Quality Support

We strive to deliver world-class support for all partners and customers. The McAfee Worldwide Technical Support and Customer Service team — the backbone of our support effort — operates around the clock worldwide. Our team of security experts, many with leading industry certifications, is committed to providing both timely and solid technical advice.

Customized service
We offer our customers flexibility in how they receive support. Along with telephone and email options, we offer the McAfee ServicePortal, a comprehensive website that provides self-help tools; the latest product updates, downloads, and patches; FAQs; our KnowledgeBase; and online case tracking, alerts, and technical support contact information.

McAfee is the 2009 winner of the Technology Services Industry Association’s STAR Award for Excellence in Consumer Support and has been recognized multiple times as one of the Ten Best Web Support Sites by the Association of Support Professionals.

We also continuously measure our performance through self-assessments and customer surveys, and take specific actions to improve service when necessary.

Industry-wide influence
Our commitment to supporting our customers goes beyond our doors. In an effort to enhance the quality of the service and support delivered by companies across sectors, McAfee participated in a joint effort of the Service & Support Professionals Association and J.D. Power and Associates to establish the criteria behind the J.D. Power and Associates Certified Technology Service and Support Certification program. By sharing our expertise, McAfee elevated the quality of service and customer support expected from our industry.