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Technical Support Options
As a large enterprise, every day you're challenged with increasingly sophisticated threats and new vulnerabilities. Even if you've implemented a proactive risk management strategy with all the right solutions, there's something else that you need to feel confident that you're covered; Responsive technical support. Preventing problems before they strike and helping you recover quickly when they do, is the goal of McAfee Technical Support programs.
When it comes to support, one size doesn't fit all. With the McAfee Technical Support portfolio, you can feel confident you're getting the level of support you require. We offer unique services and specialized tools that are safe, effective, and always on, so that you can get the right kind of help when you need it-to continue protecting what you value.
Leave it to the trained experts
You deserve highly trained, certified security specialists who have a wealth of knowledge and resources to get you the right information, support, service skills, and replacement parts. .
- Daily updates protect you from threats-McAfee is constantly adding protection for emerging threats. And, thanks to the powerful McAfee Scan Engine, we've more than doubled our detection.
- Unmatched expertise-McAfee has more than 200 threat researchers and more than 1,000 support experts available around the world, around the clock. All of our support experts are Industry Certified and know our products like the back of their hands.
- Innovative support technologies-From our award-winning ServicePortal with its array of self-help tools to our Global Solutions Lab where you can evaluate our products, McAfee provides a wide variety of advanced technologies to keep your security up-to-date and effective.
Technical Support Your Way
Your security needs are unique, and your technical support needs are unique. That’s why we offer four programs—a la carte software and hardware support programs that let you define your own support experience.
- Gold Support: Our standard offering includes 24/7 phone support, DAT and engine updates, product updates, and access to our online tools, KnowledgeBase, Online ServicePortal, and Global Solutions Lab.
- Platinum Support: Organizations with up to 75,000 nodes will benefit from all of our standard support offerings plus an assigned Technical Account Manager for each region, and support for a wider array of products.
- Platinum Select Support: Enterprises with more than 75,000 nodes receive all the benefits of the Platinum program on a global scale, with a Technical Account Manager to support your business in all locations, from solutions planning assistance to direct intervention for faster problem resolution.
