• The most advanced real-time threat-intelligence available — McAfee Global Threat Intelligence (GTI)
• Remote security management with McAfee on-premises or cloud-based consoles
• Backed by the strength and technology innovation of our parent company, Intel

McAfee MSPs fulfil three key requirements:

Sell
MSPs bundle McAfee solutions within Managed Services.

Bill
MSPs order from a McAfee distributor and give them monthly royalty/usage reports.

Support
MSPs complete relevant McAfee technical support certifications; then manage McAfee solutions for end users:

• MSPs ideally maintain a support or network operations center.
• MSPs deliver 24/7 end-user support, in line with their own service level agreements (SLAs).