Customer Service FAQS

Customer Service for Former Secure Computing Products

For Customer Service assistance with former Secure Computing products, please use the following links:

License Inquiries, License Updates/Changes, Grant Number Lookup

Corporate Customer Service can assist you with locating your Grant Numbers or company license information. Please contact Customer Service for assistance.

ServicePortal Support & Password Resets

Corporate Customer Service can help troubleshoot and correct McAfee ServicePortal issues. Please contact Customer Service for assistance.

ServicePortal password resets can be requested online.

McAfee Small & Medium Business Store Refunds

Refunds for purchases made from the McAfee Small and Medium Business Store can be fulfilled by Customer Service if the purchase was made within the past 30 days. Please contact Customer Service for assistance. Any refunds for McAfee products purchased from a McAfee reseller must be conducted via that reseller.

McAfee Global Solutions Lab

Inquiries regarding McAfee's free Global Solutions Lab can be addressed by Customer Service. Please contact Customer Service for assistance.