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McAfee Platinum Select Support
Lower the total cost and risk of owning your McAfee solutions while improving the return on your IT investments with McAfee Platinum Select Support. We optimize the business value of your security solutions on a worldwide scale. With Technical Account Managers assigned to support your business around the world, in locations suitable to you, we provide you with coordinated account management, solutions-planning assistance, proactive advice, and direct intervention on your behalf when issues arise.
By leveraging our Support Product Specialists worldwide, we resolve issues faster, anytime, anywhere. We will provide you with complete product, technical, and problem-solving expertise when and where you need it.
- Fastest resolution— Your personal Technical Account Manager and McAfee Product Specialists align the right resources at the right time to resolve issues quickly and minimize impact to mission-critical environments.
- Product-specificexpertise—High-level engineers who understand the workings of a corporate IT environment give you immediate support for your mission-critical applications, so that you can get back to business and meet your deadlines.
- Manage risk, not products—Receive timely alerts on the latest threats and vulnerabilities. We solve your problems quickly and accurately—the first time.
- Keep your McAfee products working continuously with maximum efficiency—Daily updates protect you from the latest threats, and innovative tools and technologies help our support specialists work smarter and act more quickly to resolve issues.
- Maximize system uptime with responsive service from an industry leader—Get mission-critical help fast 24/7/365 from specialists who have in-depth, product-specific technical expertise.
- Help yourself—Online tools like McAfee Virtual Technician help you identify common issues and installation problems. Access our award-winning ServicePortal for a comprehensive KnowledgeBase, instructional videos, and other self-help solutions. Receive product training and evaluate products at our Global Solutions Lab.
- Global account management—Get 24/7 direct access to McAfee experts worldwide for your most pressing technical issues.
- Regional technical account management—Your organization will benefit from an assigned TAM in each region who makes sure that issues are resolved efficiently and in a timely fashion. TAMs will also offer for advice about securing your region’s current infrastructure and help you plan for the future.
- Solutions-based packages—The Platinum Technical Support program is an integral aspect of your global security risk management strategy, aligning with both compliance and risk/threat management.
McAfee techical support offerings - what does it include?
