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Overview
McAfee TechMaster Small Office provides 24/7 expert support for desktops, mobile devices, smartphones, tablets, desktop applications, office networks, and peripheral equipment to address common IT problems. The service includes around-the-clock phone and chat support, PC and device optimization, and assistance with device and software installation to help avoid misconfiguration that can impact employee productivity and business operations. For server support, please see McAfee TechMaster Small Business.
Each annual subscription covers one computer, an additional tablet or smartphone, and up to two peripheral devices. The TechMaster Small Office subscription also includes McAfee SaaS Endpoint Protection, a comprehensive solution that delivers essential antivirus, antispyware, desktop firewall, and automatic updates — all easily managed via an online portal.
Features & Benefits
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24/7 support
Get unlimited, around-the-clock IT support, regardless of your location. McAfee TechMaster Small Office includes year-round phone and chat support with our team of experts to help you rapidly solve issues with your device or application.
Get instant assistance via a remote connection
Trust our team of experts to quickly resolve your IT issues by remotely connecting to your system. All you need is a high-speed Internet connection and a downloadable application to authorize the remote connection.
Comprehensive PC and device optimization
Get guidance on setting up and improving the performance of any new device in your office. McAfee TechMaster experts will show you how to get the most out of your device so you can avoid problems that result from misconfiguration.
Improve productivity
Save time troubleshooting IT issues. If you don’t have in-house IT staff, McAfee TechMaster ensures that you get instant support to proactively resolve common technical issues, helping to avoid problems that can impact business operations and employee productivity.
Ensure business continuity
Never let an IT issue slow you down again. McAfee support ranges from device and software installation and configuration to ongoing support during day-to-day operations.
System Requirements
Please read the McAfee TechMaster Terms of Service.
Supported Operating Systems
- Windows XP (32-bit and 64-bit) with Service Pack 2 (SP2) or later
- Windows Vista (32-bit and 64-bit) with SP1 or later
- Windows 7 (32-bit and 64-bit)
- Windows 8 (32-bit and 64-bit)
- Macintosh OS 10.4 or later
System Requirements
- 1 Ghz processor or higher
- 800×600 resolution or higher
- 512 MB RAM or higher for Windows XP
- 1 GB RAM or higher for Vista/Windows 7
- 400 MB of free hard drive space
- Apple computers must have Intel processor and 1 GB RAM or higher
- High-speed Internet connection
- Working peripheral devices
Supported Browsers
- Microsoft Internet Explorer 6.0 or later
- Mozilla Firefox 3.5 or later
- Google Chrome 6 or later
- Safari 4 or later
Licensing
- McAfee TechMaster Small Office requires all nodes in your organization to be covered by a TechMaster Small Office subscription.
- McAfee TechMaster Small Business coverage will not be provided on TechMaster Small Office subscriptions.
McAfee TechMaster Service does not cover the following activities:
- Undertaking or supporting activities that could be considered illegal or in violation of copyright laws
- Offering troubleshooting steps not recommended by the manufacturer
- Providing support for unsupported or prerelease versions of software
- Supporting vertical-specific based applications such as point-of-sale devices, etc.
- Network connectivity issues beyond your Local Area Network
- Developing software, drivers, or applications
- Installing physical hardware
- Supporting physical hardware failures once diagnosed
Resources
McAfee TechMaster Small Business
For a technical summary on the McAfee product listed above, please view the product data sheet.