Content

McAfee Platinum Support

McAfee Platinum Support helps large enterprises and government organizations lower risk when problems occur and provide their stakeholders uninterrupted access to mission-critical systems and applications.

With the Platinum Support program, you receive all the benefits of Gold Support plus an advocate and single point of contact at McAfee—your McAfee Technical Account Manager (TAM). Your TAM gives you personalized product support, solutions planning assistance, proactive advice, and direction intervention when issues arise. In addition, you have access to appropriate McAfee Product Specialists for the fastest possible resolution to complex technical issues.

  • Fastest resolution— Your personal Technical Account Manager and McAfee Product Specialists align the right resources at the right time to resolve issues quickly and minimize impact to mission-critical environments.
  • Product-specificexpertise—High-level engineers who understand the workings of a corporate IT environment give you immediate support for your mission-critical applications, so that you can get back to business and meet your deadlines.
  • Manage risk, not products—Receive timely alerts on the latest threats and vulnerabilities. We solve your problems quickly and accurately—the first time.
  • Keep your McAfee products working continuously with maximum efficiency—Daily updates protect you from the latest threats, and innovative tools and technologies help our support specialists work smarter and act more quickly to resolve issues.
  • Maximize system uptime with responsive service from an industry leader—Get mission-critical help fast 24/7/365 from specialists who have in-depth product-specific technical expertise.
  • Help yourself—Online tools like McAfee Virtual Technician help you identify common issues and installation problems. Access our award-winning ServicePortal for a comprehensive KnowledgeBase, instructional videos, and other self-help solutions. Receive product training and evaluate products at our Global Solutions Lab.
  • A single point of contact—You’ll be assigned a TAM, who makes sure that issues are resolved efficiently and in a timely fashion. And, look to your TAM for advice about securing your current infrastructure and to help you plan for the future.
  • Solutions-based packages—The Platinum Technical Support program is an integral aspect of your security risk management strategy, aligning with both compliance and risk/threat management.