Intel Security

Support Provider Specialization

Increase your margin potential by supporting your customers directly. The Support Provider Specialization is targeted at Intel Security resellers that have demonstrated support capabilities, including support systems, a replication lab, and certified support engineers. The Support Provider Specialization enables you to provide authorized first- and second-level technical support to your end customers, with the assurance of a direct escalation path to third-level technical support engineers and advanced access to internal troubleshooting tools.

  • Meet annual bookings threshold.
  • Provide Level 1 and 2 technical support.
  • Complete technical support training and certification.
  • Provide a case tracking system and defined escalation process.
  • Maintain a problem replication lab.
  • Meet minimum performance and business metrics on an ongoing basis.
Key Features
  • Compensation via rebates.
  • Direct access to third-level support product specialists.
  • Assigned partner support account manager.
  • Enhanced access to tools and training.
  • Pre-release access to products.

For more information, please contact us or read the Intel Security Partner Program brochure.