Identity Theft Protection Services
McAfee Identity Theft Protection Services - Overview

1.  Summary
2.  Identity Theft Protection Terms
3.  Additional Terms for Free McAfee Identity Theft Protection Essentials
4.  Summary of Identity Fraud Reimbursement Coverage



What is McAfee Identity Theft Protection?

With identity theft incidents hitting record-highs, now is the time to get the protection you need from a name you trust.  McAfee Identity Theft Protection (IDTP) helps you keep tabs on a wide range of personal information with always-on monitoring and recovery tools so you can keep your identity close and personal.


Find the plan that’s right for you. 

IDTP is designed to accommodate every lifestyle, so you don’t have to pay for more than you need.  Choose from Essentials (not available in all markets), Standard, Plus and Premium.   Go here to learn more about what’s included in each package.  

Identity Theft Protection Terms


1.     Your subscription to McAfee Identity Theft Protection is subject to our License Agreement and Privacy Notice.   


2.     Identity Fraud Reimbursement Coverage is subject to the terms summarized below.   Certain offers have lower limitations for both the total reimbursement and the stolen funds reimbursement.  Review your transaction documents to verify your coverage caps.


3.     By enrolling and using the credit, financial, cyber and other monitoring features you certify that you shall only use the features to monitor accounts and information associated with your personal information.


4.     Disclaimer:  While McAfee Identity Theft Protection provides you tools and resources to protect yourself from and recover from identity theft, no identity can be completely secure.  McAfee is not responsible for any loss or damages incurred as a result of identity theft.  See the EULA for additional disclaimers of warranty and limitation of liability.


Additional Terms for Free McAfee Identity Theft Protection Essentials


1. Free IDTP Essentials is only valid for qualifying products and specified languages and countries, as set out in our System Requirements.


2. You must either have a qualifying free trial or a paid subscription with a participating partner, and you must be enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. 


3. The free subscription will be granted to the registered McAfee account holder. 


4. You may be required to enroll to activate all or some of the features.  If eligible, you will receive enrollment instructions. 


5. This offer is not available for Small Business or Enterprise products and services.


6. Eligibility ends when either your free trial or your paid subscription ends. If you opt-out of auto-renewal you will not be entitled to Free IDTP.


7. Your subscription is subject to our EULA and Privacy Notice.   


8. Identity Fraud Reimbursement Coverage is subject to the terms below and is limited to $100,000 total coverage which includes a $10,000 limit for reimbursement of stolen funds.  


9. You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.



Identity Fraud Reimbursement Coverage


We will reimburse the subscriber for financial losses, expenses, and legal costs incurred by the subscriber.  Certain offers have lower limitations for both the total reimbursement and the stolen funds reimbursement.  Review your transaction documents to verify your coverage caps.  Reimbursement is provided as a result of the following:


Fraud or Embezzlement

Loss arising out of fraud or embezzlement perpetrated against the subscriber, during the term of the program.



Loss resulting directly from theft of property related to the subscriber's information, checkbook, savings record, ATM access, etc. by a person from whom the subscriber purchased goods or services.



Loss resulting directly from forgery or alteration of checks, drafts, promissory notes, or similar written promises drawn upon the subscriber’s account.


Data Breach

Loss resulting directly from the misuse of subscriber's information as a result of a data compromise of information from a financial institution, a credit reporting agency, a credit grantor or a securities firm wherein monies are stolen from the subscriber’s account.


Stolen Identity Event

Loss resulting from a stolen identity event occurring on or arising out of the use of the Internet. The occurrence must be during the term of the program.


Unauthorized Electronic Fund Transfer aka "Stolen Funds"

Stolen funds loss incurred by the subscriber as the direct result of an unauthorized electronic fund transfer. Varying limitations apply depending on your subscription. Review your transaction documents to verify your coverage.


Covered Expenses (as a result of the identity fraud)

1. Costs incurred by the subscriber for re-filing applications for loans, grants, or other credit that are rejected solely because the lender received incorrect information.


2. Costs for notarizing affidavits, incurring long distance telephone calls, travel and postage reasonably incurred as a result of the subscriber's efforts to report an identity fraud and/or amend records.


3. Costs for contesting the accuracy or completeness of any information contained in a credit report.


4. Payment for reasonable expenses incurred that were a result of recovery from an identity fraud such as; credit freeze, credit thaw costs, transcript costs, appeal bond, court filing fees and expert witness fees.


5. Lost base wages that would have been earned, for time reasonably and necessarily taken off work solely as a result of efforts to amend or rectify records as to the subscriber's identity. Actual lost wages includes remuneration for vacation days, discretionary days, floating holidays, and paid personal days but not for sick days or any cost arising from time taken from self-employment.


6. Child or elderly care costs that would have otherwise not been incurred, resulting from time reasonably and necessarily taken away from providing such care as a result of efforts to amend or rectify records as to the subscriber's identity.


Covered Legal Costs

Costs for reasonable fees for an attorney with either prior approval by us or costs up to $125.00 per hour for an attorney selected by the Subscriber and related court fees, incurred by the Subscriber for:


a. Defense of any legal action brought against the subscriber by a merchant, creditor or collection agency or entity acting on their behalf for non-payment of goods or services or default on a loan.


b. Defense of or the removal of any criminal or civil judgments wrongly entered against the subscriber.


c. Challenging the accuracy or completeness of any information in a consumer credit report.



A. loss due to any fraudulent, dishonest or criminal act by the subscriber or any person acting in concert with the subscriber, or immediate family subscriber, whether acting alone or in collusion with others.


B. loss resulting directly or indirectly from errors or omissions occurring in the input of data to any computer system and/or processing of any data within a computer system.


C. loss resulting directly or indirectly from the voluntary surrendering by the subscriber of any access device, in whole or in part, to any person or entity.


D. loss resulting from any unintentional clerical error in the transfer from or debit of any account of the subscriber which is initiated by a financial institution, or any employee(s) thereof.


E. loss in connection with any pre-authorized transfer from any account to or for the benefit of a financial institution, or to any other account of the subscriber.


F. loss arising out of business pursuits of the subscriber.


G. loss of valuable papers, valuable documents, jewelry, silverware and other personal property including the philatelic value of stamps and the numismatic value of coins not in circulation.


H. property damage, bodily injury or personal injury.


I. losses incurred from financial performance of any investment of financial product.



Upon knowledge or discovery of loss that may give rise to a claim under the terms of the program agreement, the subscriber is responsible for the following:


A. Give notice as soon as practicable to: (a) the appropriate authority and affected institutions, if applicable; and (b) us or any of our authorized agents. If the loss involves a violation of law, the subscriber shall also notify the police. The subscriber must submit a copy of the police report when filing a claim.


B. File detailed proof of loss, duly sworn to, with us within 60 days after the discovery of loss.


C. Upon our request, submit to examination by us, and subscribe the same, under oath if required.


D. Upon our request, cooperate to help us enforce legal rights against anyone who may be liable to the subscriber to include giving evidence and attending depositions, hearings and/or trials; producing for our examination all pertinent records; and cooperating with us in all matters pertaining to loss or claims; all at such reasonable times and places as we shall designate.


E. The subscriber shall not voluntarily assume or admit any liability, nor, except at said subscriber's own cost, voluntarily make any payment or incur any expense without our prior written consent, (such consent not to be unreasonably withheld).


F. The subscriber shall keep books, receipts, bills, and other records in such manner that we can accurately determine the amount of any loss. At any time subsequent to the reporting of the loss to us, we may examine and audit the subscriber's books and records as they relate to a loss under the policy on record with the insurance company.


NOTE: The above summation of our Identity Theft Reimbursement Coverage is designed to provide general information only. While every effort has been made to ensure that the information provided is accurate, this information is provided without any representation or warranty of any kind about its accuracy. All descriptions of coverage are subject to the terms, conditions and exclusions of the individual policy on file with the insurance company. This policy is available upon request.


Secure Home Platform
McAfee Secure Home Platform

Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”).  In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).


By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you.  If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.


McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.




You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.


2.        PRIVACY


Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you.  You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party. 




Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network.  You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.




As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.


Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.




Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.




Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.


Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.




McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.


Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources. 




We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you.  Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement.  Upon any termination of this license, you must immediately cease all use of the Platform and App. 




Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.


Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.


The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.


In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.


You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.


Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.




Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss.  In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars).  Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.




To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.




Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv)  Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis.  You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court.  By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.


Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration.  Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, you or we may commence arbitration.


Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA.  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see or call 1-800-778-7879. 


All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.  You and we further agree that a judgment may be entered upon the award by any court having jurisdiction.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.


Costs. The party initiating the arbitration shall pay the initial filing fee.  If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee.  We will pay the fees and costs for the first day of any hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.


Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.


Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.  If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of these Terms.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.


Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial.  You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services).  In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.




Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.




These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.




If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.




These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.




The Platform is licensed to you by one of these legal entities:


(a)      McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;


(b)      McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or


(c)      McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.


18.     LOCAL LAW


The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.


Australia – For consumers in Australia:


The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:


Legal Department
McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060


For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.


The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.


The limitations on liability set forth in Section 10 do not apply to consumers in Australia.


Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.


Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.


European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.


Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.






Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:


You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.


Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.


Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.


Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.


Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.


Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.


Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.


Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to:


Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.


20.     CONTACT US


Virus Removal & TechMaster Services
Services d'éradication de virus et TechMaster

Conditions d'utilisation – Services d'éradication de virus et TechMaster


Merci d'utiliser les services d'éradication de virus McAfee ou TechMaster (le « Service » ou les « Services »), fournis par McAfee ou l'un de nos affiliés (« nous » ou « nous-mêmes »). Le présent document est un accord juridique conclu entre nous. En installant ou en accédant à nos logiciels, ou en utilisant nos Services, vous acceptez les présentes conditions. Veuillez donc les lire attentivement.


Les présentes Conditions d'utilisation (l'« Accord »), ainsi que notre Accord de licence, couvrent vos droits d'utilisation des Services, les restrictions relatives à cette utilisation, notre droit de renouveler automatiquement et de vous facturer tout service d'abonnement (les « Services d'abonnement »), et votre accord concernant l'arbitrage de tout litige pouvant survenir entre nous.  Nous avons inclus des liens vers notre Déclaration de confidentialité ainsi que vers la configuration requise et autres limitations spécifiques à votre achat disponibles sur notre site web à l'adresse de la page de description du produit ou de la fiche technique correspondant à votre achat, lesquels sont intégrés par référence et forment le présent Accord juridique applicable. VEUILLEZ ACCORDER UNE ATTENTION PARTICULIÈRE À LA CLAUSE RELATIVE À L'ARBITRAGE EXÉCUTOIRE ET À LA RENONCIATION À TOUTE ACTION DE GROUPE DE L'ACCORD DE LICENCE QUI AFFECTE LA RÉSOLUTION DES LITIGES.


Si vous acceptez les présentes conditions pour le compte d'une autre personne, entreprise ou entité légale, vous certifiez et garantissez que vous avez pleine autorité pour contraindre ladite personne, entreprise ou entité légale à se conformer aux présentes.



  1. Acceptation du présent Accord et de ses modifications : en utilisant nos Services ou en cliquant sur un bouton d'acceptation et/ou en installant un logiciel, vous acceptez sans aucune réserve d'être lié par notre Accord de licence et les présentes Conditions d'utilisation et reconnaissez qu'il est exécutoire en tant qu'accord écrit signé par vous. En cas de refus d'accepter inconditionnellement toutes ces conditions, n'utilisez pas les Services ou n'installez pas, n'utilisez pas ou n'accédez pas à nos logiciels. NOUS NOUS RÉSERVONS LE DROIT DE MODIFIER LE PRÉSENT ACCORD, À TOUT MOMENT, À NOTRE SEULE DISCRÉTION ET POUR QUELQUE RAISON QUE CE SOIT. Il se peut par exemple que nous devions tenir compte des évolutions de la loi ou des mises à jour relatives à la fourniture des Services. Il est très important que vous mainteniez à jour les informations relatives à votre compte, notamment votre adresse e-mail et autres coordonnées. En cas de modifications importantes apportées au présent Accord, nous vous en informerons à l'adresse que vous nous avez fournie (ou par tout autre moyen) afin de vous donner la possibilité de prendre connaissance de la nouvelle version de l'Accord et de l'accepter ou de la refuser comme indiqué ci-dessous.


    Pour les abonnements payants, le renouvellement de votre abonnement vaut acceptation des modifications apportées au présent Accord qui prendront alors effet. En cas de refus de l'Accord tel que modifié, vous refusez l'Accord en désactivant le renouvellement automatique et en cessant toute utilisation du Service. En cas de violation du présent Accord de votre part, nous nous réservons le droit de désactiver votre accès aux Services pour que vous cessiez de les utiliser.


    Pour les Services gratuits, la poursuite de l'utilisation des Services gratuits après la notification décrite au présent article vaut acception des modifications apportées au présent Accord. En cas de refus de l'Accord mis à jour, votre droit d'utiliser les Services gratuits est résilié et vous devez cesser tout accès et utilisation des Services gratuits. En cas de violation du présent Accord de votre part, nous nous réservons le droit de désactiver votre accès aux Services gratuits pour que vous cessiez de les utiliser.


  2. Description des Services : nos Services couvrent un large éventail de problèmes de support technique sur des PC, tablettes et équipements mobiles spécifiques (l'« Equipement » ou les « Equipements »).  Pendant la durée d'application de la présente, vous êtes autorisé à contacter nos spécialistes du support technique (l'« Agent de service ») par téléphone, par chat ou via un accès distant afin d'obtenir le type de service spécifique que vous avez acheté (le « Ticket de service »).  L'Agent de service déploiera des efforts raisonnables pour activer le Service pendant votre session interactive.  Vous disposez de sept (7) jours après la fin de la session pour nous contacter afin d'obtenir une assistance supplémentaire avant que nous considérions le Ticket de service comme résolu et fermé.    Des limitations supplémentaires peuvent s'appliquer en fonction des conditions spécifiques de l'offre telles que définies à l'Article 6.


  3. Services spécifiques et non-transférabilité : vous pouvez avoir acheté un ou plusieurs des Services suivants, tel que décrit ci-dessous :


    Service d'éradication des virusNotre Agent de service évalue votre PC Windows pour déterminer s'il a été infecté par un logiciel malveillant et déploie des efforts raisonnables sur le plan commercial pour diagnostiquer et supprimer tout logiciel malveillant détecté.
    Réglages du PCNotre Agent de service évalue la santé opérationnelle de votre ordinateur et prend des mesures pour améliorer son efficacité. Cela peut nécessiter des ajustements des paramètres du système et la désactivation ou la suppression d'applications inutiles et des fichiers inutiles du système.
    Configuration et optimisationNos services de configuration et d'optimisation offrent une assistance à distance, par téléphone, pour la configuration de votre ordinateur, smartphone ou tablette. Obtenez de l'aide pour configurer votre réseau domestique, connecter les bons périphériques, améliorer les performances de votre PC ou installer un logiciel courant.
    Dépannage avancéNos services avancés de dépannage offrent une assistance à distance, par téléphone, pour dépanner et résoudre les problèmes informatiques ou optimiser les performances de votre PC.
    Concierge GoldUn abonnement qui inclut tous les Services décrits ci-dessus.
    Concierge PlatinumUn abonnement qui inclut tous les services décrits ci-dessus, ainsi qu'une licence d'un (1) an pour McAfee Total Protection et McAfee TechMate.

    Les Services ne sont pas transférables. Vous ne pouvez pas vendre, louer, accorder une licence, prêter, revendre ou transférer, avec ou sans contrepartie, les Services, d'aucune manière que ce soit sans notre accord écrit préalable. Vous ne pouvez pas permettre à des tiers de bénéficier de l'utilisation ou de la fonctionnalité des Services en multipropriété, via un centre de services ou selon tout autre arrangement pour le compte d'un tiers ou à l'égard de tout matériel ou logiciel dont vous n'êtes pas personnellement propriétaire. Le présent Accord s'applique à tout autre service, qu'il figure ou non dans le tableau ci-dessus, en l'absence d'autres conditions d'utilisation applicables.


  4. Configuration requise et vos obligations : tous les matériels, logiciels et systèmes requis pour utiliser nos Services sont répertoriés sur la page de description du produit de notre site web. Pour recevoir les Services, une connexion Internet haut débit est fortement recommandée et peut être requise. Certains Equipements peuvent ne pas être en mesure de recevoir les Services même si les tests initiaux indiquent que votre connexion réseau est suffisante ou que votre type d'Equipement et/ou votre système d'exploitation est pris en charge.


    Vous reconnaissez être le titulaire légal de la licence du logiciel installé sur votre Equipement et utiliser les Services et Internet à vos risques et périls. Pour recevoir les Services, vous devez accepter : (1) de suivre les procédures et de satisfaire aux exigences que nous fournissons pour les Services ; (2) de collaborer avec l'Agent de service en exécutant les routines indiquées ; (3) d'avoir un accès total à votre Equipement et au matériel à l'origine du problème ; (4) de sauvegarder le contenu de votre Equipement avant le début de votre session ; (5) d'être responsable de toute perte, altération ou corruption de vos données, logiciels ou fichiers ; (6) de veiller à ce que votre Equipement réponde à toutes les exigences et spécifications requises pour chaque application logicielle installée ; (7) de fournir à l'Agent de service les mots de passe et les clés requis ; (8) de veiller à détenir tous les droits légaux, y compris les droits d'auteur, pour tous les logiciels et autres fichiers sur votre Equipement ; (9) d'assumer la responsabilité de la résolution des problèmes dus à des problèmes de compatibilité matérielle et logicielle de tiers ; et (10) de nous dégager, ainsi que nos sous-traitants, de toute responsabilité en cas de dommage, de réclamation ou de procédure découlant de votre manquement aux éléments ci-dessus.


  5. Accès à distance et applications tierces : afin de fournir les Services, nous pouvons vous demander de télécharger et d'installer certains logiciels d'activation du support technique (les « Outils de support ») permettant d'accéder à distance à votre Equipement. Vous nous autorisez à accéder à distance et à prendre le contrôle de votre Equipement à l'aide des outils de support pendant les sessions interactives. Si vous n'autorisez pas l'accès à distance, ne téléchargez pas les outils de support. Nous pouvons utiliser des outils de support tiers avec des conditions de licence supplémentaires applicables. Nous déploierons des efforts raisonnables pour supprimer les outils de support après chaque session ; cependant, les outils de support peuvent laisser des rapports système et/ou des fichiers journaux d'activités sur votre équipement. En outre, pour les services d'abonnement, nous installerons le logiciel TechMate sur votre Equipement, lequel effectue des réglages et d'autres améliorations des performances du système pendant la durée de votre abonnement. Ce logiciel sera désactivé à l'expiration de l'abonnement.


  6. Restrictions des Services : les Services peuvent être soumis à l'une des restrictions suivantes : reportez-vous à la page de description du produit (la « PDP »), applicable à votre e-mail de confirmation d'achat et/ou aux détails de l'offre pour connaître les restrictions spécifiques à votre achat :


    • Restrictions linguistiques et géographiques ;
    • Restrictions relatives au système ;
    • Conditions spécifiques de l'offre.
  7. Période de remboursement et droits à remboursement limités : votre droit d'utiliser l'un des Services, ainsi que votre droit d'obtenir un remboursement pour tout service non utilisé, dépendent du type de Service acheté tel que spécifié dans votre e-mail de confirmation d'achat. Remarque : certains Etats et juridictions n'autorisent pas la limitation des droits de remboursement tels que décrits dans la présente clause, de sorte que cette dernière peut ne pas s'appliquer dans votre cas. De plus, cette clause n'affecte pas les autres droits à remboursement applicables.


  8. Services par incident unique – Paiement et remboursements : les Services par incident unique (les « Services par incident unique ») doivent être fournis pour chaque incident. Le terme « par incident » signifie que le Service traite un problème unique pour un client.   Vous acceptez que nous puissions facturer votre carte de crédit ou toute autre méthode de paiement valide à votre demande et approuvée par nous de tous les montants dus pour chaque Service à incident unique. Sauf accord écrit contraire de notre part, tous les paiements pour les Services par incident unique doivent être effectués au moment de l'achat avant de recevoir les Services de notre part.  Les remboursements ne sont disponibles que pour les achats autonomes payants de Services par incident unique, tels que décrits ci-dessous :


    • Pour les Services d'incident de réglages du PC, vous avez droit à un remboursement dans les trente (30) jours suivant l'achat si l'une des conditions suivantes s'applique :


      1. Erreur d'achat de l'offre de services
      2. Service non utilisé
      3. Problème n'ayant pas pu être résolu
      4. Service non disponible
      5. Achat en double ou autre erreur d'achat

    • Pour les Services par incident unique tels que VRS, votre admissibilité à un remboursement est soumise aux limitations de remboursement applicables définies dans la PDP.   Tous les Services par incident unique ont une garantie de remboursement de trente (30) jours.


    Aucun remboursement n'est proposé pour les Services fournis avec d'autres logiciels ou inclus dans une suite de logiciels.


  9. Pour les services d'abonnement – Renouvellement automatique et annulation : consultez les modalités de paiement et les conditions liées au support de l' Accord de licence.


  10. Remboursements des Services d'abonnement : les remboursements des Services d'abonnement sont autorisés comme suit, sous réserve de toute restriction supplémentaire établie sur la PDP correspondante :


    Produit0 incident,
    0-3 mois
    0 incident,
    4-6 mois
    0 incident,
    6-9 mois
    0 incident,
    >9 mois
    1 incident utilisé2 incidents utilisésPlus de 2
    Concierge Gold100 %80 %70 %30 %65 %35 %0 %
    Concierge Platinum100 %75 %65 %25 %60 %20 %0 %


  12. Confidentialité : pour plus d'informations sur la manière dont nous collectons, utilisons et partageons vos données personnelles par le biais de notre site web et nos produits, services et applications web mobiles, reportez-vous à notre  Déclaration de confidentialité.


  13. Litiges : consultez la clause sur l'arbitrage exécutoire et la renonciation à toute action de groupe de l'Accord de licence.


  14. Entités contractantes : les Services vous sont proposés par l'une des entités juridiques McAfee suivantes :


    • McAfee, LLC, une entreprise à responsabilité limitée de l'Etat du Delaware, dont le siège est sis 2821 Mission College Blvd., Santa Clara, Californie 95054, Etats-Unis, si le Logiciel est téléchargé en Amérique du Nord, en Amérique centrale, en Amérique du Sud ou dans les Caraïbes ;
    • McAfee Ireland Limited, dont le siège est sis Building 2000 City Gate, Mahon, Cork, Irlande, si le Logiciel est téléchargé en Europe, au Moyen-Orient, en Afrique, dans la région du Pacifique ou en Australie ; ou
    • McAfee Co., Ltd. dont le siège est sis Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japon, si le Logiciel est téléchargé au Japon.


  16. Limitation de responsabilité, clauses juridiques générales et droit applicable : consultez l' Accord de licence.


  17. Intégralité de l'Accord. Nonobstant ce qui précède, aucun élément des présentes ne déroge aux droits auxquels vous pouvez prétendre en vertu de la législation en vigueur en matière de protection des consommateurs ou d'autres lois applicables dans votre juridiction. Les conditions, y compris l'Accord de licence et la Déclaration de confidentialité incorporée au présent Accord, constituent l'intégralité de l'accord entre les parties concernant les Services et : (i) remplacent toutes les communications, propositions et représentations, orales ou écrites, antérieures ou contemporaines concernant son objet ; et (ii) prévalent sur toute condition contradictoire ou supplémentaire de tout devis, toute commande, toute reconnaissance ou toute communication similaire entre les parties, à condition toutefois que la page de description du produit figure dans les pages de description de produit attachées au présent Accord. Les conditions prendront fin immédiatement en cas de violation d'une condition contenue dans les présentes avec interdiction d'utiliser les Services. Les exclusions de garantie et de dommages-intérêts et les limitations de responsabilité énoncées dans les conditions resteront en vigueur en cas de résiliation.


  18. les coordonnées de McAfee.


    Service Client et support technique :


    Litiges :


    Attn: McAfee Legal Department


    5000 Headquarters Drive


    Plano, Texas 75024