SANTA CLARA, Calif., May 2 /PRNewswire-FirstCall/ McAfee Inc. (NYSE: MFE) today announced that the McAfee® technical support organization was selected as a finalist in the 2007 Service & Support Professionals Association (SSPA) STAR Awards in the "Best Knowledge Management Practices" category. Winners will be announced at the SSPA Conference on May 8 in San Diego.
The SSPA STAR Award is one of the highest honors in the service and support industry, recognizing technology companies that display exceptional leadership, innovation and commitment in both service excellence and in developing and implementing best practices.
"Our website is accessed by over two million unique visitors a month and houses over 10,000 knowledge base articles. This institutional expertise empowers our customers to manage risk," said Barry McPherson, senior vice president, worldwide services and support at McAfee. "McAfee is honored to have our approach validated by being named a finalist for the STAR Awards. By managing and documenting our knowledge online, we are helping our customers maintain seamless access to information and have as one aspect of an enhanced online experience."
"The SSPA is pleased to recognize McAfee as a finalist for the 2007 SSPA STAR Awards," said Trisha Bright, vice president of member programs at the SSPA. "McAfee's contribution to the service and support industry is evident by its commitment to providing innovative solutions for its customers in need of technical support."
The McAfee technical support organization helps to ensure that customers are protected from the constant threat of security attacks. This level of protection requires McAfee to continually implement new tools to better support its customers. McAfee offers mission critical support by ensuring availability, responsiveness, pro-activity, and quick resolution. Customers receive unlimited access to McAfee's global support Web site, which includes remediation tools and an extensive Knowledge Base. Additionally, customers can call one of McAfee's highly skilled and certified security specialists, who possess the experience and resources to meet customers' security needs 24 hours a day, seven days a week.
As the industry's foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum -- from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders like J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. For more information, visit www.thesspa.com
McAfee Inc., the leading dedicated security technology company, headquartered in Santa Clara, California, delivers proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security. www.mcafee.com
NOTE: McAfee is a registered trademark of McAfee, Inc. and/or its affiliates in the United States and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners. © 2006 - 2007 McAfee, Inc. All Rights Reserved.
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