隱私權和法律條款
隱私權
隱私權聲明
McAfee 隱私權聲明
 

生效日期:2018 年 8 月 7 日

 

McAfee, LLC 及其附屬機構 (以下稱「McAfee」、「我們」) 極為重視隱私權、安全性和線上安全,這些均是我們基本任務中不可或缺的部分;而我們的基本任務是保護我們產品和服務的使用者 (以下稱「您」和「您的」),使其線上資訊和活動免受盜竊、中斷和未經授權存取的風險。 本隱私權聲明 (以下稱「聲明」) 旨在通知您我們如何透過我們的網站 (以下稱「網站」)、產品、服務以及網路和行動應用程式 (統稱為「服務」) 或當您與我們互動時,收集、使用和共用您的個人資料。

 

McAfee 直接向消費者 (您可在此找到更多有關這些產品的資訊,以下稱「消費者產品」),以及公司和企業客戶 (您可在此找到更多有關這些產品的資訊,以下稱「企業產品」) 銷售產品和服務。 本隱私權聲明適用於下列情況:當您下載我們的任一服務時,我們從您或您的裝置所收集的資訊,以及我們的分銷合作夥伴或企業客戶在您的裝置上安裝我們的服務時所收集的資訊。

 

當您存取或使用我們的服務時,即表示您承認您已閱讀本聲明並瞭解其內容。 您使用我們的服務和網站以及任何隱私權爭議均受本聲明、任何適用的服務條款 (包括任何適用的損害賠償限制和爭議解決) 以及任何適用的使用者授權合約的約束。

 

隨著 McAfee 的發展,我們的業務發生變更,我們可能會在我們認為適當的時候更新本聲明,以反映這些變更。 如果本隱私權聲明有任何重大變更,我們將透過電子郵件、產品內通知或適用法律規定的其他方式通知您。 請務必返回檢查,並確認您已檢閱本聲明的最新版本。

 

本聲明適用於全球所有的服務使用者。 如果您是歐洲經濟區的居民,則您還擁有其他權利 (本聲明中另有說明)。

 

我們收集哪些類型的資訊?

 

為提供服務,我們需要收集相關資訊。 有些資訊是您直接提供給我們,有些是我們透過服務自動收集,另一些則是從第三方收集。 在本聲明中,「個人資料」係指單獨使用或與其他資料結合使用即可識別您身分的資料。

 

我們收集您提供給我們的資訊。 例如,當您購買產品或服務、建立帳戶、填寫表格、參加競賽或促銷活動、請求客戶服務或以其他方式與我們通訊時,我們即會收集相關資訊。

 

您可能提供的個人資料類型包括:

 

  • 連絡資訊 (如姓名、電子郵件地址、郵寄地址和電話號碼);
  • 付款資訊 (包括支付卡號和相關的識別碼、帳單地址和銀行帳戶資訊);以及
  • 帳戶登入認證 (某些服務可能包括社交網路認證)。

 

我們也可能向您收集其他資訊或收集其他有關您的資訊,例如關於您購買的產品、您的興趣、人口統計資訊、照片和影片,以及生物識別資料 (如指紋或聲紋) 等資訊。 您也可能向我們提供其他資料。

 

我們會自動收集有關您與服務以及安裝服務所在裝置互動的資訊。 在某些情況下,我們會自動收集有關連接到與安裝服務所在裝置網路相同的其他裝置的資訊。

 

例如,我們可能會收集並使用以下內容:

 

  • 有關您查看或搜尋的產品以及您使用的服務的資訊,包括花費的時間和其他統計資訊;
  • 關於您的電腦、裝置、應用程式和網路的詳細資料,包括網際網路通訊協定 (IP) 位址、Cookie 識別碼、行動營運商、藍牙裝置 ID、行動裝置 ID、行動廣告識別碼、MAC 位址、IMEI、廣告客戶 ID,以及您存取網際網路時自動指派給您電腦或裝置的其他裝置識別碼、瀏覽器類型和語言、語言喜好設定、電池電量、開/關狀態、地理位置資訊、硬體類型、作業系統、網際網路服務供應商、您在使用服務前後所造訪的頁面、您造訪的日期和時間、您在每個頁面上花費的時間、您點選的連結和在服務中查看的頁面的相關資訊,以及透過使用服務所採取的其他行動 (如喜好設定)。 我們可能透過服務或透過其他網路分析方法收集此資訊;以及
  • 關於您的網際網路、應用程式或網路使用情況的詳細資料 (包括您造訪過的網站網址或網域名稱、關於您裝置上安裝的應用程式的資訊,或流量資料);以及效能資訊、當機記錄和其他彙總或統計資訊。

 

為向您提供服務,包括偵測與評估惡意軟體和垃圾郵件,我們可能會從您的檔案中掃描、收集和儲存資料,包括電子郵件、附件、電子郵件地址、中繼資料、URL 和流量資料。

 

我們會透過服務以及 Cookie、網路信標或網路臭蟲,及清除 GIF 等技術收集此資訊。 請參閱我們的 Cookie 聲明,以瞭解更多關於 Cookie 和我們使用的其他類似技術及您可用的選擇等資訊。

 

有關 Verizon Safe Wi-Fi 的說明

 

Safe Wi-Fi 是由 Verizon 和 McAfee 為您提供的應用程式。 若您是 Verizon 客戶,您與 Verizon 的關係將受您的客戶合約條款約束,包括仲裁條款、Verizon 隱私權政策和 Safe Wi-Fi 服務條款。 您可分別在以下網址取得最新版本的客戶合約和 Safe Wi-Fi 服務條款:www.verizonwireless.com/b2c/support/customer-agreement 和 https://www.verizonwireless.com/support/safe-wifi-legal/。 Safe Wi-Fi 應用程式包含 McAfee 的 VPN 技術,可為您提供安全的加密通訊服務。 McAfee 不能且不會讀取、收集或分析您透過 Safe Wi-Fi 所傳輸的資料。 若您是 Verizon Safe Wi-Fi 客戶,則您與 McAfee 的關係將受 McAfee 授權合約 (可在  https://www.mcafee.com/consumer/zh-tw/policy/legal.html?tab=license 的「授權合約」索引標籤下找到該內容),以及本隱私權聲明的約束。

 

我們從第三方收集的資訊

 

我們可能會從其他管道接收您的相關資訊,並將該資訊與我們直接收集的資訊相結合。 我們可能從其他管道接收的資訊包括:用於更正記錄的更新交付或付款資訊、購買或贖回資訊,以及客戶支援和註冊資訊。  對於我們的身分保護消費者產品,我們還可能收集信用或身分資訊,用於協助防止和偵測欺詐行為。  

 

位置資訊

 

某些服務可能會請求提供存取您位置的權限。 如果您授予此權限,我們將會使用 GPS、無線或藍牙技術收集有關您所在位置的資訊。 您可以透過行動裝置設定來控制對精確位置資訊的存取權限。 我們也可能查看您的 IP 位址以確定您的大概位置。

 

我們如何使用我們收集的資訊?

 

協助為您提供保護

 

當您安裝或使用我們的任一項服務時,服務即會在您的裝置或環境背景下執行,以協助預測威脅並為您、您的裝置和資訊提供更完善的保護。  例如,McAfee 可能使用資訊:

 

  • 分析傳送至/自您裝置的資料,以隔離和識別威脅、漏洞、病毒、可疑活動、垃圾郵件和攻擊,以及告知您存在潛在的威脅;
  • 加入威脅情報網路、展開研究,以及調整產品和服務,以協助應對新的威脅; 
  • 加密您的資料、鎖定裝置,或是備份或恢復您的資料;
  • 檢查服務更新並建立有關我們服務的效能報告,以確保服務正常運作;以及
  • 當您使用我們的身分監視產品時,尋找資料是否存在濫用情況。

 

經營我們的業務

 

我們亦會使用我們為其他業務目的所收集的資訊,包括將其用於:

 

  • 分析您的行為,以衡量、自訂和改善我們的網站和服務,包括開發新產品和服務;
  • 宣傳我們認為您可能感興趣的 McAfee 產品和服務;
  • 建立和管理帳戶及授權,方式包括收集和處理付款並完成交易;
  • 提供客戶支援、疑難排解問題、管理訂閱及回應請求、問題和意見;
  • 宣傳特殊活動、計劃、調查、競賽、抽獎及其他優惠和促銷,並管理對這些活動的參與;
  • 進行市場和消費者研究以及趨勢分析;
  • 對在我們的部落格、論壇和其他公開通訊工具中張貼文章提供支援;
  • 進行會計、稽核、計費、對帳和收款活動;
  • 預防、偵測、辨識、調查及回應潛在或實際索賠、責任、禁止的行為和犯罪活動;以及
  • 遵守和執行法律要求、合約和政策。

 

用於廣告宣傳

 

我們為客戶提供多種免費產品。 為免費提供這些產品,我們可能會使用透過這些產品所收集的資訊,例如您造訪的網站或您使用的行動應用程式,以便 McAfee 和其他供應商向您展示符合您興趣的廣告。 我們會透過與選定的合作夥伴共用指派給您裝置的識別碼,以及網頁瀏覽活動或應用程式使用情況來達成此目的。 本資訊不會識別您的個人身分,且我們也會以合約方式禁止合作夥伴使用我們提供的資訊來識別您的身分。 您可以在包含此資料共用功能的產品設定中選擇不使用您的資訊。 如需更多有關包含此功能的服務以及如何選擇退出的資訊,請按一下此處

 

第三方廣告

 

我們會與第三方廣告公司合作,在您造訪我們的網站或使用某些服務時向您展示或投放廣告。 這些第三方廣告商可能會收集您與網站或服務或其他網站或服務的互動資料,以衡量其廣告的有效性並個人化廣告內容。 請參閱我們的 Cookie 聲明,以深入瞭解 McAfee 和這些廣告合作夥伴如何使用 Cookie 等追蹤技術和可供您選擇的選項。

 

如果您已同意允許服務存取您的位置,我們的行動廣告合作夥伴可能會使用您的位置資訊來定位發送廣告給您。 您可以使用裝置上的位置設定來撤消對您位置資訊的存取權限

 

其他用途

 

我們可能會將個人資料用於我們擁有合法權益的用途,例如直接行銷、個人或市場研究、反欺詐保護,或您在提供個人資料時向您披露或經您同意的任何其他目的。

 

我們會與誰共用個人資料?

 

一般而言,我們會根據法律要求或徵得您的同意後,披露我們收集的資訊以提供服務、與您通訊、宣傳或推廣我們的服務,以及促進我們業務的變更或轉讓。 例如,我們可能會按如下方式共用我們所收集的資訊:

 

  • 與 McAfee 集團公司的目前和未來成員共用資訊,且僅將資訊用於本聲明中說明的用途;
  • 與為我們提供服務的服務供應商共用資訊;
  • 如果我們認為對預防實體、財務或其他傷害、損害或損失實屬必要或適宜 (包括防範欺詐或信用風險),即會共用資訊;
  • 根據當局和適用法律的指示或要求,與法律、政府或司法機關共用資訊,或涉及法律活動 (如回應可疑的違法或非法活動的傳票或調查,或我們真誠相信使用者可能參與違法或非法活動,或我們受合約或法律約束以使客戶或業務合作夥伴遵守適用法律) 時即會共用資訊;
  • 與收購、合併、資產出售或其他類似業務轉移有關,或在前述事項的談判期間,且該類業務轉移涉及我們所有或實質上所有的資產或功能,而其中個人資訊會作為企業資產的一部分進行轉移或共用 (前提是該方同意以與本聲明一致的方式使用或披露此類個人資料,或取得您對其他用途或披露的同意) 時即會共用資訊;
  • 徵得您的同意或在您的指示下,如您選擇共用資訊或公開發布內容和評論 (例如社交媒體貼文) 時即會共用資訊;以及
  • 如果您訂閱的產品允許使用該功能,則根據您自行決定,與您選擇的人員共用資訊。

 

我們也可能與第三方共用不會識別您身分或任何特定裝置的彙總資料。

 

您的加州隱私權利 -《反客戶資訊披露法》(Shine the Light Law)

 

未經您的允許,McAfee 不會與非附屬第三方共用可識別您身分的資訊以實現其行銷目的。

 

我們如何保護您的資料?

 

我們採用管理、組織、技術和物理安全措施來保護我們收集和處理的個人資料。 我們的安全控制措施旨在維持資料的機密性、完整性和適當的可用性層級。

 

您對您的個人資料有哪些選擇?

 

McAfee 帳戶

 

若您註冊 McAfee 消費者產品,則可隨時透過造訪「我的帳戶」或依下述說明與我們連絡,以存取並更正您設定檔中的個人資料。 如果您尚未註冊 McAfee 產品,但您的裝置上已安裝我們的某款產品,則可解除安裝該產品以阻止 McAfee 從您的裝置收集資料。 若要關閉您的帳戶或有其他支援問題,請造訪 McAfee「連絡我們」頁面,然後按一下「支援」。

 

行銷通訊

 

若要停止接收行銷通訊,請按一下電子郵件中的取消訂閱連結,或針對企業行銷按一下此處,或者針對消費者行銷按一下此處

 

如果您選擇不再接收行銷資訊,McAfee 可能仍會與您就交易或管理主題 (如安全更新、產品功能和服務請求) 進行溝通。

 

資料存留

 

只要您是我們產品的註冊訂閱者或使用者,或只要與提供服務相關的業務目的 (例如內部報告和對帳目的) 合理所需,或是要為您提供您可能要求的回饋或資訊,McAfee 即會保留您的個人資料。

 

兒童隱私權

 

McAfee 的某些服務提供安全功能,家長可將其用於監控其子女的線上活動、實際位置或對註冊裝置的使用。 這些服務需取得家長的同意,且我們不會故意將我們從兒童裝置所收集的個人資料用於除提供服務之外的任何目的。 這些產品允許家長隨時刪除其子女的個人設定檔。 如果您認為我們錯誤地收集了您子女的資訊,或對我們關於兒童的做法有疑問或疑慮,請透過以下方式與我們連絡。 如果您未滿 18 歲,則必須先取得家長的許可才可存取服務。 McAfee 敦促家長指示其子女在沒有家長許可的情況下絕不可提供真實姓名、地址或電話號碼。 如果您發現您的子女在未經您同意的情況下向我們提供了個人資料,您可透過以下方式與我們連絡,告知我們此類情況。 如果我們得知我們收集了 13 歲以下 (在某些轄區為 16 歲以下) 兒童的任何個人資料,我們將立即採取相關措施,刪除此類資訊並終止兒童的帳戶。

 

歐洲經濟區居民

 

資料傳輸

 

McAfee 總部位於美國,而我們在美國和世界各地均擁有營運業務、實體和服務供應商。 因此,我們和我們的服務供應商可能會將您的個人資料傳輸至無法提供與您本國管轄權相同資料保護等級的司法管轄區,或於該類地區儲存或存取個人資訊。 我們將採取措施,確保您的個人資料在我們進行處理的司法管轄區內可獲得足夠的保護。 如果您位於歐洲經濟區 (EEA) 或瑞士,我們會透過一系列以標準合約條款 (根據歐盟地區的法律所授權) 為基礎的公司間合約,為傳輸至 EEA 或瑞士以外之國家/地區的個人資料提供充分的保護。 您有權透過以下方式與我們連絡,以取得這些合約的副本。

 

存取、修正、清除和限制

 

若您註冊 McAfee 消費者產品,則可隨時透過造訪「我的帳戶」,以存取並更正您設定檔中的個人資料。 如果您尚未註冊 McAfee 產品,但您的裝置上已安裝我們的某款產品,則可解除安裝該產品以阻止 McAfee 從您的裝置收集資料。

 

您可以使用下文所述方式與我們連絡,並根據適用法律,請求存取、變更或移除您的個人資料。 對於某些請求,且法律允許時,我們可能會收取管理費用。 我們將在執行您的請求之前,告知您可能產生的任何相關費用。

 

雖然 McAfee 竭盡全力為客戶提供其個人資料存取權限,但在某些情況下,我們無法提供存取權限,包括但不限於:資訊包含法律權限、資訊會危害他人隱私權或其他合法權利、在相關情況下提供存取的負擔或費用與個人隱私權風險不成比例,或者資訊屬於商業資產。 如果 McAfee 決定在任何特定情況下存取權限應受到限制,我們將會向您說明做出該決定的原因,並為您提供進一步查詢的連絡點。 為保護您的隱私權,我們將會採取商業上合理的措施來驗證您的身分,確認後才允許存取或變更您的個人資料。

 

僅針對公司/企業客戶

 

McAfee 為資料處理者,且僅會依其客戶的指示處理個人資料。

 

McAfee 將根據企業客戶所提供的書面指示採取行動,以對 McAfee 產品和系統中所持有的個人資料進行存取、刪除、發布、更正或封鎖存取權限。 任何有關存取、刪除或糾正的請求均應由獲授權的個人使用 https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html 所提供的個人資料請求表提出。 我們將根據適用的資料保護法來協助客戶處理其員工的請求。

 

針對您所購買的 McAfee 產品,如需更多關於該產品處理的個人資料的資訊,請與您的帳戶管理員連絡。

 

處理的基礎原則

 

我們僅會在以下情況下處理您的個人資料:

 

  • 我們需使用您的個人資料來履行我們與您簽訂的合約下的責任 (例如處理您購買或請求的服務的付款和提供服務)。
  • 我們對處理您的個人資料擁有合法權益。 例如,我們擁有合法權益來處理您的個人資料,以提供、保護和改善我們的服務,與您溝通有關服務的變更,並通知您有關新服務或產品的資訊。

 

問題或投訴

 

如果您是歐洲經濟區的居民,且對於我們無法解決的個人資料處理方法有所疑慮,則您有權向所居住地區的資料隱私權機構提出投訴。

 

指向其他網站的連結

 

我們的網站和服務可能含有指向其他網站的連結,方便您使用或供您參考。 這些網站可能由非 McAfee 附屬公司營運。 所連結的網站可能有其自己的隱私權政策或聲明,如果您要造訪任何連結網站,我們強烈建議您檢閱這些隱私權政策或聲明。 我們對於任何不隸屬於 McAfee 之網站的內容、隱私權做法或使用概不負責。

 

連絡我們

 

您可就此隱私權聲明與我們連絡:

 

在美國境內,請撥打 +1 (888) 847-8766 與我們連絡,或寫信至:

 

Attn: Legal Department – Privacy Office 
5000 Headquarters Drive
Plano, TX 75024

 

在歐洲經濟區內,請撥打 +353 21 467 2000 與我們連絡,或寫信至:

 

McAfee, Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9

 

您有權隨時向資料保護委員會 (愛爾蘭資料保護問題監督機構) 提出投訴,其網址為:https://www.dataprotection.ie/docs/Home/4.htm,連絡電話為:+353 57 868 4800。

 

在日本,請寄送電子郵件或寫信給我們:

 

Privacy
McAfee Co. Ltd. 
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku,  
Tokyo, 150-0043
電子郵件地址:MBJP_McAfeePrivacy@McAfee.com

Cookie 聲明
Cookie 聲明
 

生效日期:2018 年 5 月 24 日

 

我們的網站和行動應用程式 (以下統稱「服務」) 使用 Cookie 和類似技術,為您提供個人化的資訊、記住您的行銷和產品喜好設定,並協助您獲得正確的資訊,以確保為我們的訪客提供最好的體驗。 本聲明將說明 McAfee、其附屬機構和合作夥伴如何使用 Cookie 和類似技術達成這些目的。

 

McAfee 及其合作夥伴使用哪些技術?

 

如同許多服務,我們和合作夥伴會使用 Cookie 和類似技術來執行工作,如提供和改善您的體驗以及客製化廣告等。 我們和合作夥伴所使用的 Cookie 和類似技術包括以下各項:

 

  • Cookie。 Cookie 是小型檔案,通常由字母和數字組成,當您造訪網站時便會存放在您的瀏覽器或裝置上。 Cookie 廣泛用於協助促進網站運作、提高網站工作效率,並提供分析資訊

  •  SDK。SDK 是由我們合作夥伴所提供的代碼區塊,可能會安裝在我們的行動應用程式中。 SDK 可協助我們瞭解您如何與我們的行動應用程式互動,並會收集某些有關您用於存取應用程式或裝置上安裝之其他應用程式的裝置和網路資訊。 SDK 通常會與合作夥伴共用指定給裝置的行動廣告識別碼 (在 Apple 裝置上稱為「IDFA」或「廣告 ID」,在 Android 裝置上稱為「廣告 ID」)。

  • Flash Cookie。 Flash Cookie 是一個小型資料檔案,會放置在使用 Adobe Flash 或類似技術的電腦上,可能內建在電腦中或由您下載或安裝至電腦。 我們使用這些技術來個人化和提升您的線上體驗、促進流程,以及個人化和儲存您的設定。 例如,Flash Cookie 可以協助我們的網站訪客設定與影片體驗相關的音量喜好設定、玩遊戲和執行問卷調查。 這些技術有助於我們衡量訪客最感興趣的領域,進而改善網站體驗。 按一下此處 以瞭解如何管理 Flash Cookie 的隱私權和儲存設定。

  • Web 指標。 Web 指標是一個非常小的透明圖片檔案,用於追蹤您在單一網站或一系列網站上的瀏覽情況。 Web 指標也可稱為「網路臭蟲」或「透明 Gif」,可與 Cookie 一起使用以瞭解網站使用者如何瀏覽網站。

  • 本機儲存。本機儲存包括 HTML5 本機儲存和瀏覽器快取。 我們可使用這些技術在您的瀏覽器或裝置上本機儲存資料。
     

McAfee 及其合作夥伴和服務供應商會使用不同類型的 Cookie,如下所示:

 

類別
目的
基本
這些 Cookie 是我們服務運作所必需的要素 (例如,使您能登入我們網站的安全區域或使用購物車)。 這些 Cookie 使您能在服務中移動並使用其功能。
自訂
這些 Cookie 用於在您返回我們的服務時進行識別。 我們因此能夠為您提供個人化的內容、稱呼姓名迎接您,並記住您的喜好設定 (例如,您的語言或地區選擇)。
分析和研究
這些 Cookie 可讓我們分析有關服務的活動,以改善和最佳化我們服務的運作方式。 例如,我們可以使用這些 Cookie,以確保訪客能夠輕鬆找到所需的資訊。
廣告
這些 Cookie 記錄您的線上活動,包括您使用我們的服務、您造訪的網頁,以及您曾點按的連結和廣告。 我們還可以透過這些 Cookie 向您提供更貼合您興趣的廣告和其他通訊資訊。

 

就 Cookie 和類似技術而言,我有何選擇?

就使用 Cookie 和類似技術而言,您有多種選擇:

  • 您可以使用瀏覽器的設定來決定是否接受 Cookie。 您也可以從瀏覽器中移除 Cookie。 如需更多有關如何管理瀏覽器 Cookie 的資訊,請遵循瀏覽器提供的說明進行操作。 請注意,如果您封鎖所有 Cookie,則可能會影響我們網站的功能。

  • 與我們合作的廣告技術合作夥伴可能會為您提供選項,以選擇不使用有關您造訪網站和使用應用程式的資訊來發送符合您興趣的廣告。 您可造訪下列網站,瞭解更多關於基於興趣的廣告,以及如何選擇不使用您的網頁瀏覽活動來發送符合您興趣的廣告: 數位廣告聯盟 (Digital Advertising Alliance)、 網路廣告促進協會 (Network Advertising Initiative) 和 歐洲互動廣告局 (Interactive Advertising Bureau,IAB)

  • 您可以透過裝置設定 (在 iOS 裝置上稱為「限制廣告追蹤」(Limit Ad Tracking),在 Android 裝置上則稱為「選擇退出基於興趣的廣告」(Opt Out of Interest-Based Advertising) 或「選擇退出廣告個人化」(Opt Out of Ads Personalization),選擇不使用有關您行動應用程式使用情況的資訊來發送符合您興趣的廣告。

  • 某些 McAfee 產品為免費提供的產品。 為免費提供這些產品,我們可能會使用您造訪的網站或您使用的行動應用程式等資訊,以便向您展示符合您興趣的廣告。 我們會與選定的合作夥伴共用有關您裝置的資訊來達成此目的,例如您的裝置和廣告識別碼,以及網頁瀏覽活動或應用程式使用情況。 本資訊不會識別您的個人身分,且我們也會以合約方式禁止合作夥伴使用我們提供的資訊來嘗試識別使用者的身分。 您可以在包含此資料共用功能的產品設定中選擇不使用您的資訊。 請按一下此處以瞭解更多關於特定產品和服務的可用選項。

  • 最後,我們參與 Facebook 行動廣告聯播網 (Facebook Audience Network),為公司提供一種方式,可在同屬網路一部分的應用程式和網站上向 Facebook 使用者展示其廣告。 Facebook 會協助訂製廣告,使其具有相關性和實用性。 您可以使用 Facebook 的廣告喜好設定工具來檢視和變更我們網站和應用程式上的喜好設定,包括是否接收這些訂製的廣告。
     

McAfee 如何回應「不要追蹤」訊號?

 

目前並沒有行業就回應「不要追蹤」訊號達成一致意見。 此時,McAfee 服務和網站並不會回應使用者的「不要追蹤」訊號。

 

如何連絡我們

 

如果您對我們如何使用 Cookie 和類似技術有任何疑問,您可以使用以下資訊與我們連絡。 請提供您的連絡資訊以及相關疑慮的詳細說明。

 

在美國,請撥打 +1 866 622 3911 與我們連絡,或寫信至:

 

Attn: Legal Department – Privacy Office 

5000 Headquarters Drive

Plano, TX 75024

 

在歐洲經濟區內,請撥打 +353 21 467 2000 與我們連絡,或寫信至:

 

McAfee, Legal Department

2000 City Gate

Mahon

Cork

Ireland

T12 RRC9

 

您有權隨時向資料保護委員會 (愛爾蘭資料保護問題監督機構) 提出投訴,其網址為:https://www.dataprotection.ie/docs/Home/4.htm,連絡電話為:+353 57 868 4800。

 

在日本境內,請撥打 +81 0570 010 220 與我們連絡,或寫信至:

 

Personal Data Protection Manager
McAfee Co. Ltd. 
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku,  
Tokyo, 150-0043
電話:(交換機) 03-5428-1100

 

個人資料申請
個人資料申請

授權合約
McAfee 授權合約
 

最後更新時間:2019 年 4 月 4 日

 

感謝您選擇 McAfee。

 

這是您以個人消費者或小型企業實體 (以下稱「您」) 的身分與 McAfee, LLC (以下稱「McAfee」、「我們的」或「我們」),或下文中所列的我們的附屬公司之一 (根據您居住的地點或您獲得產品或服務的方式而定) 訂立的合約 (以下稱「合約」)。 本合約規定您使用我們軟體和服務 (以下稱「軟體」或「服務」) 的權利及條件。 您應閱讀完整的文件,包括任何連結的條款,因為所有條款均非常重要,且共同構成適用於您的本合約。 請特別注意下文中的放棄約束性仲裁條款和集體訴訟,這將影響爭議的解決方式。

 

按一下接受按鈕、以電子方式表示同意、載入軟體或以其他方式使用「軟體」或「服務」,即表示您同意本合約的條款與條件。 如果您不同意本合約條款,請勿安裝、存取或使用「軟體」或「服務」。 若您已接受多個版本的合約,則您所接受的最新版本是您與我們之間的合約,並取代所有之前的版本。 如果本合約的任何翻譯版本與英文版本發生衝突,以英文版本為准。

 

本合約涵蓋:

 

  • 授權條款 (包括限制、所有權、變更、終止和隱私權)
  • 付款和支援條款 (包括自動續訂、取消、退款、支援和更新)
  • 特定產品和服務 (包括免費產品) 的特定條款
  • 身分保護服務特定條款
  • 放棄約束性仲裁和集體訴訟
  • 一般法律條款 (包括有限保固、保固免責聲明、責任限制、授權實體和當地法律規定)
  • McAfee 連絡資訊

 

授權條款

 

 適用於個人的使用授權。 我們很高興授予您 (個人消費者) 個人、不可轉讓且非獨佔的條款限制授權,以安裝和使用您已根據系統要求,針對您「許可授權」或「服務授權」(如適用) 中指定、供個人使用的裝置數量和使用者數量,所購買訂閱的任何「軟體」和「服務」。

 

「許可授權」是指允許使用「軟體」的裝置和使用者數量和類型,如購買或下載「軟體」時隨附的文件中所指定,而此類文件可能包括 (取決於您購買授權的管道):結帳付款頁面、我們網站上的產品說明頁面、我們針對購買所傳送的電子郵件確認函、套件 (若是在零售商店購買),或在您購買產品時提供給您的其他文件。 若未指定授權的裝置計數或使用者計數,則「許可授權」將限於單一裝置和使用者。

 

「服務授權」是指您所購買的服務範圍和期限,如在您購買產品時提供給您的文件中所指定。 若文件中未指定範圍或期限,則「服務授權」將限於單一裝置和使用者使用一年。

 

「系統要求」是指特定 McAfee 產品將可於其上正常運作的支援裝置和作業系統,如我們網站上所列。 您有責任確保符合「系統要求」,如取得更新或升級,以便繼續使用「軟體」。

 

適用於小型企業的使用授權。  此授權僅允許獲授權小型企業實體雇傭的人員使用「軟體」。 根據本合約的條款與條件,並以註冊「軟體」為前提,我們特此授予您使用「軟體」的非獨佔且不可轉讓的權利,以用於您已購買訂閱授權的相應數量裝置上 (如您購買訂閱授權時隨附的文件中所規定),但前提條件是此類使用僅可出於內部業務營運目的,僅由您雇傭的人員使用,且僅限於您所購買的訂閱期限。 (就本合約而言,使用「軟體」表示存取、安裝、下載、複製或以其他方式從「軟體」的使用中受益)。 您承認「軟體」和所有相關資訊均為我們及我們的供應商所有。 在您保有訂閱的期間內,您有權取得我們普遍提供的「更新」。 根據本合約的規定,我們可撤銷此授權。

 

您只能在我們支援的裝置和作業系統中使用「軟體」,且使用情況可能受您的硬體、軟體和網際網路存取的效能和相容性影響。 您有責任確保符合系統需求,以及承擔設備成本,這可能包括能夠不時獲得更新或升級,以便繼續使用「軟體」。 產品描述頁規定了系統要求。 (就本合約而言,產品描述頁表示描述產品的網頁和/或相關產品資料表)。  

 

您必須註冊所購買的各個「軟體」授權。 必須註冊才能取得技術支援、領取每個購買的授權在訂閱年度內每年包含的病毒移除服務,以及使您未來購買的任何授權與您最初購買的授權具有相同的續訂日期。 未使用的服務不會滾存至下個訂購年度。 您有義務確保組織內的人員可存取您的註冊帳戶及帳戶個人資料中指明的電子郵件地址,以便取得我們提供的支援,以及確定下文所述額外購買的授權的按比例費率。

 

若今後您為註冊到帳戶的「軟體」購買額外授權,並且您在新購買的授權中使用帳戶設定檔中指明的電子郵件地址,則額外授權的最初期限將自動縮短,以使續訂日期與您最初購買的「軟體」授權續訂日期相同。  在該情形下,對於縮短後的最初期限,將按日曆日對您收取按比例的訂閱價格。 若您未將最初授權註冊到帳戶,或您在結帳時未使用與帳戶關聯的電子郵件地址,則我們不會對您收取按比例價格,並且此等額外授權的訂閱期限將為您所購買的期限。

 

若合約由於任何原因終止或到期,您或您雇傭的任何人員將不再有權使用或存取「軟體」,包括任何線上儲存或備份服務,並且我們可以依酌情決定取消和/或關閉您的帳戶。 終止或到期日期後,我們將按照我們的標準原則刪除您線上儲存或備份的任何資訊、文字、檔案、連結、圖像或提供給我們的其他材料(「內容」)。 您自行負責在本合約到期或終止前將您的「內容」儲存或備份至別處。 不論何時使用「軟體」,均受本合約條款約束。

 

限制。 「軟體」和「服務」是授權而非銷售予您,且受到美國和國際法律和條約的保護。 未經我們允許,您無權複製或散佈「軟體」和「服務」,否則將面臨相關司法管轄區民事和刑事法律允許的罰款或任何其他處罰。 您不得:(i) 反向工程或以其他方式嘗試從「軟體」和「服務」得出原始程式碼,除非法律允許;(ii) 改編或修改「軟體」和「服務」,或基於「軟體」和「服務」創作衍生作品;(iii) 發佈、複製 (您的購買文件允許的備份複本除外)、出售、出借、出租、轉授權、轉讓或以任何其他方式將「軟體」和「服務」轉移給他人;(iv) 出於任何商業目的,利用「軟體」和「服務」(除非您是小型企業,在這種情況下,上述「適用於小型企業的使用授權」將適用);(v) 試圖規避「軟體」和「服務」中的技術保護措施;(vi) 使用「軟體」和「服務」從事違法活動;或 (vii) 參與干擾他人使用「軟體」和「服務」的任何活動。 若您已在裝置上安裝「軟體」和「服務」,而您將該裝置的所有權轉讓他人,則您必須確保從裝置上刪除所有「軟體」和「服務」,並且從您在我們這裡的帳戶中移除該裝置資訊。 如果我們確定您已違反本合約,我們有權終止或暫停本合約、您的帳戶及您對「軟體」和「服務」的存取權。 「軟體」和「服務」可能包含強制執行技術,用於限制內容儲存空間的大小、頻寬消耗,或可以安裝「軟體」和「服務」的裝置數目,或者允許我們在您違反本合約或您的授權到期或終止時暫停您對「軟體」和「服務」的存取。

 

所有權。 我們以及我們的供應商和合作夥伴,保留對各自「軟體」和「服務」的所有權以及與「軟體」和「服務」相關的所有權利,包括所有智慧財產權。 我們授予您的全部權利即本合約中明確規定的權利。 此外,若您向我們提供任何有關「軟體」和「服務」的評論、資訊、意見或建議,即代表您承認並同意我們可不受限制地出於任何目的使用這些資訊,而無需對您作出補償。

 

免費軟體和免費服務。 「軟體」和「服務」可能包括:(A) 免費版本的「軟體」,包括 (i) 隨附於付費訂閱,且我們不再收費或我們免費提供給您的任何功能,以及 (ii) 我們在試用、免費或評估的基礎上提供給您,或標記為「預發行」、「有限發行」、「Beta 版」或其他描述為實驗性、未經檢驗或沒有完整功能的任何功能 (以下稱「免費軟體」);以及 (B) 我們為您免費提供,並可能會標記為類似「免費軟體」且可能為實驗性、未經檢驗或沒有完整功能的服務 (以下稱「免費服務」)。

 

付費訂閱。 您使用軟體或服務的權利在您購買軟體或服務時隨附的文件中規定的訂閱期限 (以下稱「訂閱期限」) 內有效,且在適用的情況下,除非終止,否則在每個後續的續訂期限內均有效。 若您購買產品或服務時隨附的文件未指定您可使用產品或服務的期限,則您的訂閱期限為自購買「軟體」或「服務」之日起一年。 續訂「訂閱期限」構成您接受並同意當時有效的 McAfee 授權合約。

 

免費軟體和免費服務。 只要安裝「免費軟體」或我們以其他方式將「免費軟體」或「免費服務」提供給您,您使用 McAfee 產品或服務的權利即有效,且將繼續受限於下載時隨附文件中規定的任何限制 (如適用)。

 

本合約的變更。McAfee 可能需隨時間推移更新或變更其條款與條件。 若您擁有已付費訂閱,則在續訂時將適用任何新條款與條件。 若您不同意新的條款與條件,則您必須關閉自動續訂,並在「訂閱期限」結束時解除安裝「軟體」且停止使用任何「軟體」或「服務」以拒絕變更。

 

對於「免費軟體」和「免費服務」,繼續使用「免費軟體」或「免費服務」,即表示您接受對本合約的變更。 如果您拒絕更新的合約,您的「免費軟體」或「免費服務」授權將終止,且您必須停止對「免費服務」或「免費軟體」的一切存取和使用,並解除安裝「免費軟體」。

 

終止。 如果您無法遵循本合約的條款,我們可能會終止本合約。 您可以透過將「軟體」和「服務」從您的裝置中永久清除並取消您在我們這裡的帳戶,在「軟體」到期之前終止您使用「軟體」的權利。 請參閱我們的退款政策,確認您是否符合退款資格,然後再清除「軟體」和「服務」。 如果本合約到期或終止,(i) 您將無權再使用或存取「軟體」和「服務」,包括任何線上儲存或備份服務,(ii) 您必須從裝置中永久清除「軟體」和「服務」,以及 (iii) 我們可能會取消或關閉您的帳戶。 終止或到期後,我們將按照我們的標準原則刪除您線上儲存或備份的任何資訊、文字、檔案、連結、圖像或提供給我們的其他材料 (以下稱「內容」)。 您自行負責在本合約到期或終止前將您的「內容」儲存或備份至別處。

 

隱私權。 如需瞭解我們如何透過我們的網站、產品、服務及網站式行動應用程式來收集、使用和共用您的個人資料,請參閱我們的隱私權聲明

 

付款和支援條款

 

付款授權。

 

您同意,我們或我們授權的合作夥伴可向您的信用卡或扣款卡帳戶,或您提供的其他支付工具收取與您購買相關所欠的所有金額,包括任何訂閱續訂。 您同意,如銀行卡帳號、到期日或其他支付資訊發生變更,您將及時通知我們。對於信用卡和扣款卡,您同意,我們可根據從您的發卡機構和相關銀行卡網路直接或間接收到的更新來更新此等資訊,並且我們可使用更新的銀行卡資訊收取您所欠的金額。 這表示您同意我們向您的銀行卡或支付工具收取或扣除費用。

 

自動續訂。

 

您同意您的付費訂閱將自動續訂。 您授權我們或我們的授權合作夥伴,在訂閱到期日 30 天內,以您續訂時的續訂期限訂閱價格向您提供的銀行卡或支付工具收取費用。 您的自動續訂的訂閱價格可能會有所變動。 您的訂閱續訂不會間斷,並將一直持續到您取消為止。 如果您需要其他資訊或取消訂閱或修改自動續訂設定,請登入「我的帳戶」頁面或連絡客戶支援。 在您的「訂閱期限」到期前,我們將向您的帳戶個人資料中所列的電子郵件地址傳送通知,告知您即將到來的續訂。 請注意,若您使用信用卡或扣款卡以外的支付工具購買訂閱,則可能無法處理自動續訂。 進行續訂時,若您的「軟體」和「服務」已重新命名、升級或更換為具合理相應功能的新產品,我們可酌情決定以不超過新產品無折扣訂閱價的價格自動續訂您的新產品。

 

購買訂閱後,您可透過存取線上帳戶頁面或聯絡客戶服務部關閉自動續訂。 如果您不希望自動續訂,您必須在「訂閱期限」到期前超過 30 天關閉自動續訂。 若您未關閉自動續訂,則在每次續訂時,您的訂閱將於續訂期限內依據生效的合約持續有效,除非由您取消 (或由我們根據本合約終止)。

 

若關閉自動續訂,您將無法再使用我們專為註冊自動續訂並已支付訂閱費用的訂閱者提供的任何高級功能和服務。

 

取消。 除我們的退款政策規定外,取消訂閱或終止本合約並不會導致根據取消日期支付追溯退款或按比例計算的費用。 取消訂閱或終止本合約將停止收取未來產生的費用,且您將可存取已訂閱的「軟體」和「服務」,直到當時有效的「訂閱期限」結束為止。

 

退款。 如需更多有關針對向 McAfee 購買之「軟體」和「服務」的退款資訊,請參閱我們的退款政策

 

資料收費。 您須承擔因使用「軟體」或「服務」而需向您的資料或行動服務供應商繳納的任何費用,包括超過您的資料量或時間限制,或使用國內或國際簡訊服務而須繳納的超限費用或罰金。

 

支援和更新。 如果您的「軟體」和「服務」符合技術支援的資格,且您擁有目前已付費訂閱,您將根據我們目前的標準支援產品與服務獲得技術支援。 並非所有「軟體」和「服務」均符合技術支援的資格。 如需有關技術支援和附加選項的資訊,請參閱您購買隨附的文件或服務條款 (如適用)。 我們的標準支援產品與服務、政策和程序可能不定時變更,並且可能在各個國家/地區有所不同。 提供升級、修改或較新版本或對「軟體」和「服務」進行其他更新 (以下稱「更新」) 後,我們支援之前版本「軟體」和「服務」的任何義務隨之終止。 為了您的方便並確保您裝置上的「軟體」包含我們開發的新功能,同意本合約,即表示您允許我們在您的裝置上自動安裝可提供的「更新」和新「軟體」(根據您的請求或徵得您的同意),但前提是我們可以執行此等幕後安裝。  我們也可能會自動預載「軟體」,但若未經您同意,我們將不會啟動此類「軟體」。 為「免費軟體」提供的任何「更新」或技術支援依我們酌情決定提供,並可隨時終止。

 

產品與服務生命週期。 McAfee 可自行決定終止特定「軟體」或「服務」或「軟體」或「服務」的特定功能。 「銷售結束」是指我們不再提供特定「軟體」或「服務」以供購買、續訂或下載的日期。 若您的訂閱續訂期限在「銷售結束」日期後到期,您將無法續訂訂閱。 「支援結束」是指我們不再為特定「軟體」或「服務」提供自動修正、「更新」或技術支援的日期。

 

特定產品和服務的特定條款

 

服務。 除本合約和適用的購買文件外,您向我們購買的某些「服務」受到我們網站上發佈的附加服務條款約束。 您必須更新安全服務,以應對新的威脅、提高效能和效率,以及配合其他業務原因。 您確認並同意我們可能會在「訂閱期限」內修改「服務」的特色與功能。 此類修改不得實質性減少「服務」的功能。 有些裝置可能無法接收「服務」。 若要接收「服務」,您需要具備高速網際網路連線,且您的裝置必須符合適當的系統要求。

 

Safe Family 和多使用者產品。 如果您是成年人、父母或法定監護人,您僅可使用「軟體」或「服務」追蹤和監視您自己的子女、您對其擁有法定監護權的子女或您獲得合法授權可對其進行追蹤和監視的其他人。 對於您進一步使用多使用者「軟體」或「服務」追蹤和監視的任何第三方,您應負責從其獲得授權。

 

免費軟體。 如果您下載或以其他方式取得的「軟體」和「服務」為「免費軟體」,則合約的本條也將適用。 如果本條的任何條款與本合約的任何其他條款或條件發生衝突,本條將取代與此等「免費軟體」相關的此等其他條款與條件,但僅限於解決衝突所必需的範圍內。 所有「免費軟體」均以「現況」提供,無任何明示或默示保固、補償、維護或支援義務,但受法律無法排除或限制的法定權利約束。 您承認「免費軟體」可能含有錯誤和其他問題,會導致系統或其他故障和資料外洩。 您承認,我們不對您承諾或擔保,未來將向任何人公布或提供「免費軟體」,我們對您沒有公布或推出「免費軟體」的明示或默示義務,且我們沒有義務推出與「免費軟體」類似或相容的產品或對任何「免費軟體」的任何更新。 因此,您承認使用「免費軟體」的風險完全由您自己承擔。

 

「您的 (裝置) 終身護航」訂閱。 McAfee「您的 (裝置) 終身護航」訂閱若包含於您購買的裝置中,可應用於一台 Windows PC 或一部 Android 行動裝置 (以下稱「您的裝置」);若單獨購買 McAfee「您的 (裝置) 終身護航」訂閱,則可應用於不超過三台您的裝置。 適當安裝於您的裝置上後,McAfee「您的 (裝置) 終身護航」訂閱將在您的裝置行業標準使用期限內啟用,在一年時間內,您有權在正常工作時間獲得英文電話和 Web 式技術支援;並且只要目前安裝於您的裝置上的作業系統早於最新版作業系統 (如「Windows 10.x」或「Android 4.x」) 不超過兩個版本,則在您的裝置的行業標準使用期限 (行業標準使用期限為 PC 5 至 7 年,平板電腦或智慧型手機 3 年) 內,您有權獲得英文 Web 式技術支援。 在任何情形下,McAfee「您的 (裝置) 終身護航」訂購均不得轉讓或移轉至任何其他人員、PC 或裝置。 如果在您的裝置的使用期限內,您將您的裝置出售或以其他方式轉讓給其他人,則您的 McAfee「您的 (裝置) 終身護航」訂購將失效且終止,您的裝置的繼承所有者沒有權利安裝、使用或佔有 McAfee 「您的 (裝置) 終身護航」訂購。 任何試圖轉讓、移轉或重新安裝 McAfee「您的 (裝置) 終身護航」訂閱至其他 PC 或裝置,或在最初的 PC 或裝置,或最初的三台 PC 或裝置 (視具體情況而定) 以外安裝訂閱的行為,將使您安裝、使用或佔有 McAfee「您的 (裝置) 終身護航」訂閱的權利終止。 為了獲取更新和取得支援,您必須定期更新您的 McAfee「您的 (裝置) 終身護航」軟體,並升級至軟體之同一 McAfee 產品等級的最新版本。 若在任何時候,您決定升級至 McAfee「您的 (裝置) 終身護航」訂閱以外的不同產品,則該產品升級:(1) 需支付該產品的適當費用;(2) 不是「您的 (裝置) 終身護航」授權;並且 (3) 您的 McAfee「您的 (裝置) 終身護航」的訂閱和授權將自動終止而不另行通知或退還之前支付的任何金額。

 

病毒移除、TechMaster 服務或病毒保護承諾。 若您的訂閱包括病毒移除服務、TechMaster 服務,或享有我們的病毒防護保證或類似的服務,我們或我們的合作夥伴會存取您的裝置以嘗試移除惡意軟體或執行其他指定的服務,且可能適用附加條款,如可能於您購買隨附的文件 和我們網站上提供的服務條款所規定。 我們將從商業角度作出合理的努力以執行惡意軟體移除「服務」。 您理解並同意,並非所有的惡意軟體均可透過「服務」移除,且我們不保證我們可以從您的裝置中移除所有惡意軟體。 在適用法律允許的範圍內,我們對於因「服務」或由我們或我們的代表之任何作為或不作為 (包括疏忽) 而引起的資料或軟體之遺失或恢復,或無法使用系統或網路等狀況,將不承擔任何責任。 若我們與您合作處理任何密碼或其他存取控制問題,我們強烈建議您在「服務」完成後立即重設此類密碼。 您同意您是您裝置上的「軟體」合法授權持有者,且您將自行承擔使用網際網路的風險。 若選擇接收「服務」,即表示您確認 (i) 您對購買「服務」的相關硬體和軟體具有完整存取權,以及 (ii) 已針對可能會受到「服務」影響的硬體,將該硬體上的任何軟體或資料備份至獨立的媒體。 病毒防護保證需要您主動註冊我們的自動續訂服務,且受到我們網站上發佈的其他條款和限制約束。

 

密碼管理。 您有責任確保密碼和帳戶各個方面的安全。 您應確保帳戶的主要密碼和加密金鑰安全,若遺失,您可能會無法存取您的資料。 您自行對您帳戶項下發生的任何活動負責,包括由使用您帳戶的任何人進行的活動。 如有任何人未經授權使用或存取您的帳戶,您必須立即通知我們。 我們不對您帳戶的任何未經授權使用或存取所導致的損失負責;然而,您可能須對由於未經授權使用所導致的我們或其他各方的損失負責。 我們沒有對主要密碼的存取權限,而且如果您忘記任何密碼管理功能或「軟體」的主要密碼,我們無法恢復您的加密資料。 我們提供免費和付費版本的密碼管理「軟體」。 免費版本會限制您可以儲存的單獨帳戶 (如網站或應用程式登入) 的最大數量。 「軟體」的付費版本可能會在促銷期間免費下載,然而在促銷期結束時,如果您已超過免費版本允許的最大數量,我們將不允許您新增任何新的單獨帳戶。 如果您下載任何 McAfee 密碼管理「軟體」,則須支付所下載「軟體」的所有公示訂閱費用,並遵守本合約的條款與條件。

 

WebAdvisor。 McAfee WebAdvisor 軟體 (有對應網站) 可就相關網站可能存在的特定風險為使用者提供資訊指引。 WebAdvisor 軟體可以在主流搜尋引擎提供的連結旁顯示以顏色標記的符號,而對應網站的存檔頁能提供影響網站評等的因素相關資訊。 網站評等主要透過自動的方法實現;WebAdvisor 軟體無法偵測或檢查網站設計的每個方面,也不能確定網站所有者的意圖。 我們無法控制第三方網站的內容,也不會對此承擔責任,有些第三方網站可能包含您認為不良、不當或令您反感的內容。 網站評等不能作為特定網站的業務領域或信譽的擔保,因此在任何情況下,評等都不代表我們對網站內容、主題、整體品質或有用性的認可。

 

監測「服務」工作階段。 我們和我們的合作夥伴可能會 (但沒有義務) 監測和記錄「服務」工作階段,包括電話和線上工作階段,以供改善客戶服務、內部訓練和內部市場研究等目的之用。 您在此授權我們監測和記錄「服務」,以及在必要或適當時使用或披露任何資訊,以符合任何法律、法規或其他政府要求、為您或其他使用者提供「服務」,並改善我們日後可能提供給您的「服務」類型。

 

身分保護服務特定條款。

 

這些條款僅適用於您已註冊、有權使用,或使用我們或值得信賴的合作夥伴之一所提供的身分保護服務 (這些「服務」有時被稱為「身分保護服務」)。  您購買或註冊「服務」時隨附的文件以及適用且可於我們網站上取得的其他產品服務條款中可能指定了您在這些「服務」下的權限。

 

身分保護服務的某些功能僅適用於擁有有效社會安全號碼的美國居民。 如需有關資格要求的完整清單,請參閱此處。 在註冊「服務」時,我們會要求您提供以下類型的資訊:(i) 連絡資訊 (如姓名、地址、電話號碼和電子郵件地址);(ii) 身分相關資訊 (如出生日期、駕駛執照號碼和社會安全號碼);以及 (iii) 驗證您的身分和財務資訊 (如信用卡號) 的資訊。 這些資訊會用於驗證您的身分、向您收取我們「服務」的協議費用,並履行我們向您提供「服務」的義務,包括監控您的身分並根據需要與第三方 (例如身分驗證公司、第三方服務供應商、第三方資料供應商、消費者報告機構、徵信機構、付款驗證公司或執法機構等) 進行溝通以提供此類「服務」。 McAfee 隱私權聲明概述我們 (或其他代表我們行事的人) 就您使用身分保護服務,收集、使用和分享有關您的資訊的方式,且您有責任在同意本授權合約或使用我們的「服務」之前詳閱我們的隱私權聲明。

 

 您瞭解,若接受本合約並使用我們的身分保護服務,您將根據經修訂的「公平信用報告法」(以下稱「FCRA」),向我們和我們的員工、代理商、子公司、附屬公司、承包商、第三方服務供應商和資料提供商以及所有其他信用報告機構,包括 Experian、TransUnion、Equifax 和附屬實體,提供書面指示 (如這些條款所述)、同意和授權,以存取和使用來自每個國家信用或消費者報告機構有關您 (或有關您已註冊的任何兒童,如適用) 的消費者報告 (包括信用報告),並與第三方資料提供商和每個此類國家信用報告機構交換有關您的資訊,以驗證和監控您的身分並向您提供身分保護服務。

 

美國公平信用報告法。 「公平信用報告法」允許您在請求時,可從每個消費者報告機構獲取您消費者檔案中的所有資訊披露。 您必須直接從消費者報告機構獲取有關您在此類消費者報告機構之檔案的完整資訊披露。 由 McAfee 身分保護服務提供或要求的消費者報告並不構成消費者報告機構根據 FCRA 或類似法律要求作出的資訊披露。

 

根據 FCRA,您有權從每個國家信用報告機構獲得免費的年度信用報告披露。 您可以根據 FCRA 索取您的免費年度報告,網址為 www.annualcreditreport.com

 

若符合以下情況,您亦有權從消費者報告機構接收您信用報告的免費副本:

 

根據此類機構提供的消費者報告中的資訊,在過去 60 天內,您被拒絕執行或以其他方式收到通知出現涉及消費者、保險、就業或政府授權或政府給予之其他利益的不利行動。

 

根據此類機構提供的消費者報告中的資訊,在過去 60 天內,您被拒絕出租房屋/公寓,或被要求支付比一般要求更高的保證金。

 

您以書面方式證明您失業,並有意在您作出此類證明之日起 60 天內申請就業。

 

您以書面方式證明您是公益性援助的受益者。

 

您以書面方式證明您有理由相信,由於欺詐而導致您在此類消費者報告機構的檔案包含不準確的資訊。

 

此外,如果您居住在科羅拉多州、緬因州、馬里蘭州、麻塞諸塞州、紐澤西州或佛蒙特州,您有權每年收到一份您消費者報告的免費副本;如果您居住在喬治亞州,則有權每年收到兩次消費者報告的免費副本。 對於伊利諾州居民,法律規定消費者報告機構可根據請求免費或以一定的費用為您提供您消費記錄的副本。 在其他地方,消費者報告機構可能會就為您提供消費者報告而向您徵收合理的費用。

 

「公平消費者報告法」規定,您可對消費者報告中不準確或不完整的資訊提出爭議。 您不需要從任何消費者報告機構購買您的消費者報告,以針對您報告中不正確或不完整的資訊提出爭議,或從 EQUIFAX、EXPERIAN 或 TRANSUNION 三個國家消費者報告機構或任何其他消費者報告機構接收您的報告副本。

 

Equifax、Experian 和/或 TransUnion 可能根據其政策,在上述情況以外提供免費的消費者報告副本。 如果您希望連絡 Equifax、Experian 或 TransUnion,以直接從此類機構獲取您的消費者報告副本,或者,如果您想對 Equifax、Experian 或 TransUnion 信用報告檔案中包含的資訊提出爭議,請透過下列方式連絡此類實體:

 

Experian:1-800-EXPERIAN (1-888-397-3742)

 

Equifax:1-800-685-1111

 

Transunion:1-800-916-8800

 

如需您根據 FCRA 享有之權利的完整摘要,請按一下此處

 

附加保固免責聲明和責任限制。 以下是適用於身分保護服務的附加保固和責任限制:

 

您從我們或透過/從服務獲得的任何建議或資訊 (無論口頭或書面) 均不構成本合約中未明確聲明的任何保證。 身分保護服務將以「現況」和「可用」的基礎提供。 MCAFEE, LLC 與其第三方服務供應商及其資料提供商對服務均不作任何明示或默示的陳述或保證,並拒絕與之相關的任何明示或暗示保證。 在不限制前述規定的前提下,MCAFEE, LLC 與其第三方服務供應商及其資料提供商針對 IDENTIFY PROTECTION 服務的準確性、及時性、完整性、更新性、適銷性、非侵權性或特定目的之適用性不作任何擔保或保證,並對任何 (全部或部分) 因使用身分保護服務或其資料而導致或造成的損失或傷害概不負責。

 

我們並非信用修復組織或是依據其他適用法律而受監管的類似組織,亦不提供信用修復建議。

 

我們的信用監控產品與服務僅監控與採購消費者相關的信用檔案,並不會將與採購消費者相關的信用檔案針對任何其他由適當徵信機構所維護的信用檔案進行監控、比較或交叉參照。

 

我們不會監控所有業務的所有交易。

 

信用評分、報告和信用監控可能需要進行額外的驗證程序,並且將暫停信用服務,直到此類程序完成。 在您驗證您的身分之前,將收取降低的服務費。

 

Vantage Score 信用評分是以來自 Equifax、Experian 和 TransUnion 的資料為基礎的 Vantage Score 3.0 信用評分。 第三方可能會使用不同的 Vantage Score 或不同類型的信用評分來評估您的信譽。

 

對於 McAfee® Identity Theft ProtectionPlus 和高級版服務,由 Experian 和 TransUnion 所進行的信用監控可能需要數天時間才能開始。

 

您表明並保證,您將使用身分保護服務 (及其中的任何資訊) 來保護或防止實際欺詐、未經授權的交易、索賠或其他責任,而不是出於任何其他目的。

 

我們對於因超出我們合理控制的原因所導致的延遲或未能履約概不負責。

 

身分保護服務的免費訂閱有效期為自註冊之日起一年。

 

放棄約束性仲裁和集體訴訟

 

對於所有非歐盟客戶。

 

爭議仲裁約定。 僅受本節下文所述的小額索賠法院選項的約束,由您或我們針對另一方就本合約、「軟體」或「服務」而引起或以任何方式與之相關的任何索賠、爭議或糾紛,無論索賠類型或法律理論或補救措施 (以下稱「索賠」),均應透過機密的約束性仲裁解決。 仲裁約定包括但不限於:(i) 與本合約的可執行性或解釋有關的索賠,包括任何仲裁條款;(ii) 由您提出的索賠,以及代表您或與您相關的索賠,如破產案中的員工、代表、代理商、前任、繼任者、繼承人、受讓人或受託人;(iii) 與我們和/或我們的母公司、附屬公司、子公司、繼任者、受讓人、員工和代理商有直接關係的索賠;以及 (iv) 可主張為集體訴訟、私人檢察長或其他綜合、合併或代表訴訟一部分的索賠,明確地理解並同意此類索賠的仲裁必須僅以個人 (非集體和非代表) 為基礎進行,且仲裁員應有權僅以個人 (非集體和非代表) 為基礎裁決救濟。 雙方均同意,不在仲裁中進行集體訴訟、綜合訴訟、合併訴訟、私人檢察長或其他代表索賠,也不在法院進行此等訴訟。 若接受本仲裁約定,即表示您和我們同意放棄發起或參與集體訴訟、代表訴訟、私人檢察長訴訟或綜合或任何形式的合併訴訟的權利。

 

爭議通知。 尋求仲裁的一方必須在開始仲裁前至少 60 天將爭議書面通知另一方。 當您寄送通知給我們時,應寄至 McAfee, 5000 Headquarters Drive, Plano, TX 75024,收件者:Legal Department。 通知必須包含您的姓名、地址和連絡資訊、引發爭議的事實以及請求的救濟。 您及我們將作出合理的努力,在爭議通知寄出之日起 60 天內透過非正式談判解決任何爭議。 在 60 天後,您或我們可以開始仲裁。 儘管有上述通知義務,但任何仲裁請求仍須由您或我們,在適用於尋求或要求仲裁之索賠的訴訟時效範圍內提出。  這些通知義務不會修改適用於任何索賠的訴訟時效。

 

執行仲裁。 若未能透過非正式談判解決爭議,任何索賠、爭議或糾紛將依任何一方的要求,完全透過受《聯邦仲裁法》(以下稱「FAA」) 而非州法管轄的約束性仲裁處理。 僅受下文所述、適用於個人消費者的小額索賠法院選項的約束,您和我們放棄在法官或陪審團面前將所有爭議訴諸法庭 (或參與作為當事方或集團成員) 的所有權利。 相反,所有爭議將以個人身分呈交一名中立的仲裁員解決,而且仲裁程序將會保密。 將依據美國仲裁協會 (AAA) 規則選擇在其所在司法管轄區內取得律師資格並擁有至少十年經驗的律師,或退休或前法官擔當仲裁員。 仲裁員受本合約條款的約束,且按照本合約的修改內容,仲裁將受 AAA「商業仲裁規則」和「消費者仲裁規則」(以下稱「仲裁規則」) 的管轄。 如需詳細資訊,請參閱 adr.org 或致電 1-800-778-7879。 但對於求償金額低於 25,000 美元的索賠或反索賠,仲裁員將出具足以解釋裁決所依據的重要調查結果和結論的合理書面決定。 所有仲裁程序將以英文進行,且根據本合約中約束性仲裁條款進行的解釋、強制執行和訴訟將受美國 FAA 管轄。 仲裁裁決將會保密,並僅在為取得判決所必要或法律另有規定時披露。 您與我們進一步同意,判決可能會進入任何有管轄權的法院並由其裁決。 仲裁裁決僅將就仲裁中的索賠裁決指定當事人之間的權利和義務,且不得影響任何其他爭議的權利和義務。

 

費用。 發起仲裁的一方將支付立案費。 如果您提起仲裁並獲勝訴裁決,我們將償還您的立案費。 我們將在任何聽證會後首日支付相關費用。 所有其他費用將依據仲裁規則分攤。 然而,如果仲裁員裁定您無力承擔立案費及其他費用,或者如果您要求我們預付或償還這些費用並且我們確定理由充分,我們將滿足您的要求。無論哪方勝訴,各方均將承擔各自律師、專家和證人的費用以及其他費用,但一方可按照仲裁員依適用法律作出的裁決從另一方追討任何或所有費用。

 

小額索賠法院選項。若您為個人消費者,且符合法院的要求,您可選擇在所居住的郡或加州聖克拉拉郡的小額索賠法院起訴我們。

 

McAfee 保留採取臨時性救濟的權利。 本合約中的任何條款不得被視為限制或約束我們採取自助救濟、遵守法律程序或獲取臨時性救濟 (例如,擁有相應司法管轄權的法院執行的禁令救濟、逮捕、扣押) 的權利;但規定,我們可選擇透過仲裁解決與此等臨時性救濟相關的任何爭議。

 

衝突條款。 如果仲裁規則與本仲裁約定之間發生衝突,將以本仲裁約定為準。 如果本仲裁約定的任何部分被視為無效或不可強制執行,將不會影響仲裁約定其他條款的效力;但規定 (a) 如果對集體仲裁的禁止規定被視為無效,則本仲裁約定將全部無效;以及 (b) 如果對以私人檢察長身分提起代表索賠之仲裁的禁止規定被視為無效,則仲裁約定僅對此等索賠無效。 本仲裁約定在本合約終止或取消後將繼續生效。 如果本仲裁約定與任何其他適用仲裁規則之間發生衝突,將以本仲裁約定為准。

 

放棄陪審團審判。 如果由於任何原因,索償在法院審理而非透過仲裁處理,您及我們同意不接受陪審團審判。 對於以任何方式與本合約或與「軟體」或「服務」相關或由之引致的任何爭議,您和我們無條件放棄任何接受陪審團審判的權利。  如果進行訴訟,可以提交此段內容,作為對法院審判的書面同意。 此段內容絕不會使爭議仲裁約定失效。

 

對於歐盟客戶 – 線上爭議解決服務 (以下稱「ODR」) 和替代性糾紛解決 (以下稱「ADR」)。 法律要求我們提供從我們的網站至歐盟 ODR 平台的連結:https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint。 若您向我們申訴,我們並無義務使用 ADR。 若您向我們申訴,而我們無法使用內部申訴處理程序解決,我們將會透過信函或電子郵件與您連絡,說明我們是否準備提交 ADR。 您可以透過我們的網站與我們連絡。

 

一般法律條款

 

涵蓋本合約的法律。 除下文「當地法律」一條中的規定之外,本合約、「軟體」和「服務」的使用、雙方的關係,以及由合約導致或與合約相關的任何爭議,包括雙方之間的任何爭議,將受紐約州法律 (不包括其衝突法原則) 的管轄並依其解釋,但與仲裁相關的所有條款受 FAA 的管轄。 如果由於任何原因,紐約州的法律被裁決為不適用,則除下文「當地法律」一條的規定之外,本合約、「軟體」和「服務」的使用、雙方的關係,以及由本合約導致或與本合約相關的任何爭議,包括雙方之間的任何爭議,將受德拉瓦州法律 (不包括其衝突法原則) 的管轄並依其解釋,但與仲裁相關的所有條款受 FAA 的管轄。 「聯合國國際貨物銷售合約公約」及「電腦資訊交易統一法」不適用於「軟體」或「服務」。

 

資料攻擊。 您確認某些安全漏洞會涉及資料攻擊。 例如,有些病毒和其他惡意軟體可能會:(i) 刪除或破壞您的資料 (有時為個別檔案,但有時甚至會破壞主要開機記錄或其他金鑰元素而損毀整個磁碟);(ii) 修改您的檔案 (如寄生惡意軟體,將其自身附加至檔案,並修改該檔案以啟用其執行和/或傳播功能);以及 (iii) 加密您磁碟上的檔案 (如使用非對稱加密的勒索軟體)。 保護自己免受此類攻擊的最好方法是您頻繁地將資料備份至其他裝置或位置。 這樣一來,即使資料遭受攻擊性軟體刪除、修改或破壞,您仍將保有另一份資料複本。 雖然我們會從商業角度作出合理的努力以移除攻擊性惡意軟體或病毒,但您仍須自行負責備份裝置上的所有資料和檔案,使其能在資料遭受攻擊的情況下還原。 若無此類備份,您可能無法還原遭刪除、破壞或修改的資料。 我們對於因資料攻擊而引起的資料或檔案之遺失或恢復,或無法使用系統或網路等狀況,將不承擔任何責任。

 

有限保固。 自購買之日起 30 天內 (以下稱「保固期」),我們僅對「軟體」的付費版本保證依據本合約授權的「軟體」(包括在「保固期」內提供的更新,但不包括在「保固期」之外提供的更新) 將可依照購買時我們提供的與「軟體」有關的說明文件充分執行,並且承載「軟體」並提供給您的任何有形媒體 (例如 CD-ROM,但不包括其他公司生產的裝置) 沒有材料和工藝方面的瑕疵。 我們不保證或擔保任何特定行動裝置或電腦與「軟體」或「服務」相容,亦不對您用於存取軟體或服務的個人設備的作業提供保證或接受任何責任。 我們或我們的供應商在違反本有限保固的情況下,對您的唯一補償是,我們將酌情選擇:退還您為授權支付的費用;更換承載「軟體」的瑕疵媒體、重新執行「服務」,或提供您所在司法管轄區當地消費者法律要求的替代補償。 由於適用出口管制法律和法規的限制,在某些國家/地區可能無法提供這些補償。 如果有形媒體有瑕疵,您必須自費將其返還至購買的地方,並且提供收據複本。 任何更換媒體的「保固期」均為原「保固期」的剩餘期限。

 

免責聲明。 上述保固是您可享有的全部保固。 這些保固將替代所有其他明示或默示的保固、陳述、條款和條件,包括有關適售性、效能、滿意的品質、特定目的之適用性、所有權和未侵權的保固或條件。 除本條的「有限保固」外,「軟體」和「服務」均以「現況」提供。 您對選擇「軟體」和「服務」以達到您的預期結果、安裝和使用「軟體」或「服務」及其所得結果負有責任。 我們不對「軟體」或「服務」的使用或效能提供保固或擔保。 我們不提供以下保固或擔保:「軟體」或「服務」作業可防止失敗、不會中斷或沒有錯誤或瑕疵,或「軟體」或「服務」可防禦所有可能的安全威脅 (包括第三方故意進行的不當行為)、不會因非我們引入或開發的病毒、感染、蠕蟲病毒或類似惡意程式碼導致「軟體」或「服務」出現故障或其他錯誤,或者「軟體」或「服務」將能滿足您的要求。 我們不對任何停機或「服務」中斷、或任何資料或系統的遺失或失竊,或任何其他由任何行為或入侵導致或與之相關的損害承擔責任。

 

高風險活動。 「軟體」和「服務」不具容錯功能,並非設計或預定用於高風險活動,例如需要可防止失敗效能的危險環境,包括核設施運作,空中交通通訊系統、武器和軍事裝備系統、直接生命支援設備,或「軟體」或「服務」的故障可直接導致死亡、人身傷害或嚴重實物或財產損壞的任何其他用途。 我們明確拒絕對適用於「高風險活動」的任何明示或默示的保固。

 

責任限制。 在任何情況下,對於下列任何情形,我們或我們的供應商、授權方或其他第三方服務供應商均不對您承擔責任:(I) 間接損害、特殊損害、隨附性損害或衍生性損害;(II) 個人身分識別資訊失竊,或購買替代「軟體」或「服務」的費用;以及,(III) 利潤損失、商譽損失、個人薪資損失、工作停止、電腦失敗或故障、資料遺失,或任何疏忽,或任何其他非直接損害或損失。 在任何情況下,對於本合約項下的直接損害,我們、我們的附屬公司或我們的供應商、授權方或其他第三方服務供應商對您的累積責任不超過您為適用「軟體」支付的價格,或 100 美元 (或等值國家貨幣,如果您使用「免費軟體」)。 您同意本條中的責任限制,並瞭解如不同意此條款,「軟體」將收取較高費用。 本合約中的任何條款不會限制您依據您所在司法管轄區內現有消費者保護法律或其他適用法律所享有的不得透過合約放棄的權利。

 

出口管制。 「軟體」受《美國出口管理條例》 (U.S. Export Administration Regulations,以下稱「EAR」) 和實施法規的出口管制。 您同意,未獲得美國商務部工業與安全局 (Bureau of Industry and Security of the U.S. Department of Commerce) 或任何其他可能對出口或傳輸擁有管轄權的政府實體的任何必要授權, 出口、傳輸或存取受法規、法令或其他法律限制的任何國家,或是允許在此類國家存取或使用前述內容。 法律可能禁止向特定個人、實體或國家/地區出口。 若 McAfee 收到通知,得知根據適用法律,使用者已是或使用者被認定為受制裁或受限制的當事方,且履約將導致違反該制裁或限制規定,則 McAfee 將無義務根據本合約履行其任何義務。 如需其他有關受限制方的資訊,請參閱以下網站:合併篩選清單 (Consolidated Screening List)OFAC 制裁計劃 (OFAC Sanctions Programs)。 有關出口與進口 McAfee 產品的其他資訊可於 McAfee 的「出口法規遵循」網頁 https://www.mcafee.com/enterprise/zh-tw/about/export-compliance.html 中找到,網頁內容可能隨時更新。

 

第三方程式。 「軟體」或「服務」內含的部分第三方材料可能受到其他條款與條件的限制,通常可在「軟體」或「服務」隨附的「讀我」(Read Me) 或「關於」檔案中找到該等限制條款。 該等第三方材料可能包括根據一個或多個開放原始碼或免費軟體授權 (括 GNU 通用公共授權) 第三方授權的軟體原始程式碼,視為「開放原始碼軟體」。 開放原始碼軟體以不同於本合約的條款和條件授權,在某些情況下可能與本合約的條款衝突,並將取代本合約的條款而適用。 如果「開放原始碼軟體」授權要求我們散佈與「軟體」或「服務」相關的任何原始程式碼或對「軟體」或「服務」的任何修改,我們將應要求提供原始程式碼。

 

不放棄。 除非我們以簽字的書面文件表示放棄,否則我們不放棄本合約的任何條款。

 

效力獨立條款。 如果本合約的任何部分由於任何原因被裁定為不可強制執行,在將該部分視為予以省略的情況下,其剩餘部分仍可完全強制執行;但規定,如果適用法律不允許限制集體訴訟或合併仲裁,則仲裁約定將不適用於任何索賠。

 

完整合約。 本合約構成您與我們之間的完整合約,並對您使用購買的合約項下「軟體」和「服務」進行管轄。 本合約可取代您與我們之間先前有關「軟體」和任何「服務」的任何合約,以及與「軟體」或「服務」相關的任何其他通訊、陳述或廣告。

 

授權實體。 「軟體」和「服務」由以下法律實體之一授權給您:

 

如果於美國、墨西哥、中美洲、南美洲或加勒比海地區下載「軟體」,則為 McAfee, LLC. (一家德拉瓦州有限責任公司,營業地址位於 2821 Mission College Blvd., Santa Clara, California 95054, USA);

 

如果於加拿大下載「軟體」,則為 McAfee Consumer Affairs North, LLC (一家德拉瓦州有限責任公司,營業地址位於 2821 Mission College Blvd., Santa Clara, California 95054, USA);

 

若於歐洲、中東、非洲、太平洋沿岸或澳洲下載「軟體」,則為 McAfee Ireland Limited (營業地址位於 Building 2000 City Gate, Mahon, Cork, Ireland);或者

 

若於日本下載「軟體」,則為 McAfee Co., Ltd. (營業地址位於 Shibuya Mark City West Building 12-1, Dogenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan)。

 

當地法律。 以下分條款包含將適用於本合約的某些司法管轄區當地法律的相關資訊,並可取代本合約中引用的某些條款。

 

澳洲。 對於澳洲的消費者:

 

除有限保固為您提供的權益外,您還可根據本保固相關的產品或服務法律享有其他權利和補償。 我們的產品提供《2010 年競爭與消費者法》(Cth)(「澳洲消費者法律」)附錄 2 規定必須提供的保固。 您有權因產品重大故障獲得換貨或退款,以及因任何其他可以合理預見的損失或損害獲得補償。 如果產品未能達到可接受的品質,且故障尚不足以構成重大故障,您還有權享受產品維修或換貨。本保固由 McAfee Ireland Limited 提供,其營業地址位於 Building 2000 City Gate, Mahon, Cork, Ireland,若您對我們為澳洲客戶所提供的保固有任何疑問,請致電 1800 998 887。 任何依據本保固提出的索賠必須由您自費寄送至以下地址:

 

Legal Department
McAfee Security Australia Pty Ltd
Level 16
40 Mount Street
North Sydney, NSW, 2060
Australia

 

如果承載所交付「軟體」的有形媒體有缺陷,位於澳洲的客戶必須在發現瑕疵後 14 天內,自費將瑕疵媒體及收據副本返還至我們。 我們將在收到之後 14 天內向您確認收到。

 

若澳洲法律不允許排除或限制任何適用的明示或默示法定保固、條件、陳述或條款,則本條的免責聲明對您不適用。 在該種情形下,明示或默示保固以適用法律允許的最大範圍為限。

本條中所規定的責任限制不適用於澳洲的消費者。

 

本合約中的任何條款不會限制您依據您所在司法管轄區內現有消費者保護法律或其他適用法律 (包括「澳洲消費者法律」) 所享有的不得透過合約放棄的權利。

 

加拿大。 如果您在加拿大取得「軟體」或「服務」,除非當地法律明確禁止,否則本合約、「軟體」和「服務」的使用、雙方的關係,以及由合約導致或與合約相關的任何爭議,包括雙方之間的任何爭議,將受加拿大安大略省現行法律的管轄並依其解釋。

 

法國。  Conformément aux dispositions de l’article L. 215-4 du code de la consommation, les clauses suivantes sont reproduites:

 

« Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.

 

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction.

 

Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat.

 

Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur.

 

Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal. »

 

歐盟、冰島、挪威或瑞士。 如果您在歐盟、冰島、挪威或瑞士取得「軟體」或「服務」,則適用您下載「軟體」所在各國的法律。

 

日本。 如果您在日本取得「軟體」或「服務」,則本合約、「軟體」和「服務」的使用、雙方的關係,以及由合約導致或與合約相關的任何爭議,包括雙方之間的任何爭議,將受日本法律的管轄並依其解釋,而不考慮其法律選擇規則。

 

荷蘭。 對於荷蘭的客戶,您最初訂閱的任何自動續訂將不限定期限,並依您的訂閱條款計費。 續訂後,您可隨時連絡客戶服務部並至少提前 30 天發出您欲終止訂閱的通知以終止續訂的訂閱,然後我們將依據當地法律按比例退款。 如果您不希望自動續訂您的訂閱,則必須在您的初始訂閱到期前 30 天關閉您帳戶設定中的自動續訂。

 

 

MCAFEE 連絡資訊

 

客戶服務和技術支援:http://service.mcafee.com

 

爭議:

 

收件者:McAfee Legal Department

 

5000 Headquarters Drive

 

Plano, Texas 75024

 

MFECONSUMER.EULA.2019.04.04.GENERAL

產品服務條款
Identity Theft Protection Services
McAfee Identity Theft Protection Services - Overview

1.  Summary
2.  Identity Theft Protection Terms
3.  Additional Terms for Free McAfee Identity Theft Protection Essentials
4.  Summary of Identity Fraud Reimbursement Coverage

Summary

 

What is McAfee Identity Theft Protection?

With identity theft incidents hitting record-highs, now is the time to get the protection you need from a name you trust.  McAfee Identity Theft Protection (IDTP) helps you keep tabs on a wide range of personal information with always-on monitoring and recovery tools so you can keep your identity close and personal.

 

Find the plan that’s right for you. 

IDTP is designed to accommodate every lifestyle, so you don’t have to pay for more than you need.  Choose from Essentials (not available in all markets), Standard, Plus and Premium.   Go here to learn more about what’s included in each package.  


Identity Theft Protection Terms

 

1.     Your subscription to McAfee Identity Theft Protection is subject to our License Agreement and Privacy Notice.   

 

2.     Identity Fraud Reimbursement Coverage is subject to the terms summarized below.   Certain offers have lower limitations for both the total reimbursement and the stolen funds reimbursement.  Review your transaction documents to verify your coverage caps.

 

3.     By enrolling and using the credit, financial, cyber and other monitoring features you certify that you shall only use the features to monitor accounts and information associated with your personal information.

 

4.     Disclaimer:  While McAfee Identity Theft Protection provides you tools and resources to protect yourself from and recover from identity theft, no identity can be completely secure.  McAfee is not responsible for any loss or damages incurred as a result of identity theft.  See the EULA for additional disclaimers of warranty and limitation of liability.

 


Additional Terms for Free McAfee Identity Theft Protection Essentials

 

1. Free IDTP Essentials is only valid for qualifying products and specified languages and countries, as set out in our System Requirements.

 

2. You must either have a qualifying free trial or a paid subscription with a participating partner, and you must be enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. 

 

3. The free subscription will be granted to the registered McAfee account holder. 

 

4. You may be required to enroll to activate all or some of the features.  If eligible, you will receive enrollment instructions. 

 

5. This offer is not available for Small Business or Enterprise products and services.

 

6. Eligibility ends when either your free trial or your paid subscription ends. If you opt-out of auto-renewal you will not be entitled to Free IDTP.

 

7. Your subscription is subject to our EULA and Privacy Notice.   

 

8. Identity Fraud Reimbursement Coverage is subject to the terms below and is limited to $100,000 total coverage which includes a $10,000 limit for reimbursement of stolen funds.  

 

9. You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.

 

 


Identity Fraud Reimbursement Coverage
 
 

FINANCIAL REIMBURSEMENT COVERAGE:

We will reimburse the subscriber for financial losses, expenses, and legal costs incurred by the subscriber.  Certain offers have lower limitations for both the total reimbursement and the stolen funds reimbursement.  Review your transaction documents to verify your coverage caps.  Reimbursement is provided as a result of the following:

 

Fraud or Embezzlement

Loss arising out of fraud or embezzlement perpetrated against the subscriber, during the term of the program.

 

Theft

Loss resulting directly from theft of property related to the subscriber's information, checkbook, savings record, ATM access, etc. by a person from whom the subscriber purchased goods or services.

 

Forgery

Loss resulting directly from forgery or alteration of checks, drafts, promissory notes, or similar written promises drawn upon the subscriber’s account.

 

Data Breach

Loss resulting directly from the misuse of subscriber's information as a result of a data compromise of information from a financial institution, a credit reporting agency, a credit grantor or a securities firm wherein monies are stolen from the subscriber’s account.

 

Stolen Identity Event

Loss resulting from a stolen identity event occurring on or arising out of the use of the Internet. The occurrence must be during the term of the program.

 

Unauthorized Electronic Fund Transfer aka "Stolen Funds"

Stolen funds loss incurred by the subscriber as the direct result of an unauthorized electronic fund transfer. Varying limitations apply depending on your subscription. Review your transaction documents to verify your coverage.

 

Covered Expenses (as a result of the identity fraud)

1. Costs incurred by the subscriber for re-filing applications for loans, grants, or other credit that are rejected solely because the lender received incorrect information.

 

2. Costs for notarizing affidavits, incurring long distance telephone calls, travel and postage reasonably incurred as a result of the subscriber's efforts to report an identity fraud and/or amend records.

 

3. Costs for contesting the accuracy or completeness of any information contained in a credit report.

 

4. Payment for reasonable expenses incurred that were a result of recovery from an identity fraud such as; credit freeze, credit thaw costs, transcript costs, appeal bond, court filing fees and expert witness fees.

 

5. Lost base wages that would have been earned, for time reasonably and necessarily taken off work solely as a result of efforts to amend or rectify records as to the subscriber's identity. Actual lost wages includes remuneration for vacation days, discretionary days, floating holidays, and paid personal days but not for sick days or any cost arising from time taken from self-employment.

 

6. Child or elderly care costs that would have otherwise not been incurred, resulting from time reasonably and necessarily taken away from providing such care as a result of efforts to amend or rectify records as to the subscriber's identity.

 

Covered Legal Costs

Costs for reasonable fees for an attorney with either prior approval by us or costs up to $125.00 per hour for an attorney selected by the Subscriber and related court fees, incurred by the Subscriber for:

 

a. Defense of any legal action brought against the subscriber by a merchant, creditor or collection agency or entity acting on their behalf for non-payment of goods or services or default on a loan.

 

b. Defense of or the removal of any criminal or civil judgments wrongly entered against the subscriber.

 

c. Challenging the accuracy or completeness of any information in a consumer credit report.

 

FINANCIAL REIMBURSEMENT DOES NOT COVER:

A. loss due to any fraudulent, dishonest or criminal act by the subscriber or any person acting in concert with the subscriber, or immediate family subscriber, whether acting alone or in collusion with others.

 

B. loss resulting directly or indirectly from errors or omissions occurring in the input of data to any computer system and/or processing of any data within a computer system.

 

C. loss resulting directly or indirectly from the voluntary surrendering by the subscriber of any access device, in whole or in part, to any person or entity.

 

D. loss resulting from any unintentional clerical error in the transfer from or debit of any account of the subscriber which is initiated by a financial institution, or any employee(s) thereof.

 

E. loss in connection with any pre-authorized transfer from any account to or for the benefit of a financial institution, or to any other account of the subscriber.

 

F. loss arising out of business pursuits of the subscriber.

 

G. loss of valuable papers, valuable documents, jewelry, silverware and other personal property including the philatelic value of stamps and the numismatic value of coins not in circulation.

 

H. property damage, bodily injury or personal injury.

 

I. losses incurred from financial performance of any investment of financial product.

 

CLAIM PROCEDURES:

Upon knowledge or discovery of loss that may give rise to a claim under the terms of the program agreement, the subscriber is responsible for the following:

 

A. Give notice as soon as practicable to: (a) the appropriate authority and affected institutions, if applicable; and (b) us or any of our authorized agents. If the loss involves a violation of law, the subscriber shall also notify the police. The subscriber must submit a copy of the police report when filing a claim.

 

B. File detailed proof of loss, duly sworn to, with us within 60 days after the discovery of loss.

 

C. Upon our request, submit to examination by us, and subscribe the same, under oath if required.

 

D. Upon our request, cooperate to help us enforce legal rights against anyone who may be liable to the subscriber to include giving evidence and attending depositions, hearings and/or trials; producing for our examination all pertinent records; and cooperating with us in all matters pertaining to loss or claims; all at such reasonable times and places as we shall designate.

 

E. The subscriber shall not voluntarily assume or admit any liability, nor, except at said subscriber's own cost, voluntarily make any payment or incur any expense without our prior written consent, (such consent not to be unreasonably withheld).

 

F. The subscriber shall keep books, receipts, bills, and other records in such manner that we can accurately determine the amount of any loss. At any time subsequent to the reporting of the loss to us, we may examine and audit the subscriber's books and records as they relate to a loss under the policy on record with the insurance company.

 

NOTE: The above summation of our Identity Theft Reimbursement Coverage is designed to provide general information only. While every effort has been made to ensure that the information provided is accurate, this information is provided without any representation or warranty of any kind about its accuracy. All descriptions of coverage are subject to the terms, conditions and exclusions of the individual policy on file with the insurance company. This policy is available upon request.

 

Secure Home Platform
McAfee Secure Home Platform

Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”).  In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).

 

By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you.  If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.

 

McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.

 

1.        SHARING OF DATA

 

You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.

 

2.        PRIVACY

 

Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you.  You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party. 

 

3.        ADDITIONAL PROVISIONS REGARDING THE APP

 

Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network.  You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.

 

4.        UNLAWFUL AND PROHIBITED USE

 

As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.

 

Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.

 

5.        SECURITY WARNING

 

Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.

 

6.        AVAILABILITY OF THE PLATFORM; AUTOMATIC UPDATES

 

Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.

 

Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.

 

7.        PROPRIETARY RIGHTS

 

McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.

 

Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources. 

 

8.        LIMITED LICENSE

 

We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you.  Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement.  Upon any termination of this license, you must immediately cease all use of the Platform and App. 

 

9.        LIMITED WARRANTY; DISCLAIMERS

 

Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.

 

Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.

 

The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.

 

In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.

 

You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.

 

Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at McAfee.com. If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.

 

10.     LIMITATION OF LIABILITY

 

Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss.  In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars).  Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.

 

11.     INDEMNIFICATION

 

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.

 

12.     BINDING ARBITRATION AND CLASS ACTION WAIVER

 

Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv)  Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis.  You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court.  By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.

 

Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration.  Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, you or we may commence arbitration.

 

Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA.  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see adr.org or call 1-800-778-7879. 

 

All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.  You and we further agree that a judgment may be entered upon the award by any court having jurisdiction.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.

 

Costs. The party initiating the arbitration shall pay the initial filing fee.  If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee.  We will pay the fees and costs for the first day of any hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.

 

Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

 

Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.  If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of these Terms.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.

 

Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial.  You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services).  In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.

 

13.     GOVERNING LAW

 

Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.

 

14.     TERMINATION

 

These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.

 

15.     SEVERABILITY

 

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

 

16.     ENTIRE AGREEMENT

 

These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.

 

17.     LICENSING ENTITIES

 

The Platform is licensed to you by one of these legal entities:

 

(a)      McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;

 

(b)      McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or

 

(c)      McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.

 

18.     LOCAL LAW

 

The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.

 

Australia – For consumers in Australia:

 

The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:

 

Legal Department
McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060

 

For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.

 

The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.

 

The limitations on liability set forth in Section 10 do not apply to consumers in Australia.

 

Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.

 

Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.

 

European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.

 

Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.

 

19.     ADDITIONAL TERMS FOR THE APP

 

NOTICE REGARDING APPLE

 

Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:

 

You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.

 

Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.

 

Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

 

Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.

 

Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.

 

Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.

 

Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

 

Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to: http://service.mcafee.com

 

Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.

 

20.     CONTACT US

 

Virus Removal & TechMaster Services
Virus Removal & Techmaster Services

Terms of Service – Virus Removal & TechMaster Services

 

Thank you for using McAfee Virus Removal Service or TechMaster services (“Service or Services”), provided by McAfee or one of our affiliates (“we” or “us”). This is a legal agreement between us—installing or accessing our software or using our Services means you are agreeing to these terms, so please read them carefully.

 

These Terms of Service (“Agreement”),along with our License Agreement,  cover your rights to use the Services, restrictions on that use, our right to automatically renew and charge you for any subscription services (“Subscription Services”), and your agreement to arbitrate any dispute that may arise between us.  We have included links to our Privacy Notice as well as system requirements and other limitations specific to your purchase that are available on our website by visiting the product description page or data sheet that corresponds to your purchase, all of which are incorporated by reference and together create this legal Agreement that applies to you. PLEASE PAY PARTICULAR ATTENTION TO THE BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN THE LICENSE AGREEMENT THAT AFFECT HOW DISPUTES ARE RESOLVED.

 

If you are accepting these terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person, company or legal entity to these terms.

 

 

  1. Accepting this Agreement and Modifications – By using our Services or clicking an acceptance button and/or installing any software, you agree unconditionally to be bound by our License Agreement and these Terms of Service and acknowledge that it is enforceable as a written contract signed by you. If you do not unconditionally agree to all of these terms, do not use the Services or install, use or access our software. WE MAY MODIFY THIS AGREEMENT FROM TIME TO TIME AT OUR SOLE DISCRETION FOR ANY REASON. For example, we may need to reflect changes in the law or updates in how the Services are provided. It is very important that you keep your account information current, including your email address and other contact information. If we make material changes to this Agreement, we will communicate the changes to you via the contact information you provided (or through other means) and give you an opportunity to review and accept or reject the updated Agreement as set out below.

     

    For paid subscriptions, you accept change(s) to this Agreement by renewing the subscription, and the change(s) will be effective upon the next renewal of your subscription. If you do not agree to the Agreement as amended, then you reject the Agreement by turning off auto renewal and ceasing all use of the Service. If you violate this Agreement, we may terminate your access to and use of Services.

     

    For free Services, you accept change(s) to this Agreement by continuing to use the free Services after the notice described in this section. If you reject the updated Agreement, your right to use the free Services is terminated and you must cease all access to and use of the free Services. If you violate this Agreement, we may terminate your access to and use of the free Services.

     

  2. Services Description – Our Services cover a wide range of technical support issues on specified PCs, tablets and mobile devices (“Device” or “Devices”).  During the applicable term, you are entitled to contact our support specialists (“Service Agent”) through telephone, chat, or remote computer access to obtain the specific type of Service you purchased (“Service Ticket”).  The Service Agent will undertake reasonable efforts to complete the Service during your interactive session.  You will have seven days after the session concludes to contact us for additional assistance for the same issue before we consider the Service Ticket fulfilled and closed.    Additional limitations may apply depending on the specific terms of the offer as set forth in Section 6.

     

  3. Specific Services and Non-Transferability – You may have purchased one or more of any of the following Services as described below:

     

    SERVICES DESCRIPTION OF SERVICE
    Virus Removal Service Our Service Agent assesses your Windows PC to determine whether it has been infected by malware, and uses commercially reasonable efforts to diagnose and remove any malware found.
    Tune-Up for PC Our Service Agent assesses the operational health of your computer, and takes steps to improve its efficiency. This may entail adjustments to system settings and the disabling or removal of unnecessary applications and system clutter.
    Set-Up & Optimize Our Set-Up & Optimize services offer remote, over the phone guidance in setting up your computer, smartphone or tablet. Get experienced help setting-up your home network, connecting the right peripheral devices, improving your PCs performance, or installing common software.
    Advanced Troubleshooting Our Advanced Troubleshooting services offer remote, over the phone help for troubleshooting and resolving computer problems or optimizing your PC performance.
    Concierge Gold A subscription that includes all the Services described above.
    Concierge Platinum A subscription that includes all the Services described above, as well as a one-year license for McAfee Total Protection and McAfee TechMate.

    The Services are not transferable. You may not sell, lease, license, rent, loan, resell or otherwise transfer, with or without consideration, the Services, without our written approval in advance. You may not permit third parties to benefit from the use or functionality of the Services via a timesharing, service bureau or other arrangement on behalf of any other third party or with respect to any hardware or software not personally owned by you. This Agreement shall apply to any other Services whether or not listed in the chart above, if there is no other applicable terms of service.

     

  4. System Requirements and Your Obligations – All hardware, software and system requirements for utilizing our Services are listed on our website on the PDP. To receive the Services, a high speed internet connection is highly recommended and may be required. Some Devices may not be able to receive the Services even if initial testing shows that your network connection is qualified, or that your Device type and/or operating system is supported.

     

    You agree that you are a legal license holder of the software on your Device and your use of the Services and the Internet is solely at your own risk. To receive the Services, you must agree to: (1) follow the procedures and fulfill the requirements we provide for the Services; (2) work with the Service Agent performing the routines they specify; (3) have full access to your Device and hardware that are the basis of the problem, (4) backup your Device content before your session begins; (5) be responsible for any loss, alterations or corruption of your data, software, or files; (6) ensure your Device meets all requirements and specifications required for each software application installed; (7) provide the Service Agent with required passwords and key codes; (8) ensure you have all legal rights, including copyrights for all software and other files on your Device; (9) assume responsibility for problem resolution due to third party hardware and software compatibility issues; and (10) indemnify us and our subcontractors from and against any and all liabilities, damages, claims, or proceedings arising out of your failure for not complying with the above items.

     

  5. Remote Access and Third Party Applications – In order to provide the Services, we may ask you to download and install certain tech support enablement software (“Support Tools”) that allows remote access to your Device. You authorize us to remotely access and take control of your Device using the Support Tools during any interactive sessions. If you do not authorize remote access, do not download the Support Tools. We may use third party Support Tools with additional licensing terms that apply. We will undertake reasonable efforts to remove the Support Tools after each session; however, the Support Tools may leave behind system report(s) and/or activity log file(s). In addition, for subscription services, we will install TechMate software on your Device, which performs tune-ups and other system performance improvements during the term of your subscription. This software will be deactivated upon the expiration of the subscription.

     

  6. Service Limitations – Services may be subject to any of the following limitations; refer to the applicable Product Description Page ("PDP"), your purchase confirmation email and/or offer details for limitations specific to your purchase:

     

    • Language and geographic limitations;
    • System limitations;
    • Specific terms of the offer.
  7. Limited Redemption Period and Refund Rights – Your right to use any of the Services, as well as your rights to obtain a refund for any service not used, vary depending on the type of Service(s) purchased as specified on your purchase confirmation email. Note: Some states and jurisdictions do not allow for the limitation of refund rights as described in this clause so this clause many not apply to you. Furthermore, this clause does not affect any other applicable refund rights.

     

  8. Single Incident Services: Payment and Refunds – Single Incident services (“Single Incident Services”) shall be provided on a per-incident basis. The term “per-incident” means that the service will address a single issue or problem for a customer.   You agree that we may charge to your credit card or other valid payment mechanism requested by you and approved by us all amounts due and owing to us for any Single Incident Service. Unless otherwise agreed by us in writing, all payments for the Single Incident Services must be made at the time of purchase prior to receiving the Services from us.  Refunds are only available for paid, standalone purchases of Single Incident Services as follows:

     

    • For PC Tune-Up Incident Services, you are eligible for a refund within thirty (30) days of purchase in the event any of the following apply:

       

      1. Purchased the wrong service offering
      2. Service was not used
      3. Issue could not be resolved
      4. Service was not available
      5. Duplicate purchase or other error in purchase
    •  

    • For Single Incident Services such as VRS, your eligibility for a refund is subject to applicable redemption limitations as set forth on the PDP.   All Single Incident Services have a customer satisfaction 30-day money back guarantee.

       

    No refunds are offered for Services bundled with other software or included in a software suite.

     

  9. For Subscription Services: Automatic Renewal and Cancellation – See "Payment & Support Terms" in the License Agreement

     

  10. Refunds on Subscription Services: Refunds on Subscription Services are permitted as follows subject to any additional limitations set out on the corresponding PDP:

  11.  

    Product 0 incidents,
    0-3 Months
    0 incidents,
    4-6 Months
    0 incidents,
    6-9 Months
    0 incidents,
    >9 Months
    1 incident used 2 incidents used More than 2
    Concierge Gold 100% 80% 70% 30% 65% 35% 0%
    Concierge Platinum 100% 75% 65% 25% 60% 20% 0%


     

  12. Privacy – For information on how we collect, use, and share your personal data through our website, products, services, and web-based mobile applications, please see our Privacy Notice.

     

  13. Disputes: See the License Agreement Provision on Binding Arbirtaration and Class Action Waiver

     

  14. Contracting Entities: The Services are offered to you by one of these McAfee legal entities:

     

    • McAfee, LLC, a Delaware limited liability company, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Software is downloaded in North America, Central America, South America, or the Caribbean;
    • McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Software is downloaded in Europe, the Middle East, Africa, the Pacific Rim, or Australia; or
    • McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Software is downloaded in Japan.
  15.  

     

  16. Limitation of Liability, General Legal Provisions, and Governing Law:  See License Agreement.

     

  17. Entire Agreement. Notwithstanding any of the foregoing, nothing in the terms will derogate from any rights you may have under existing consumer protection legislation or other applicable laws in your jurisdiction. The terms, including the License Agreement and Privacy Notice which are incorporated into this Agreement are the entire agreement between the parties relating to the Services and: (i) supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevail over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties, provided however that between any corresponding Product Description Page and this Agreement, the Product Description Page controls. The terms shall terminate immediately upon your breach of any term contained herein and you shall cease use of the Services. The disclaimers of warranties and damages and limitations on liability set forth in the terms shall survive termination.

     

  18. McAfee Contact Information

     

    Customer Service & Technical Support: http://service.mcafee.com

     

    Disputes:

     

    Attn: McAfee Legal Department

     

    5000 Headquarters Drive

     

    Plano, Texas 75024

Refund Policy
McAfee Refund Policy 

What is the refund policy for McAfee products?

Document ID: TS102153

 

 

Summary

 

McAfee Refund Policy

McAfee offers a money-back guarantee on most McAfee-branded consumer products if you are not satisfied with your product for any reason. However, eligibility for a refund depends on a number of factors including, but not limited to, the type of product, subscription term, duration since purchase, where it was purchased, and so on.

Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable. If you receive a refund for your purchase, you are obligated to uninstall the software. In addition the license might, at McAfee's sole discretion, be disabled to prevent further use.


Who is eligible

Annual subscribers to a McAfee Consumer or Small Business Security product that make a request within 30 days of a product purchase. McAfee does not provide partial refunds. The 30-day money back guarantee is not available for monthly subscribers.

If you are an individual user, and have acquired the products or services covered under this program for your personal or small business use, you can cancel your purchase from McAfee and obtain a refund within a set time frame from the original purchase. If the purchase is outside of the following time frames, the refund will be denied:

 

  • 30 days for Annual Subscription Services
  • 30 days for Retail Products

 

If your annual subscription has been automatically renewed, McAfee will gladly provide you a full refund if your request is made within 60 days of being charged.

NOTE:  For users who purchased products from a retail store, see the instructions in TS102152.


Who is not eligible

Monthly subscribers—individual users who cancel their monthly membership will no longer be charged in the next month of their subscription.


Customers from the Netherlands
The above does not apply for Dutch customers; customers from the Netherlands are required to contact Customer Service for more details.

Use our Virtual Agent to help you determine if you are eligible
 

 

 

Virtual Agent

If you prefer guidance while resolving this issue, click here to see our guided steps: http://www5.nohold.net/McAfeeEndUser/login.aspx?pid=3&login=1&ruleid=184
NOTE: When you click the link above, a new window will open. Simply follow the prompts and, when you have completed the guided steps, close that window.

 

 

 

How to Contact Customer Service
McAfee strives to deliver quality products, service, and support. If you are within the time frame for a refund and would like to request a refund, or you are from the Netherlands, contact one of our customer service representatives at our Customer Service Homepage: https://service.mcafee.com/ContactCustomerService.aspx?lc=1033&sg=CS&pt=1
 

 

Removal Instructions

In accordance with the license agreement, after you receive your refund you must delete all program files for the product that you return. For uninstall instructions, see the following articles:

 

Previous Document ID

CS40107

Trademark Policy & Guidelines
McAfee Trademark Policy & Guidelines

Website Terms of Service
McAfee Website Terms of Service

1. Introduction and Scope

 

This document is an agreement between You and McAfee, LLC and its subsidiaries (“McAfee,” “our,” “we” or “us”). You acknowledge and agree that by accessing or using this website or other websites or webpages owned and operated by McAfee or its subsidiaries, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply. These Terms of Service govern your access to and use of McAfee.com and other websites or webpages owned and operated by McAfee or its subsidiaries (the “McAfee Sites”), including any content functionality and services offered on or through the McAfee Sites. If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use the McAfee Sites.

 

Please consult our [Legal Landing Page] for more information regarding our [Privacy Notice], [DMCA Copyright Policy], [Refund Policy], [Terms of Sale], [Anti-Piracy Policy], [Trademark Guidelines], [Virus Protection Pledge] and other valuable information (the “Policies”). All of these policies are incorporated into these Terms of Service by reference.

 

2. Change to the Terms of Service

 

McAfee may revise these Terms of Service at any time without giving notice. All revisions are effective immediately when posted, and apply to any access to and use of the McAfee Sites thereafter. Your continued use of the McAfee Sites following the posting of changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any changes made to these Terms of Service, you may not access or use the McAfee Sites.

 

3. Accessing the McAfee Sites and Account Security

 

We reserve the right to withdraw or amend any of the McAfee Sites, and any service or material we provide on the McAfee Sites, at our sole discretion without notice. We will not be liable if for any reason all or any part of the McAfee Sites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the McAfee Sites, or all of the McAfee Sites, to users, including registered users.

 

You are responsible for:

  • Making all arrangements necessary for you to have access to the McAfee Sites.
  • Ensuring that all persons who access the McAfee Sites through your internet connection are aware of these Terms of Service and comply with them.

 

To access the McAfee Sites or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the McAfee Sites that all the information you provide on the McAfee Sites is correct, current and complete. You agree that all information you provide to register with the McAfee Sites or otherwise, including but not limited to through the use of any interactive features on the McAfee Sites, is governed by our Privacy Notice, and you consent to all actions we take with respect to your information consistent with our Privacy Notice.

 

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the McAfee Sites or portions of them using your user name, password or other security information. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

 

You agree that you are entirely responsible for the security of your password and for all aspects of keeping your account secure. Furthermore, you are entirely responsible for any and all activities that occur on your account. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you can be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.

 

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service. Additionally, we reserve the right to determine if you have violated these Terms of Service, and to take any other action we deem appropriate, including termination or suspension of your access to and use of the McAfee Sites.

 

4. Intellectual Property Rights

 

All content, features and functionality on the McAfee Sites, including, but not limited to, Marks (defined below), designs, text, graphics, sounds, images, videos, software, and other McAfee Site materials are the intellectual property of McAfee, one of its affiliates, its licensors or other providers of such material, and (i) are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and (ii) except as stated herein, may not be modified, copied, displayed, transmitted, published, reproduced or distributed in any form without our prior written permission. If you wish to make any use of material on the McAfee Sites prohibited by this section, you may request permission by writing to: media@mcafee.com

 

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the McAfee Sites in breach of these Terms of Service, your right to use the McAfee Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the McAfee Sites or any content on the McAfee Sites, except for the nonexclusive, limited license expressly granted to you, is transferred to you, and all rights not expressly granted are reserved by McAfee. Any use of the McAfee Sites not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and other laws.

 

Provided that you comply with these terms, McAfee grants to you a nonexclusive, limited license to access and use the McAfee Sites as a current or potential customer, vendor, or business partner of McAfee or for non-commercial purposes. You may not use the McAfee Sites for any other purpose. We reserve all rights not expressly granted herein.

 

5. Trademarks and Brands

 

McAfee, the McAfee logo, and all related names, logos, product and service names, designs and slogans (“Marks”) are the exclusive and valuable property of McAfee or its subsidiaries. The Marks can only be reproduced or displayed with our specific prior written permission, and only in accordance with [McAfee Trademark Policy and Guidelines.]

 

6. Limited Copyright Permission

 

Subject to the terms of an applicable software or service license or other written agreement, McAfee grants you permission under its copyrights to display, copy, or download materials from the McAfee Sites for personal, non-commercial and informational use only, provided that You DO NOT:

  • Modify the Materials;
  • Remove or alter any copyright or other proprietary notices contained in the Materials;
  • Frame or utilize framing techniques, to display the Materials at a domain not owned by McAfee; or
  • Use any McAfee-owned mark or product name as a meta-tag or other “hidden text” for search engines in a manner that does not inure benefit to McAfee.

 

7. Translations

 

Where McAfee has provided a translation of the English-language version of a McAfee Site, these Terms of Service, or other materials, you agree that:

  • The translations are only for your convenience;
  • The English-language version governs your use of the materials provided by McAfee; and
  • The English-language version shall take precedence in the event of a conflict between the English-language version and the translated version (except as prohibited by local law).

 

8. Errors

 

The McAfee Sites may contain typographical, technical inaccuracies or other content errors. We do not warrant the accuracy of any information posted on the McAfee Sites. You should use only the current McAfee Sites dedicated to your country or geographic region and also confirm the accuracy and completeness of information through sources other than the McAfee Sites before making decisions relating to products, services or other matters made available through the McAfee Sites. We disclaim all liability and responsibility arising from any reliance placed on information posted on the McAfee Sites by you or any other visitor to the McAfee Sites, or by anyone who may be informed of any of its contents.

 

9. User Contributions 

 

The McAfee Sites may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the McAfee Sites.

 

All User Contributions must comply with the Content Standards set out in these Terms of Service.

 

Any User Contribution you post to the McAfee Sites will be considered non-confidential and non-proprietary. By providing any User Contribution on the McAfee Sites, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

 

You represent and warrant that:

 

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
  • All of your User Contributions do and will comply with these Terms of Service.

 

 

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not McAfee, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the McAfee Sites.

 

We reserve the right to:

 

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates these Terms of Service, including the Content Standard, infringes any intellectual property right or other right of an person or entity, threatens the personal safety of users of the McAfee Sites or the public or could create liability for McAfee.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the McAfee Sites.
  • Terminate or suspend your access to all or part of the McAfee Sites for any or no reason, including without limitation, any violation of these Terms of Service.

 

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the McAfee Sites. YOU WAIVE AND HOLD HARMLESS MCAFEE AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MCAFEE OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER MCAFEE OR ANY OF THE FOREGOING PARTIES OR LAW ENFORCEMENT AUTHORITIES.

 

We do not undertake to review material before it is posted on the McAfee Sites, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section. 

 

10. Content Standards

 

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

 

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service and our Privacy Notice.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote or assist any unlawful act.
  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

 

11. User Information; Copyright Infringement

 

If you elect to submit any information, including any confidential or proprietary information, other than credit card information, through the McAfee Sites, it will be deemed and treated by McAfee as NON-CONFIDENTIAL. Other than credit card information, if you submit any information to McAfee through the McAfee Sites, you hereby grant us a royalty-free, perpetual, worldwide, irrevocable, non-exclusive license (including a waiver of any moral rights) under your intellectual property rights to use, copy, modify, display, perform and distribute any such submitted information, and to incorporate any submitted information into other works in any form, media, or technology now known or later developed. We are not responsible for the accuracy of content on any area of the McAfee Sites where users may post or transmit information. McAfee’s Privacy Notice outlines the manner in which we (or others acting on our behalf) collect, use and share information about you in connection with your use of the McAfee Sites, and it is your responsibility to review our Privacy Notice prior to agreeing to these Terms of Service.

 

For any claims that any content on the McAfee Sites, including user submissions, infringe upon any third-party’s intellectual property rights or rights of publicity or privacy, please refer to our DMCA Copyright Policy for the proper notification procedure.

 

12. Information About You and Your Visits to the McAfee Sites

 

All information we collect on the McAfee Sites is subject to our Privacy Notice. By using the McAfee Sites, you consent to all actions taken by us with respect to your information in compliance with the Privacy Notice.

 

13. Additional Terms

 

The McAfee products and services offered on the McAfee Sites may be subject to additional terms and conditions. Additional licensing terms and conditions apply for software you download from the McAfee Sites (including software that is required for use of certain McAfee services), which are disclosed in an End-User License Agreement (“EULA”) that accompanies or is included with such software. Use of the software is governed by the terms of the EULA. Any software that is made available for download from the McAfee Sites or for which a fee is charged is the copyrighted work of McAfee or its suppliers. If you purchase McAfee products or services, you will be unable to install any software that is accompanied by or includes a EULA, unless you agree to the terms and conditions of such EULA. Any reproduction or redistribution of the software not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Unless indicated otherwise, if there is a conflict between these Terms of Service and the additional terms, the additional terms will govern.

 

14. Third-Party Content and Links

 

The McAfee Sites may display content provided by third parties and links to third-party web pages, including advertisements and solicitations to purchase their products or services. You acknowledge that we are not responsible for the third-party content. You also agree that we ARE NOT responsible or liable for any losses or damages you experience with any third-party content upon which you chose to rely or advertisements to which you respond, and that you must contact the third party directly for any remedies that may be available to you. We are not responsible for any transactions you may enter into with third parties, regardless of whether you discovered them or linked to them from the McAfee Sites. If you access a non-McAfee-owned or controlled website, even if it displays one of our Marks, it is independent from McAfee and we do not have any control of the content on that website. We also are not responsible or liable to you or any third party, for any inaccuracies or other issues with the content of any materials provided by any third parties.

 

15. Linking to the Website and Social Media Features

 

You may link to the McAfee Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

 

The McAfee Sites may provide certain social media features that enable you to:

 

  • Link from your own or certain third-party websites to certain content on the McAfee Sites.
  • Send e-mails or other communications with certain content, or links to certain content, on the McAfee Sites.
  • Cause limited portions of content on the McAfee Sites to be displayed or appear to be displayed on your own or certain third-party websites.

 

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

 

  • Establish a link from any website that is not owned by you.
  • Cause the McAfee Sites or portions of them to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the McAfee Sites other than the homepage of one of those sites.
  • Otherwise take any action with respect to the materials on the McAfee Sites that is inconsistent with any other provision of these Terms of Service.

 

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Service.

 

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

 

We may disable all or any social media features and any links at any time without notice in our discretion.

 

16. Domain-Specific Terms

 

Additional terms that apply to certain domains owned by McAfee are described below. Please note that specific pages on those domains may have additional terms that are not described here.  

 

  • SiteAdvisor.com: SiteAdvisor is a software program and website that provides users with an opinion to guide users about certain risks that may be associated with a website. The SiteAdvisor software displays color-coded symbols next to links provided by major search engines, and the SiteAdvisor.com site has dossier pages to provide information on the factors that affect the site rating. The SiteAdvisor site ratings are primarily derived using automated methods; the software cannot detect or examine every possible aspect of website design, nor can it determine the intent of the site owner. McAfee does not control or assume responsibility for the content of the third-party sites, and some of the third-party sites may have content that you find objectionable, inappropriate, or offensive. THE SITEADVISOR SITE RATINGS ARE NOT A GUARANTEE OF ANY PARTICULAR SITE’S SPECIFIC PRACTICES OR TRUSTWORTHINESS, AND IN NO CASE DO THE SITEADVISOR SITE RATINGS REPRESENT AN ENDORSEMENT BY MCAFEE OF THE SITE’S CONTENT, GENERAL SUBJECT MATTER, OVERALL QUALITY, OR USEFULNESS.  
  • McAfeeSECURE.com: The McAfee SECURE service is a paid service for website owners that examines their websites for potential vulnerabilities on a daily basis, and, if no issues are found, enables the site to display a McAfee SECURE trustmark. The McAfeeSECURE.com domain has additional specific terms governing the McAfee SECURE service at this link: https://www.mcafeesecure.com/terms. - See more at: https://www.mcafee.com/consumer/en-us/legal.html#sthash.SzX6rJO9.dpuf

 

17. Regional Product Availability

 

The McAfee Sites may contain references to McAfee products and services that are not available in your country or region. McAfee may not intend to announce or make available such products and services in your geographical region. For the most accurate product and service availability, please use your country- or region-specific McAfee website.

 

18. Export Control Laws

 

Any software downloaded from the McAfee Sites is subject to applicable export laws and regulations. The export or reexport of software in violation of export control laws and regulations is strictly prohibited. By downloading, purchasing or using any software from the McAfee Sites, you acknowledge that you have read and understood this notice and agree to comply with all applicable export laws and regulations.

 

19. DISCLAIMER OF WARRANTY

 

YOUR USE OF THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES IS AT YOUR OWN RISK. THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. MCAFEE DISCLAIMS ANY WARRANTY THAT THE MCAFEE SITES, OR YOUR ACCESS TO THE MCAFEE SITES, WILL BE UNINTERRUPTED, SECURE, RELIABLE, TIMELY OR ERROR-FREE. MCAFEE DOES NOT REPRESENT OR WARRANT THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OPERABILITY, OR AVAILABILITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR MATERIAL DISPLAYED OR DOWNLOADED FROM THE MCAFEE SITES. YOUR USE OF THE MCAFEE SITES, INCLUDING IF YOU DOWNLOAD OR OTHERWISE OBTAIN PRODUCTS, MATERIALS OR DATA THROUGH THE USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS, IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS OR THE DOWNLOAD OF SUCH PRODUCT, MATERIAL OR DATA. IF THE JURISDICTION WHERE YOU ARE LOCATED LIMITS THE EXCLUSION OF WARRANTIES, THEN THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT AVAILABLE UNDER THE LAW.

 

20. LIMITATION OF LIABILITY

 

UNDER NO CIRCUMSTANCES IS MCAFEE, ITS AFFILIATES, SUBSIDIARIES OR LICENSORS LIABLE TO YOU FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, INCIDENTAL, RELIANCE, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES WHETHER OR NOT FORESEEN, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RELATED TO OR ARISING FROM THE MCAFEE SITES OR ON ACCOUNT OF YOUR USE, MISUSE, OR RELIANCE ON THE INFORMATION, SERVICES OR PRODUCTS AVAILABLE ON THE MCAFEE SITES, INCLUDING WEBSITES LINKED TO OR ACCESSED FROM THE MCAFEE SITES AND ANY PRODUCTS DOWNLOADED FROM, OR SERVICES ACCESSED THROUGH THE MCAFEE SITES. THIS LIMITATION OF LIABILITY SHALL APPLY WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY (EVEN IF MCAFEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT OF APPLICABLE LAW.

 

21. Indemnification

 

You agree to defend, indemnify and hold harmless McAfee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the McAfee Sites, including, but not limited to, your User Contributions, any use of the McAfee Sites’ content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the McAfee sites.

 

22. Limitation on Time to File Claims

 

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE MCAFEE SITES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

 

23. Governing Law

 

These Terms of Service and all claims related to them, their execution, or the performance of the parties under them, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence, and shall not be governed by the provisions of the United Nations Convention on Contracts for the International Sale of Goods, the Brussels or Lugano Conventions, or the Rome or Rome 1 Conventions.

 

24. Waiver and Severability

 

No waiver by McAfee of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of McAfee to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

 

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Service will continue in full force and effect.

 

25. Entire Agreement

 

These Terms of Service, our Privacy Notice and other Policies incorporated by reference constitute the sole and entire agreement between you and McAfee with respect to the McAfee Sites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the McAfee Sites.

 

26. Force Majeure

 

Under no circumstances shall McAfee, its affiliates, subsidiaries, or licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, loss of data, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air-conditioning.

 

27. Comments and Concerns

 

The McAfee Sites are operated by McAfee, LLC.

 

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.

 

All other feedback, comments, requests for technical support and other communications relating to the McAfee Sites should be directed to: media@mcafee.com

 

LAST UPDATED: June 14, 2017

Virus Protection Pledge
McAfee Virus Protection Pledge
McAfee Virus Protection Pledge

What is McAfee Virus Protection Pledge?

 

From the moment you subscribe, we’re here to help keep your devices virus-free with our multi-layered protection. We want you to know that you can browse, bank and shop online safely with the knowledge that you have one of the best security services in the world protecting your digital life.

 

The Virus Protection Pledge provides you with the confidence that in the event a supported device gets a virus, a McAfee expert will remove it. If we can’t, we will offer a refund.

 

Our Virus Protection Pledge (VPP) is subject to and governed by the Virus Protection Pledge Terms & Conditions and the McAfee License Agreement.

 

To qualify for VPP and its virus removal and refund features, you must be enrolled in our auto-renewal service and meet the requirements set forth in the Full Terms. Below is a summary of the key terms:

 

  1. VPP is only valid for qualifying products, supported devices and specified languages and countries, as set out in our System Requirements.
  2. Your subscription must be actively enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. If you opt out of auto-renewal, you will not be entitled to VPP and its free virus removal service and refund features.
  3. To be eligible for the VPP virus removal service and qualify for a refund in the event we cannot remove a virus, you must have a McAfee anti-virus product installed and active on the qualifying device prior to the infection of the virus.
  4. Standalone services and products which do not include AV Protection, such as McAfee WebAdvisor or McAfee True Key, are not covered. Additionally, this Pledge does not apply to small business or enterprise products and services.
  5. A high speed internet connection is required to perform the virus removal service.
  6. Eligibility ends when your paid subscription ends.
  7. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required. Our refund will be a full refund of the actual price paid for the current subscription term.
  8. Applicable law or regulation(s) of the country in which you reside may limit or alter the availability or scope of the Pledge.

 

THIS REFUND DOES NOT APPLY TO, AND WE ARE NOT RESPONSIBLE FOR, ANY LOSS OR DAMAGES CAUSED BY A VIRUS OR OTHER MALWARE.

 

Virus Protection Pledge – Terms & Conditions

 

If we are unable to remove a virus or other malware from your Qualifying Device protected by our Anti-Virus Software, you are entitled to obtain a refund (the “Pledge”) as described in these Virus Protection Pledge Terms & Conditions (these “Pledge Terms”). These Pledge Terms are subject to and governed by the McAfee License Agreement available on our website which is hereby incorporated by reference. All refunds are expressly conditioned upon your agreement to the McAfee License Agreement and these Pledge Terms.

 

  1. Refund Eligibility 
    In order to be eligible for a refund, you must meet the following conditions:
    1. The Pledge only applies to qualifying device(s) that meet the System Requirements specified in the McAfee License Agreement (each a “Qualifying Device”). Additionally, a high speed internet connection is required.
    2. You must have a McAfee anti-virus product installed and active on the qualifying device which is covered by the Pledge (“Anti-Virus Software”) prior to the infection of the virus. The Anti-Virus Software covered by the Pledge are listed in the System Requirements. The Pledge does not apply to standalone services and products which do not include virus protection, such as: McAfee WebAdvisor, McAfee True Key, McAfee Battery Optimizer, TechMaster PC-Tune Up, McAfee Mobile Security for iPhone and iPad, and McAfee Mobile Security for Android.
    3. Only paid, active subscriptions to Anti-Virus Software are eligible for a refund under the Pledge. Your eligibility for a refund under the Pledge expires upon expiration or termination of the subscription to the Anti-Virus Software.
    4. The Pledge is only valid in the languages and countries we support, as set out in the Virus Protection Pledge entry in the System Requirements. As of the Date Last Updated, this includes: English, in Australia, Canada, India, Malaysia, New Zealand, Philippines, Singapore, United Kingdom & United States.
    5. The Pledge does not apply to trial subscriptions or free software.
    6. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required.
    7. Your subscription to Anti-Virus Software must be actively enrolled in automatic renewal. Your account must have a valid credit card, debit card, or other payment mechanism on file with us, and your automatic renewal settings must be turned on. If you opt out of autorenewal, you will not be entitled to the virus removal service or entitled to receive a refund.
    8. Applicable law or regulation(s) of the country in which the Qualifying Device is located may limit or alter the availability or scope of the Pledge.
  2.  

  3. Exclusions

    McAfee is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses. This Pledge applies solely to McAfee’s efforts to remove viruses from a Qualifying Device running Anti-Virus Software. It does not apply to other attacks, security breaches, threats, or damages resulting therefrom. For example, the Pledge will not cover losses or damage resulting from malware or viruses that (i) delete or destroy your data; (ii) modify your files; or (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The only way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device or location. Additionally, this Pledge does not apply to small business or enterprise products and services.

  4.  

  5. Services

    McAfee shall provide the virus removal services as set forth in the Virus Removal Service Terms of Service which is hereby incorporated by reference.

  6.  

  7. Refund

    Annual or Monthly Anti-Virus Software Subscriptions. If you purchased an annual or monthly subscription to Anti-Virus Software, our refund will be a full refund of the actual price paid for the specific Anti-Virus Software subscription in the current subscription term (monthly or annual as purchased).


    Multi-Year Anti-Virus Software Subscriptions. If you purchased a multi-year subscription to Anti-Virus Software for a lump sum price, our refund will be a refund of the actual price paid for the specific Anti-Virus Software subscription.


    Bundled Subscriptions. If you purchased the subscription to Anti-Virus Software as part of a bundle of products/services, your refund will be the price of the Anti-Virus Software as posted on our website, not to exceed the total price paid for that bundle.


    For all subscription types, any savings, rebates, refunds, shipping, handling, and taxes are not refundable, except in states or jurisdictions where shipping and taxes are refundable.

  8.  

  9. Redemption and requesting a Refund

    The process you must follow to redeem the pledge and request a refund is available here.

  10.  

  11. Disclaimer

    While McAfee will make commercially reasonable efforts to remove a virus from your Qualifying Device running Anti-Virus Software, you understand and agree it is possible that a virus may not be removable, and McAfee does not guarantee that it will remove all viruses from your device(s). To the extent permitted by applicable law, McAfee will have no liability for loss of or recovery of data, service, or loss of use of systems(s) or networks arising out of the Pledge or any act or omission, including negligence, by McAfee and/or its representatives. To the extent permitted by applicable law, McAfee reserves the right to refuse, suspend or terminate the Pledge in its sole discretion. The Pledge is not transferable.

  12.  

  13. Questions

    If you have any questions, comments or concerns about these Terms, please contact us at: Support.

 

LAST UPDATED: August 2, 2016.

Redemption and Refund Process for VPP
Redemption and Refund Process for Virus Protection Pledge

  1. Confirm your McAfee Virus Protection Pledge eligibility:

       

    1. Sign in to My Account
    2. Click on the tab of the device you think might be infected
    3. Select Installed McAfee Apps
    4. Look for “Virus Protection Pledge”
  2.  

    If you see... It means...
    Virus Protection Pledge: Available You’re covered with our Virus Protection Pledge
    Virus Protection Pledge: Not Available  You’re not yet covered – sign up for Auto-renewal to enjoy our Virus Protection Pledge

     

    Don’t see anything? Your subscription doesn’t offer our Virus Protection Pledge

     

  3. If you believe your device is infected, please perform a full system scan

       

    1. Start your McAfee product.
    2. Click on the section of the screen labeled “Updates” to run a check for new program and virus definitions.
    3. Click “Scan your PC”. When the new “Scan your PC” section of the program window loads, click “Run a full scan.”
  4.  

     

  5. After running the full scan, if you believe your computer is still infected, please contact  McAfee Support.

 

Once we have determined your device has an infection, our agent will remove the identified malware from your computer. If our agent determines they cannot remove the malware from your machine, you will receive a refund (in accordance with the VPP Terms & Conditions) by:

 

  1. Reversing the original credit card transaction, if McAfee processed the original payment transaction within the last six months;
  2.  

    OR

     

  3. Mailing a check or visa gift card for the amount you paid for the product, if the original payment transaction occurred through a 3rd party, or the payment was processed by McAfee more than 6 months prior.