McAfee Enables Mortgage Master to Provide Greater Service to Its Clients by Never Missing an Important Email or Losing Precious Time

Mortgage Master Inc. is the largest independently-owned mortgage company in the U.S. Its philosophy of low cost, high value, great service—and no subprime lending—has helped the company grow to 17 offices and licensed operation in 33 states. Both a broker and lender, the company lends more than $2 billion annually. An IT staff of two supports the entire company.

Instant access to up-to-the-minute emails is business-critical
In the loan process, emails fly back and forth between loan officers and loan applicants. Often these emails contain information that is central to a rate lock or a loan commitment—critical communication necessary to satisfy the customer. Previously, Mortgage Master used a spam firewall solution. When emails were quarantined, they had to be looked up manually and released by the IT staff. This approach to spam management proved too time consuming and expensive. On more than one occasion, a missing email led to missing a rate lock, and a significant dollar loss.

David Ricci, Mortgage Master’s Director of IT, evaluated several companies in his search to find a solution that would reduce the chance of losing emails. Ricci eliminated two companies due to concerns about the user-friendliness of the interface. One of the solutions spooled email, which meant that Mortgage Master’s employees would be unable to access their emails during spooling. As Ricci notes, “We were half protected. What good is a two-day old email in our business? Rates change at the last minute, and we need to be able to send and receive emails immediately.” In contrast, Ricci particularly appreciated the spooling capability of McAfee SaaS Email Protection (formerly MX Logic® Email Defense Service), which allows users to log in and send and retrieve emails. Ricci was also sold on its “built-in disaster recovery.”

Mortgage Master can set parameters, generate reports, and manage email retention policies
The McAfee SaaS Email Protection service works outside of the corporate network to identify, quarantine, block and strip suspect email messages—all based on the policies set up by Ricci. The McAfee SaaS Email Protection & Continuity solution (formerly MX Logic® Ultimate Access), which Ricci selected for Mortgage Master, includes advanced email security as well as message continuity, which provides Web-based email access and use during planned or unplanned outages. Also, with McAfee SaaS Email Protection, users receive regularly scheduled Spam Quarantine Reports via email, through which they can delete or release quarantined messages, thereby taking the burden off IT.

Ricci wanted to stay ahead of the compliance curve, so he also subscribed to the McAfee SaaS Email Archiving service (formerly MX Logic® Message Archiving—Archive Storage Control). This service enables simple and easy management of inbound, outbound, and internal emails, and includes storage, retention, retrieval, reports and audit trails. Ricci can define retention policies based on content, and Single Instance Storage minimizes storage requirements. Furthermore, authorized persons—there are several levels of permission—can search for and retrieve information quickly.

With the solution’s web-based administrative control console, Ricci can monitor activity and trends and generate reports with point-and-click simplicity. “I can see everything,” says Ricci. “The interface is extremely user-friendly.”

"We like the disaster recovery that’s built into the spooling capability, which keeps us up and running during outages or maintenance. Our loan officers simply log in to send and receive emails."

David Ricci
Director of IT, Mortgage Master Inc.

Additionally, Ricci has found the solution very easy to use and set up. “The setup instructions are very clear, and McAfee planned ahead for the cutover. All I had to do was switch an IP address and change a few rules in the firewall, and we were up and running. During maintenance periods, I’ve spooled emails, and everything worked exactly the way the Web instructions said the service was supposed to work.”

Network bandwidth increases when spam decreases, allowing employees to get back to work
McAfee SaaS Email Protection protects Mortgage Master by processing 15,000 emails per day. Of this number, nearly 4,000 emails are spam and 1,500 have attachments. Soon after implementing the solution, Control Console reporting showed that within just a 24-hour period, five viruses were blocked from entering the Mortgage Master network. In addition, bandwidth usage has dropped following the removal of inbound spam traffic, which can often account for more than 90 percent of total email volume.

Equally important, Mortgage Master’s IT staff no longer spends a significant part of each day looking up and releasing emails. With McAfee SaaS Email Archiving safeguarding the company’s emails, Ricci is confident that legal requirements can be met.

As Ricci concludes, “After we implemented McAfee, our agents noticed the reduction in spam right away. Now no one calls me with problems. Silence is the best thing. I believe in the KISS—Keep It Simple, Stupid—method, and that’s what we have with McAfee. The solution gives us everything we want—it’s compliant, it works, end users can manage their own quarantined emails, and if there’s an outage, we can send and retrieve emails from the McAfee portal.”

Mortgage Master, Inc.

Customer profile

The largest independently-owned mortgage company in the United States, lending more than $2 billion annually

Industry

Financial services

IT environment

225 employees and 17 offices in 33 states, with an IT staff of two people

Challenges

Manage spam more efficiently, and ensure support for compliance initiatives and disaster recovery

McAfee solution

  • McAfee SaaS Email Protection (formerly MX Logic® Email Defense Service)
  • McAfee SaaS Email Archiving (formerly MX Logic® Message Archiving—Archive Storage)

Results

  • The IT team saves significant resources because users can manage their own emails
  • The company quickly and easily responds to compliance requests and can recover emails in case of disaster
  • Prevents email interruption during outages maliciously leaking data
  • The significant reduction in spam volumes increases network bandwidth