SANTA CLARA, Calif., July 27 /PRNewswire-FirstCall/ - McAfee, Inc. (NYSE: MFE) today announced that it received three awards in Computerworld magazine's (Singapore and Malaysia editions) inaugural Customer Care Awards 2007. McAfee® won the award for the Anti-Virus/Anti-Spam category in a survey with readers of both Computerworld Singapore and Computerworld Malaysia. McAfee was also the runner-up in the Intrusion Detection/Prevention category in the Computerworld Singapore poll. Readers assessed vendors on a variety of facets of their interactions with vendors.
McAfee's highest score was 87.1 for deployment in the Singapore survey. This surpassed the 67 collective average of its competitors. Additionally, customers felt that McAfee "did an outstanding job" in this area. "McAfee had the distinction of not being given a single negative rating (a score of four or less out of 10) in the poll, including pre- and post-implementation," according to Computerworld Singapore.
McAfee was runner-up among companies surveyed in the Intrusion Detection/Prevention category. Computerworld Singapore stated that McAfee "is also coming on strong in the [Intrusion Detection/Prevention] space."
"Our customers rely on McAfee to secure their most important assets and information. We know that superior customer service is important to them, and so it is a critical part of our mission," stated Ashley Wearne, vice president of McAfee in Australia, New Zealand, India and South East Asia. "We are therefore delighted that our customers have recognized McAfee in this inaugural Computerworld survey."
According to Computerworld Singapore editor Irene Tham, the new Customer Care Awards program gives an even clearer picture of who Singapore's top IT providers are as far as customers are concerned.
The complete Computerworld articles are available at: http://www.computerworld.com.sg/ShowPage.aspx?pagetype=2&articleid=5796&pubid= 3&tab=Home&issueid=115 and http://www.computerworld.com.my/ShowPage.aspx?pagetype=2&articleid=5619&pubid= 4&issueid=117
Survey questions concerned the implementation process, timing of the implementation, user training, vendor responsiveness to questions and problems, and making the customer "feel like a valuable customer."
McAfee, Inc., the leading dedicated security technology company, headquartered in Santa Clara, California, delivers proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security. http://www.mcafee.com.
McAfee, SiteAdvisor, IntruShield, Foundstone, VirusScan, Avert, Total Protection, AntiSpyware, Secure Content Management, ePolicy Orchestrator, Remediation Manager, Policy Auditor, Data Loss Prevention, Intrusion Prevention System and Secure Internet Gateway are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the United States and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners. © 2007 McAfee, Inc. All rights reserved.
SOURCE McAfee, Inc.