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McAfee Gold Select Technical Support
Maximizing customer security through critical incident management
The Gold Select Technical Support program provides all of the benefits of our Gold Technical Support and introduces you to McAfee Product Support Specialists who have received the highest level of training on the individual products they support. Product Specialists quickly align you with the proper resource for your product issue on a case-by-case basis. They apply their expertise and security knowledge to ensure that your complex issues are resolved quickly, so that you can mitigate risk to your business infrastructures. The McAfee Gold Select program is designed for enterprises with up to 10,000 nodes.
- Faster resolution- Direct access to Product Specialists ensures that issues that affect your operation are resolved efficiently, quickly, and minimize impact to your mission-critical environment.
- Manage risk, not products-McAfee Security Alerting Service is a proactive alerting tool that notifies you of threats and vulnerabilities as they arise and provides you with product patches or upgrades as they become available. Security Alerting Service sends timely and active intelligence to the right individuals on the communications devices of their choice.
- Keep your McAfee products working continuously with maximum efficiency-Daily updates protect you from the latest threats, and innovative tools and technologies help our technical support specialists work smarter and act more quickly to resolve issues.
- Maximize system uptime with responsive service from an industry leader-Get mission-critical help fast from our 24/7/365 call center.
- Help yourself-Online tools like McAfee Virtual Technician help you identify common issues and installation problems. You can easily access our award-winning Technical Support ServicePortal for a comprehensive KnowledgeBase and other self-help solutions. And, you can receive product training, view instructional videos, and evaluate products at our Global Solutions Lab.
Technical Support Your Way
Your security needs are unique, and your technical support needs are unique. That’s why we offer four programs—a la carte software and hardware support programs that let you define your own support experience.
- Gold Technical Support: Our standard offering includes 24/7 phone support, DAT and engine updates, product updates, and access to our online tools, KnowledgeBase, Technical Support ServicePortal, and Global Solutions Lab.
- Platinum Technical Support: Organizations with up to 75,000 nodes will benefit from all of our standard support offerings plus an assigned Support Account Manager for each region, and support for a wider array of products.
- Platinum Select Technical Support: Enterprises with more than 75,000 nodes receive all the benefits of the Platinum program on a global scale, with a Support Account Manager to support your business in all locations, from solutions planning assistance to direct intervention for faster problem resolution.
McAfee Technical Support offerings—what does it include?
