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Overview
McAfee TechMaster Small Business provides 24/7 IT support for desktops, mobile devices, tablets, desktop applications, networking, office peripherals, and servers. Ideal for small businesses with up to 50 computers, centralized servers, or more complex networking and email requirements, McAfee TechMaster Small Business delivers around-the-clock phone and chat support, PC and device optimization, and assistance with device and software installation to help avoid misconfiguration that can impact employee productivity and business operations.
Each annual subscription covers one computer or server, an additional tablet or smartphone, and up to two peripheral devices. Each supported server requires a license for the server and five additional nodes of desktop coverage. McAfee TechMaster Small Business also includes McAfee SaaS Endpoint and Email Protection to safeguard your endpoints and email systems from the latest malware and spyware.
Features & Benefits
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24/7 support
Get unlimited, around-the-clock IT support, regardless of your location. McAfee TechMaster Small Business includes year-round phone and chat support with our team of experts to help you rapidly solve issues with your device or application.
Get instant assistance via a remote connection
Trust our team of experts to quickly resolve your IT issues by remotely connecting to your system. All you need is a high-speed Internet connection and a downloadable application to authorize the remote connection.
Comprehensive PC and device optimization
Get guidance on setting up and improving the performance of any new device in your office. McAfee TechMaster experts will show you how to get the most out of your device so you can avoid problems that result from misconfiguration.
Expanded support for servers
McAfee TechMaster Small Business includes extended support for the servers in your infrastructure.
Improve productivity
Save time troubleshooting IT issues. If you don’t have in-house IT staff, McAfee TechMaster ensures that you get instant support to proactively resolve common technical issues with computers, mobile devices, networks, and servers, helping to avoid issues that can impact business operations and employee productivity.
Ensure business continuity
Never let an IT issue slow you down again. McAfee support ranges from device and software installation and configuration to ongoing support during day-to-day operations.
System Requirements
Please read the McAfee TechMaster Terms of Service.
Supported Operating Systems
- Windows XP (32-bit and 64-bit) with Service Pack 2 (SP2) or later
- Windows Vista (32-bit and 64-bit) with SP1 or later
- Windows 7 (32-bit and 64-bit)
- Windows 8 (32-bit and 64-bit)
- Macintosh OS 10.4 or later
System Requirements
- 1 Ghz processor or higher
- 800×600 resolution or higher
- 512 MB RAM or higher for Windows XP
- 1 GB RAM or higher for Vista/Windows 7
- 400 MB of free hard drive space
- Apple computers must have Intel processor and 1 GB RAM or higher
- High-speed Internet connection
- Working peripheral devices
Supported Browsers
- Microsoft Internet Explorer 6.0 or later
- Mozilla Firefox 3.5 or later
- Google Chrome 6 or later
- Safari 4 or later
Licensing
- McAfee TechMaster Small Business requires all nodes in your organization to be covered by a TechMaster Small Business subscription.
- Each supported server requires one TechMaster Small Business license and five additional desktop licenses (e.g., support for two servers requires a total of 12 licenses).
McAfee TechMaster Service does not cover the following activities:
- Undertaking or supporting activities that could be considered illegal or in violation of copyright laws
- Offering troubleshooting steps not recommended by the manufacturer
- Providing support for unsupported or prerelease versions of software
- Supporting vertical-specific based applications such as point-of-sale devices, etc.
- Network connectivity issues beyond your Local Area Network
- Developing software, drivers, or applications
- Installing physical hardware
- Supporting physical hardware failures once diagnosed
Resources
McAfee TechMaster Small Business
For a technical summary on the McAfee product listed above, please view the product data sheet.