{"id":141652,"date":"2022-03-07T06:39:43","date_gmt":"2022-03-07T14:39:43","guid":{"rendered":"https:\/\/www.mcafee.com\/blogs\/?p=141652"},"modified":"2024-01-09T17:08:05","modified_gmt":"2024-01-10T01:08:05","slug":"helping-mom-dad-online-banking","status":"publish","type":"post","link":"https:\/\/www.mcafee.com\/blogs\/family-safety\/helping-mom-dad-online-banking\/","title":{"rendered":"Helping Mom &#038; Dad: Online Banking"},"content":{"rendered":"<p><i><span data-contrast=\"none\">Editor\u2019s Note: This is the first in a series of articles about how we can help our elder parents get the most out of digital life\u2014the ways we can help them look after their finances and health online, along with how they can use the internet to keep connected with friends and family, all safely and simply.<\/span><\/i><\/p>\n<p><span data-contrast=\"none\">Online banking is for everyone. Or at least it should be.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The benefits of online banking are many for our moms, dads, and grandparents, just as they are for us. Elder adults can deposit checks, pay bills, transfer money to and from investments, and so on, all without needing to leave home. However, our parents and the older people in our lives may face a few hurdles that are holding them back. As a son, daughter, or loved one, there are things you can do to help them clear those hurdles so they can enjoy the convenience of online banking, safely and securely.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">What do some of those hurdles look like?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Familiarity, for one.<\/span><\/b><span data-contrast=\"none\"> Their comfort level with the internet simply may not be as high as ours. (After all, so many of us have grown up with it to some degree.) The web page layouts, transactional flows, and basic internet navigation sense that we all take for granted may still feel a touch foreign to them.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Another hurdle is trust.<\/span><\/b><span data-contrast=\"none\"> Many of our parents simply know and have come to trust, in-person and face-to-face interactions, particularly at a bank. Simply put, they may be far more trusting of the teller behind the window than the web page on the browser.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Meanwhile, the digital world continues to evolve apace, particularly with regard to online banking. <\/span><span data-contrast=\"none\">Between 2018 and 2022, <\/span><a href=\"https:\/\/www.statista.com\/statistics\/946109\/digital-banking-users-usa\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">the number of people in the U.S. who use online banking steadily rose to more than 65%<\/span><\/a><span data-contrast=\"none\">, and <\/span><a href=\"https:\/\/www.statista.com\/topics\/2614\/mobile-banking\/#dossierKeyfigures\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">more than three-quarters of Americans used a mobile device the last time they checked their balance<\/span><\/a><span data-contrast=\"none\">. And as of 2020, <\/span><a href=\"https:\/\/www.statista.com\/statistics\/1228757\/online-banking-users-worldwide\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">nearly two billion people worldwide used online banking<\/span><\/a><span data-contrast=\"none\">, a number that only continues to increase.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">This rise in online banking has implications for the elders in our lives. Even if they aren\u2019t active in online banking themselves, their financial information is part of this digital mix. The banks and financial institutions where they keep their savings and funds are digitally connected and digitally accessible. At a minimum, this means that they should take steps to protect themselves and their finances. Yet the upside is here is that we can help them do much more than that\u2014that we can actually help them take advantage of online banking and enjoy its benefits.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Setting up online banking for mom and dad\u2014start with the basics<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Depending on their comfort level, you may want to start by reviewing some basic digital literacy before diving right into online banking. As mentioned above, there\u2019s so much about the internet that we take for granted, and <\/span><a href=\"https:\/\/www.mcafee.com\/blogs\/family-safety\/helping-older-adults-build-strong-digital-literacy-skills\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">the elders in your life may benefit a little 101-level introduction to the internet<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">When you\u2019re both confident that their comfort level with the internet is in the right place, you can move on to the next step\u2014making sure mom and dad have solid online protection in place. This is square one before going online, particularly when you\u2019re banking online. Some basic digital hygiene will help protect their banking and finances. Moreover, it will help protect the other things they do online as well.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The following quick list is a great way to make them far more secure:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1) Update their software<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">That includes the operating system of their computers, smartphones, and tablets, along with the apps that are on them. Many updates include security upgrades and fixes that make it tougher for hackers to launch an attack.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">2) Lock up<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Computers, smartphones, and tablets will have a way of locking them using a PIN, a password, a fingerprint, or the owner\u2019s face. Take advantage of that protection, which is particularly important if that device is lost or stolen. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">3) Learn about tracking and wiping smartphones <\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">This is important should they lose their smartphone or believe it\u2019s been stolen. Have them turn on device tracking so that they can locate their phone or even wipe its data and contents remotely if they need to. <\/span><a href=\"https:\/\/support.apple.com\/guide\/icloud\/erase-a-device-mmfc0ef36f\/icloud\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Apple provides iOS users with a step-by-step guide for remotely wiping devices<\/span><\/a><span data-contrast=\"auto\">, and\u202f<\/span><a href=\"https:\/\/support.google.com\/accounts\/answer\/6160491\/find-lock-or-erase-a-lost-android-device?hl=en\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Google offers up a guide for Android users as well<\/span><\/a><span data-contrast=\"auto\">.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">4) Use online protection software<\/span><\/b><span data-contrast=\"auto\"> \u00a0<\/span><\/h3>\n<p><a href=\"https:\/\/www.mcafee.com\/en-us\/antivirus\/mcafee-total-protection.html\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Protecting your devices with comprehensive online protection software<\/span><\/a><span data-contrast=\"auto\"> will defend them against the latest virus, malware, spyware and ransomware attacks plus help steer them clear of <\/span><a href=\"https:\/\/www.mcafee.com\/blogs\/privacy-identity-protection\/how-to-spot-fake-login-pages\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">phishing attacks and malicious websites<\/span><\/a><span data-contrast=\"auto\"> designed to steal personal and financial information. Also, make sure it offers a password manager like ours does, which can create and store strong, unique passwords for each of their accounts\u2014alleviating the burden of mom and dad remembering them.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">5) Look into an identity protection service <\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">With all the personally identifiable information (PII) we create simply by using the internet, <\/span><a href=\"https:\/\/www.mcafee.com\/blogs\/privacy-identity-protection\/take-it-personally-ten-tips-for-protecting-your-personally-identifiable-information-pii\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">tracking and monitoring your PII is essential for preventing identity fraud and theft<\/span><\/a><span data-contrast=\"auto\">. The same is true for mom and dad. <\/span><a href=\"https:\/\/www.mcafee.com\/en-us\/identity-theft\/protection.html\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">A strong identity theft protection package<\/span><\/a><span data-contrast=\"none\"> will offer cyber monitoring that can detect the misuse of your PII<\/span><span data-contrast=\"none\">. Our identity protection service takes that protection a step further<\/span><span data-contrast=\"auto\"> if the unfortunate happens with $1M coverage for lawyer fees, travel expenses, lost wages, and more.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Take it in steps<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">With their devices and PII more secure, you can move on to the banking portion itself. While there\u2019s so much you can do with online banking, it\u2019s a good idea to take things one at a time. Some elders aren\u2019t sure how to sign up for online banking with their financial institution, so you can start there. Take them through the setup process (using that strong, unique password as mentioned above) and simply get them going.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">From there, they can familiarize themselves with the layout of banking site or app they\u2019re using. A straightforward task like checking account balances is a great way to do just that. After their comfort level with the site or app tales root, you can move on to other things they can do online, like pay bills online, deposit a paper check with their phone, and review their statements for any discrepancies.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Be ready to lend an ear and a hand<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Another thing that may help put your folks at ease is to let them know you\u2019re there to help. Questions will inevitably come up, and it\u2019ll be a great comfort to them knowing that you\u2019re around to lend them a quick answer as needed.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For example, let\u2019s talk about spotting possible discrepancies in their statements. <\/span><span data-contrast=\"none\">Some account entries may look a little strange because the name of a business does not always match the way it<\/span><a href=\"https:\/\/www.fiscaltiger.com\/whats-this-charge-on-my-credit-card-statement\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"> appears in a bank or credit card statement<\/span><\/a><span data-contrast=\"auto\">. This may lead to questions about the purchase\u2014was it something they made? Is it a legitimate charge? These are answers you can help them track down.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Related, online banking provides our parents with a powerful tool against identity theft and fraud. By reviewing account statements closely, they can potentially spot bogus charges and purchases before they become a larger, and more costly, problem. (For a great primer on the topic, <\/span><a href=\"https:\/\/www.mcafee.com\/blogs\/consumer-cyber-awareness\/whats-the-difference-between-identity-fraud-and-identity-theft\/\"><span data-contrast=\"none\">read and share this article that covers identity theft and fraud, along with steps to prevent it<\/span><\/a><span data-contrast=\"auto\">.)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Call on the experts<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Several different banks offer resources specifically for elder bankers. The offerings will of course vary from bank to bank, yet you may find that they have videos and information on their websites designed to make online banking easier. Likewise, they may offer special services that mom and dad may qualify for. In all, feel free to lean on their bank for assistance as needed. They\u2019re there to help.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You can also look into independent resources as well, such as the <\/span><a href=\"https:\/\/www.aarp.org\/search\/?q=online%20banking&amp;c=everywhere\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">AARP<\/span><\/a><span data-contrast=\"auto\"> and \u201c<\/span><a href=\"https:\/\/www.readysetbank.org\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Ready, Set, Bank<\/span><\/a><span data-contrast=\"auto\">,\u201d which both provide a wealth of videos and articles about online banking.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Helping mom &amp; dad get the most from online banking<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">As kids, grandkids, and younger loved ones, there\u2019s plenty we can do to help the elders in our lives enjoy online banking with confidence. Shoring up their security, starting them easy, and then being there to answer questions can help them clear the hurdles of familiarity and trust they face.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Just as they\u2019ve guided you through the ins and outs of life, here\u2019s a chance to return the favor. What\u2019s more, it\u2019s yet another way you can spend time together, whether in person or over a call. And that\u2019s a good thing.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: This is the first in a series of articles about how we can help our elder parents get&#8230;<\/p>\n","protected":false},"author":674,"featured_media":141679,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12],"tags":[14197,5477,5326,14200],"coauthors":[3973],"class_list":["post-141652","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-family-safety","tag-benefit-of-online-banking","tag-online-banking","tag-pii","tag-set-up-online-banking"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helping Mom &amp; Dad: Online Banking | McAfee Blog<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: This is the first in a series of articles about how we can help our elder parents get the most out of digital life\u2014the ways we can help\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helping Mom &amp; 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