Barry McPherson is responsible for overseeing all customer support programs and efforts, promoting multiple methods of support access, expanding self-assistance and self-diagnosing options, and increasing customer retention and loyalty.
Under McPherson’s tenure, the McAfee support organization has won multiple awards, including Service and Support Professionals Association’s Best Knowledge Management and Consumer Support Excellence awards for its knowledge management and McAfee ServicePortal website.
McPherson has more than 20 years of experience in technology and related industries. Prior to joining McAfee in 2006, he spent six years at Juniper Networks, serving in global operations, business development, channel, and regional executive roles. Before Juniper Networks, McPherson held sales, support, and operational management positions at Bay Networks, Siemens, GTE, and GE Capital.
As an expert in his field, McPherson has given multiple presentations at industry and support conferences on support portfolio and support revenue growth, customer management, and loyalty. McPherson has served on the Technical Advisory Boards for SSPA and Jive Software.
McPherson graduated from Middlebury College, where he was a guest lecturer in 2008.
McPherson lives in the Dallas area and is an avid reader and member of local charity boards.