As of October 16th, 2006, the ServicePortal and KnowledgeBase now support Mozilla FireFox 1.x. As always, Intel Security is committed to enhancing the usability of our Support Sites with multiple browsers.
As new versions of FireFox are released, Support will be added in as timely a manner as possible.
If you have logged into the ServicePortal within the last 180 days, your login credentials will remain the same. If not, you will need to register again on the ServicePortal. If you experience any problems with registration, please contact Customer Service.
No. A grant number is required to register on the ServicePortal.
If you are registering and do not know your grant number, please contact Customer Service for assistance.
After logging in, you will be able to download patches by clicking Download Software Updates located under Support by Doing.
After logging in, scroll down to Manage Service Requests located under Interactive Support, and click Check my Open Service Requests. All previously closed Support Cases will not be viewable through the ServicePortal; however, McAfee we keeps these on record and can retrieve them when you call Technical Support.
The "Am I Up to Date?" tool is now part of McAfee Virtual Technician.
Previously referred to as Security Threats, the Threat Center link is located under Additional Services on the left.
The numbering scheme has changed. All Service Requests will now begin with the number one and a hyphen (1-). All open Support Cases will now be have a different Service Request number, beginning with 1-.
To submit a service request, you must be a McAfee customer with a service entitlement, and be registered on the ServicePortal using a valid grant number.
Note: You can add attachments until the service request is closed. You cannot modify attachments.
When replying to an email sent from your technician via ServicePortal, there is a character limit of 150 characters. If you have additional information that cannot be conveyed in 150 characters, please update the Service Request online. To update a Service Request online, see Updating a Service Request.
Do not send attachments to the ServicePortal email address. They will be discarded and not attached to the Service Request. To add an attachment to a Service Request, see Adding Attachments to a Service Request.
If a technician updates your Service Request with possible solutions, you can access them on the ServicePortal to decide if they resolve your issue.To check your open Service Requests: