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McAfee, Inc. Launches New McAfee ServicePortal for Enterprise Customers
New Portal Offers Improved Functionality and Innovative Concept of 'Reading, Seeing, Doing'
SANTA CLARA, Calif., May 1 /PRNewswire-FirstCall/ McAfee, Inc. (NYSE: MFE), the global leader in Intrusion Prevention and Security Risk Management, today unveiled the new McAfee® ServicePortal for enterprise customers. Available at http://mysupport.mcafee.com, the new portal provides a comprehensive online support center that delivers accurate, relevant and customized support information.
"McAfee ServicePortal was designed based on customer feedback asking for a resource that would better provide answers and insight into their technical questions," said Greg Sanders, director, global online services for McAfee, Inc. "Customers can manage all their service needs through this centralized portal, while choosing the method of support that best meets their requirements."
McAfee ServicePortal offers multiple ways to resolve support issues. The first is called Self Healing, and leverages the McAfee Virtual Technician (MVT) to resolve common issues. MVT is a web-based tool that determines if McAfee products are installed, updated, and working correctly.
Second is Self Service, which employs the concept of "Reading, Seeing and Doing" to assist customers. Support through "Reading" includes the McAfee KnowledgeBase, Product Documentation, Frequently Asked Questions, and Attack Encyclopedia. Support by "Seeing" involves product video tutorials. Support by "Doing" encourages customers to visit McAfee's Global Support Lab (http://www.mcafee.com/gsl) for a live demonstration and test environment.
Finally, Interactive Support is available to provide customers with an avenue for submitting and managing Service Requests online. Customers can also chat with a live agent for faster resolution, 24 hours a day, seven days a week.
McAfee ServicePortal is available to customers at: http://mysupport.mcafee.com.
About McAfee, Inc.
McAfee Inc., headquartered in Santa Clara, California and the global leader in Intrusion Prevention and Security Risk Management, delivers proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security. http://www.mcafee.com
NOTE: McAfee is a registered trademark of McAfee, Inc. and/or its affiliates in the United States and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
SOURCE McAfee, Inc.
