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McAfee, Inc. Technical Support Chosen as Finalist in SSPA STAR Awards for Service Excellence
SANTA CLARA, Calif., Nov. 13 /PRNewswire-FirstCall/ McAfee, Inc. (NYSE: MFE) today announced that the McAfee® Technical Support Organization has been chosen as a finalist for the SSPA STAR Awards in the category of Service Excellence for its "Mission Critical Support" services. The SSPA STAR Award is one of the highest honors in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery.
The STAR Awards recognize technology companies that display exceptional leadership, innovation and commitment in both service excellence and in developing and implementing best practices. Winners will be announced at the SSPA Fall Conference on November 14, 2006 in Washington DC.
"McAfee is honored to be recognized among the best technical support organizations in the industry," said Barry McPherson, senior vice president, Worldwide Services and Support at McAfee, Inc. "We are dedicated to providing outstanding and innovative service and support to help our customers achieve their business and security objectives, whether for an individual consumer or an IT professional supporting mission critical environments."
"The SSPA is pleased to recognize McAfee as a finalist for the SSPA STAR Awards," said Trisha Bright, VP of Member Programs at the SSPA. "Their contribution to the service and support industry is evident by their commitment to providing innovative solutions for their customers in need of technical support."
The McAfee Technical Support Organization helps to ensure that customers are protected from the constant threat of security attacks. This level of protection requires McAfee to continually implement new tools to better support its customers. McAfee offers mission critical support by ensuring availability, responsiveness, pro-activity, and quick resolution. Customers receive unlimited access to McAfee's global support Website, which includes remediation tools and an extensive Knowledge Base. Additionally, customers can call one of McAfee's highly skilled and certified security specialists, who possess the experience and resources to meet customers' security needs 24 hours a day, 7 days a week.
About the SSPA
As the industry's foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum - from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders like J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. For more information, visit www.thesspa.com
About McAfee, Inc.
McAfee Inc., the leading dedicated security technology company, headquartered in Santa Clara, California, delivers proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security.www.mcafee.com
NOTE: McAfee is a registered trademark of McAfee, Inc. and/or its affiliates in the United States and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
SOURCE McAfee, Inc.
