Vilkår for beskyttelse af personlige oplysninger og juridiske vilkår
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Meddelelse om beskyttelse af personlige oplysninger
McAfees meddelelse om beskyttelse af personlige oplysninger
 

Ikrafttrædelsesdato: 7. august 2018

 

Hos McAfee, LLC, herunder vores affilierede virksomheder ("McAfee", "vi", "os"), går vi højt op i beskyttelse af personlige oplysninger, sikkerhed og onlinesikkerhed, hvilket alt sammen tegner en væsentlig del af vores grundlæggende mission: At beskytte dem, der bruger vores produkter og tjenester ("dig" og "dine") mod risiko for tyveri, afbrydelse og uautoriseret adgang til brugernes oplysninger og aktiviteter på internettet. Denne meddelelse om beskyttelse af personlige oplysninger ("meddelelse") er udarbejdet for at informere dig om, hvordan vi indsamler, bruger og deler dine personlige data via vores websted, produkter, tjenester og webbaserede og mobile apps (samlet "tjenesterne"), eller når du interagerer med os.

 

McAfee sælger produkter og tjenester direkte til forbrugere (du kan finde flere oplysninger om disse produkter her "Forbrugerprodukter") samt til virksomheder og erhvervskunder (du kan finde flere oplysninger om disse produkter her "Virksomhedsprodukter"). Denne meddelelse om beskyttelse af personlige oplysninger gælder både for de oplysninger, vi indhenter fra dig eller din enhed, når du downloader en af vores tjenester, og for de oplysninger, vi indsamler, når en af vores distributionspartnere eller erhvervskunder installerer vores tjenester på din enhed.

 

Når du tilgår eller bruger vores tjenester, bekræfter du, at du har læst denne meddelelse, og at du forstår indholdet af den. Din brug af vores tjenester og webstedet og enhver tvist angående beskyttelse af personlige oplysninger er underlagt denne meddelelse, alle gældende tjenestevilkår (herunder alle gældende skadesbegrænsninger og tvistbilæggelse) og alle gældende slutbrugerlicensaftaler.

 

I takt med at McAfee vokser, ændrer vores forretning sig også, og derfor kan vi til hver en tid opdatere denne meddelelse med den formulering, som, vi mener, afspejler de pågældende ændringer. Hvis der er ændringer i vores meddelelse om beskyttelse af personlige oplysninger, giver vi dig besked via e-mail, en meddelelse i selve produktet, eller som det på anden måde kræves ifølge den gældende lovgivning. Det er vigtigt, at du kontrollerer og sikrer, at du har gennemlæst den mest aktuelle version af meddelelsen.

 

Denne meddelelse gælder alle, der bruger vores tjenester i hele verden. Hvis du har bopæl i Det Europæiske Økonomiske Samarbejdsområde, har du yderligere rettigheder, som bliver beskrevet i denne meddelelse.

 

Hvilke typer oplysninger indsamler vi?

 

Vi indsamler oplysninger for at kunne levere vores tjenester. Nogle oplysninger giver du direkte til os, nogle indsamler vi automatisk via vores tjenester, og nogle indsamles fra tredjeparter. I denne meddelelse henviser "personlige data" til oplysninger, der kan bruges, alene eller i kombination med andre data, til at identificere dig som enkeltperson.

 

Vi indsamler oplysninger, som du giver os. Vi indsamler f.eks. oplysninger, når du køber et produkt eller en tjeneste, opretter en konto, udfylder en formular, deltager i en konkurrence eller en kampagne, anmoder om kundeservice eller på anden måde kommunikerer med os.

 

De typer personlige data, du kan give, omfatter:

 

  • Kontaktoplysninger (f.eks. navn, e-mailadresse, postadresse og telefonnummer).
  • Betalingsoplysninger (herunder betalingskortnumre og tilknyttede identifikatorer, faktureringsadresse og bankkontooplysninger).
  • Legitimationsoplysninger til at logge på en konto (som for nogle tjenester kan omfatte legitimationsoplysninger til sociale netværk).

 

Vi kan også samle andre oplysninger fra eller om dig, såsom oplysninger om, hvilke produkter du har købt, dine interesser, demografiske oplysninger, billeder og videoer samt biometriske data, såsom fingeraftryk eller stemmeaftryk. Du kan også give os yderligere oplysninger.

 

Vi indhenter automatisk oplysninger om dine interaktioner med tjenesterne samt enheder, som tjenesterne er installeret på. I nogle tilfælde indhenter vi automatisk oplysninger om andre enheder, der er forbundet til samme netværk som den enhed, tjenesterne er installeret på.

 

Vi kan f.eks. indsamle og bruge følgende:

 

  • Oplysninger om de produkter, som du har kigget på eller har søgt efter, og de tjenester, du brugte, herunder tidsforbrug og andre statistiske oplysninger.
  • Oplysninger om dine computere, enheder, programmer og netværk, herunder internetprotokoladresse (IP-adresse), cookieidentifikatorer, mobilselskab, id til Bluetooth-enhed, id til mobil enhed, mobile markedsføringsidentifikatorer, MAC-adresse, IMEI, annoncør-id og andre enhedsidentifikatorer, der automatisk tildeles din computer eller enhed, når du får adgang til internettet, browsertype og sprog, foretrukne sprog, batteriniveau, til-/fra-status, oplysninger om geografisk placering, hardwaretype, operativsystem, internetudbyder, sider, du besøger før og efter brug af tjenesterne, dato og tidspunkt for besøg, den tid du bruger på hver side, oplysninger om de link, du klikker på, og de sider, du kigger på inden for tjenesterne, og andre handlinger, der foretages via brug af tjenesterne, såsom præferencer. Vi kan indsamle disse oplysninger gennem vores tjenester eller gennem andre former for webanalyse.
  • Oplysninger om din brug af internet, apps eller netværk (herunder webadresser eller domænenavne på websteder, du besøger, oplysninger om de programmer, der er installeret på din enhed, eller trafikdata) og oplysninger om ydeevne, nedbruds-logs og andre samlede eller statistiske oplysninger.

 

For at kunne levere vores tjenester til dig, herunder for at kunne finde og vurdere malware og spam, kan vi scanne, indsamle og gemme data fra dine filer, herunder e-mails, vedhæftede filer, e-mailadresser, metadata, URL-adresser og trafikdata.

 

Vi indsamler disse oplysninger gennem vores tjenester og teknologier, såsom cookies, web-beacons eller web-bugs og clear GIF'er. Vi henviser til vores Meddelelse om cookies, hvis du ønsker yderligere oplysninger om cookies og lignende teknologi, som vi anvender, og dine valgmuligheder.

 

Bemærkning om Verizon Safe Wi-Fi 

 

Appen Safe Wi-Fi leveres til dig af Verizon og McAfee.  Hvis du er Verizon-kunde, er dit forhold til Verizon underlagt vilkårene i din kundeaftale, herunder voldgiftsbestemmelsen, Verizons politik om beskyttelse af personlige oplysninger og tjenestevilkårene for Safe WiFi. Den aktuelle version af kundeaftalen og tjenestevilkårene for Safe WiFi kan findes på henholdsvis:  www.verzonwirel.com/b2c/support/kunde-aftale og https://www.verizonwireless.com/support/safe-wifi-legal/. Appen Safe Wi-Fi omfatter McAfees VPN-teknologi for at give dig sikker, krypteret kommunikation.  Data, som du sender gennem Safe WiFi, kan ikke og vil ikke blive læst, indsamlet eller analyseret af McAfee. Hvis du er Verizone Safe Wi-Fi-kunde, er dit forhold til McAfee underlagt McAfees Licenseaftale, som findes under fanen Licensaftale på https://www.mcafee.com/consumer/da-dk/policy/legal.html?tab=license og denne meddelelse om beskyttelse af personlige oplysninger.

 

Oplysninger, som vi indsamler fra tredjeparter

 

Vi kan få oplysninger om dig fra andre kilder og kombinere disse oplysninger med de oplysninger, vi indsamler direkte. Eksempler på oplysninger, vi kan modtage fra andre kilder, omfatter: opdaterede leverings- eller betalingsoplysninger, der bruges til at rette vores optegnelser, købs- eller indløsningsoplysninger samt oplysninger om kundeservice og tilmelding.  Til vores forbrugerprodukters identitetsbeskyttelse indsamler vi også kredit- eller identitetsoplysninger, som vi bruger til at forhindre og opdage bedrageri.  

 

Oplysninger om placering

 

Visse tjenester kan anmode om tilladelse til at tilgå din placering. Hvis du tillader dette, indsamler vi oplysninger om din placering vha. trådløs, GPS- eller Bluetooth-teknologi. Du kan kontrollere adgang til præcise placeringsoplysninger under din mobilenheds indstillinger. Vi kan også finde din IP-adresse for at bestemme din generelle placering.

 

Hvad bruger vi de oplysninger, vi indsamler, til?

 

Til at hjælpe med at beskytte dig

 

Når du installerer eller bruger en af vores tjenester, kører den i baggrunden på din enhed eller dit miljø for at forudsige trusler og bedre beskytte dig, dine enheder og dine oplysninger.  McAfee kan f.eks. bruge oplysninger til at:

 

  • Analysere data, der sendes til/fra din(e) enhed(er), for at isolere og identificere trusler, sikkerhedsrisici, virusser, mistænkelig aktivitet, spam og angreb og til at kommunikere med dig om potentielle risici.
  • Deltage i trusselsdatanetværk, gennemføre undersøgelser samt tilpasse produkter og tjenester til at reagere på nye trusler.  
  • Kryptere dine oplysninger, låse en enhed eller sikkerhedskopiere eller gendanne dine oplysninger.
  • Søge efter tjenesteopdateringer og oprette rapporter om vores tjenesters resultater for at sikre, at de fungerer korrekt.
  • Holde øje med misbrug af dine oplysninger, når du bruger vores identitetsovervågningsprodukter.

 

Til at drive vores virksomhed

 

Vi bruger også de oplysninger, vi indsamler, til andre formål, herunder at:

 

  • Analysere din adfærd for at måle, tilpasse, og forbedre vores websted og tjenester, herunder udvikling af nye produkter og tjenester.
  • Reklamere for McAfee-produkter og -tjenester, som, vi tror, vil interessere dig.
  • Oprette og administrere konti og licenser, herunder at indsamle og behandle betalinger og gennemføre transaktioner.
  • Yde kundeservice, fejlfinde problemer, administrere abonnementer og svare på anmodninger, spørgsmål og kommentarer.
  • Kommunikere og administrere deltagelse i særlige begivenheder, programmer, undersøgelser, konkurrencer, lodtrækninger og andre tilbud og kampagner.
  • Udføre markeds- og forbrugerundersøgelser og trendanalyser.
  • Muliggøre indlæg på vores blogge, fora og andre former for offentlig kommunikation.
  • Udføre aktiviteter i forbindelse med regnskabsførelse, revision, fakturering, afstemning og indsamling.
  • Forebygge, registrere, identificere, undersøge og reagere på potentielle eller faktiske krav, erstatningsansvar, forbudt adfærd og kriminelle aktiviteter.
  • Overholde og håndhæve lovmæssige krav, aftaler og politikker.

 

Til markedsføringsformål

 

Vi stiller gratis en lang række produkter til rådighed for vores kunder. For at disse produkter fortsat kan være gratis, kan vi bruge oplysninger, der indsamles gennem dem, såsom hvilke websteder du besøger, eller hvilke mobilapps du bruger, så McAfee og andre kan vise dig annoncer, der er rettet mod dine interesser. Det gør vi ved at dele en identifikator, der er tildelt din enhed, sammen med oplysninger om webbrowseraktivitet eller brug af apps med udvalgte partnere. Disse oplysninger identificerer dig ikke personligt, og vi forbyder kontraktmæssigt partnerne at bruge de oplysninger, vi har leveret, til at identificere dig. Du kan fravælge brugen af dine oplysninger til dette formål i indstillingerne for de produkter, som indbefatter denne datadeling. Klik her for at få yderligere oplysninger om, hvilke tjenester der indeholder denne funktion, og hvordan du kan fravælge den.

 

Tredjepartsannoncører

 

Vi arbejder sammen med tredjepartsannoncører om at vise eller levere reklamer til dig, når du bruger vores websted eller nogle af vores tjenester. Disse tredjepartsannoncører kan indsamle data om din interaktion med webstedet eller tjenester eller andres websteder eller tjenester for at måle effektiviteten af deres reklamer og for at tilpasse reklameindhold. Se voresMeddelelse om cookiesfor at få mere at vide om, hvordan McAfee og disse annoncepartnere bruger sporingsteknologier, såsom cookies, og de valgmuligheder, du har.

 

Hvis du har givet samtykke til, at vores tjenester må få adgang til din placering, kan vores mobile annoncepartnere bruge din placering til at målrette reklamer til dig. Du kan bruge placeringsindstillingerne på din enhed til at deaktivere adgangen til oplysninger om din placering

 

Andre anvendelser

 

Vi kan anvende personlige data, som vi har en legitim interesse i, såsom direkte markedsføring, individuelle undersøgelser eller markedsundersøgelser, beskyttelse mod svindel eller andre formål, der oplyses til dig, når du leverer personlige data, eller med dit samtykke.

 

Hvem deler vi personlige data med?

 

Vi videregiver generelt de oplysninger, vi indsamler, for at levere tjenesterne, for at kommunikere med dig, reklamere eller fremme vores tjenester, for at muliggøre ændringer i eller overdragelse af vores virksomhed, som foreskrevet af loven, eller med dit samtykke. Vi kan f.eks. dele de oplysninger, vi indsamler, på følgende måder:

 

  • Med aktuelle og fremtidige medlemmer af McAfee-virksomhedsgruppen med de formål, der er beskrevet i denne meddelelse.
  • Med tjenesteudbydere, der udføre opgaver for os.
  • Hvis vi mener, at offentliggørelse er nødvendig og behørig for dermed at forhindre fysisk, økonomisk eller anden skade eller tab, herunder for at beskytte mod svindel eller kreditrisiko.
  • Til juridiske, offentlige eller retlige myndigheder, som dette anvises eller kræves af myndighederne eller ifølge gældende lovgivning, eller i forbindelse med en juridisk aktivitet, f.eks. som svar på en stævning eller som led i efterforskningen af mistænkte ulovlige aktiviteter, eller hvis vi i god tro mener, at brugere kan være involveret i ulovlige eller illegale aktiviteter, eller hvis vi er bundet af kontrakt eller lov til at gøre det muligt for en kunde eller samarbejdspartner at overholde gældende love.
  • I forbindelse med eller under forhandlingerne om virksomhedsovertagelse, fusion, salg af aktiver eller andre tilsvarende virksomhedsoverdragelser, der omfatter alle eller stort set alle vores aktiver eller funktioner, hvor personlige data overføres eller deles som en del af forretningsaktiverne (forudsat at den pågældende part samtykker til at bruge eller videregive sådanne personlige data på en måde, der stemmer overens med denne meddelelse, eller får dit samtykke til andre anvendelser eller videregivelser).
  • Med dit samtykke eller efter din anvisning, såsom når du vælger at dele oplysninger eller offentligt slå indhold og anmeldelser op (f.eks. poster på sociale medier).
  • Med personer efter dit eget valg, hvis det produkt, du abonnerer på, har adgang til den funktionalitet.

 

Vi kan også dele samlede oplysninger, som ikke identificerer dig eller en specifik enhed, med tredjeparter.

 

Dine rettigheder i henhold til Californiens lov om beskyttelse af personlige oplysninger – Shine the Light-loven

 

McAfee deler ikke oplysninger, der identificerer dig personligt, med ikke-tilknyttede tredjeparter til deres egen markedsføringsbrug uden din tilladelse.

 

Hvordan beskytter vi dine oplysninger?

 

Vi bruger administrative, organisatoriske, tekniske og fysiske sikkerhedsforanstaltninger til at beskytte de personlige data, vi indsamler og behandler. Vores sikkerhedskontroller er udarbejdet med henblik på at opretholde dataenes fortrolighed, integritet og et passende niveau, hvad angår tilgængelighed.

 

Hvad er dine valgmuligheder mht. dine personlige data?

 

McAfee-konti

 

Hvis du registrerer et forbrugerprodukt fra McAfee, kan du til enhver tid få adgang til og rette de personlige data, der er registreret i din profil, ved at gå til Min konto eller ved at kontakte os som beskrevet nedenfor. Hvis du ikke har registreret et McAfee-produkt, men et af vores produkter er installeret på din enhed, kan du standse McAfees indsamling af data fra enheden ved at fjerne produktet. Hvis du vil lukke din konto og eller har andre supportspørgsmål, kan du gå til McAfee-siden Kontakt os og klikke på Support.

 

Markedsføringsmeddelelser

 

Hvis du vil stoppe med at modtage markedsføringsmeddelelser, skal du klikke på afmeldingslinket i e-mailen eller klikke herfor virksomhedsmarkedsføring eller herfor forbrugermarkedsføring.

 

Hvis du vælger ikke længere at modtage markedsføringsoplysninger, kan McAfee stadig kommunikere med dig om transaktionelle eller administrative emner, såsom sikkerhedsopdateringer, produktfunktionalitet og tjenesteanmodninger.

 

Dataopbevaring

 

McAfee opbevarer dine personlige data, så længe du er registreret som abonnent eller bruger af vores produkter, eller så længe det med rimelighed er nødvendigt for forretningsformål i forbindelse med levering af tjenester, såsom intern rapportering og afstemning, eller for at give dig den feedback eller de oplysninger, som du måtte anmode om.

 

Beskyttelse af børns personlige oplysninger

 

Nogle af McAfees tjenester omfatter sikkerhedsegenskaber, som forældre kan bruge til at overvåge deres børns onlineaktiviteter, deres fysiske placering eller brug af en registreret enhed. Disse tjenester kræver forældrenes samtykke, og vi bruger ikke forsætligt personlige data fra børns enheder til noget formål udover til at levere tjenesten. Disse produkter gør det muligt for forældre til enhver tid at slette deres barns profil. Hvis du mener, at vi har indsamlet oplysninger fra dit barn ved en fejl, eller hvis du har spørgsmål om eller bekymringer omkring vores praksis i forbindelse med børn, bedes du kontakte os som beskrevet nedenfor. Hvis du er under 18, skal du have dine forældres tilladelse til at få adgang til tjenesterne. McAfee opfordrer forældre til at fortælle deres børn, at de aldrig skal udlevere deres rigtige navne, adresser eller telefonnumre uden forældrenes tilladelse. Hvis du hører, at dit barn har givet os sine personlige data uden dit samtykke, kan du underrette os om det ved at kontakte os som beskrevet nedenfor. Hvis vi opdager, at vi har indsamlet personlige data fra børn på under 13 (og i visse retsområder på under 16), træffer vi omgående foranstaltninger til at slette oplysningerne og lukke barnets konto.

 

Bosiddende i Det Europæiske Økonomiske Samarbejdsområde

 

Overførsel af data

 

McAfee har hjemsted i USA, og vi har virksomheder, enheder og tjenesteudbydere i USA og resten af verden. Dermed kan vi og vores tjenesteudbydere overføre dine personlige data til, eller opbevare i eller give adgang til dem i, retsområder, der ikke yder databeskyttelsesniveauer, der svarer til dit eget retsområde. Vi træffer foranstaltninger for at sikre, at dine personlige data har et tilstrækkeligt beskyttelsesniveau i de retsområder, vi behandler dem i. Hvis du befinder dig inden for Det Europæiske Økonomiske Samarbejdsområde eller i Schweiz, tilbyder vi tilstrækkelig beskyttelse af overførslen af personlige data til lande uden for EØS eller Schweiz i kraft af en række selskabsinterne aftaler, der bygger på standardkontraktbestemmelserne ifølge EU-lovgivningen. Du har ret til at få en kopi af disse aftaler ved at kontakte os som beskrevet nedenfor.

 

Adgang, berigtigelse, sletning og begrænsning

 

Hvis du registrerer et forbrugerprodukt fra McAfee, kan du til enhver tid få adgang til og rette de personlige data, der er registreret i din profil ved at gå til Min konto. Hvis du ikke har registreret et McAfee-produkt, men et af vores produkter er installeret på din enhed, kan du standse McAfees indsamling af data fra enheden ved at fjerne produktet.

 

Du kan anmode om adgang til, ændringer eller sletning af dine personlige data i overensstemmelse med gældende lovgivning ved at kontakte os som angivet nedenfor. I forbindelse med visse anmodninger, og hvor det er tilladt ved lov, kan der afkræves et administrationsgebyr. Vi oplyser dig om eventuelle gebyrer, før vi efterkommer din anmodning.

 

Selvom McAfee i god tro gør en indsats for at give kunderne adgang til deres personlige data, kan der være situationer, hvor vi ikke kan give adgang, herunder, men ikke begrænset til: hvis dataene indeholder rettigheder til fortrolighed, hvis dataene ville kompromittere andres personlige data eller andre berettigede rettigheder, hvis byrden eller udgiften i forbindelse med at give adgang ville være ude af proportion med risikoen for den enkeltes personlige data i den pågældende sag, eller hvis de er forretningsmæssigt navnebeskyttet. Hvis McAfee beslutter, at adgang skal begrænses i et bestemt tilfælde, giver vi dig en forklaring på, hvorfor den beslutning er blevet truffet, og et kontaktpunkt til yderligere henvendelser. For at beskytte dine personlige data foretager vi kommercielt rimelige foranstaltninger for at bekræfte din identitet, inden vi giver adgang til eller foretager ændringer i dine personlige data.

 

Kun til erhvervs-/virksomhedskunder

 

McAfee er databehandler og behandler kun personlige data i overensstemmelse med de instrukser, der modtages fra kunderne.

 

McAfee handler ud fra skriftlige instrukser, der modtages fra erhvervskunder, om at få adgang til, slette, frigive, rette eller blokere adgang til personlige data i McAfees produkter og systemer. Alle anmodninger vedrørende adgang, sletning eller berigtigelse bør foretages af en autoriseret person ved hjælp af formularen til anmodning om individuelle data, der er tilgængelig på https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html. Vi hjælper vores kunder med forespørgsler fra deres medarbejdere i overensstemmelse med gældende databeskyttelseslove.

 

Hvis du ønsker yderligere oplysninger om, hvordan personlige data behandles af det McAfee-produkt, du har købt, skal du kontakte din kontoadministrator.

 

Grundlag for behandling

 

Når vi behandler dine personlige data, gør vi det kun i følgende situationer:

 

  • Vi har brug for dine personlige data for at kunne udføre vores ansvar i henhold til vores kontrakt med dig (f.eks. behandling af betalinger for og levering af de tjenester, du køber eller anmoder om).
  • Vi har en legitim interesse i at behandle dine personlige data. Vi har f.eks. en legitim interesse i at behandle dine personlige data for at kunne levere, sikre og forbedre vores tjenester, i at kommunikere med dig om ændringer i vores tjenester og i at informere dig om nye tjenester eller produkter.

 

Spørgsmål eller klager

 

Hvis du har bopæl i Det Europæiske Økonomiske Samarbejdsområde og har en bekymring vedrørende vores praksis for behandling af personlige data, som vi ikke kan løse, kan du indgive en klage til databeskyttelsesmyndigheden der, hvor du bor.

 

Links til andre websteder

 

Vores websted og tjenester kan indeholde links til andre websteder for at gøre det lettere for dig at orientere dig. Disse websteder kan være drevet af virksomheder, der ikke er tilknyttet McAfee. Websteder, der linkes til, kan have deres egne politikker for eller meddelelser om beskyttelse af personlige oplysninger, som vi stærkt anbefaler, at du læser igennem, hvis du besøger webstederne. Vi kan ikke drages til ansvar for indholdet, praksis for beskyttelse af personlige oplysninger eller brugen af websteder, der ikke er tilknyttet McAfee.

 

Kontakt os

 

Du kan kontakte os vedrørende denne meddelelse om beskyttelse af personlige oplysninger:

 

I USA ved at ringe til os på +1 (888) 847-8766 eller ved at skrive til os på:

 

Att.: Legal Department – Privacy Office, 
5000 Headquarters Drive,
Plano TX 75024

 

I Det Europæiske Økonomiske Samarbejdsområde ved at ringe til os på +353 21 467 2000 eller ved at skrive til:

 

McAfee, Legal Department
2000 City Gate
Mahon
Cork
Irland
T12 RRC9

 

Du har til enhver tid ret til at klage til Data Protection Commissioner, den irske tilsynsmyndighed for anliggender vedrørende databeskyttelse, på https://www.dataprotection.ie/docs/Home/4.htm eller ved at ringe til +353 57 868 4800.

 

I Japan ved at sende os en e-mail eller ved at skrive til os på:

 

Beskyttelse af personlige oplysninger
McAfee Co. Ltd. 
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku,  
Tokyo, 150-0043
E-mail: MBJP_McAfeePrivacy@McAfee.com

Meddelelse om cookies
Meddelelse om cookies
 

Ikrafttrædelsesdato: 24. maj 2018

 

Vores websteder og mobile apps (samlet betegnet som "Tjenester") bruger cookies og anden tilsvarende teknologi til at sikre, at vi giver vores besøgende den bedst mulige oplevelse ved at tilbyde dig skræddersyede oplysninger, idet vi husker dine markedsførings- og produktpræferencer og hjælper dig med at indhente de rette oplysninger. Denne meddelelse beskriver, hvordan McAfee, vores affilierede virksomheder og partnere bruger cookies og anden lignende teknologi til at opfylde disse behov.

 

Hvilken teknologi bruger McAfee og dennes partnere?

 

Vi og vores partnere bruger i lighed med mange tjenester cookies og tilsvarende teknologi til forskellige formål såsom at levere og forbedre din oplevelse og for at tilpasse reklamering. Vi og vores partnere bruger følgende typer cookies og tilsvarende teknologi:

 

  • Cookies. Cookies er små filer – normalt bestående af bogstaver og tal – der placeres i din browser eller på din enhed, når du besøger et websted. Cookies bruges i stort omfang for at afhjælpe driften af websteder, for at hjælpe dem med at fungere mere effektivt og for at tilvejebringe analytiske oplysninger.

  •  SDK'er. SDK'er er blokke af kode leveret af vores partnere, der kan installeres i dine mobilapps. SDK'er hjælper os med at forstå, hvordan du interagerer med vores mobilapps, og indhenter visse oplysninger om enheden og netværket, du bruger for at tilgå appen eller de andre apps, der er installeret på din enhed. SDK'er deler ofte den mobile markedsføringsidentifikator, der er tildelt din enhed (kaldet "IDFA" eller "ID for Advertising" på Apple-enheder og "Advertising ID" på Android-enheder), med vores partnere.

  • Flash-cookies. En Flash-cookie er en lille datafil, der placeres på din computer ved hjælp af Adobe Flash eller tilsvarende teknologi, der kan være indbygget i din computer, eller som du downloader eller installerer på din computer. Vi bruger teknologien til at skræddersy og forbedre din onlineoplevelse, fremme procedurer og skræddersy og gemme dine indstillinger. Flash-cookies kan hjælpe besøgende på vores websteder med f.eks. volumenindstillinger i forbindelse med en videooplevelse, med at spille spil og med at gennemføre undersøgelser. De er med til at forbedre vores websteder ved at måle, hvilke områder der har størst interesse for vores besøgende. Klik her for at få mere at vide om, hvordan du kan administrere indstillinger for personlige oplysninger og lagring i forbindelse med Flash-cookies.

  • Webbeacons. Et webbeacon er en meget lille gennemsigtig billedfil, der bruges til at holde styr på din navigation på ét websted eller en række websteder. De kaldes også "web-bugs" eller "clear GIF'er". Webbeacons kan anvendes sammen med cookies til at danne et indtryk af, hvordan et websteds brugere navigerer på webstedet.

  • Lokal lagring. Lokal lagring omfatter HTML5-lokal lagring og browsercache. Vi kan bruge disse teknologier til at lagre data lokalt i din browser eller på din enhed.
     

McAfee og dennes partnere og tjenesteudbydere bruger forskellige typer cookies, som beskrives nedenfor:

 

Kategori
Formål
Nødvendig
Denne form for cookies er teknisk nødvendig for at kunne drive vores tjenester (så du f.eks. kan logge ind på sikre områder af vores websted eller bruge en indkøbskurv). Denne form for cookies sætter dig i stand til at bevæge dig rundt på vores tjenester og bruge deres funktioner.
Tilpasning
Denne form for cookies bruges til at genkende dig, når du vender tilbage til vores tjenester. Med dem kan vi skræddersy indholdet til dig, tiltale dig ved navn og huske dine præferencer (f.eks. dit valg af sprog og region).
Analyse og forskning
Vi bruger denne form for cookies til at analysere aktiviteter på vores tjenester med henblik på at forbedre og optimere vores tjenesters funktion. Vi kan f.eks. bruge disse cookies til at sikre, at besøgende let kan finde de oplysninger, de leder efter.
Reklame
Denne form for cookies registrerer dine onlineaktiviteter, herunder dine besøg på vores tjenester, de sider, du har besøgt, og de links og reklamer, du har klikket på. Vi kan bruge disse cookies til at levere reklamer og anden kommunikation til dig, der er mere relevante i forhold til dine interesser.

 

Hvilke valgmuligheder har jeg i forhold til cookies og lignende teknologi?

Du har en række forskellige muligheder i forhold til at benytte cookies og lignende teknologier:

  • Du kan selv bestemme, om du vil acceptere cookies ved at bruge din browsers indstillinger. Det kan også være, at du kan fjerne cookies fra din browser. Du kan få mere at vide om, hvordan du administrerer browsercookies ved at følge vejledningen leveret af din browser. Bemærk, at hvis du blokerer alle cookies, så kan det påvirke vores websteders funktionalitet.

  • Vores reklameteknologipartnere kan give dig mulighed for at fravælge anvendelsen af oplysninger om dine webstedsbesøg og din brug af apps med det formål at levere reklamer, der er målrettet dine interesser. Du kan få mere at vide om interessebaseret reklamering, og hvordan du framelder dig anvendelsen af oplysninger om din webbrowsingaktivitet med henblik på at levere interessebaserede reklamer, ved at besøge disse websteder: Digital Advertising Alliance,  Network Advertising Initiative, og Interactive Advertising Bureau (IAB) Europe.

  • Du kan framelde dig brugen af oplysninger om dit mobilappforbrug med det formål at levere reklamer, der er målrettet dine interesser, ved at bruge din enheds indstillinger ("Begræns reklamesporing" på iOS-enheder og "Fravælg visning af personliggjorte annoncer" eller "Fravælg visning af personligt tilpassede reklamer" på Android-enheder).

  • Visse McAfee-produkter tilbydes gratis. For at disse produkter fortsat kan være gratis, kan vi bruge oplysninger om websteder, du besøger, eller mobilapps du bruger, for at vise dig annoncer, der er rettet mod dine interesser. Vi gør det ved at dele oplysninger om din enhed – som f.eks. din enheds- og markedsføringsidentifikatorer samt webbrowsingaktivitet eller appbrug – med udvalgte partnere. Disse oplysninger identificerer dig ikke personligt, og vi forbyder kontraktmæssigt partnerne at bruge de oplysninger, vi har leveret, til at forsøge at identificere vores brugere. Du kan fravælge brugen af dine oplysninger til dette formål i indstillingerne for de produkter, som indbefatter denne datadeling. Du kan få mere at vide om, hvilke muligheder du har i relation til bestemte produkter og tjenester ved at klikke her.

  • Endelig er vi medlemmer af netværket Facebook Audience Network, som er en måde, hvorpå virksomheder kan vise deres reklamer for Facebook-brugere i apper og på websteder, der også indgår i netværket. Facebook hjælper med at skræddersy reklamerne, så de er relevante og nyttige. Du kan bruge Facebooks reklameringsindstillingsværktøj til at få vist og ændre dine præferencer, herunder om du vil modtage skræddersyede reklamer på vores websted og apps.
     

Hvordan reagerer McAfee på Do Not Track-signalet?

 

Der er p.t. ingen branchestandard som reaktion på et Do Not Track-signal. McAfees tjenester og websteder reagerer p.t. ikke på en brugers Do Not Track-signal.

 

Sådan kontakter du os

 

Hvis du har spørgsmål om vores brug af cookies og tilsvarende teknologier, kan du kontakte os ved at benytte oplysningerne nedenfor. Du skal inkludere dine kontaktoplysninger og en detaljeret beskrivelse af dit anliggende.

 

I USA ved at ringe til os på +1 866 622 3911 eller ved at skrive til:

 

Attn: Legal Department – Privacy Office 

5000 Headquarters Drive,

Plano, TX 75024, USA

 

I Det Europæiske Økonomiske Samarbejdsområde ved at ringe til os på +353 21 467 2000 eller ved at skrive til:

 

McAfee Legal Department

2000 City Gate

Mahon

Cork

Irland

T12 RRC9

 

Du har til enhver tid ret til at klage til Data Protection Commissioner, den irske tilsynsmyndighed for anliggender vedrørende databeskyttelse, på https://www.dataprotection.ie/docs/Home/4.htm eller ved at ringe til +353 57 868 4800.

 

I Japan ved at ringe til os på: +81 0570 010 220 eller ved at skrive til:

 

Personal Data Protection Manager
McAfee Co. Ltd. 
Shibuya Mark City West, 
Dougenzaka 1-12-1,  
Shibuya-ku,  
Tokyo, 150-0043
Tlf.: (omstillingen) 03-5428-1100

 

Individuelle dataanmodninger
Individuelle dataanmodninger

Licensaftale
McAfee Licensaftale
 

SENEST OPDATERET: 4. april 2019

 

Tak, fordi du har valgt McAfee.

 

Dette er en aftale ("Aftalen") mellem dig, som er en privat forbruger eller en lille virksomhedsenhed ("dig"), og McAfee, LLC ("McAfee, "vores", "vi" eller "os"), eller, afhængigt af dit bopælsland, eller hvordan du anskaffede produktet eller tjenesten, et af vores datterselskaber, der er anført nedenfor. Denne Aftale beskriver dine rettigheder og de betingelser, hvorpå du må bruge vores software og tjenester ("Software" eller "Tjenester"). Du bør læse dokumentet i sin helhed, herunder eventuelle vilkår, hvortil der linkes, da alle vilkår er vigtige og sammen udgør denne Aftale, der gælder for dig. VÆR SÆRLIGT OPMÆRKSOM PÅ BESTEMMELSEN OM BINDENDE VOLDGIFT OG FRAFALD AF KOLLEKTIVT SØGSMÅL NEDENFOR, DER HAR BETYDNING FOR, HVORDAN TVISTER LØSES.

 

Når du klikker på en godkendelsesknap, som indikerer elektronisk accept, indlæser Softwaren eller på anden vis bruger Softwaren eller Tjenesterne, accepterer du vilkårene og betingelserne i denne Aftale. Hvis du ikke accepterer vilkårene i denne Aftale, må du ikke installere, tilgå eller bruge Softwaren eller Tjenesterne. Hvis du har accepteret flere versioner af Aftalen, vil den mest aktuelle version, som du har accepteret, være Aftalen mellem dig og os, og den vil tilsidesætte og erstatte alle tidligere versioner. I det omfang, at en oversat version af denne Aftale er i konflikt med den engelske version, vil den engelske version være gældende.

 

Denne Aftale dækker:

 

  • Licensvilkår (herunder begrænsninger, ejendomsret, ændringer, ophør og beskyttelse af personlige oplysninger)
  • Vilkår for betaling og support (herunder automatisk fornyelse, annullering, refusioner, support og opdateringer)
  • Vilkår, der er specifikke for visse Produkter og Tjenester (herunder Gratis produkter)
  • Vilkår, der er specifikke for Identity Protection-tjenester
  • Bindende voldgift og frafald af kollektivt søgsmål
  • Generelle juridiske vilkår (herunder begrænsede garantier, ansvarsfraskrivelse af garantier, begrænsning af erstatningsansvar, enheder, som udsteder licens, og bestemmelser for lokal lovgivning)
  • McAfees kontaktoplysninger

 

LICENSVILKÅR

 

 Licens til personlig brug. Vi er glade for at give dig, som er en privat forbruger, en personlig, ikke-overdragelig, ikke-eksklusiv tidsbegrænset licens til at installere og bruge al Software og alle Tjenester, som du har købt abonnement på, til personlig brug til det antal enheder og brugere, som er beskrevet i dine Licensrettigheder eller Tjenesterettigheder, alt efter hvad der er relevant, der er underlagt Systemkravene.

 

"Licensrettigheder" betyder antallet og typen af enheder og brugere, der har tilladelse til at bruge Softwaren, som specificeret i dokumenterne, der fulgte med dit køb eller din download, hvilket (afhængigt af hvilken kanal du har købt licensen fra) kan omfatte: betalingssiden, en produktbeskrivelsesside på vores websted, bekræftelsen vi sender pr. mail i forbindelse med købet, æsken, hvis købet blev foretaget i en fysisk butik, eller et andet dokument, der blev stillet til rådighed for dig, da du købte produktet. Hvis der ikke er specificeret noget antal af licensenheder eller brugere, gælder Licensrettighederne for én enhed og én bruger.

 

"Tjenesterettigheder" er omfanget og varigheden af de Tjenester, du har købt, som specificeret i dokumenter, der blev stillet til rådighed for dig, da du købte produktet. Hvis der ikke er specificeret et omfang eller en varighed i dokumenterne, gælder Tjenesterettighederne for én enhed og én bruger i ét år.

 

"Systemkrav" betyder de understøttede enheder og operativsystemer, som det pågældende McAfee-produkt vil fungere korrekt med, som det er beskrevet på vores websted. Det er dit ansvar at opfylde Systemkravene, f.eks. i forhold til at anskaffe opdateringer eller opgraderinger, for fortsat at kunne anvende Softwaren.

 

Licens til små virksomheder.  Denne licens giver kun ret til brug af Softwaren for personale ansat hos den licenserede lille virksomhedsenhed. I henhold til vilkårene og betingelserne i denne Aftale og på betingelse af registrering af softwaren giver vi dig hermed en ikke-eksklusiv, ikke-overdragelig rettighed til at bruge Softwaren på det antal enheder, du har købt abonnementslicenser til, som anført i de dokumenter, der fulgte med dit køb, forudsat at anvendelsen kun er i den abonnementsperiode, du har købt, og alene af personale, som er ansat af dig, og alene til interne forretningsaktiviteter. (I forbindelse med denne Aftale betyder brug af Softwaren at tilgå, installere, downloade, kopiere eller på anden måde nyde godt af at bruge Softwaren). Du accepterer, at Softwaren og alle relaterede oplysninger tilhører os og vores leverandører. Du vil være berettiget til Opdateringer, som vi gør generelt tilgængelige, så længe du opretholder dit abonnement. Licensen kan tilbagekaldes af os som angivet i nærværende Aftale.

 

Din brug af Softwaren er begrænset til enheder og operativsystemer, vi understøtter, og kan være påvirket af funktionen og kompatibiliteten af din hardware, software og internetadgang. Det er dit ansvar at opfylde systemkravene, og du er ansvarlig for udgifterne til dit udstyr, hvilket fra tid til anden kan inkludere at anskaffe opdateringer eller opgraderinger for fortsat at kunne bruge Softwaren. Systemkrav er angivet på produktbeskrivelsessiden. (I forbindelse med denne Aftale betyder produktbeskrivelsessiden enten den webside, der beskriver produktet, og/eller det gældende produktdatablad).  

 

Du skal registrere hver enkelt licens til den Software, du køber. Registrering er nødvendig for at få teknisk support, for at gøre krav på en eventuelt inkluderet Virus Removal Service-session pr. abonnementsår for hver købt licens, og således at licenser, som du køber i fremtiden, vil have samme fornyelsesdato som dine oprindeligt købte licenser. Ubrugte sessioner kan ikke overføres til det næste abonnementsår. Det påhviler dig at sikre, at nogen i din organisation har adgang til din registreringskonto og den e-mailadresse, der er identificeret i kontoprofilen, for at få support fra os og for at modtage den pro rata-pris på køb af yderligere licenser, der er beskrevet nedenfor.

 

Hvis du fremover køber yderligere licenser til den Software, du har registreret på din konto, og du bruger den e-mailadresse, der er identificeret på din kontoprofil, til de nye indkøb, reduceres den første periode af de yderligere licenser automatisk, således at fornyelsesdatoen er den samme som fornyelsesdatoen for de Softwarelicenser, du oprindeligt købte.  I så fald bliver du debiteret for en pro rata-abonnementspris ud fra det antal kalenderdage, den første periode er reduceret med. Hvis du ikke registrerer dine første licenser på din konto, eller du ikke bruger den e-mail, der er knyttet til kontoen, ved kassen i forbindelse med købet, vil du ikke blive omfattet af nogen pro rata-pris, og abonnementsperioden for de pågældende yderligere licenser vil være den periode, du har købt.

 

Hvis Aftalen af en eller anden grund ophører eller udløber, vil hverken du eller personale ansat af dig længere have ret til at bruge eller tilgå Softwaren, herunder alle onlinetjenester til lagring eller sikkerhedskopiering, og vi kan efter eget skøn annullere og/eller lukke din konto. Efter ophørs- eller udløbsdatoen vil vi følge vores standardpolitikker for at slette de oplysninger, tekster, filer, link, billeder og andre materialer, som er gemt eller sikkerhedskopieret online og dermed givet til os ("Indhold"). Det er dit ansvar at gemme eller sikkerhedskopiere dit indhold et andet sted, inden Aftalen udløber eller bringes til ophør. Brug af Softwaren er til enhver tid bundet af vilkårene i denne Aftale.

 

Begrænsninger. Softwaren og Tjenesterne er givet i licens til dig, ikke solgt, og de er beskyttet af amerikanske og internationale love og traktater. Du har ingen rettigheder til at reproducere eller distribuere Softwaren og Tjenesterne uden vores tilladelse, og hvis du gør det, kan du blive pålagt bøder eller eventuelle andre straffe i henhold til civil- og strafferetten i den relevante jurisdiktion. Du må ikke: (i) Foretage reverse engineering eller på anden måde forsøge at udvinde kildekode ud fra Softwaren og Tjenesterne, medmindre det er tilladt i henhold til lovgivningen, (ii) tilpasse eller ændre Softwaren og Tjenesterne eller skabe afledede værker, der er baseret på Softwaren og Tjenesterne, (iii) offentliggøre, kopiere (bortset fra sikkerhedskopier, hvis det er tilladt ifølge dine købsdokumenter), sælge, udlåne, udleje, underlicensere, tildele eller på nogen anden måde overføre Softwaren og Tjenesterne til nogen anden, (iv) udnytte Softwaren og Tjenesterne til kommercielle formål (medmindre du er en lille virksomhed, hvor Licens til små virksomheder ovenfor gælder), (v) forsøge at omgå tekniske beskyttelsesfunktioner i Softwaren og Tjenesterne, (vi) bruge Softwaren eller Tjenesterne til at overtræde lovgivningen eller (vii) tage del i aktiviteter, som kan påvirke andres brug af Softwaren og Tjenesterne. Hvis du har installeret Softwaren og Tjenesterne på en enhed, og du videregiver ejerskabet af denne enhed til en anden, skal du sikre dig, at al Software og alle Tjenester slettes fra enheden, og at enhedsoplysningerne fjernes fra din konto hos os. Vi har ret til at opsige eller midlertidigt ophæve denne Aftale, din konto og din adgang til Softwaren og Tjenesterne, hvis vi afgør, at du har overtrådt denne Aftale. Softwaren og Tjenesterne kan indeholde håndhævelsesteknologi, som begrænser størrelsen på det opbevarede indhold, båndbreddeforbrug eller antallet af enheder, som Softwaren og Tjenesterne må installeres på, eller som giver os mulighed for midlertidigt at ophæve din adgang til Softwaren og Tjenesterne, hvis du har overtrådt denne Aftale, eller hvis din Licens er udløbet eller er blevet ophævet.

 

Ejendomsret. Vi beholder, sammen med vores leverandører og partnere, ejendomsretten til vores respektive Software og Tjenester og alle rettigheder i forbindelse med Softwaren og Tjenesterne, herunder alle immaterielle rettigheder. Vi giver dig udelukkende de rettigheder, som udtrykkeligt fremgår af Aftalen. Hvis du giver os kommentarer, oplysninger, meninger eller forslag omkring Softwaren eller Tjenesterne, accepterer og anerkender du, at vi kan bruge dem uden begrænsning, til ethvert formål og uden at yde kompensation til dig.

 

Gratis software og Høflighedstjenester. Softwaren og Tjenesterne kan omfatte: (A) gratis versioner af Softwaren, inklusive (i) alle funktioner, der er inkluderet i et betalingsabonnement, som vi ikke længere opkræver betaling for, eller som vi tilbyder dig uden beregning, og (ii) enhver funktion, som vi giver dig adgang til på prøve-, høfligheds- eller evalueringsbasis, eller som er mærket som "foreløbig udgivelse", "begrænset udgivelse", "beta" eller på anden måde beskrevet som eksperimentel, ikke undersøgt eller ikke fuldt funktionel ("Gratis software"), og (B) Tjenester, som vi tilbyder dig uden beregning som en høflighed, der kan være mærket på lignende vis som Gratis software og kan være eksperimentelle, ikke undersøgt eller ikke fuldt funktionelle ("Høflighedstjenester").

 

Betalingsabonnementer. Din ret til at anvende softwaren eller tjenesterne gælder i den abonnementsperiode, der er anført i dokumenterne, som fulgte med dit køb ("Abonnementsperiode"), og hvor det er relevant, i hver efterfølgende fornyet løbeperiode, medmindre Aftalen bringes til ophør. Hvis de dokumenter, der fulgte med dit køb, ikke angiver, hvilken periode du må anvende produkterne eller tjenesterne i, er din Abonnementsperiode ét år fra den dato, hvor Softwaren eller Tjenesterne blev købt. Din fornyelse af Abonnementsperioden udgør din accept af den på tidspunktet gældende udgave af McAfees Licensaftale.

 

Gratis software og Høflighedstjenester. Din ret til at anvende McAfees Produkter eller tjenester er gældende, så længe den Gratis software er installeret, eller så længe vi på anden måde stiller den Gratis software eller Høflighedstjenesterne til rådighed for dig, og den vil være underlagt begrænsningerne i de dokumenter, der fulgte med din download – alt efter hvad der er relevant.

 

Ændringer i denne Aftale.McAfee kan have behov for at opdatere eller ændre sine vilkår og betingelser over tid. Hvis du har et betalt abonnement, gælder nye vilkår og betingelser, når dit abonnement bliver fornyet. Hvis du ikke accepterer de nye vilkår og betingelser, skal du afvise ændringerne ved at slå automatisk fornyelse fra og afinstallere Softwaren og holde op med at bruge Softwaren og Tjenesterne ved udgangen af Abonnementsperioden.

 

For hvad angår Gratis software og Høflighedstjenester, accepterer du ændringen/ændringerne til denne Aftale ved fortsat at bruge den Gratis software eller Høflighedstjenesterne. Hvis du afviser den opdaterede Aftale, annulleres din licens til den Gratis software eller Høflighedstjenesterne, og du skal indstille al adgang til og brug af Høflighedstjenesterne eller den Gratis software og afinstallere den Gratis software.

 

Ophør. Vi kan opsige denne Aftale, hvis du ikke overholder vilkårene i denne Aftale. Du kan bringe din licens til at anvende softwaren til ophør, inden den udløber, ved permanent at slette Softwaren og Tjenesterne fra dine enheder og annullere din konto hos os. Der henvises til vores Refusionspolitik, hvor du kan se, om du er berettiget til en refusion, inden du sletter din Software og Tjenesterne. Hvis denne Aftale udløber eller bringes til ophør, (i) vil du ikke længere have ret til at bruge eller oprette adgang til Softwaren eller Tjenesterne, herunder alle online tjenester til lagring eller sikkerhedskopiering, (ii) skal du slette Softwaren og Tjenesterne permanent fra dine enheder, og (iii) kan vi annullere eller lukke din konto. Ved ophøret eller udløbet vil vi følge vores standardpolitikker for at slette de oplysninger, tekster, filer, links, billeder og andre materialer, som er gemt eller sikkerhedskopieret online og dermed givet til os ("Indhold"). Det er dit ansvar at gemme eller sikkerhedskopiere dit indhold et andet sted, inden Aftalen udløber eller bringes til ophør.

 

Beskyttelse af personlige oplysninger. Du kan finde oplysninger om, hvordan vi indsamler, anvender og videregiver dine personlige oplysninger gennem vores websted, produkter, tjenester og webbaserede mobilapplikationer, i vores Meddelelse om beskyttelse af personlige oplysninger.

 

VILKÅR FOR BETALING OG SUPPORT

 

BETALINGSAUTORISATION.

 

DU ACCEPTERER, AT VI ELLER VORES AUTORISEREDE PARTNER KAN DEBITERE DEN KREDIT- ELLER BETALINGSKORTKONTO ELLER ANDET BETALINGSMIDDEL, SOM DU HAR OPGIVET, FOR ALLE DE BELØB, DU SKYLDER I FORBINDELSE MED DIT KØB, HERUNDER EVENTUELLE ABONNEMENTSFORNYELSER. DU INDVILGER I, AT DU STRAKS VIL UNDERRETTE OS OM ENHVER ÆNDRING I DIT KORTNUMMER ELLER UDLØBSDATO ELLER ANDRE BETALINGSOPLYSNINGER. FOR SÅ VIDT ANGÅR KREDIT-OG BETALINGSKORT ACCEPTERER DU, AT VI KAN OPDATERE SÅDANNE OPLYSNINGER MED OPDATERINGER MODTAGET DIREKTE ELLER INDIREKTE FRA DIN KORTUDSTEDER OG DET RELEVANTE KORTNETVÆRK, OG AT VI VIL KUNNE BRUGE DE OPDATEREDE KORTOPLYSNINGER TIL AT DEBITERE BELØB, DU SKYLDER OS. DET VIL FUNGERE SOM DIT SAMTYKKE TIL, AT BETALING TRÆKKES PÅ ELLER DEBITERES DIT KORT ELLER ANDET BETALINGSMIDDEL.

 

Automatisk fornyelse.

 

Du accepterer, at dit betalingsabonnement vil blive fornyet automatisk. Du autoriserer os eller vores autoriserede partner til at opkræve dit kort eller betalingsmiddel, som er gemt, inden for 30 dage inden dit abonnements udløbsdato til den abonnementspris for fornyelsesperioden, der er gyldig på tidspunktet for fornyelsen. Abonnementsbeløbet for din automatiske fornyelse kan ændres. Din abonnementsfornyelse er løbende og vil fortsætte, indtil du annullerer den. Hvis du ønsker yderligere oplysninger eller annullere dit abonnement eller ændre dine indstillinger for automatisk fornyelse, skal du logge på din Min konto-side eller kontakte kundeservice. Før din Abonnementsperiode udløber, sender vi en meddelelse til den e-mailadresse, der er angivet på din kontoprofil, for at informere dig om den kommende fornyelse. Bemærk, at din automatiske fornyelse måske ikke bliver behandlet, hvis du har anvendt et andet betalingsmiddel end et kredit- eller betalingskort til at købe dit abonnement. Hvis Softwaren eller Tjenesterne på fornyelsestidspunktet er blevet omdøbt, opgraderet eller erstattet af et nyt produkt med væsentligt tilsvarende funktioner, kan vi efter eget skøn automatisk forny dit abonnement med det nye produkt for et beløb, som ikke overstiger abonnementsprisen uden rabat på det nye produkt.

 

EFTER AT DU HAR KØBT ET ABONNEMENT, KAN DU NÅR SOM HELST DEAKTIVERE AUTOMATISK FORNYELSE VIA SIDEN MED DIN ONLINEKONTO ELLER VED AT KONTAKTE KUNDESERVICE. HVIS DU IKKE ØNSKER AUTOMATISK FORNYELSE, SKAL DU SLÅ AUTOMATISK FORNYELSE FRA MERE END 30 DAGE FØR, DIN ABONNEMENTSPERIODE UDLØBER. HVIS DU IKKE DEAKTIVERER AUTOMATISK FORNYELSE, VIL DIT ABONNEMENT FORTSÆTTE I FORNYELSESPERIODEN I HENHOLD TIL DEN GÆLDENDE AFTALE PÅ TIDSPUNKTET FOR HVER FORNYELSE, MEDMINDRE DET ANNULLERES AF DIG (ELLER OPHÆVES AF OS I HENHOLD TIL DENNE AFTALE).

 

VED DEAKTIVERING AF AUTOMATISK FORNYELSE BLOKERES DER FOR ADGANGEN TIL ALLE PREMIUM-FUNKTIONER OG -TJENESTER, DER UDELUKKENDE TILBYDES TIL ABONNEMENTSKUNDER, DER HAR TILMELDT SIG AUTOMATISK FORNYELSE, OG SOM HAR BETALT FOR DERES ABONNEMENT.

 

Annullering. Med undtagelse af det, der er angivet i vores Refusionspolitik, vil annullering af dit abonnement eller opsigelse af denne Aftale ikke medføre refusion med tilbagevirkende kraft eller pro rata-refusion af de gebyrer, der er betalt, på baggrund af annulleringsdatoen. Annullering af dit abonnement eller opsigelse af denne Aftale vil stoppe fremtidige periodiske gebyrer, og du vil have adgang til de abonnerede Software og Tjenester indtil slutningen på den på det tidspunkt gældende Abonnementsperiode.

 

Refusion. Der henvises til vores Refusionspolitik for flere oplysninger om, hvordan du får refusion for Software og Tjenester købt fra McAfee.

 

Datagebyrer. Du er ansvarlig for eventuelle gebyrer, som du pådrager dig hos din data- eller mobiltjenesteudbyder i forbindelse med din brug af Softwaren eller Tjenesterne, inklusive eventuelle gebyrer for overskridelse af din data- eller minutaftale eller brug af indenlandske eller internationale sms'er.

 

Support og opdateringer. Hvis din Software og Tjenester berettiger til teknisk support, og du har et aktuelt betalingsabonnement, modtager du teknisk support i overensstemmelse med vores aktuelle standardsupporttilbud. Det er ikke al Software og alle Tjenester, der berettiger til teknisk support. Læs de dokumenter, som fulgte med dit køb, eller tjenestevilkårene for at få oplysninger om teknisk support og yderligere muligheder. Vores standardsupporttilbud, reglement og procedurer kan til enhver tid ændres og kan variere fra land til land. Enhver forpligtelse fra vores side til at levere support til tidligere versioner af Softwaren og Tjenesterne slutter, når en opgradering, en ændret eller senere version eller en anden opdatering af Softwaren og Tjenesterne ("Opdatering") bliver gjort tilgængelig. For at gøre det nemmere for dig og for at sikre, at Softwaren på dine enheder inkluderer de nye funktioner, vi udvikler, giver du os – ved at indvillige i denne Aftale – tilladelse til automatisk at installere Opdateringer og –  på din anmodning eller med dit tilsagn – ny Software på dine enheder, når de bliver tilgængelige, for så vidt som det er muligt for os at køre sådanne baggrundsinstallationer. Vi vil muligvis også automatisk forudindlæse Software, men vi vil i så fald ikke aktivere Softwaren uden dit samtykke. Alle Opdateringer eller teknisk support, som ydes på Gratis software, er efter vores eget skøn og kan ophøre når som helst.

 

Produkt- og Tjenestelivscyklus. McAfee kan, helt efter eget skøn, stoppe Software eller Tjenester eller særlige funktioner i Softwaren eller Tjenesterne. "Salgsophør" betegner den dato, hvor vi ikke længere stiller en bestemt Software eller Tjeneste til rådighed for køb, fornyelse eller download. Hvis en fornyet løbeperiode for dit abonnement kommer til at udløbe efter datoen for Salgsophør, kan du ikke forny dit abonnement. "Supportophør" henviser til den dato, hvor vi ikke længere leverer automatiske programrettelser, Opdateringer eller teknisk support til visse Softwareprodukter eller Tjenester.

 

VILKÅR, DER ER SPECIFIKKE FOR VISSE PRODUKTER OG TJENESTER

 

Tjenester. I tillæg til denne Aftale og de gældende købsdokumenter er nogle af de Tjenester, du køber fra os, underlagt og reguleret af yderligere tjenestevilkår, som er offentliggjort på vores websted. Sikkerhedstjenester skal opdateres for at reagere på nye trusler, øge funktionaliteten eller effektiviteten og af andre forretningsmæssige årsager. Du accepterer og er indforstået med, at vi muligvis ændrer funktionerne i og funktionaliteten af Tjenesterne i løbet af Abonnementsperioden. Sådanne modifikationer vil ikke i væsentlig grad reducere Tjenesternes funktionalitet. Nogle enheder vil muligvis ikke kunne bruge Tjenesterne. Du skal have en internetforbindelse med høj hastighed og en enhed, der overholder de relevante Systemkrav, for at kunne benytte dig af Tjenesterne.

 

Safe Family- og flerbrugerprodukter. Hvis du er voksen, forælder eller værge, må du kun bruge Softwaren eller Tjenesterne til at spore og overvåge dine egne børn, børn, du er værge for, eller andre, som du har juridisk bemyndigelse til at spore og overvåge. Du har ansvaret for at indhente tilladelse fra enhver tredjepart, som du giver adgang til flerbrugersoftware eller -tjenester, der indeholder sporings- og overvågningsfunktioner.

 

Gratis software. Hvis den Software og de Tjenester, som du har downloadet eller modtaget på anden vis, er Gratis software, finder dette afsnit i Aftalen også anvendelse. I det omfang bestemmelserne i nærværende afsnit kommer i konflikt med andre vilkår eller bestemmelser i denne Aftale, vil dette afsnit gå forud for sådanne vilkår og betingelser, hvad angår sådan Gratis software, men kun i det omfang det er nødvendigt for at løse konflikten. Al Gratis software leveres "som den er", uden garanti (såvel udtrykkelig som underforstået) eller pligt til skadesløsholdelse, vedligeholdelse eller support (hverken udtrykkeligt eller underforstået), dog med forbehold for eventuelle lovmæssige rettigheder, som ikke kan udelades eller begrænses. Du accepterer, at den Gratis software kan indeholde fejl og andre problemer, der kan forårsage systemfejl eller andre fejl samt tab af data. Du accepterer, at vi ikke har givet tilsagn om eller garanteret, at Gratis software annonceres eller gøres tilgængelig i fremtiden, at vi ikke har nogen udtrykkelige eller underforståede forpligtelser over for dig til at annoncere eller introducere den Gratis software, og at vi ikke er forpligtet til at introducere et produkt, som ligner eller er kompatibelt med den Gratis software eller nogen opdateringer til nogen Gratis software. I overensstemmelse hermed anerkender du, at enhver brug af den Gratis software sker helt på eget ansvar.

 

"Life of Your (Device)"-abonnement (abonnement i enhedens levetid). McAfees "Life of Your (Device)"-abonnement kan anvendes på en særskilt Windows-pc eller androidbaseret mobilenhed ("Your Device"), hvis det var inkluderet, da du købte din enhed, eller på højst tre af dine enheder, hvis du har købt et separat McAfee "Life of Your (Device)"-abonnement. Når McAfees "Life of Your (Device)"-abonnement, som gælder hele din enheds levetid, er korrekt installeret på din enhed, vil det være aktivt resten af din enheds industristandardlevetid, og du har ret til telefonsupport og webbaseret teknisk support på engelsk i normal åbningstid i et år samt webbaseret teknisk support på engelsk, så længe det operativsystem, der i øjeblikket er installeret på din enhed, ikke er mere end to udgaver ældre end den nyeste udgave (f.eks. "Windows 10.x" eller "Android 4.x"), i industristandardlevetiden for din enhed (industristandarden for levetid for en pc er 5-7 år og 3 år for en tablet eller smartphone). McAfees ”Life of Your (Device)”-abonnement må ikke overføres eller flyttes til nogen anden person, pc eller enhed på noget tidspunkt eller under nogen omstændigheder. Hvis du sælger eller på anden måde overfører din enhed til en anden person før slutningen af din enheds standardlevetid, vil dit McAfee "Life of Your (Device)"-abonnement, bortfalde og blive bragt til ophør, og den nye ejer af din enhed vil ikke have ret til at installere, bruge eller være indehaver af McAfee "Life of Your (Device)"-abonnementet. Forsøg på at overføre, flytte eller geninstallere McAfee "Life of Your (Device)"-abonnementet til eller på en anden pc eller enhed eller installere abonnementet på andet end den oprindelige pc eller enhed, henholdsvis de oprindelige tre pc'er eller enheder, bevirker, at din ret til at installere, bruge eller være indehaver af McAfee "Life of Your (Device)"-abonnementet bringes til ophør. For at forblive opdateret og modtage support skal du opdatere din McAfee "Life of Your (Device)"-software, som gælder hele din enheds levetid, regelmæssigt og opgradere til den nyeste version af det samme produktniveau for McAfee-softwaren. Hvis du på noget tidspunkt beslutter dig for at opgradere til et andet produkt end McAfee-"Life of Your (Device)"-abonnementet, vil denne produktopgradering: (1) kræve betaling af dette produkts gældende gebyr, (2) IKKE være en "Life of Your (Device)"-licens, og (3) dit abonnement og din licens til McAfee "Life of Your (Device)"-abonnementet vil automatisk blive bragt til ophør uden varsel eller refusion af allerede betalte beløb.

 

Virusfjernelse, TechMaster-tjenester eller Løfte om virusbeskyttelse. Hvis dit abonnement omfatter en tjeneste til fjernelse af virus, en TechMaster-tjeneste eller berettiger til vores Løfte om virusbeskyttelse eller lignende tjenester, hvorved vi eller en af vores partnere etablerer adgang til din enhed for at forsøge at fjerne malware eller udføre andre specificerede tjenester, gælder der yderligere vilkår, som kan være beskrevet i de dokumenter, der fulgte med dit køb,  og tjenestevilkår, som stilles til rådighed på vores websted. Vi vil inden for rimelighedens grænser rent kommercielt gøre os bestræbelser på at levere malwarefjernelsestjenester. Du er indforstået med, at ikke alt malware kan fjernes via Tjenesterne, og vi garanterer ikke, at vi kan fjerne alt malware fra din(e) enhed(er). I det omfang det er tilladt i henhold til den gældende lovgivning, påtager vi os intet ansvar for tab eller gendannelse af data, software eller mistet adgang til system(er) eller netværk som følge af anvendelse af disse Tjenester eller enhver handling eller undladelse, inkl. forsømmelse, fra vores eller vores repræsentanters side. Hvis vi samarbejder med dig i forbindelse med et adgangskodeproblem eller andre adgangskontrolproblemer, anbefaler vi, at du nulstiller sådanne adgangskoder umiddelbart efter fuldførelse af Tjenesterne. Du accepterer, at du er den juridiske licenshaver for Softwaren på din enhed, og at din brug af internettet udelukkende sker på din egen risiko. Ved at acceptere at modtage Tjenesterne bekræfter du, at du (i) har fuld adgang til den hardware og software, som du køber Tjenesten til, og (ii) har fuldført en sikkerhedskopiering til et separat medie af al software og alle data, der ligger på den hardware, som Tjenesterne vil blive brugt på, og som kan blive påvirket af Tjenesterne. Løftet om virusbeskyttelse kræver en aktiv tilmelding til vores automatiske fornyelsestjeneste og er underlagt yderligere vilkår og begrænsninger, som er offentliggjort på vores websted.

 

Adgangskodestyring. Det er dit ansvar at holde alle aspekter af din adgangskode og din konto sikre. Du skal holde masteradgangskoden og krypteringsnøglen til din konto sikker, for uden dem kan du miste adgangen til dine data. Du er alene ansvarlig og erstatningspligtig for aktiviteter, der foretages under din konto, herunder af enhver som bruger din konto. Hvis der forekommer uautoriseret brug af eller adgang til din konto, skal du straks give os besked om det. Vi er ikke ansvarlige for eventuelle tab som følge af uautoriseret brug af eller adgang til din konto, men du kan være erstatningspligtig for eventuelle tab, som vi eller andre pådrages som følge af den uautoriserede brug. VI HAR IKKE ADGANG TIL HOVEDADGANGSKODERNE OG KAN IKKE GENDANNE DINE KRYPTEREDE DATA, HVIS DU GLEMMER HOVEDADGANGSKODEN TIL EN FUNKTION TIL ADGANGSKODEADMINISTRATION ELLER SOFTWAREN. Vi tilbyder både gratis- og premium-versioner af vores Software til adgangskodestyring. I den gratis version er der begrænsninger på det maksimale antal af entydige konti (f.eks. loginoplysninger til et websted eller program), som du kan gemme. Premium-versionen af Softwaren kan downloades gratis i forbindelse med en kampagne, men når kampagneperioden slutter, vil du ikke kunne tilføje nye entydige konti, hvis du har overskredet det antal, som maksimalt er tilladt i den gratis version. Hvis du downloader Software til adgangskodestyring fra McAfee, vil denne download være underlagt alle de abonnementsgebyrer, der offentliggøres i forbindelse med denne download, samt vilkårene og betingelserne i denne Aftale.

 

WebAdvisor. McAfee WebAdvisor er en Software (med tilhørende websted), der forsyner brugere med oplysninger til at vejlede brugerne om visse risici, der kan være forbundet med et websted. WebAdvisor-softwaren viser farvekodede symboler ved siden af links leveret af de store søgemaskiner, og de tilsvarende websteder har dossier-sider til at give oplysninger om de faktorer, der påvirker webstedsklassificeringerne. De pågældende klassificeringer er primært udledt med automatiserede metoder; WebAdvisor-softwaren kan ikke registrere eller undersøge alle mulige aspekter af webstedsdesign, og den kan heller ikke fastslå webstedsejerens hensigt. Vi har ikke kontrol med og påtager os ikke noget ansvar for indholdet på tredjepartswebsteder, og nogle af tredjepartswebstederne kan have indhold, som du synes er anstødeligt, upassende eller stødende. WEBSTEDSKLASSIFICERINGER ER IKKE EN GARANTI FOR BESTEMTE WEBSTEDERS SPECIFIKKE PRAKSISSER ELLER TROVÆRDIGHED, OG WEBSTEDSKLASSIFICERINGER UDGØR I INTET TILFÆLDE VORES ANBEFALING AF WEBSTEDETS INDHOLD, EMNET, DEN OVERORDNEDE KVALITET ELLER BRUGBARHEDEN.

 

Overvågning af Tjenestesessioner. Vi og vores partnere kan, men har ingen forpligtelse til at overvåge og optage Tjenestesessioner, inklusive telefonopkald og onlinesessioner, med henblik på at forbedre kundeservice, intern træning og intern markedsundersøgelse. Du giver os hermed tilladelse til at overvåge og optage tjenesterne og til at bruge eller videregive de oplysninger, der måtte være nødvendige eller passende for at opfylde evt. lovkrav, regler eller anmodninger fra statslige myndigheder; til at levere Tjenesterne til dig og andre brugere og til at udvide de typer Tjenester, vi kan yde til dig i fremtiden.

 

VILKÅR, DER ER SPECIFIKKE FOR IDENTITY PROTECTION-TJENESTER.

 

Disse vilkår gælder kun, hvis du er tilmeldt, er berettiget til eller bruger vores identitetsbeskyttelsestjenester fra os eller en af vores betroede partnere (disse Tjenester kaldes til tider "Identity Protection-tjenester").  Din rettigheder med hensyn til disse Tjenester kan være specificeret i de dokumenter, der fulgte med dit køb eller din tilmelding, og de yderligere produktbetingelser for tjenesten, som gælder og er tilgængelige på vores websted.

 

Nogle funktioner i Identity Protection-tjenesterne er kun tilgængelige for personer bosiddende i USA, som har et gyldigt personnummer. Du kan se en fuldstændig liste over kravene her. Når du tilmelder dig Tjenesterne, beder vi dig om følgende oplysninger: (i) kontaktoplysninger (såsom navn, adresse, telefonnummer og e-mailadresse), (ii) identitetsrelaterede oplysninger (såsom fødselsdato, kørekortnummer og personnummer) og (iii) oplysninger for at verificere din identitet og økonomiske oplysninger (såsom kreditkortnummer). Disse oplysninger er nødvendige for at kunne verificere din identitet, opkræve de aftalte gebyrer for vores Tjenester hos dig og for at leve op til vores forpligtelse om at stille vores Tjenester til rådighed for dig, herunder overvåge din identitet og kommunikere med tredjeparter, som det måtte være nødvendigt for at stille sådanne Tjenester til rådighed, såsom f.eks. identifikationsverificeringsvirksomheder, tredjepartstjenesteudbydere, tredjepartsdataudbydere, forbrugerkreditværdighedsinstitutter, kreditbureauer, betalingsvalideringsvirksomheder, retshåndhævende myndigheder eller andre. McAfees Meddelelse om beskyttelse af personlige oplysninger angiver den måde, hvorpå vi (eller andre, som handler på vores vegne) indsamler, bruger og deler oplysninger om dig i forbindelse med din brug af Identity Protection-tjenesterne, og det er dit ansvar at gennemgå vores Meddelelse om beskyttelse af personlige oplysninger, inden du accepterer denne Licensaftale, eller inden du bruger vores Tjenester.

 

 Du forstår, at du ved at acceptere denne Aftale og bruge vores Identity Protection-tjenester giver os og vores medarbejdere, agenter, datterselskaber, associerede selskaber, leverandører, tredjepartstjenesteudbydere og dataudbydere og alle andre kreditværdighedsvurderingsinstitutter i henhold til Fair Credit Reporting Act (FCRA), som ændret, herunder Experian, TransUnion, Equifax og associerede enheder, skriftlige instruktioner om (som beskrevet i disse vilkår), samtykke til og autorisation til at få adgang til og bruge forbrugeroplysninger, herunder kreditværdighedsoplysninger, om dig (eller eventuelle børn, som du har tilmeldt) fra ethvert nationalt kreditværdigheds- eller forbrugerkreditværdighedsinstitut og til at udveksle oplysninger om dig med tredjepartsdataudbydere og ethvert sådant kreditværdighedsinstitut for at verificere og overvåge din identitet og stille Identity Protection-tjenester til rådighed for dig.

 

Fair Credit Reporting Act i USA. Fair Credit Reporting Act giver dig mulighed for at indhente en oversigt fra ethvert forbrugerkreditværdighedsinstitut over alle oplysninger, der findes i dit kreditværdighedsdokument på tidspunktet for anmodningen. Den fulde udlevering af oplysningerne i dit dokument hos et forbrugerkreditværdighedsinstitut skal indhentes direkte hos et sådant forbrugerkreditværdighedsinstitut. De forbrugerkreditværdighedsoplysninger, som leveres af eller anmodes om fra McAfee Identity Protection, er ikke beregnet til at udgøre udleveringen af oplysninger af et forbrugerkreditværdighedsinstitut, som det er påkrævet af FCRA eller lignende love.

 

I henhold til FCRA har du ret til gratis at få udleveret dine kreditværdighedsoplysninger en gang om året fra hvert af de nationale kreditværdighedsinstitutter. Du kan anmode om din gratis årlige rapport i henhold til FCRA på www.annualcreditreport.com.

 

Du har også ret til at modtage en gratis kopi af dine kreditværdighedsoplysninger fra et forbrugerkreditværdighedsinstitut, hvis:

 

Du er blevet nægtet eller på anden vis gjort opmærksom på en negativ handling i forbindelse med en forbruger-, forsikrings-, arbejds- eller offentligt tildelt licens eller en anden offentligt tildelt ydelse inden for de sidste 60 dage på baggrund af forbrugerkreditværdighedsoplysninger, der stilles til rådighed af et sådant institut.

 

Du er blevet nægtet leje af hus/lejlighed eller blev påkrævet at betale et højere depositum end det normalt påkrævede inden for de sidste 60 dage på baggrund af forbrugerkreditværdighedsoplysninger, der stilles til rådighed af et sådant institut.

 

Du bekræfter skriftligt, at du er arbejdsløs og har til hensigt at søge arbejde i løbet af den periode på 60 dage, der begynder på den dato, hvor du foretog bekræftelsen.

 

Du bekræfter skriftligt, at du modtager offentlig understøttelse.

 

Du bekræfter skriftligt, at du har grund til at mene, at dit kreditværdighedsdokument hos dette forbrugerkreditværdighedsinstitut indeholder unøjagtige oplysninger, som skyldes bedrageri.

 

Hvis du er bosiddende i staten Colorado, Maine, Maryland, Massachusetts, New Jersey eller Vermont, har du derudover ret til at modtage en gratis kopi af dine forbrugerkreditværdighedsoplysninger én gang om året, og hvis du er bosiddende i staten Georgia, har du ret til at modtage en gratis kopi af dine forbrugerkreditværdighedsoplysninger to gange om året. For personer bosiddende i Illinois er det lovpligtigt for forbrugerkreditværdighedsinstitutter at give dig en kopi af dine forbrugerkreditværdighedsoplysninger efter anmodning uden beregning eller for et nominelt gebyr. Et forbrugerkreditværdighedsinstitut kan eventuelt pålægge et rimeligt gebyr for at stille en kopi af dine forbrugerkreditværdighedsoplysninger til rådighed for dig.

 

Fair Consumer Reporting Act foreskriver, at du kan bestride unøjagtige eller ufuldstændige oplysninger i dine forbrugerkreditværdighedsoplysninger. DET ER IKKE PÅKRÆVET, AT DU KØBER DINE FORBRUGERKREDITVÆRDIGHEDSOPLYSNINGER FRA ET AF FORBRUGERKREDITVÆRDIGHEDSINSTITUTTERNE FOR AT BESTRIDE UNØJAGTIGE ELLER UFULDSTÆNDIGE OPLYSNINGER I DINE OPLYSNINGER ELLER FOR AT MODTAGE EN KOPI AF DINE OPLYSNINGER FRA EQUIFAX, EXPERIAN ELLER TRANSUNION, SOM ER DE TRE NATIONALE FORBRUGERKREDITVÆRDIGHEDSINSTITUTTER, ELLER FRA NOGEN ANDRE FORBRUGERKREDITVÆRDIGHEDSINSTITUTTER.

 

Equifax, Experian og/eller TransUnion kan have politikker om at stille en gratis kopi af forbrugerkreditværdighedsoplysningerne til rådighed under andre omstændigheder end dem, der er beskrevet herover. Hvis du ønsker at kontakte Equifax, Experian eller TransUnion for at indhente en kopi af dine forbrugerkreditværdighedsoplysninger direkte fra et sådant institut, eller hvis du ønsker at bestride kreditværdighedsoplysninger fra Equifax, Experian eller TransUnion, skal du kontakte disse institutter som følger:

 

Experian: 1-800-EXPERIAN (1-888-397-3742)

 

Equifax: 1-800-685-1111

 

Transunion: 1-800-916-8800

 

Du kan få et samlet resumé af dine rettigheder i henhold til FCRA ved at klikke her.

 

Yderligere ansvarsfraskrivelser af garantier og Begrænsning af erstatningsansvar. Herunder er de yderligere garantier og begrænsninger af erstatningsansvar, der gælder for vores Identity Protection-tjenester:

 

INGEN RÅDGIVNING ELLER OPLYSNINGER, HVERKEN MUNDTLIGE ELLER SKRIFTLIGE, SOM DU HAR FÅET FRA OS, ELLER VIA ELLER FRA TJENESTERNE, VIL UDGØRE NOGEN GARANTI, SOM IKKE ER UDTRYKKELIGT ANGIVET I DENNE AFTALE. IDENTITY PROTECTION-TJENESTERNE STILLES TIL RÅDIGHED "SOM DE ER" OG "SOM DE ER TILGÆNGELIGE". MCAFEE, LLC OG DETS TREDJEPARTSTJENESTEUDBYDERE OG DERES DATAUDBYDERE GIVER INGEN TILKENDEGIVELSER ELLER GARANTIER, UDTRYKKELIGE ELLER UNDERFORSTÅEDE, I FORHOLD TIL TJENESTERNE, OG VI FRASKRIVER OS ENHVER UDTRYKKELIG ELLER UNDERFORSTÅET GARANTI DERTIL. UDEN AT BEGRÆNSE DET OVENNÆVNTE GIVER MCAFEE, LLC OG DETS TREDJEPARTSTJENESTEUDBYDERE OG DERES DATAUDBYDERE IKKE NOGEN GARANTI FOR ELLER ERKLÆRING OM NØJAGTIGHEDEN, RETTIDIGHEDEN, FULDSTÆNDIGHEDEN, AKTUALITETEN, SALGBARHEDEN, IKKE-KRÆNKELSEN ELLER EGNETHEDEN TIL ET BESTEMT FORMÅL AF IDENTITY PROTECTION-TJENESTERNE OG ER IKKE ANSVARLIG FOR NOGET TAB ELLER NOGEN SKADER, DER OPSTÅR SOM FØLGE AF ELLER SOM SKYLDES, HELT ELLER DELVIST, BRUGEN AF IDENTITY PROTECTION-TJENESTERNE ELLER DATAENE DERI.

 

Vi er ikke en kreditudbedringsvirksomhed eller lignende lovreguleret virksomhed i henhold til andre gældende love, og vi yder ikke rådgivning om kreditudbedring.

 

Vores kreditovervågningstilbud overvåger kun de kreditoplysninger, som er tilknyttet den kunde, der køber, og overvåger, sammenligner eller sammenkører ikke kreditoplysningerne, der er tilknyttet den kunde, der køber, med andre kreditoplysninger, som opbevares af de(t) pågældende kreditbureau(er).

 

Vi overvåger ikke alle transaktioner i alle virksomheder.

 

Kreditscorer, kreditværdighedsoplysninger og kreditovervågning kan kræve yderligere verificeringsprocesser, og kredittjenester vil blive tilbageholdt, indtil sådanne processer er afsluttede. Vi opkræver et reduceret tjenestegebyr, indtil du har verificeret din identitet.

 

Kreditscorerne Vantage Score er Vantage Score 3.0-kreditscorer, der er baseret på data fra henholdsvis Equifax, Experian og TransUnion. Tredjeparter kan bruge en anden Vantage Score eller en anden type kreditscore til at vurdere din kreditværdighed.

 

For McAfee® Identity Theft ProtectionPlus- og Premium-tjenesterne kan det tage flere dage hos Experian og TransUnion, før kreditovervågningen starter.

 

Du tilkendegiver og garanterer over for os, at du vil bruge Identity Protection-tjenesterne (og alle oplysninger heri) til at beskytte mod eller forhindre reelt bedrageri, uautoriserede transaktioner, krav eller andre forpligtelser, og ikke til nogen andre formål.

 

Vi er ikke ansvarlige for forsinkelser eller manglende opfyldelse som følge af årsager, der er uden for vores rimelige kontrol.

 

Et gratis abonnement på Identity Protection-tjenesterne er gyldigt i ét år fra datoen for tilmeldingen.

 

BINDENDE VOLDGIFT OG FRAFALD AF KOLLEKTIVT SØGSMÅL

 

For alle kunder bosat uden for EU.

 

Aftale om at afgøre tvister ved voldgift. Alene med forbehold for Small Claims Court-muligheden, som er beskrevet nedenfor i dette afsnit, afgøres ethvert krav, tvist eller uoverensstemmelse, uanset type, juridisk teori eller retsmiddel, ("Krav") fremsat af dig eller os over for den anden, der er opstået af, vedrører eller på anden vis omhandler Aftalen, Softwaren eller Tjenesterne, ved fortrolig bindende voldgift. Denne aftale om voldgift omfatter, men er ikke begrænset til: (i) Krav i forbindelse med håndhævelse eller fortolkning af denne Aftale, inklusive disse voldgiftsbestemmelser, (ii) Krav fremført af dig og/eller på vegne af dig eller knyttet til dig, f.eks. en medarbejder, repræsentant, agent, forgænger, efterfølger, arving, erhverver eller bobestyrer i forbindelse med konkurs, (iii) Krav, der er direkte forbundet til os og/eller vores moderselskab, associerede selskaber, datterselskaber, efterfølgere, erhververe, ansatte og agenter, og (iv) Krav, der kunne have været fremsat som en del af et kollektivt søgsmål, søgsmål i offentlighedens interesse eller som en del af et andet samlet eller repræsentativt søgsmål, hvor det udtrykkeligt er forstået og accepteret, at voldgiften i forbindelse med sådanne krav skal fortsætte alene på individuel basis (ikke på gruppebasis og ikke på repræsentativ basis), og at voldgiftsmanden har beføjelser til kun kan tilkende afhjælpning på individuel basis (ikke på gruppebasis og ikke på repræsentativ basis). DU OG VI ACCEPTERER, AT INTET GRUPPESØGSMÅL, KOLLEKTIVT SØGSMÅL, SAMLET SØGSMÅL, INTET SØGSMÅL I OFFENTLIGHEDENS INTERESSE ELLER ANDRE KRAV IFØLGE REPRÆSENTANTIONSFORHOLD KAN GENNEMFØRES VED VOLDGIFT, OG AT SÅDANNE SØGSMÅL IKKE KAN FORFØLGES FOR RETTEN. VED AT ACCEPTERE DENNE VOLDGIFTSAFTALE ACCEPTERER DU OG VI AT GIVE AFKALD PÅ RETTEN TIL AT INDLEDE ELLER DELTAGE I ET GRUPPESØGSMÅL, REPRÆSENTATIVT SØGSMÅL, SØGSMÅL I OFFENTLIGHEDENS INTERESSE ELLER KOLLEKTIVT ELLER SAMLET SØGSMÅL AF NOGEN ART.

 

Meddelelse om tvist. Den part, der søger voldgiftsmægling, skal først skriftligt meddele den anden part om tvisten, mindst 60 dage før voldgiftsmæglingen påbegyndes. Når meddelelsen sendes til os, skal den sendes til McAfee, 5000 Headquarters Drive, Plano, TX 75024, USA, Att: Legal Department. Meddelelsen skal inkludere dit navn, din adresse og dine kontaktoplysninger, de fakta, der giver anledning til tvisten, og den afhjælpning, der anmodes om. Du og vi vil gøre bestræbelser på at løse eventuelle tvister via uformelle forhandlinger inden for 60 dage fra den dato, meddelelsen om tvisten sendes. Efter 60 dage kan du eller vi indlede voldgift. Uanset disse forpligtelser vedrørende meddelelsen skal alle krav om voldgift fremsættes af dig eller os inden for den forældelsesfrist, der gælder for det eller de krav, der søges eller kræves voldgift om.  Disse meddelelsesforpligtelser ændrer ikke den forældelsesfrist, som er gældende for kravet/kravene.

 

Voldgiftsadministration. Hvis en tvist ikke løses ved uformel forhandling, vil krav, tvister eller uoverensstemmelser, hvis det kræves af en af parterne, udelukkende blive behandlet via bindende voldgift, der er underlagt den amerikanske føderale lov om voldgift (Federal Arbitration Act – "FAA"), ikke lovgivningen i delstater. Alene med forbehold for Small Claims Court-muligheden for private forbrugere, som er beskrevet nedenfor, AFGIVER DU OG VI RETTEN TIL AT FØRE PROCES (ELLER AT DELTAGE I EN SOM PART ELLER SOM DEL AF EN GRUPPE) OM ALLE TVISTER VED EN DOMSTOL FORAN EN DOMMER ELLER NÆVNINGE. I stedet skal alle tvister afgøres på et individuelt grundlag for en enkelt, neutral voldgiftsmand, og sagen vil blive behandlet fortroligt. Voldgiftsmanden skal enten være advokat med tilladelse til at drive advokatvirksomhed i sin jurisdiktion og med mindst ti års erfaring eller en pensioneret eller tidligere dommer, som er valgt i overensstemmelse med AAA-reglerne. Voldgiftsmanden er bundet af nærværende Aftales vilkår, og voldgiften reguleres af AAA's regler for kommerciel voldgift og reglerne for forbrugervoldgift (Commercial Arbitration Rules eller Consumer Arbitration Rules, alt efter hvad der er relevant), med de ændringer, der følger af denne aftale ("Voldgiftsreglerne"). Du kan få flere oplysninger på adr.org eller ved at ringe til 1-800-778-7879. Med undtagelse af krav eller modkrav på under $ 25.000 vil voldgiftsmanden udstede en begrundet skriftlig afgørelse, der forklarer de væsentlige konstateringer og konklusioner, som kendelsen er baseret på. Alle voldgiftssager vil blive gennemført på engelsk, og den amerikanske FAA-lov vil være gældende for fortolkningen, håndhævelsen og sagerne i henhold til klausulen om bindende voldgift i denne Aftale. Kendelsen vil være fortrolig og kun fremlægges, hvis det er nødvendigt for at opnå en dom, eller hvis det på anden måde kræves ifølge lovgivningen. Du og vi aftaler yderligere, at en dom kan blive officielt registreret efter afsagt kendelse fra en myndig domstol. Voldgiftskendelsen vil kun fastslå rettighederne og forpligtelserne for de navngivne parter og kun i forhold til de krav, som er i voldgiftsbehandling, og vil ikke have nogen betydning for rettighederne og forpligtelserne i nogen anden tvist.

 

Omkostninger. Den part, som søger voldgift, vil betale det indledende gebyr, for at sagen indledes. Hvis du indleder voldgiften, og der afsiges en kendelse til fordel for dig, tilbagebetaler vi dig gebyret for at anlægge sag. Vi betaler gebyrerne og omkostningerne vedrørende forhandlingens første dag. Alle andre gebyrer og omkostninger vil blive fordelt i overensstemmelse med voldgiftsreglerne. Vi forudbetaler eller tilbagebetaler dog gebyret for at anlægge sag og andre gebyrer, hvis voldgiftsmanden konstaterer, at du ikke har råd til at betale dem, eller hvis du beder os om det, og vi fastslår, at der er rimelig grund til at gøre det. Hver part vil stå for udgifterne til deres respektive advokater, eksperter og vidner og andre udgifter, uanset hvem der vinder, men en part kan få nogen af eller alle udgifterne godtgjort hos den anden part, hvis voldgiftsmanden træffer bestemmelse herom ifølge gældende lov.

 

Small Claims Court-mulighed.  Hvis du er en privat forbruger, kan du vælge at sagsøge os i small claims court (fogedretten) i dit bopælsland eller i Santa Clara County, California, hvis du opfylder rettens krav.

 

Ret til at søge midlertidige tiltag bevaret af McAfee. Intet i denne voldgiftsaftale vil blive opfattet som en begrænsning af vores ret til at benytte os af selvhjælpstiltag eller til at indordne os under den juridiske proces eller at opnå midlertidig afhjælpning som retsligt pålæg, arrest eller udlæg ved en retsinstans, der har gyldig jurisdiktion, dog således at vi kan vælge at lade tvister vedrørende sådanne midlertidige tiltag underkaste en voldgift.

 

Modstridende regler. I tilfælde af en konflikt mellem voldgiftsreglerne og denne voldgiftsaftale vil voldgiftsaftalen være gældende. Hvis nogen del af denne voldgiftsaftale anses for ugyldig eller uden retsvirkning, vil de øvrige bestemmelser i voldgiftsaftalen ikke blive ugyldige af den grund, dog således at (a) hvis forbuddet mod gruppevoldgift anses for ugyldigt, vil hele voldgiftsaftalen blive ugyldig, og (b) hvis forbuddet mod voldgift for repræsentative krav, rejst af en privat sagsøger, der anlægger sag af almen interesse, anses for ugyldigt, vil voldgiftsaftalen kun blive ugyldig for sådanne krav. Voldgiftsaftalen vil fortsat være gældende efter Aftalens ophør eller ophævelse. I tilfælde af en konflikt mellem denne voldgiftsaftale og nogen anden gældende bestemmelse om voldgift vil denne voldgiftsaftale være gældende.

 

FRAFALD AF JURYBEHANDLING. HVIS ET KRAV AF EN HVILKEN SOM HELST ÅRSAG BEHANDLES FOR EN DOMSTOL FREM FOR VED VOLDGIFT, ER DU OG VI ENIGE OM, AT SAGEN IKKE SKAL UNDERGIVES JURYBEHANDLING. DU OG VI GIVER UDEN FORBEHOLD AFKALD PÅ ALLE RETTIGHEDER TIL NÆVNINGEBEHANDLING I ENHVER TVIST, SOM PÅ NOGEN MÅDE HAR RELATION TIL ELLER ER OPSTÅET I FORBINDELSE MED AFTALEN ELLER SOFTWARE ELLER TJENESTER.   I TILFÆLDE AF SØGSMÅL KAN DETTE AFSNIT INDGIVES SOM SKRIFTLIGT SAMTYKKE TIL EN RETSSAG FOR DOMSTOLEN. Dette stykke ugyldiggør på ingen som helst måde Aftalen om at afgøre tvister ved voldgift.

 

For kunder i EU – Online Dispute Resolution-tjeneste ("ODR") & Alternative Dispute Resolution ("ADR"). Det kræves af os ved lov, at vi på vores websted offentliggør et link til EU's ODR-platform: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint. Vi er ikke forpligtede til at bruge ADR, hvis du indgiver en klage til os. Hvis du indgiver en klage til os, som vi ikke kan løse via vores interne procedurer til håndtering af klager, vil vi kontakte dig via brevpost eller e-mail og meddele, om vi er villige til at sende sagen videre til ADR. Du kan kontakte os via vores websted.

 

GENERELLE JURIDISKE VILKÅR

 

Lov, der dækker denne Aftale. Bortset fra som beskrevet i afsnittet Lokal lovgivning nedenfor skal denne Aftale, brugen af Softwaren og Tjenesterne, forholdet mellem parterne og alle tvister, der opstår som følge af, i forbindelse med eller som vedrører denne Aftale, herunder tvister mellem dig og os, afgøres og afvikles i overensstemmelse med lovgivningen i staten New York, uden at tage hensyn til dennes principper for modstridende lovgivning, bortset fra, at FAA regulerer alle bestemmelser vedrørende voldgift. Hvis lovgivningen i staten New York af en hvilken som helst årsag viser sig ikke at finde anvendelse, skal Aftalen, brugen af Softwaren, Tjenesterne, forholdet mellem parterne og alle tvister, der opstår som følge af, i forbindelse med, eller som vedrører Aftalen, herunder alle tvister mellem dig og os – med undtagelse af det, der er fastlagt i afsnittet Lokal lovgivning nedenfor – være omfattet af og skal fortolkes i henhold til lovgivningen i staten Delaware, med undtagelse af lovvalgsreglerne, bortset fra, at FAA-reglerne regulerer alle bestemmelser vedrørende voldgift. FN-konventionen om aftaler om internationale køb (CISG) og Uniform Computer Information Transactions Act gælder ikke for denne Software eller Tjenesterne.

 

Dataangreb. Du anerkender, at nogle brud på sikkerheden omfatter angreb på data. Der findes for eksempel virus og anden malware, der: (i) sletter eller ødelægger dine data (nogle gange enkelte filer, men nogle gange sågar hele diske ved at beskadige master-bootblokken eller et andet centralt element); (ii) modificerer dine filer (såsom parasitagtig malware der hæfter sig selv fat i en fil og modificerer filen for at tillade eksekvering eller kopiering af sig selv); og (iii) krypterer filer på dit drev (f.eks. ransomware der bruger asymmetrisk kryptering). Den bedste måde, du kan beskytte dig selv på over for den slags angreb, er hyppig sikkerhedskopiering af dine data til en anden enhed eller et andet sted. På den måde har du en anden kopi af de data, som den skadelige software har slettet, modificeret eller ødelagt. Vi vil inden for rimelighedens grænser rent kommercielt gøre os bestræbelser på at fjerne den pågældende malware eller virus, men det er udelukkende dit ansvar at sikkerhedskopiere data og filer på din enhed, så de kan gendannes i tilfælde af et angreb på dine data. Uden en sådan sikkerhedskopi kan det muligvis ikke lade sig gøre at gendanne de slettede, ødelagte eller modificerede data. Vi påtager os intet ansvar for tab eller gendannelse af data eller filer eller mistet adgang til systemer eller netværk som følge af dataangreb.

 

Begrænset garanti. I 30 dage efter købsdatoen ("Garantiperioden"), men kun i forhold til betalte versioner af Softwaren, garanterer vi, at den Software, der er omfattet af licens i medfør af denne Aftale (inklusive de opdateringer, som stilles til rådighed i løbet af Garantiperioden, men ikke for opdateringer, der stilles til rådighed uden for Garantiperioden), overvejende vil præstere i overensstemmelse med den dokumentation, som vi leverede i forbindelse med den pågældende Software ved købstidspunktet, og at ethvert fysisk medie (f.eks. en CD-ROM, men ikke udstyr fremstillet af andre virksomheder), som Softwaren opbevares og leveres til dig på, vil være fri for mangler i materiale og udførelse. Vi garanterer ikke, at en bestemt mobilenhed eller computer vil være kompatibel eller fungere med Softwaren eller Tjenesten. Vi garanterer eller accepterer heller ikke noget ansvar for driften af dit personlige udstyr, som anvendes til at opnå adgang til Softwaren eller Tjenesten. Dit eneste retsmiddel og vores leverandørers eneste ansvar i tilfælde af tilsidesættelse af denne begrænsede garanti er, at vi efter vores valg vil refundere det beløb, du har betalt for licensen, udskifte det defekte medie, der indeholder Softwaren, levere Tjenesten igen, eller sørge for en alternativ løsning, som kræves af den lokale forbrugerlovgivning i din jurisdiktion. Disse retsmidler er måske ikke tilgængelige i nogle lande i det omfang, at vi er undergivet restriktioner under gældende eksportkontrollove- og regler. Hvis det håndgribelige medie er defekt, skal du returnere det for egen regning til købsstedet og fremvise din kvittering. Erstatningsmedierne er dækket af garantien i den resterende del af den oprindelige Garantiperiode.

 

ANSVARSFRASKRIVELSE. OVENSTÅENDE GARANTIER ER DINE ENESTE GARANTIER. DE ERSTATTER ALLE ANDRE GARANTIER, TILKENDEGIVELSER, VILKÅR ELLER BETINGELSER, UDTRYKTE ELLER UNDERFORSTÅEDE, HERUNDER GARANTIER ELLER BETINGELSER FOR SALGBARHED, YDEEVNE, TILFREDSSTILLENDE KVALITET, EGNETHED TIL ET BESTEMT FORMÅL, ADKOMSTER OG IKKE-KRÆNKELSE. MED UNDTAGELSE AF DEN BEGRÆNSEDE GARANTI I DETTE AFSNIT LEVERES SOFTWAREN OG TJENESTERNE "SOM DE ER". DU HAR ANSVARET FOR AT VÆLGE DEN SOFTWARE OG DE TJENESTER, DER OPNÅR DINE ØNSKEDE RESULTATER, FOR INSTALLATION OG BRUG AF SOFTWAREN ELLER TJENESTEN OG FOR, AT RESULTATERNE OPNÅS. VI GIVER INGEN GARANTI FOR SOFTWARENS ELLER TJENESTENS BRUG OG YDELSE. VI GIVER INGEN GARANTI FOR, AT SOFTWARENS ELLER TJENESTENS DRIFT VIL VÆRE FEJLFRI, UAFBRUDT ELLER UDEN FEJL ELLER MANGLER, ELLER AT SOFTWAREN ELLER TJENESTERNE BESKYTTER MOD ALLE MULIGE SIKKERHEDSTRUSLER (HERUNDER TREDJEPARTS BEVIDSTE UKORREKTE ADFÆRD), AT DER IKKE VIL VÆRE FUNKTIONSFEJL ELLER ANDRE FEJL I SOFTWAREN ELLER TJENESTERNE, DER SKYLDES VIRUS, INFEKTIONER, ORM ELLER LIGNENDE SKADELIG KODE, DER IKKE ER INDFØRT ELLER UDVIKLET AF OS, ELLER AT SOFTWAREN ELLER TJENESTERNE OPFYLDER DINE KRAV. VI ER IKKE ANSVARLIGE FOR NEDETID ELLER AFBRYDELSE AF TJENESTEN, FOR MISTEDE ELLER STJÅLNE DATA ELLER SYSTEMER ELLER FOR ANDRE SKADER, DER KAN OPSTÅ PÅ GRUND AF ELLER I FORBINDELSE MED HANDLINGER ELLER INDTRÆNGEN.

 

Højrisikoaktiviteter. Softwaren og Tjenesterne er ikke fejltolerante og er ikke designet eller beregnet til højrisikoaktiviteter, såsom brug i risikable omgivelser, hvor fejlsikret ydelse er påkrævet, herunder til aktiviteter på atomkraftværker, kommunikationssystemer til luftfart, våbensystemer, respiratorer eller anden anvendelse, hvor svigt i Softwaren eller Tjenesterne kan medføre dødsfald, personskade, alvorlig skade på ejendom eller fysiske skader. Vi fraskriver os udtrykkeligt enhver udtrykkelig eller underforstået garanti for egnethed til højrisikoaktiviteter.

 

Begrænsning af erstatningsansvar. VI ELLER VORES LEVERANDØRER, LICENSGIVERE ELLER ANDRE EKSTERNE TJENESTEUDBYDERE ER UNDER INGEN OMSTÆNDIGHEDER ERSTATNINGSPLIGTIGE FOR: (I) INDIREKTE, SÆRLIGE, HÆNDELIGE ELLER FØLGESKADER, (II) TYVERI AF PERSONLIGT IDENTIFICERBARE OPLYSNINGER ELLER OMKOSTNINGER VED ANSKAFFELSE AF SOFTWARE ELLER TJENESTER SOM ERSTATNING OG (III) ERSTATNING FOR TAB AF FORTJENESTE, TAB AF GOODWILL, TAB AF PERSONALELØNNINGER, ARBEJDSSTANDSNING, COMPUTERFEJL ELLER FEJLFUNKTION, TAB AF DATA ELLER FORSØMMELSE AF ENHVER SLAGS ELLER ANDEN INDIREKTE SKADE ELLER TAB. VORES, VORES ASSOCIEREDE SELSKABERS, LEVERANDØRERS, LICENSGIVERES ELLER ANDRE EKSTERNE TJENESTEUDBYDERES SAMLEDE ANSVAR OVER FOR DIG FOR DIREKTE SKADER VIL I KRAFT AF DENNE AFTALE UNDER INGEN OMSTÆNDIGHEDER OVERSKRIDE DEN PRIS, DU BETALTE FOR DEN RELEVANTE SOFTWARE, ELLER USD 100 (ELLER DET TILSVARENDE BELØB I LOKAL VALUTA), HVIS DU BRUGTE GRATIS SOFTWARE. Du accepterer begrænsningerne for erstatningsansvar i dette afsnit og anerkender, at uden din accept af dette vilkår ville prisen for Softwaren være højere. Intet i denne Aftale begrænser rettigheder, du måtte have i kraft af eksisterende vedtægter til forbrugerbeskyttelse eller andre gældende love, der ikke kan frafalde ved indgåelse af kontrakt i din jurisdiktion.

 

Eksportrestriktioner. Softwaren er underlagt eksportrestriktioner i henhold til de amerikanske eksportadministrationsregler (Export Administration Regulations – "EAR") og implementerende regler. Du accepterer, at du hverken direkte eller indirekte må eksportere, transmittere, give adgang til eller anvende Softwaren eller Tjenesterne og den tilhørende dokumentation, inklusive tekniske data, i lande, hvortil eksport, transmission eller adgang er underlagt restriktioner via forordninger, love eller anden lovgivning, uden den fornødne godkendelse fra Bureau of Industry and Security i det amerikanske handelsministerium eller en anden statslig enhed, som kan have jurisdiktion over eksport eller transmission. Eksport til en bestemt enkeltperson, en bestemt enhed eller et bestemt land kan være forbudt i henhold til loven. Hvis det kommer McAfee for øre, at en bruger er eller bliver identificeret som værende underlagt sanktioner eller forbud i henhold til gældende lovgivning, vil McAfee ikke være forpligtet til at opfylde nogen af sine forpligtelser ifølge nærværende Aftale, hvis en sådan opfyldelse ville medføre en overtrædelse af de pågældende sanktioner eller forbud. Yderligere oplysninger om begrænsede parter kan findes på følgende websider: Consolidated Screening List og OFAC Sanctions Programs. Yderligere oplysninger angående eksport og import af McAfee-produkter kan findes på McAfees webside "Export Compliance" https://www.mcafee.com/enterprise/en-us/about/export-compliance.html, som opdateres fra tid til anden.

 

Tredjepartsprogrammer. Nogle tredjepartsmaterialer, der leveres med Softwaren eller Tjenesterne, kan være underlagt andre vilkår og betingelser, der typisk findes i en "Read Me"- eller en "About"-fil, der følger med Softwaren eller Tjenesterne. Disse tredjepartsmaterialer kan inkludere kildekode til software, som er licenseret af tredjeparter under en eller flere licenser for open source- eller gratissoftware, inklusive GNU General Public License, der anses for "Open source-software". Open Source-software er givet i licens under betingelser, der afviger fra denne Aftale, og disse betingelser kan i nogle tilfælde stride mod vilkårene i Aftalen og vil finde anvendelse i stedet for vilkårene i Aftalen. Hvis det ifølge en licens til Open source-software kræves, at vi distribuerer eventuel kildekode, der er relateret til Softwaren eller Tjenesterne eller eventuelle ændringer af Softwaren eller Tjenesterne, vil vi stille kildekoden til rådighed efter anmodning.

 

Ingen frafald. Vi frafalder ingen bestemmelse i denne Aftale, medmindre vi har frafaldet den i form af en underskrevet skrivelse.

 

Vilkårenes uafhængighed. Hvis nogen del af denne Aftale af en eller anden årsag bedømmes som ude af stand til at blive håndhævet, så vil den del af Aftalen betragtes som ophævet, og resten af Aftalen kan dermed fuldt ud håndhæves, DOG SÅFREMT VOLDGIFTSAFTALEN IKKE VIL FINDE ANVENDELSE PÅ KRAV, HVOR BEGRÆNSNINGERNE I KOLLEKTIVT SØGSMÅL ELLER SAMLET VOLDGIFT IKKE ER TILLADT AF DEN GÆLDENDE LOVGIVNING.

 

Hele Aftalen. Denne Aftale udgør den samlede aftale mellem dig og os og regulerer din brug af Softwaren og de Tjenester, der er erhvervet i henhold til aftalen. Denne Aftale tilsidesætter alle tidligere aftaler mellem dig og os angående Softwaren og alle Tjenesterne fuldstændigt samt andre meddelelser, tilkendegivelser eller annoncering i forbindelse med Softwaren eller Tjenesterne.

 

Enheder, som udsteder licens. Softwaren og Tjenesterne er givet i licens til dig af en af disse juridiske enheder:

 

McAfee, LLC, a Delaware limited liability company, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Software is downloaded in the United States, Mexico, Central America, South America, or the Caribbean;

 

McAfee Consumer Affairs North, LLC, en Delaware-virksomhed med begrænset ansvar, med kontorer på 2821 Mission College Blvd., Santa Clara, Californien 95054, USA, hvis Softwaren downloades i Canada

 

McAfee Ireland Limited, med kontorer på Building 2000 City Gate, Mahon, Cork, Irland, hvis Softwaren downloades i Europa, Mellemøsten, Afrika, Stillehavsområdet eller Australien

 

McAfee Co., Ltd. med kontorer på Shibuya Mark City West Building 12-1, Dogenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, hvis Softwaren downloades i Japan.

 

Lokal lovgivning. Underafsnittene nedenfor indeholder oplysninger om lokale love i visse jurisdiktioner, som finder anvendelse i forhold til denne Aftale, og hvor der kan nydes forrang for visse bestemmelser, som fremgår af denne.

 

Australien. For forbrugere i Australien:

 

Fordelene for dig under de begrænsede garantier er i tillæg til andre rettigheder og beføjelser, som du kan have ret til i henhold til loven, i forhold til de varer og tjenester, som garantien gælder for. Vores varer leveres med garantier, som ikke kan fraviges i henhold til bilag 2 i Competition and Consumer Act 2010 (Cth) ("Australsk forbrugerlovgivning"). Du har ret til erstatning eller refusion ved større svigt og kompensation for eventuelle andre tab eller beskadigelse, som rimeligvis kunne forudsiges.Du har også ret til at få varerne repareret eller erstattet, hvis varerne ikke er af acceptabel kvalitet, og svigtet ikke anses for at være et større svigt. Denne garanti gives af McAfee Ireland Limited, med kontorer Building 2000 City Gate, Mahon, Cork, Irland, men du kan ringe på 1800 998 887, hvis du har spørgsmål om vores garanti til kunder i Australien. Ethvert krav fremsat ifølge denne garanti skal for din regning sendes til følgende adresse:

 

Legal Department
McAfee Security Australia Pty Ltd
Level 16
40 Mount Street
North Sydney, NSW, 2060
Australien

 

Kunder i Australien skal, hvis et håndgribeligt medie, som Softwaren blev leveret på, er defekt, returnere det defekte medie til os for egen regning sammen med en kopi af kvitteringen inden for 14 dage efter, at defekten er blevet opdaget. Vi kvitterer for modtagelsen inden for 14 dage efter, at mediet er modtaget.

 

ANSVARSFRASKRIVELSERNE I DETTE AFSNIT GÆLDER IKKE FOR DIG, I DET OMFANG AUSTRALSK LOVGIVNING IKKE TILLADER UDELADELSE ELLER BEGRÆNSNING AF EVENTUELLE GÆLDENDE LOVBESTEMTE GARANTIER, UDTRYKKELIGE ELLER UNDERFORSTÅEDE GARANTIER, BETINGELSER, TILKENDEGIVELSER ELLER VILKÅR. I DETTE TILFÆLDE ER DE UDTRYKKELIGE ELLER UNDERFORSTÅEDE GARANTIER BEGRÆNSET TIL DET OMFANG, SOM GÆLDENDE LOV TILLADER.

DE ANSVARSBEGRÆNSNINGER, DER ER ANFØRT I DETTE AFSNIT, GÆLDER IKKE FOR FORBRUGERE I AUSTRALIEN.

 

INTET I DENNE AFTALE BEGRÆNSER RETTIGHEDER, DU MÅTTE HAVE I KRAFT AF EKSISTERENDE VEDTÆGTER TIL FORBRUGERBESKYTTELSE ELLER ANDRE GÆLDENDE LOVE, HERUNDER AUSTRALSK FORBRUGERLOVGIVNING, DER IKKE KAN FRAFALDES VED INDGÅELSE AF KONTRAKT I DIN JURISDIKTION.

 

Canada. Hvis du har erhvervet Softwaren eller Tjenesterne i Canada, vil denne Aftale, brugen af Softwaren og Tjenesterne, forholdet mellem parterne og alle tvister, der opstår som følge af, i forbindelse med, eller som vedrører denne Aftale, herunder alle tvister mellem dig og os, medmindre det udtrykkeligt er forbudt ifølge lokal lovgivning, være underlagt og skal fortolkes i henhold til gældende lovgivning i provinsen Ontario i Canada.

 

Frankrig.  Conformément aux dispositions de l’article L. 215-4 du code de la consommation, les clauses suivantes sont reproduites:

 

« Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.

 

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction.

 

Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat.

 

Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur.

 

Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal. »

 

EU, Island, Norge eller Schweiz. Hvis du har erhvervet Softwaren eller Tjenesterne i EU, Island, Norge eller Schweiz, gælder national lovgivning i det land, hvor du downloadede Softwaren.

 

Japan. Hvis du har erhvervet Softwaren eller Tjenesterne i Japan, vil denne Aftale, brugen af Softwaren og Tjenesterne, forholdet mellem parterne og enhver tvist, der opstår som følge af, i forbindelse med, eller som vedrører Aftalen, herunder alle tvister mellem dig og os, være underlagt og skal fortolkes i henhold til japansk lovgivning uden hensyn til dennes regler om valg af lovgivning.

 

Nederlandene. For kunder i Nederlandene vil fornyelsen af det oprindelige abonnement ske indtil videre, og du vil blive faktureret i henhold til abonnementsbetingelserne. Du kan opsige det fornyede abonnement når som helst efter fornyelsen ved at kontakte Kundeservice og give mindst 30 dages varsel for opsigelsen, så tilbagebetaler vi et beløb, som er fordelt pro rata, i overensstemmelse med den lokale lovgivning. Hvis du ikke ønsker, at dit abonnement fornys automatisk, skal du deaktivere automatisk fornyelse i indstillingerne for din konto, 30 dage inden det oprindelige abonnement udløber.

 

 

MCAFEES KONTAKTOPLYSNINGER

 

Kundeservice og teknisk support: http://service.mcafee.com

 

Tvister:

 

Attn: McAfee Legal Department

 

5000 Headquarters Drive,

 

Plano, Texas 75024, USA

 

MFECONSUMER.EULA.2019.04.04.GENERAL

Tjenestens produktvilkår
Identity Theft Protection Services
McAfee Identity Theft Protection Services - Overview

1.  Summary
2.  Identity Theft Protection Terms
3.  Additional Terms for Free McAfee Identity Theft Protection Essentials
4.  Summary of Identity Fraud Reimbursement Coverage

Summary

 

What is McAfee Identity Theft Protection?

With identity theft incidents hitting record-highs, now is the time to get the protection you need from a name you trust.  McAfee Identity Theft Protection (IDTP) helps you keep tabs on a wide range of personal information with always-on monitoring and recovery tools so you can keep your identity close and personal.

 

Find the plan that’s right for you. 

IDTP is designed to accommodate every lifestyle, so you don’t have to pay for more than you need.  Choose from Essentials (not available in all markets), Standard, Plus and Premium.   Go here to learn more about what’s included in each package.  


Identity Theft Protection Terms

 

1.     Your subscription to McAfee Identity Theft Protection is subject to our License Agreement and Privacy Notice.   

 

2.     Identity Fraud Reimbursement Coverage is subject to the terms summarized below.   Certain offers have lower limitations for both the total reimbursement and the stolen funds reimbursement.  Review your transaction documents to verify your coverage caps.

 

3.     By enrolling and using the credit, financial, cyber and other monitoring features you certify that you shall only use the features to monitor accounts and information associated with your personal information.

 

4.     Disclaimer:  While McAfee Identity Theft Protection provides you tools and resources to protect yourself from and recover from identity theft, no identity can be completely secure.  McAfee is not responsible for any loss or damages incurred as a result of identity theft.  See the EULA for additional disclaimers of warranty and limitation of liability.

 


Additional Terms for Free McAfee Identity Theft Protection Essentials

 

1. Free IDTP Essentials is only valid for qualifying products and specified languages and countries, as set out in our System Requirements.

 

2. You must either have a qualifying free trial or a paid subscription with a participating partner, and you must be enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. 

 

3. The free subscription will be granted to the registered McAfee account holder. 

 

4. You may be required to enroll to activate all or some of the features.  If eligible, you will receive enrollment instructions. 

 

5. This offer is not available for Small Business or Enterprise products and services.

 

6. Eligibility ends when either your free trial or your paid subscription ends. If you opt-out of auto-renewal you will not be entitled to Free IDTP.

 

7. Your subscription is subject to our EULA and Privacy Notice.   

 

8. Identity Fraud Reimbursement Coverage is subject to the terms below and is limited to $100,000 total coverage which includes a $10,000 limit for reimbursement of stolen funds.  

 

9. You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.

 

 


Identity Fraud Reimbursement Coverage
 
 

FINANCIAL REIMBURSEMENT COVERAGE:

We will reimburse the subscriber for financial losses, expenses, and legal costs incurred by the subscriber.  Certain offers have lower limitations for both the total reimbursement and the stolen funds reimbursement.  Review your transaction documents to verify your coverage caps.  Reimbursement is provided as a result of the following:

 

Fraud or Embezzlement

Loss arising out of fraud or embezzlement perpetrated against the subscriber, during the term of the program.

 

Theft

Loss resulting directly from theft of property related to the subscriber's information, checkbook, savings record, ATM access, etc. by a person from whom the subscriber purchased goods or services.

 

Forgery

Loss resulting directly from forgery or alteration of checks, drafts, promissory notes, or similar written promises drawn upon the subscriber’s account.

 

Data Breach

Loss resulting directly from the misuse of subscriber's information as a result of a data compromise of information from a financial institution, a credit reporting agency, a credit grantor or a securities firm wherein monies are stolen from the subscriber’s account.

 

Stolen Identity Event

Loss resulting from a stolen identity event occurring on or arising out of the use of the Internet. The occurrence must be during the term of the program.

 

Unauthorized Electronic Fund Transfer aka "Stolen Funds"

Stolen funds loss incurred by the subscriber as the direct result of an unauthorized electronic fund transfer. Varying limitations apply depending on your subscription. Review your transaction documents to verify your coverage.

 

Covered Expenses (as a result of the identity fraud)

1. Costs incurred by the subscriber for re-filing applications for loans, grants, or other credit that are rejected solely because the lender received incorrect information.

 

2. Costs for notarizing affidavits, incurring long distance telephone calls, travel and postage reasonably incurred as a result of the subscriber's efforts to report an identity fraud and/or amend records.

 

3. Costs for contesting the accuracy or completeness of any information contained in a credit report.

 

4. Payment for reasonable expenses incurred that were a result of recovery from an identity fraud such as; credit freeze, credit thaw costs, transcript costs, appeal bond, court filing fees and expert witness fees.

 

5. Lost base wages that would have been earned, for time reasonably and necessarily taken off work solely as a result of efforts to amend or rectify records as to the subscriber's identity. Actual lost wages includes remuneration for vacation days, discretionary days, floating holidays, and paid personal days but not for sick days or any cost arising from time taken from self-employment.

 

6. Child or elderly care costs that would have otherwise not been incurred, resulting from time reasonably and necessarily taken away from providing such care as a result of efforts to amend or rectify records as to the subscriber's identity.

 

Covered Legal Costs

Costs for reasonable fees for an attorney with either prior approval by us or costs up to $125.00 per hour for an attorney selected by the Subscriber and related court fees, incurred by the Subscriber for:

 

a. Defense of any legal action brought against the subscriber by a merchant, creditor or collection agency or entity acting on their behalf for non-payment of goods or services or default on a loan.

 

b. Defense of or the removal of any criminal or civil judgments wrongly entered against the subscriber.

 

c. Challenging the accuracy or completeness of any information in a consumer credit report.

 

FINANCIAL REIMBURSEMENT DOES NOT COVER:

A. loss due to any fraudulent, dishonest or criminal act by the subscriber or any person acting in concert with the subscriber, or immediate family subscriber, whether acting alone or in collusion with others.

 

B. loss resulting directly or indirectly from errors or omissions occurring in the input of data to any computer system and/or processing of any data within a computer system.

 

C. loss resulting directly or indirectly from the voluntary surrendering by the subscriber of any access device, in whole or in part, to any person or entity.

 

D. loss resulting from any unintentional clerical error in the transfer from or debit of any account of the subscriber which is initiated by a financial institution, or any employee(s) thereof.

 

E. loss in connection with any pre-authorized transfer from any account to or for the benefit of a financial institution, or to any other account of the subscriber.

 

F. loss arising out of business pursuits of the subscriber.

 

G. loss of valuable papers, valuable documents, jewelry, silverware and other personal property including the philatelic value of stamps and the numismatic value of coins not in circulation.

 

H. property damage, bodily injury or personal injury.

 

I. losses incurred from financial performance of any investment of financial product.

 

CLAIM PROCEDURES:

Upon knowledge or discovery of loss that may give rise to a claim under the terms of the program agreement, the subscriber is responsible for the following:

 

A. Give notice as soon as practicable to: (a) the appropriate authority and affected institutions, if applicable; and (b) us or any of our authorized agents. If the loss involves a violation of law, the subscriber shall also notify the police. The subscriber must submit a copy of the police report when filing a claim.

 

B. File detailed proof of loss, duly sworn to, with us within 60 days after the discovery of loss.

 

C. Upon our request, submit to examination by us, and subscribe the same, under oath if required.

 

D. Upon our request, cooperate to help us enforce legal rights against anyone who may be liable to the subscriber to include giving evidence and attending depositions, hearings and/or trials; producing for our examination all pertinent records; and cooperating with us in all matters pertaining to loss or claims; all at such reasonable times and places as we shall designate.

 

E. The subscriber shall not voluntarily assume or admit any liability, nor, except at said subscriber's own cost, voluntarily make any payment or incur any expense without our prior written consent, (such consent not to be unreasonably withheld).

 

F. The subscriber shall keep books, receipts, bills, and other records in such manner that we can accurately determine the amount of any loss. At any time subsequent to the reporting of the loss to us, we may examine and audit the subscriber's books and records as they relate to a loss under the policy on record with the insurance company.

 

NOTE: The above summation of our Identity Theft Reimbursement Coverage is designed to provide general information only. While every effort has been made to ensure that the information provided is accurate, this information is provided without any representation or warranty of any kind about its accuracy. All descriptions of coverage are subject to the terms, conditions and exclusions of the individual policy on file with the insurance company. This policy is available upon request.

 

Secure Home Platform
McAfee Secure Home Platform

Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”).  In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).

 

By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you.  If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.

 

McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.

 

1.        SHARING OF DATA

 

You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.

 

2.        PRIVACY

 

Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you.  You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party. 

 

3.        ADDITIONAL PROVISIONS REGARDING THE APP

 

Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network.  You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.

 

4.        UNLAWFUL AND PROHIBITED USE

 

As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.

 

Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.

 

5.        SECURITY WARNING

 

Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.

 

6.        AVAILABILITY OF THE PLATFORM; AUTOMATIC UPDATES

 

Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.

 

Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.

 

7.        PROPRIETARY RIGHTS

 

McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.

 

Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources. 

 

8.        LIMITED LICENSE

 

We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you.  Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement.  Upon any termination of this license, you must immediately cease all use of the Platform and App. 

 

9.        LIMITED WARRANTY; DISCLAIMERS

 

Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.

 

Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.

 

The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.

 

In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.

 

You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.

 

Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at McAfee.com. If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.

 

10.     LIMITATION OF LIABILITY

 

Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss.  In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars).  Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.

 

11.     INDEMNIFICATION

 

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.

 

12.     BINDING ARBITRATION AND CLASS ACTION WAIVER

 

Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv)  Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis.  You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court.  By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.

 

Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration.  Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, you or we may commence arbitration.

 

Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA.  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see adr.org or call 1-800-778-7879. 

 

All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.  You and we further agree that a judgment may be entered upon the award by any court having jurisdiction.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.

 

Costs. The party initiating the arbitration shall pay the initial filing fee.  If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee.  We will pay the fees and costs for the first day of any hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.

 

Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

 

Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.  If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of these Terms.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.

 

Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial.  You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services).  In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.

 

13.     GOVERNING LAW

 

Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.

 

14.     TERMINATION

 

These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.

 

15.     SEVERABILITY

 

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

 

16.     ENTIRE AGREEMENT

 

These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.

 

17.     LICENSING ENTITIES

 

The Platform is licensed to you by one of these legal entities:

 

(a)      McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;

 

(b)      McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or

 

(c)      McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.

 

18.     LOCAL LAW

 

The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.

 

Australia – For consumers in Australia:

 

The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:

 

Legal Department
McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060

 

For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.

 

The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.

 

The limitations on liability set forth in Section 10 do not apply to consumers in Australia.

 

Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.

 

Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.

 

European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.

 

Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.

 

19.     ADDITIONAL TERMS FOR THE APP

 

NOTICE REGARDING APPLE

 

Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:

 

You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.

 

Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.

 

Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

 

Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.

 

Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.

 

Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.

 

Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

 

Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to: http://service.mcafee.com

 

Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.

 

20.     CONTACT US

 

Virus Removal & TechMaster Services
Virus Removal & Techmaster Services

Terms of Service – Virus Removal & TechMaster Services

 

Thank you for using Intel Security Virus Removal Service or TechMaster services (“Service or Services”), provided by McAfee, a wholly owned subsidiary of Intel Corporation, or one of our affiliates (“we” or “us”). This is a legal agreement between us—installing or accessing our software or using our Services means you are agreeing to these terms, so please read them carefully.

 

These Terms of Service (“Agreement”) cover your rights to use the Services, restrictions on that use, our right to automatically renew and charge you for any subscription services (“Subscription Services”), and your agreement to arbitrate any dispute that may arise between us.  We have included links to our Privacy Notice as well as system requirements and other limitations specific to your purchase that are available on our website by visiting the product description page or data sheet that corresponds to your purchase, all of which are incorporated by reference and together create this legal Agreement that applies to you. 

 

If you are accepting these terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person, company or legal entity to these terms.

 

If you are under the age of 18, you are not permitted to use the Service or provide your personal information to us without the consent of your parent or guardian who must first accept this Agreement and obtain the Service on your behalf.

 

  1. Accepting this Agreement and Modifications – By using our Services or clicking an acceptance button and/or installing any software, you agree unconditionally to be bound by this Agreement and acknowledge that it is enforceable as a written contract signed by you. If you do not unconditionally agree to all of these terms, do not use the Services or install, use or access our software. WE MAY MODIFY THIS AGREEMENT, INCLUDING THE CONFIDENTIAL ARBITRATION AND DISPUTE RESOLUTION PROVISION BELOW, FROM TIME TO TIME AT OUR SOLE DISCRETION FOR ANY REASON. For example, we may need to reflect changes in the law or updates in how the Services are provided. It is very important that you keep your account information current, including your email address and other contact information. If we make material changes to this Agreement, we will communicate the changes to you via the contact information you provided (or through other means) and give you an opportunity to review and accept or reject the updated Agreement as set out below.

     

    For paid subscriptions, you accept change(s) to this Agreement by renewing the subscription, and the change(s) will be effective upon the next renewal of your subscription. If you do not agree to the Agreement as amended, then you reject the Agreement by turning off auto renewal and ceasing all use of the Service. If you violate this Agreement, we may terminate your access to and use of Services.

     

    For free Services, you accept change(s) to this Agreement by continuing to use the free Services after the notice described in this section. If you reject the updated Agreement, your right to use the free Services is terminated and you must cease all access to and use of the free Services. If you violate this Agreement, we may terminate your access to and use of the free Services.

     

  2. Services Description – Our Services cover a wide range of technical support issues on specified PCs, tablets and mobile devices (“Device” or “Devices”).  During the applicable term, you are entitled to contact our support specialists (“Service Agent”) through telephone, chat, or remote computer access to obtain the specific type of Service you purchased (“Service Ticket”).  The Service Agent will undertake reasonable efforts to complete the Service during your interactive session.  You will have seven days after the session concludes to contact us for additional assistance for the same issue before we consider the Service Ticket fulfilled and closed.    Additional limitations may apply depending on the specific terms of the offer as set forth in Section 6.

     

  3. Specific Services and Non-Transferability – You may have purchased one or more of any of the following Services as described below:

     

    SERVICES DESCRIPTION OF SERVICE
    Virus Removal Service Our Service Agent assesses your Windows PC to determine whether it has been infected by malware, and uses commercially reasonable efforts to diagnose and remove any malware found.
    Tune-Up for PC Our Service Agent assesses the operational health of your computer, and takes steps to improve its efficiency. This may entail adjustments to system settings and the disabling or removal of unnecessary applications and system clutter.
    Set-Up & Optimize Our Set-Up & Optimize services offer remote, over the phone guidance in setting up your computer, smartphone or tablet. Get experienced help setting-up your home network, connecting the right peripheral devices, improving your PCs performance, or installing common software.
    Advanced Troubleshooting Our Advanced Troubleshooting services offer remote, over the phone help for troubleshooting and resolving computer problems or optimizing your PC performance.
    Concierge Gold A subscription that includes all the Services described above.
    Concierge Platinum A subscription that includes all the Services described above, as well as a one-year license for McAfee Total Protection and McAfee TechMate.

    The Services are not transferable. You may not sell, lease, license, rent, loan, resell or otherwise transfer, with or without consideration, the Services, without our written approval in advance. You may not permit third parties to benefit from the use or functionality of the Services via a timesharing, service bureau or other arrangement on behalf of any other third party or with respect to any hardware or software not personally owned by you. This Agreement shall apply to any other Services whether or not listed in the chart above, if there is no other applicable terms of service.

     

  4. System Requirements and Your Obligations – All hardware, software and system requirements for utilizing our Services are listed on our website on the PDP. To receive the Services, a high speed internet connection is highly recommended and may be required. Some Devices may not be able to receive the Services even if initial testing shows that your network connection is qualified, or that your Device type and/or operating system is supported.

     

    You agree that you are a legal license holder of the software on your Device and your use of the Services and the Internet is solely at your own risk. To receive the Services, you must agree to: (1) follow the procedures and fulfill the requirements we provide for the Services; (2) work with the Service Agent performing the routines they specify; (3) have full access to your Device and hardware that are the basis of the problem, (4) backup your Device content before your session begins; (5) be responsible for any loss, alterations or corruption of your data, software, or files; (6) ensure your Device meets all requirements and specifications required for each software application installed; (7) provide the Service Agent with required passwords and key codes; (8) ensure you have all legal rights, including copyrights for all software and other files on your Device; (9) assume responsibility for problem resolution due to third party hardware and software compatibility issues; and (10) indemnify us and our subcontractors from and against any and all liabilities, damages, claims, or proceedings arising out of your failure for not complying with the above items.

     

  5. Remote Access and Third Party Applications – In order to provide the Services, we may ask you to download and install certain tech support enablement software (“Support Tools”) that allows remote access to your Device. You authorize us to remotely access and take control of your Device using the Support Tools during any interactive sessions. If you do not authorize remote access, do not download the Support Tools. We may use third party Support Tools with additional licensing terms that apply. We will undertake reasonable efforts to remove the Support Tools after each session; however, the Support Tools may leave behind system report(s) and/or activity log file(s). In addition, for subscription services, we will install TechMate software on your Device, which performs tune-ups and other system performance improvements during the term of your subscription. This software will be deactivated upon the expiration of the subscription.

     

  6. Service Limitations – Services may be subject to any of the following limitations; refer to the applicable PDP, your purchase confirmation email or offer details for limitations specific to your purchase:

     

    • Language and geographic limitations;
    • System limitations;
    • Specific terms of the offer.
  7. Limited Redemption Period and Refund Rights – Your right to use any of the Services, as well as your rights to obtain a refund for any service not used, vary depending on the type of Service(s) purchased as specified on your purchase confirmation email. Note: Some states and jurisdictions do not allow for the limitation of refund rights as described in this clause so this clause many not apply to you. Furthermore, this clause does not affect any other applicable refund rights.

     

  8. Single Incident Services: Payment and Refunds – Single Incident services (“Single Incident Services”) shall be provided on a per-incident basis. The term “per-incident” means that the service will address a single issue or problem for a customer.   You agree that we may charge to your credit card or other valid payment mechanism requested by you and approved by us all amounts due and owing to us for any Single Incident Service. Unless otherwise agreed by us in writing, all payments for the Single Incident Services must be made at the time of purchase prior to receiving the Services from us.  Refunds are only available for paid, standalone purchases of Single Incident Services as follows:

     

    • For PC Tune-UP Incident Services, you are eligible for a refund within thirty (30) days of purchase in the event any of the following apply:

       

      1. Purchased the wrong service offering
      2. Service was not used
      3. Issue could not be resolved
      4. Service was not available
      5. Duplicate purchase or other error in purchase
    • For Single Incident Services such as VRS, your eligibility for a refund is subject to applicable redemption limitations as set forth on the PDP.   All Single Incident Services have a customer satisfaction 30-day money back guarantee.

       

    No refunds are offered for Services bundled with other software or included in a software suite.

     

  9. For Subscription Services: Automatic Renewal, Cancellation, and Refunds – For subscribers to Subscription Services: unless earlier terminated as set forth herein, this Agreement is effective for the subscription term you purchased and each subsequent term that you renew, unless terminated earlier or later as permitted below. If no term was specified, the default term is one year from the date you first acquired the subscription.

     

    IF YOU AGREE TO ALLOW US TO AUTOMATICALLY RENEW YOUR PAID SUBSCRIPTION, BEFORE YOUR TERM EXPIRES WE WILL SEND A NOTICE TO THE E-MAIL ADDRESS IDENTIFIED IN YOUR ACCOUNT PROFILE, INFORMING YOU OF THE UPCOMING RENEWAL. YOU WILL BE CHARGED THE UNDISCOUNTED SUBSCRIPTION PRICE AS LISTED ON OUR WEBSITE AT THE TIME OF RENEWAL, EXCLUDING ANY PROMOTIONAL OR DISCOUNT PRICING (“UNDISCOUNTED SUBSCRIPTION PRICE”). THIS PRICE MAY CHANGE DURING A SUBSCRIPTION TERM, AND MAY BE HIGHER THAN THE PRICE PAID FOR AN INITIAL SUBSCRIPTION OR MANUAL RENEWAL AND HIGHER THAN PROMOTIONAL OR DISCOUNTED PRICES THAT MAY BE AVAILABLE AS OF THE DATE OF AUTOMATIC RENEWAL. WE WILL SEND YOU VIA EMAIL A RECEIPT CONFIRMING THE RENEWAL DATE, PRICE, TERM AND ANY APPLICABLE TAXES. IF, AT THE TIME OF RENEWAL, THE SUBSCRIPTION SERVICES HAS BEEN RENAMED, UPGRADED OR REPLACED BY A NEW PRODUCT OFFERING WITH COMPARABLE FEATURES (“REPLACEMENT”), WE MAY, AT OUR DISCRETION, AUTOMATICALLY RENEW YOUR SUBSCRIPTION WITH THE REPLACEMENT FOR NO MORE THAN THE UNDISCOUNTED SUBSCRIPTION PRICE OF THE REPLACEMENT.

     

    UPON RENEWAL, THE NEW TERM WILL BE THE SAME LENGTH AS THE EXPIRED TERM UNLESS OTHERWISE SPECIFIED BY US AT THE TIME OF RENEWAL. FOR SUBSCRIPTIONS OF ONE YEAR OR MORE, THE RENEWAL AND YOUR PAYMENT WILL BE PROCESSED WITHIN 30 DAYS OF THE CURRENT TERM EXPIRATION DATE AND EACH ANNIVERSARY THEREAFTER. WE WILL INFORM YOU OF YOUR ACCOUNT STATUS AND ANY CHANGES TO THE TERMS AND CONDITIONS OF YOUR SUBSCRIPTION.

     

    TO CANCEL AUTO-RENEWAL AND AVOID FUTURE BILLING, YOU MUST, PRIOR TO THE EXPIRATION OF YOUR SUBSCRIPTION TERM, INFORM US OF YOUR INTENTION NOT TO RENEW YOUR SUBSCRIPTION TO THE SERVICE. IF YOUR SUBSCRIPTION IS AUTOMATICALLY RENEWED AND YOU REQUEST A REFUND OF THE SUBSCRIPTION PRICE, THE FOLLOWING TABLE DETAILS THE AMOUNT WHICH YOU MAY BE REFUNDED, AT OUR DISCRETION.

     

    Refunds on Subscription Services: Refunds on Subscription Services are permitted as follows subject to any additional limitations set out on the corresponding PDP:

     

    Product 0 incidents,
    0-3 Months
    0 incidents,
    4-6 Months
    0 incidents,
    6-9 Months
    0 incidents,
    >9 Months
    1 incident used 2 incident used More than 2
    Concierge Gold 100% 80% 70% 30% 65% 35% 0%
    Concierge Platinum 100% 75% 65% 25% 60% 20% 0%

     

    Payment Processing, Account Updates and Cancellation: You agree that we may charge the credit or debit card account or other payment device you provided for all amounts you owe under this agreement, including any renewals.  You agree to notify us promptly of any change in your card account or expiration date or other payment information. Changes to such information can be made at https://techmaster.mcafee.com or by calling us at 1-877-232-9911.  For credit and debit cards, you understand and agree that we also update such information through your card issuer and the relevant card network and we may use the updated card information to charge amounts you owe us.  Unless you cancel your subscription, this will serve as your consent for your card or payment device to be charged.  You may cancel your subscription to avoid being billed, if applicable by reaching out to the McAfee TechMaster team at 1-877-232-9911. If you are receiving our software as part of a bundled package with TechMaster Services, you may manage your software account with us at https://home.mcafee.com/Secure/Protected/Login.aspx. For Service packages including McAfee Online Backup, we will not continue to store your data for any duration beyond the renewal or termination date. It is your responsibility to ensure that you have stored your data elsewhere prior to cancelling or terminating the Service.  We have no obligation to provide you with a copy of your data and may remove and discard any data.

     

  10. Privacy – We care deeply about your privacy and security and your online safety is a significant part of our essential mission. In order to provide Services to you, we may collect and process personal and machine data, including sensitive information (e.g., biometrics, health related data, financial/billing information, and geo-location) in accordance with our Privacy Notice or applicable licensing agreement. We may transfer and process such data in the United States and other countries where we or our service providers have facilities.  You agree that any use of software in connection with us providing you Services, and any collection, processing, or sharing of information through the software is governed by our Privacy Notice in effect at the time of your use.

     

    We will periodically send you communications from the Intel family of companies related to our software or Services (including email, SMS/text, and in-product messaging) to keep you informed about important information related to your account, subscription, or Services you are entitled to receive.  With your permission (implied or express), we will also send you commercial messages such as special offers, promotions, contests/sweepstakes, and events from us and selected third parties. You can unsubscribe from these commercial messages at any time.

     

  11. Binding Arbitration and Class Action Waiver

     

    Agreement to Arbitrate Disputes: Any claim, dispute or controversy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Agreement, the Services, or any equipment, products, or software you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes claims relating to the enforceability or interpretation of any of these arbitration provisions.  However, we will not demand arbitration pursuant to this Agreement in connection with any individual claim that you properly file and pursue in a small-claims court of your state or municipality, so long as the claim is pending only in that court and the claim is on an individual (non-class, non-representative) basis.

     

    This agreement to arbitrate includes all controversies and claims of any kind, regardless of the type of claim or legal theory or remedy (damages, injunctive relief, or declaratory relief).  The disputes subject to this arbitration agreement include not only claims by you, but also made on your behalf or connected with you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy. Disputes subject to this arbitration agreement include not only claims that relate directly to us, but also to our parent, affiliates, successors, assignees, employees, and agents.  This agreement to arbitrate includes claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis.  YOU AND WE AGREE THAT NO CLASS ACTION, PRIVATE ATTORNEY GENERAL OR OTHER REPRESENTATIVE CLAIMS MAY BE PURSUED IN ARBITRATION, NOR MAY SUCH ACTION BE PURSUED IN COURT, IF EITHER YOU OR WE ELECT ARBITRATION, BY ACCEPTING THIS ARBITRATION AGREEMENT, YOU AGREE TO WAIVE THE RIGHT TO INITIATE OR PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR CONSOLIDATED ARBITRATION IN ANY MATTER ENCOMPASSED BY THIS ARBITRATION PROVISION.

     

    Notice of Dispute: If either party intends to seek arbitration, the party seeking arbitration must first notify the other party of the dispute in writing (“Notice of Dispute”) at least 30 days in advance of initiating arbitration.  Notice should be sent to McAfee, Inc., 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  The parties will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, either party may commence arbitration.

     

    Administration of Arbitration: If the dispute is not resolved by informal negotiation or in small claims court, any claim, dispute, or controversy will be conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ALL DISPUTES IN COURT BEFORE A JUDGE OR JURY.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten (10) years’ experience or a retired or former judge selected in accordance with the rules of the American Arbitration Association (“AAA”).  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see adr.org or call 1-800-778-7879. 

     

    Except with respect to any claims or counterclaims seeking less than $25,000, the arbitrator shall issue a reasoned, written decision sufficient to explain the essential findings and conclusions on which the award is based.  All arbitration proceedings shall be conducted in English, and the United States FAA shall apply to the Agreement and the binding arbitration.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.

     

    Where authorized by applicable law, the arbitrator’s award may include attorneys’ fees and other expenses.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.

     

    Costs: The party initiating the arbitration shall pay the initial filing fee.  If you are an individual consumer and you file the arbitration and an award is rendered in your favor, we will reimburse you for your filing fee.  If there is a hearing, we will pay the fees and costs for the first day of that hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if you are an individual consumer and the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, and witnesses and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.

     

    Right to Resort to Provisional Remedies Preserved: Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

     

    Conflicting Terms: In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.

     

    If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement; provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of this Agreement.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.

     

    WAIVER OF JURY TRIAL: IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, EACH PARTY AGREES THAT THERE WILL NOT BE A JURY TRIAL.  EACH PARTY UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THE AGREEMENT OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES).  IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.

     

    Limited Warranties, Commercially Reasonable Effort, and Disclaimer of Other Warranties – We will exercise commercially reasonable efforts to troubleshoot or fix your Personal Computer problem within the scope of the offered Services BUT WE DO NOT GUARANTEE THAT THE SERVICES WILL SUCCESSFULLY ADDRESS YOUR ISSUE. If we are unable to resolve your Personal Computer problem, you will still be liable for charges for time spent by our Service Agent in an attempt to correct a problem.  IF WE REFER YOU TO A THIRD PARTY, IN THE EVENT WE ARE UNSUCESSFUL IN ADDRESSING YOUR ISSUE, WE ARE NOT RESPONSIBLE FOR ANY ACTIONS OR OMISSIONS OF THE THIRD PARTY.  THE ABOVE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES. THEY REPLACE ALL OTHER WARRANTIES, REPRESENTATIONS, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY, PERFORMANCE, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. EXCEPT FOR THE LIMITED WARRANTY IN THIS SECTION, THE SERVICE IS PROVIDED AS IS. YOU ARE RESPONSIBLE FOR SELECTING THE SERVICE TO ACHIEVE YOUR INTENDED RESULTS, FOR INSTALLING AND USING THE SERVICE, AND FOR THE RESULTS OBTAINED. WE DO NOT WARRANT OR GUARANTEE THE SERVICE’S USE OR PERFORMANCE. WE DO NOT WARRANT OR GUARANTEE THAT THE SERVICE’S OPERATION WILL BE FAILSAFE, UNINTERRUPTED, OR FREE FROM ERRORS OR DEFECTS, OR THAT THE SERVICE WILL PROTECT AGAINST ALL POSSIBLE SECURITY THREATS (INCLUDING INTENTIONAL MISCONDUCT BY THIRD PARTIES), THAT THERE WILL BE NO MALFUNCTIONS OR OTHER ERRORS IN THE SERVICE CAUSED BY VIRUS, INFECTION, WORM OR SIMILAR MALICIOUS CODE NOT INTRODUCED OR DEVELOPED BY US, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. WE ARE NOT LIABLE FOR ANY DOWNTIME OR SERVICE INTERRUPTION, FOR ANY LOST OR STOLEN DATA OR SYSTEMS, OR FOR ANY OTHER DAMAGES ARISING OUT OF OR RELATING TO ANY ACTIONS OR INTRUSIONS.

     

    The Service and any software used in connection with it is not fault-tolerant and is not designed or intended for high-risk activities such as use in hazardous environments requiring failsafe performance, including nuclear-facilities operations, air traffic communication systems, weapons systems, direct life-support machines, or any other application in which the failure of the software could lead directly to death, personal injury, or severe physical or property damage. We expressly disclaim any express or implied warranty of fitness for high-risk activities.

     

  12. Contracting Entities – The Services are offered to you by one of these McAfee legal entities depending on the location in which you access the Services:

     

    • McAfee, Inc., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Services are provided in the United States, Canada, Mexico, Central America, South America, or the Caribbean;
    • McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Services are provided in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or
    • McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Services are provided in Japan.
  13. Limitation of Liability – NO LIABILITY FOR NONDIRECT DAMAGES. UNDER NO CIRCUMSTANCES ARE WE OR OUR SUPPLIERS, LICENSORS OR OTHER THIRD-PARTY SERVICE PROVIDERS LIABLE TO YOU FOR ANY: (A) INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES; (B) THEFT OF PERSONALLY IDENTIFIABLE INFORMATION OR COST OF PROCURING SUBSTITUTE SOFTWARE OR SERVICES, AND (C) DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF PERSONNEL SALARIES, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOSS OF DATA, OR NEGLIGENCE OF ANY KIND, OR FOR ANY OTHER NONDIRECT DAMAGE OR LOSS. IN NO EVENT WILL OUR, OUR AFFILIATES’ OR OUR SUPPLIERS’, LICENSORS’ OR OTHER THIRD-PARTY SERVICE PROVIDERS’ AGGREGATE LIABILITY TO YOU FOR DIRECT DAMAGES UNDER THIS AGREEMENT EXCEED THE PRICE YOU PAID FOR THE APPLICABLE SERVICE, OR US$ 100 (OR THE EQUIVALENT AMOUNT IN NATIONAL CURRENCY) IF YOU USED FREE SERVICE. You agree to the limitations of liability in this Section and acknowledge that without your agreement to this term, the fee charged for the Service would be higher. Nothing in this Agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.

     

  14. General

     

    1. Governing Law. Except as provided in Section 13(m) below, this Agreement, the use of the Services, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Agreement, including any disputes between you and us, will be governed by and construed in accordance with the laws of the State of Texas, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of Texas are found not to apply, then this Agreement, the use of the Services, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Agreement, including any disputes between you and us, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Services and associated software.

       

    2. Ownership. The Services are protected by United States’ and other copyright laws, international treaty provisions and other applicable laws in the country in which it is being used. We, along with our suppliers and partners, own and retain all right, title and interest in and to the Services, including all copyrights, patents, trade secret rights, trademarks and other intellectual property rights therein. Your use of the Services does not transfer to you any title to the intellectual property in the Services, and you will not acquire any rights to the Services except as expressly set forth in this Agreement.

       

    3. Force Majeure. We shall not be responsible for any failure to perform under these Terms of Service due to unforeseen circumstances or to causes beyond our reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, lockouts, or shortages of transportation, facilities, fuel, energy, labor or materials. In the event of any such delay, we may be excused from such performance to the extent it is delayed or prevented by such cause.

       

    4. No Waiver – We do not waive any provision of this Agreement unless we waive it in a signed writing.

       

    5. Severability – If any part of this Agreement is for any reason held to be unenforceable, that part is, to that extent, deemed omitted, and the rest of it remains fully enforceable; PROVIDED HOWEVER, THAT THE ARBITRATION AGREEMENT SHALL NOT APPLY TO ANY CLAIMS AS TO WHICH THE LIMITATIONS ON CLASS ACTIONS OR CONSOLIDATED ARBITRATION ARE NOT PERMITTED BY APPLICABLE LAW.

       

    6. Export Controls. You acknowledge that any software that may be provided with the Services shall be is subject to the export control laws and regulations of the United States (“U.S.”), and any amendments thereof. You shall not export or re-export such software, directly or indirectly, to (i) any countries that are subject to U.S. export restrictions (currently including, but not necessarily limited to, Cuba, Iran, Libya, North Korea, Sudan, and Syria); (ii) any end user known, or having reason to be known, will utilize them in the design, development or production of nuclear, chemical or biological weapons; or (iii) any end user who has been prohibited from participating in the U.S. export transactions by any federal agency of the US government. You further acknowledge that such software may include technical data subject to export and re-export restrictions imposed by U.S. law.

       

    7. Entire Agreement. Notwithstanding any of the foregoing, nothing in the terms will derogate from any rights you may have under existing consumer protection legislation or other applicable laws in your jurisdiction. The terms, including the Privacy Notice which is incorporated into this Agreement are the entire agreement between the parties relating to the Services and: (i) supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevail over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties, provided however that between any corresponding Product Description Page and this Agreement, the Product Description Page controls. The terms shall terminate immediately upon your breach of any term contained herein and you shall cease use of the Services. The disclaimers of warranties and damages and limitations on liability set forth in the terms shall survive termination.

       

    8. Time to Bring Action. Except for actions for non-payment or breach of our proprietary rights in the software and documentation or Services, no action, regardless of form, arising out of this Agreement may be brought by either party more than two (2) years after a party knew or should have known of the claim.

       

    9. Survival. Any terms of this Agreement which by their nature should survive the termination of this Agreement shall survive such termination.

       

    10. Notice. All notices, requests, demands and determinations for Us under this Agreement (other than routine operational communications) shall be sent to: McAfee, Inc., 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.

       

    11. Language. To the extent any translated version of this Agreement conflicts with the English version, the English version controls

       

    12. Contact Intel Security/McAfee. If you have any questions concerning these terms and conditions, or if you would like to contact us for any other reason, please call (408) 992-8599 or (866) 622-3911, FAX to (972) 963-7001, or write: McAfee, Inc., Attention: Customer Service, 5000 Headquarters Drive, Plano, TX 75024, or e-mail to the address applicable to your region, found under ‘Contact Us’ at https://www.mcafee.com/us/about-us.aspx. Alternatively, you may contact your local McAfee entity at the number listed at https://www.mcafee.com/us/about-us.aspx.

       

    13. Local Law. The subsections below establishes the governing law and venue if you use the Services in a jurisdiction other than the United States. In such event, this Agreement will be governed by and construed in accordance with the substantive laws in force: (a) in the State of New York, if you purchased the Service in Mexico, Central America, South America or the Caribbean, (b) in the Republic of Ireland, if you purchased the Service in Canada, Europe, Middle East, Africa, Asia (other than Japan) or the region commonly referred to as Oceania and (c) in Japan, if you purchased the Service in Japan. If you purchased the Service in any other country, then the substantive laws of the Republic of Ireland shall apply, unless another local law is required to be applied. This Agreement will not be governed by the conflict of laws rules of any jurisdiction or the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. The Uniform Computer Information Transactions Act as enacted shall not apply, The United States District Court for the Southern District of New York, when New York law applies, the courts of the Republic of Ireland, when the law of Ireland applies, the courts of Japan when Japanese law applies, shall each have non-exclusive jurisdiction over all disputes relating to this Agreement.

Refund Policy
McAfee Refund Policy 

What is the refund policy for McAfee products?

Document ID: TS102153

 

 

Summary

 

McAfee Refund Policy

McAfee offers a money-back guarantee on most McAfee-branded consumer products if you are not satisfied with your product for any reason. However, eligibility for a refund depends on a number of factors including, but not limited to, the type of product, subscription term, duration since purchase, where it was purchased, and so on.

Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable. If you receive a refund for your purchase, you are obligated to uninstall the software. In addition the license might, at McAfee's sole discretion, be disabled to prevent further use.


Who is eligible

Annual subscribers to a McAfee Consumer or Small Business Security product that make a request within 30 days of a product purchase. McAfee does not provide partial refunds. The 30-day money back guarantee is not available for monthly subscribers.

If you are an individual user, and have acquired the products or services covered under this program for your personal or small business use, you can cancel your purchase from McAfee and obtain a refund within a set time frame from the original purchase. If the purchase is outside of the following time frames, the refund will be denied:

 

  • 30 days for Annual Subscription Services
  • 30 days for Retail Products

 

If your annual subscription has been automatically renewed, McAfee will gladly provide you a full refund if your request is made within 60 days of being charged.

NOTE:  For users who purchased products from a retail store, see the instructions in TS102152.


Who is not eligible

Monthly subscribers—individual users who cancel their monthly membership will no longer be charged in the next month of their subscription.


Customers from the Netherlands
The above does not apply for Dutch customers; customers from the Netherlands are required to contact Customer Service for more details.

Use our Virtual Agent to help you determine if you are eligible
 

 

 

Virtual Agent

If you prefer guidance while resolving this issue, click here to see our guided steps: http://www5.nohold.net/McAfeeEndUser/login.aspx?pid=3&login=1&ruleid=184
NOTE: When you click the link above, a new window will open. Simply follow the prompts and, when you have completed the guided steps, close that window.

 

 

 

How to Contact Customer Service
McAfee strives to deliver quality products, service, and support. If you are within the time frame for a refund and would like to request a refund, or you are from the Netherlands, contact one of our customer service representatives at our Customer Service Homepage: https://service.mcafee.com/ContactCustomerService.aspx?lc=1033&sg=CS&pt=1
 

 

Removal Instructions

In accordance with the license agreement, after you receive your refund you must delete all program files for the product that you return. For uninstall instructions, see the following articles:

 

Previous Document ID

CS40107

Trademark Policy & Guidelines
McAfee Trademark Policy & Guidelines

Website Terms of Service
McAfee Website Terms of Service

1. Introduction and Scope

 

This document is an agreement between You and McAfee, LLC and its subsidiaries (“McAfee,” “our,” “we” or “us”). You acknowledge and agree that by accessing or using this website or other websites or webpages owned and operated by McAfee or its subsidiaries, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply. These Terms of Service govern your access to and use of McAfee.com and other websites or webpages owned and operated by McAfee or its subsidiaries (the “McAfee Sites”), including any content functionality and services offered on or through the McAfee Sites. If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use the McAfee Sites.

 

Please consult our [Legal Landing Page] for more information regarding our [Privacy Notice], [DMCA Copyright Policy], [Refund Policy], [Terms of Sale], [Anti-Piracy Policy], [Trademark Guidelines], [Virus Protection Pledge] and other valuable information (the “Policies”). All of these policies are incorporated into these Terms of Service by reference.

 

2. Change to the Terms of Service

 

McAfee may revise these Terms of Service at any time without giving notice. All revisions are effective immediately when posted, and apply to any access to and use of the McAfee Sites thereafter. Your continued use of the McAfee Sites following the posting of changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any changes made to these Terms of Service, you may not access or use the McAfee Sites.

 

3. Accessing the McAfee Sites and Account Security

 

We reserve the right to withdraw or amend any of the McAfee Sites, and any service or material we provide on the McAfee Sites, at our sole discretion without notice. We will not be liable if for any reason all or any part of the McAfee Sites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the McAfee Sites, or all of the McAfee Sites, to users, including registered users.

 

You are responsible for:

  • Making all arrangements necessary for you to have access to the McAfee Sites.
  • Ensuring that all persons who access the McAfee Sites through your internet connection are aware of these Terms of Service and comply with them.

 

To access the McAfee Sites or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the McAfee Sites that all the information you provide on the McAfee Sites is correct, current and complete. You agree that all information you provide to register with the McAfee Sites or otherwise, including but not limited to through the use of any interactive features on the McAfee Sites, is governed by our Privacy Notice, and you consent to all actions we take with respect to your information consistent with our Privacy Notice.

 

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the McAfee Sites or portions of them using your user name, password or other security information. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

 

You agree that you are entirely responsible for the security of your password and for all aspects of keeping your account secure. Furthermore, you are entirely responsible for any and all activities that occur on your account. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you can be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.

 

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service. Additionally, we reserve the right to determine if you have violated these Terms of Service, and to take any other action we deem appropriate, including termination or suspension of your access to and use of the McAfee Sites.

 

4. Intellectual Property Rights

 

All content, features and functionality on the McAfee Sites, including, but not limited to, Marks (defined below), designs, text, graphics, sounds, images, videos, software, and other McAfee Site materials are the intellectual property of McAfee, one of its affiliates, its licensors or other providers of such material, and (i) are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and (ii) except as stated herein, may not be modified, copied, displayed, transmitted, published, reproduced or distributed in any form without our prior written permission. If you wish to make any use of material on the McAfee Sites prohibited by this section, you may request permission by writing to: media@mcafee.com

 

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the McAfee Sites in breach of these Terms of Service, your right to use the McAfee Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the McAfee Sites or any content on the McAfee Sites, except for the nonexclusive, limited license expressly granted to you, is transferred to you, and all rights not expressly granted are reserved by McAfee. Any use of the McAfee Sites not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and other laws.

 

Provided that you comply with these terms, McAfee grants to you a nonexclusive, limited license to access and use the McAfee Sites as a current or potential customer, vendor, or business partner of McAfee or for non-commercial purposes. You may not use the McAfee Sites for any other purpose. We reserve all rights not expressly granted herein.

 

5. Trademarks and Brands

 

McAfee, the McAfee logo, and all related names, logos, product and service names, designs and slogans (“Marks”) are the exclusive and valuable property of McAfee or its subsidiaries. The Marks can only be reproduced or displayed with our specific prior written permission, and only in accordance with [McAfee Trademark Policy and Guidelines.]

 

6. Limited Copyright Permission

 

Subject to the terms of an applicable software or service license or other written agreement, McAfee grants you permission under its copyrights to display, copy, or download materials from the McAfee Sites for personal, non-commercial and informational use only, provided that You DO NOT:

  • Modify the Materials;
  • Remove or alter any copyright or other proprietary notices contained in the Materials;
  • Frame or utilize framing techniques, to display the Materials at a domain not owned by McAfee; or
  • Use any McAfee-owned mark or product name as a meta-tag or other “hidden text” for search engines in a manner that does not inure benefit to McAfee.

 

7. Translations

 

Where McAfee has provided a translation of the English-language version of a McAfee Site, these Terms of Service, or other materials, you agree that:

  • The translations are only for your convenience;
  • The English-language version governs your use of the materials provided by McAfee; and
  • The English-language version shall take precedence in the event of a conflict between the English-language version and the translated version (except as prohibited by local law).

 

8. Errors

 

The McAfee Sites may contain typographical, technical inaccuracies or other content errors. We do not warrant the accuracy of any information posted on the McAfee Sites. You should use only the current McAfee Sites dedicated to your country or geographic region and also confirm the accuracy and completeness of information through sources other than the McAfee Sites before making decisions relating to products, services or other matters made available through the McAfee Sites. We disclaim all liability and responsibility arising from any reliance placed on information posted on the McAfee Sites by you or any other visitor to the McAfee Sites, or by anyone who may be informed of any of its contents.

 

9. User Contributions 

 

The McAfee Sites may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the McAfee Sites.

 

All User Contributions must comply with the Content Standards set out in these Terms of Service.

 

Any User Contribution you post to the McAfee Sites will be considered non-confidential and non-proprietary. By providing any User Contribution on the McAfee Sites, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

 

You represent and warrant that:

 

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
  • All of your User Contributions do and will comply with these Terms of Service.

 

 

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not McAfee, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the McAfee Sites.

 

We reserve the right to:

 

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates these Terms of Service, including the Content Standard, infringes any intellectual property right or other right of an person or entity, threatens the personal safety of users of the McAfee Sites or the public or could create liability for McAfee.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the McAfee Sites.
  • Terminate or suspend your access to all or part of the McAfee Sites for any or no reason, including without limitation, any violation of these Terms of Service.

 

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the McAfee Sites. YOU WAIVE AND HOLD HARMLESS MCAFEE AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MCAFEE OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER MCAFEE OR ANY OF THE FOREGOING PARTIES OR LAW ENFORCEMENT AUTHORITIES.

 

We do not undertake to review material before it is posted on the McAfee Sites, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section. 

 

10. Content Standards

 

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

 

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service and our Privacy Notice.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote or assist any unlawful act.
  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

 

11. User Information; Copyright Infringement

 

If you elect to submit any information, including any confidential or proprietary information, other than credit card information, through the McAfee Sites, it will be deemed and treated by McAfee as NON-CONFIDENTIAL. Other than credit card information, if you submit any information to McAfee through the McAfee Sites, you hereby grant us a royalty-free, perpetual, worldwide, irrevocable, non-exclusive license (including a waiver of any moral rights) under your intellectual property rights to use, copy, modify, display, perform and distribute any such submitted information, and to incorporate any submitted information into other works in any form, media, or technology now known or later developed. We are not responsible for the accuracy of content on any area of the McAfee Sites where users may post or transmit information. McAfee’s Privacy Notice outlines the manner in which we (or others acting on our behalf) collect, use and share information about you in connection with your use of the McAfee Sites, and it is your responsibility to review our Privacy Notice prior to agreeing to these Terms of Service.

 

For any claims that any content on the McAfee Sites, including user submissions, infringe upon any third-party’s intellectual property rights or rights of publicity or privacy, please refer to our DMCA Copyright Policy for the proper notification procedure.

 

12. Information About You and Your Visits to the McAfee Sites

 

All information we collect on the McAfee Sites is subject to our Privacy Notice. By using the McAfee Sites, you consent to all actions taken by us with respect to your information in compliance with the Privacy Notice.

 

13. Additional Terms

 

The McAfee products and services offered on the McAfee Sites may be subject to additional terms and conditions. Additional licensing terms and conditions apply for software you download from the McAfee Sites (including software that is required for use of certain McAfee services), which are disclosed in an End-User License Agreement (“EULA”) that accompanies or is included with such software. Use of the software is governed by the terms of the EULA. Any software that is made available for download from the McAfee Sites or for which a fee is charged is the copyrighted work of McAfee or its suppliers. If you purchase McAfee products or services, you will be unable to install any software that is accompanied by or includes a EULA, unless you agree to the terms and conditions of such EULA. Any reproduction or redistribution of the software not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Unless indicated otherwise, if there is a conflict between these Terms of Service and the additional terms, the additional terms will govern.

 

14. Third-Party Content and Links

 

The McAfee Sites may display content provided by third parties and links to third-party web pages, including advertisements and solicitations to purchase their products or services. You acknowledge that we are not responsible for the third-party content. You also agree that we ARE NOT responsible or liable for any losses or damages you experience with any third-party content upon which you chose to rely or advertisements to which you respond, and that you must contact the third party directly for any remedies that may be available to you. We are not responsible for any transactions you may enter into with third parties, regardless of whether you discovered them or linked to them from the McAfee Sites. If you access a non-McAfee-owned or controlled website, even if it displays one of our Marks, it is independent from McAfee and we do not have any control of the content on that website. We also are not responsible or liable to you or any third party, for any inaccuracies or other issues with the content of any materials provided by any third parties.

 

15. Linking to the Website and Social Media Features

 

You may link to the McAfee Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

 

The McAfee Sites may provide certain social media features that enable you to:

 

  • Link from your own or certain third-party websites to certain content on the McAfee Sites.
  • Send e-mails or other communications with certain content, or links to certain content, on the McAfee Sites.
  • Cause limited portions of content on the McAfee Sites to be displayed or appear to be displayed on your own or certain third-party websites.

 

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

 

  • Establish a link from any website that is not owned by you.
  • Cause the McAfee Sites or portions of them to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the McAfee Sites other than the homepage of one of those sites.
  • Otherwise take any action with respect to the materials on the McAfee Sites that is inconsistent with any other provision of these Terms of Service.

 

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Service.

 

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

 

We may disable all or any social media features and any links at any time without notice in our discretion.

 

16. Domain-Specific Terms

 

Additional terms that apply to certain domains owned by McAfee are described below. Please note that specific pages on those domains may have additional terms that are not described here.  

 

  • SiteAdvisor.com: SiteAdvisor is a software program and website that provides users with an opinion to guide users about certain risks that may be associated with a website. The SiteAdvisor software displays color-coded symbols next to links provided by major search engines, and the SiteAdvisor.com site has dossier pages to provide information on the factors that affect the site rating. The SiteAdvisor site ratings are primarily derived using automated methods; the software cannot detect or examine every possible aspect of website design, nor can it determine the intent of the site owner. McAfee does not control or assume responsibility for the content of the third-party sites, and some of the third-party sites may have content that you find objectionable, inappropriate, or offensive. THE SITEADVISOR SITE RATINGS ARE NOT A GUARANTEE OF ANY PARTICULAR SITE’S SPECIFIC PRACTICES OR TRUSTWORTHINESS, AND IN NO CASE DO THE SITEADVISOR SITE RATINGS REPRESENT AN ENDORSEMENT BY MCAFEE OF THE SITE’S CONTENT, GENERAL SUBJECT MATTER, OVERALL QUALITY, OR USEFULNESS.  
  • McAfeeSECURE.com: The McAfee SECURE service is a paid service for website owners that examines their websites for potential vulnerabilities on a daily basis, and, if no issues are found, enables the site to display a McAfee SECURE trustmark. The McAfeeSECURE.com domain has additional specific terms governing the McAfee SECURE service at this link: https://www.mcafeesecure.com/terms. - See more at: https://www.mcafee.com/consumer/en-us/legal.html#sthash.SzX6rJO9.dpuf

 

17. Regional Product Availability

 

The McAfee Sites may contain references to McAfee products and services that are not available in your country or region. McAfee may not intend to announce or make available such products and services in your geographical region. For the most accurate product and service availability, please use your country- or region-specific McAfee website.

 

18. Export Control Laws

 

Any software downloaded from the McAfee Sites is subject to applicable export laws and regulations. The export or reexport of software in violation of export control laws and regulations is strictly prohibited. By downloading, purchasing or using any software from the McAfee Sites, you acknowledge that you have read and understood this notice and agree to comply with all applicable export laws and regulations.

 

19. DISCLAIMER OF WARRANTY

 

YOUR USE OF THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES IS AT YOUR OWN RISK. THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. MCAFEE DISCLAIMS ANY WARRANTY THAT THE MCAFEE SITES, OR YOUR ACCESS TO THE MCAFEE SITES, WILL BE UNINTERRUPTED, SECURE, RELIABLE, TIMELY OR ERROR-FREE. MCAFEE DOES NOT REPRESENT OR WARRANT THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OPERABILITY, OR AVAILABILITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR MATERIAL DISPLAYED OR DOWNLOADED FROM THE MCAFEE SITES. YOUR USE OF THE MCAFEE SITES, INCLUDING IF YOU DOWNLOAD OR OTHERWISE OBTAIN PRODUCTS, MATERIALS OR DATA THROUGH THE USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS, IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS OR THE DOWNLOAD OF SUCH PRODUCT, MATERIAL OR DATA. IF THE JURISDICTION WHERE YOU ARE LOCATED LIMITS THE EXCLUSION OF WARRANTIES, THEN THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT AVAILABLE UNDER THE LAW.

 

20. LIMITATION OF LIABILITY

 

UNDER NO CIRCUMSTANCES IS MCAFEE, ITS AFFILIATES, SUBSIDIARIES OR LICENSORS LIABLE TO YOU FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, INCIDENTAL, RELIANCE, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES WHETHER OR NOT FORESEEN, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RELATED TO OR ARISING FROM THE MCAFEE SITES OR ON ACCOUNT OF YOUR USE, MISUSE, OR RELIANCE ON THE INFORMATION, SERVICES OR PRODUCTS AVAILABLE ON THE MCAFEE SITES, INCLUDING WEBSITES LINKED TO OR ACCESSED FROM THE MCAFEE SITES AND ANY PRODUCTS DOWNLOADED FROM, OR SERVICES ACCESSED THROUGH THE MCAFEE SITES. THIS LIMITATION OF LIABILITY SHALL APPLY WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY (EVEN IF MCAFEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT OF APPLICABLE LAW.

 

21. Indemnification

 

You agree to defend, indemnify and hold harmless McAfee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the McAfee Sites, including, but not limited to, your User Contributions, any use of the McAfee Sites’ content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the McAfee sites.

 

22. Limitation on Time to File Claims

 

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE MCAFEE SITES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

 

23. Governing Law

 

These Terms of Service and all claims related to them, their execution, or the performance of the parties under them, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence, and shall not be governed by the provisions of the United Nations Convention on Contracts for the International Sale of Goods, the Brussels or Lugano Conventions, or the Rome or Rome 1 Conventions.

 

24. Waiver and Severability

 

No waiver by McAfee of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of McAfee to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

 

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Service will continue in full force and effect.

 

25. Entire Agreement

 

These Terms of Service, our Privacy Notice and other Policies incorporated by reference constitute the sole and entire agreement between you and McAfee with respect to the McAfee Sites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the McAfee Sites.

 

26. Force Majeure

 

Under no circumstances shall McAfee, its affiliates, subsidiaries, or licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, loss of data, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air-conditioning.

 

27. Comments and Concerns

 

The McAfee Sites are operated by McAfee, LLC.

 

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.

 

All other feedback, comments, requests for technical support and other communications relating to the McAfee Sites should be directed to: media@mcafee.com

 

LAST UPDATED: June 14, 2017

Virus Protection Pledge
McAfee Virus Protection Pledge
McAfee Virus Protection Pledge

What is McAfee Virus Protection Pledge?

 

From the moment you subscribe, we’re here to help keep your devices virus-free with our multi-layered protection. We want you to know that you can browse, bank and shop online safely with the knowledge that you have one of the best security services in the world protecting your digital life.

 

The Virus Protection Pledge provides you with the confidence that in the event a supported device gets a virus, a McAfee expert will remove it. If we can’t, we will offer a refund.

 

Our Virus Protection Pledge (VPP) is subject to and governed by the Virus Protection Pledge Terms & Conditions and the McAfee License Agreement.

 

To qualify for VPP and its virus removal and refund features, you must be enrolled in our auto-renewal service and meet the requirements set forth in the Full Terms. Below is a summary of the key terms:

 

  1. VPP is only valid for qualifying products, supported devices and specified languages and countries, as set out in our System Requirements.
  2. Your subscription must be actively enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. If you opt out of auto-renewal, you will not be entitled to VPP and its free virus removal service and refund features.
  3. To be eligible for the VPP virus removal service and qualify for a refund in the event we cannot remove a virus, you must have a McAfee anti-virus product installed and active on the qualifying device prior to the infection of the virus.
  4. Standalone services and products which do not include AV Protection, such as McAfee WebAdvisor or McAfee True Key, are not covered. Additionally, this Pledge does not apply to small business or enterprise products and services.
  5. A high speed internet connection is required to perform the virus removal service.
  6. Eligibility ends when your paid subscription ends.
  7. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required. Our refund will be a full refund of the actual price paid for the current subscription term.
  8. Applicable law or regulation(s) of the country in which you reside may limit or alter the availability or scope of the Pledge.

 

THIS REFUND DOES NOT APPLY TO, AND WE ARE NOT RESPONSIBLE FOR, ANY LOSS OR DAMAGES CAUSED BY A VIRUS OR OTHER MALWARE.

 

Virus Protection Pledge – Terms & Conditions

 

If we are unable to remove a virus or other malware from your Qualifying Device protected by our Anti-Virus Software, you are entitled to obtain a refund (the “Pledge”) as described in these Virus Protection Pledge Terms & Conditions (these “Pledge Terms”). These Pledge Terms are subject to and governed by the McAfee License Agreement available on our website which is hereby incorporated by reference. All refunds are expressly conditioned upon your agreement to the McAfee License Agreement and these Pledge Terms.

 

  1. Refund Eligibility 
    In order to be eligible for a refund, you must meet the following conditions:
    1. The Pledge only applies to qualifying device(s) that meet the System Requirements specified in the McAfee License Agreement (each a “Qualifying Device”). Additionally, a high speed internet connection is required.
    2. You must have a McAfee anti-virus product installed and active on the qualifying device which is covered by the Pledge (“Anti-Virus Software”) prior to the infection of the virus. The Anti-Virus Software covered by the Pledge are listed in the System Requirements. The Pledge does not apply to standalone services and products which do not include virus protection, such as: McAfee WebAdvisor, McAfee True Key, McAfee Battery Optimizer, TechMaster PC-Tune Up, McAfee Mobile Security for iPhone and iPad, and McAfee Mobile Security for Android.
    3. Only paid, active subscriptions to Anti-Virus Software are eligible for a refund under the Pledge. Your eligibility for a refund under the Pledge expires upon expiration or termination of the subscription to the Anti-Virus Software.
    4. The Pledge is only valid in the languages and countries we support, as set out in the Virus Protection Pledge entry in the System Requirements. As of the Date Last Updated, this includes: English, in Australia, Canada, India, Malaysia, New Zealand, Philippines, Singapore, United Kingdom & United States.
    5. The Pledge does not apply to trial subscriptions or free software.
    6. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required.
    7. Your subscription to Anti-Virus Software must be actively enrolled in automatic renewal. Your account must have a valid credit card, debit card, or other payment mechanism on file with us, and your automatic renewal settings must be turned on. If you opt out of autorenewal, you will not be entitled to the virus removal service or entitled to receive a refund.
    8. Applicable law or regulation(s) of the country in which the Qualifying Device is located may limit or alter the availability or scope of the Pledge.
  2.  

  3. Exclusions

    McAfee is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses. This Pledge applies solely to McAfee’s efforts to remove viruses from a Qualifying Device running Anti-Virus Software. It does not apply to other attacks, security breaches, threats, or damages resulting therefrom. For example, the Pledge will not cover losses or damage resulting from malware or viruses that (i) delete or destroy your data; (ii) modify your files; or (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The only way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device or location. Additionally, this Pledge does not apply to small business or enterprise products and services.

  4.  

  5. Services

    McAfee shall provide the virus removal services as set forth in the Virus Removal Service Terms of Service which is hereby incorporated by reference.

  6.  

  7. Refund

    Annual or Monthly Anti-Virus Software Subscriptions. If you purchased an annual or monthly subscription to Anti-Virus Software, our refund will be a full refund of the actual price paid for the specific Anti-Virus Software subscription in the current subscription term (monthly or annual as purchased).


    Multi-Year Anti-Virus Software Subscriptions. If you purchased a multi-year subscription to Anti-Virus Software for a lump sum price, our refund will be a refund of the actual price paid for the specific Anti-Virus Software subscription.


    Bundled Subscriptions. If you purchased the subscription to Anti-Virus Software as part of a bundle of products/services, your refund will be the price of the Anti-Virus Software as posted on our website, not to exceed the total price paid for that bundle.


    For all subscription types, any savings, rebates, refunds, shipping, handling, and taxes are not refundable, except in states or jurisdictions where shipping and taxes are refundable.

  8.  

  9. Redemption and requesting a Refund

    The process you must follow to redeem the pledge and request a refund is available here.

  10.  

  11. Disclaimer

    While McAfee will make commercially reasonable efforts to remove a virus from your Qualifying Device running Anti-Virus Software, you understand and agree it is possible that a virus may not be removable, and McAfee does not guarantee that it will remove all viruses from your device(s). To the extent permitted by applicable law, McAfee will have no liability for loss of or recovery of data, service, or loss of use of systems(s) or networks arising out of the Pledge or any act or omission, including negligence, by McAfee and/or its representatives. To the extent permitted by applicable law, McAfee reserves the right to refuse, suspend or terminate the Pledge in its sole discretion. The Pledge is not transferable.

  12.  

  13. Questions

    If you have any questions, comments or concerns about these Terms, please contact us at: Support.

 

LAST UPDATED: August 2, 2016.

Redemption and Refund Process for VPP
Redemption and Refund Process for Virus Protection Pledge

  1. Confirm your McAfee Virus Protection Pledge eligibility:

       

    1. Sign in to My Account
    2. Click on the tab of the device you think might be infected
    3. Select Installed McAfee Apps
    4. Look for “Virus Protection Pledge”
  2.  

    If you see... It means...
    Virus Protection Pledge: Available You’re covered with our Virus Protection Pledge
    Virus Protection Pledge: Not Available  You’re not yet covered – sign up for Auto-renewal to enjoy our Virus Protection Pledge

     

    Don’t see anything? Your subscription doesn’t offer our Virus Protection Pledge

     

  3. If you believe your device is infected, please perform a full system scan

       

    1. Start your McAfee product.
    2. Click on the section of the screen labeled “Updates” to run a check for new program and virus definitions.
    3. Click “Scan your PC”. When the new “Scan your PC” section of the program window loads, click “Run a full scan.”
  4.  

     

  5. After running the full scan, if you believe your computer is still infected, please contact  McAfee Support.

 

Once we have determined your device has an infection, our agent will remove the identified malware from your computer. If our agent determines they cannot remove the malware from your machine, you will receive a refund (in accordance with the VPP Terms & Conditions) by:

 

  1. Reversing the original credit card transaction, if McAfee processed the original payment transaction within the last six months;
  2.  

    OR

     

  3. Mailing a check or visa gift card for the amount you paid for the product, if the original payment transaction occurred through a 3rd party, or the payment was processed by McAfee more than 6 months prior.