Study: United States, India lead in cloud use and satisfaction

June 4, 2012

While concerns over cloud security and performance remain high across the world, they haven't stopped the United States and India from moving to the cloud at rates that dwarf those present in much of the rest of the world, according to a study by a telecommunications company. Accompanying this high adoption rate is a sense of comfort in the cloud that is not seen anywhere else.

Around one in every three companies worldwide currently make extensive use of external cloud solutions, according to the study. The United States and India both have rates above 40 percent, with more growth anticipated in the next three years. India currently leads, with 47 percent of companies using external cloud services extensively, ahead of the U.S. rate of 41 percent. Both anticipate an 11-percent three-year growth in adoption, tied with Taiwan and trailing only South Korea for rate of growth in that time frame.

European companies were more hesitant than their American and Asian counterparts in the study. Both France and the United Kingdom currently use extensive cloud services at an approximate rate of 25 percent.

Cloud-based concerns
The issues that companies in those countries associate as a hindrance to cloud adoption also creates a stark difference between the United States and Asian countries.

IT decision-makers from the United States, United Kingdom, France and across Asia unanimously cited concerns about performance as the area in need of the most improvement. Responses differed with regard to secondary concerns. While Asian and U.S. companies cited data security in the cloud as the second worry, both the United Kingdom and France were worried more about cost. The United Kingdom placed ease of use above cloud data security as well.

Cost savings
An InformationWeek survey on IT spending found that cost was a concern for many IT professionals in the United States as well. However, U.S. respondents' concerns were relieved by the belief that it was more the cost of initial investment and migration than a long-term increase. Short-term raised costs were predicted by 59 percent of respondents, though 74 percent felt that the savings would come at lower costs going forward.

The concerns from the telecommunications survey manifested themselves in the countries' overall happiness with cloud services. While the global rate of satisfaction with support services, value and performance was around 20 percent, U.S. and Indian respondents hovered around 40 percent, with both countries echoing a 45 percent satisfaction rate with specific support services.

-McAfee Cloud Security