McAfee Service Provider Program (MSP)

MSP Market Facts

• Worldwide market exceeds $200 billion
• Realized MSP market growing at 12%–15%
• 60% of Fortune 500 enterprises use an MSP in some capacity

The McAfee MSP program is tailored to meet the needs of organizations that provide managed security services. Our MSP partners look for consistent, value-added offerings, and unlike other security technology vendors, McAfee does not compete with MSPs. Optimal partner candidates include:

• Pure-play MSPs looking to utilize world-class solutions
• Hosting organizations that want to embed security into existing offerings or create standalone security services
• Communications companies looking for additional security add-on or cross-sell opportunities

Delivery models

• Sell with MSP — Enable MSP managing McAfee technology (per their own SLAs)
• Sell through MSP — Enable MSP reselling McAfee products to their customers as part of a managed services contract using a traditional pricing model
• Sell to MSP — For MSP that acquire and embed McAfee technologies into a managed services offering using a royalty-based pricing model

Partner enablement
To help ensure our MSP partners’ success, McAfee provides:

• A named account manager
• Collaboration with McAfee field sales to provide customer solutions
• Access to license products via MSP contract for the service-oriented business model
• Access to the Partner Portal and Insight Partner Support for technical FAQs, online chat support, sales, marketing, and competitive collateral
• No-cost McAfee sales and technical training content
• Not-for-resale, demo lab hardware, and no-cost software
• Access to McAfee Partner Support Program for expedited Level 2 and Level 3 technical support

MSP partners must meet eligibility requirements, and own and operate a Secure/Network Operations Center. The MSP partner must be staffed to deliver support for clients, identify Level 1 support issues, and escalate Level 2 and 3 support issues. The partner will work closely with McAfee business managers to collaboratively create and maintain business plans to achieve certification and revenue targets.