|
Benefits | TechMaster Small Office | TechMaster Small Business |
|
|---|---|---|---|
| Live Technical Support | Toll-free 24/7 phone support | ||
| 24/7 chat support | |||
| PC/Mac Optimization | PC optimization and tune up | ||
| Virus and malware removal | |||
| Proactive monitoring and alerting | |||
| OS diagnosis and repair | |||
| Upgrade advice | |||
| Automatic diagnostic and remediation tools | |||
| Mobile & Tablet Support | App installation | ||
| Sync calendars, email, and contacts on phone and PC | |||
| Troubleshoot sync software issues | |||
| Set up email, calendar, and phone book | |||
| Set up Bluetooth headset | |||
| Application and Peripheral Support | Peripherals setup | ||
| Software installation | |||
| Desktop application support | |||
| Storage services support | |||
| File transfer service | |||
| Email Support | Basic PC email support | ||
| Basic mobile email support | |||
| Set up multiple email accounts | |||
| Microsoft Exchange email and configuration | |||
| McAfee Security | McAfee SaaS Endpoint Protection | ||
| McAfee SaaS Email Protection | |||
| Security installation | |||
| PC firewall protection setup | |||
| Network Support | Basic network errors and troubleshooting | ||
| Set up connection to Wi-Fi network | |||
| Advanced networking and troubleshooting | |||
| Advanced network setup | |||
| Active Directory services | |||
| VPN connectivity support | |||
| Server Support | Windows Server for network and user administration | ||
| File, print, and application sharing | |||
| Activate SharePoint services | |||
| Monitoring and alerting | |||
| Patch management for servers | |||
| Preventive maintenance | |||
| Asset tracking | |||
| Fix critical alerts | |||