McAfee Product Improvement Program 1.1.0

Introduction

The McAfee Product Improvement Program collects the data from the client systems where McAfee products are installed and managed by McAfee ePolicy Orchestrator (McAfee ePO), and helps improve products.
McAfee Product Improvement Program collects these types of data:

  • System environment (software and hardware details)
  • Effectiveness of installed McAfee product features
  • McAfee product errors and related Microsoft Windows events

The collected data is aggregated on the McAfee ePO server, then sent to the McAfee Product Improvement Program server once a day (default collection period) and stored at \TelemetryData.

Purpose

We use the data that is collected by the program to analyze and improve the product experience for customers. The collected data is:

  • Analyzed to improve product features and customers' experience with the product.
  • Used by Technical Support for troubleshooting.

Privacy protection

The data collected by McAfee Product Improvement Program will be used only for product improvement and technical support. The system-specific data will be filtered or used in aggregate form, unless it is required for technical support.

Install the software with McAfee ePO

You can install McAfee Product Improvement Program when installing the McAfee ePO server.

Before you begin

You should have administrator rights to install McAfee ePO and the McAfee Product Improvement Program.

Task

  1. In McAfee ePO – InstallShield Wizard, accept the McAfee End User License Agreement, then click OK.
  2. On the Ready to Install the Program dialog box, decide if you want to allow McAfee to collect anonymous diagnostic and usage data, then click Install to begin installing the software. Deselect the checkbox if you don't want McAfee to collect anonymous diagnostic and usage data.

Enable the software on the McAfee ePO server

You can configure the McAfee ePO server setting to enable McAfee Product Improvement Program. For option definitions, click ? in the interface.

Task

  1. Click Menu | Configuration | Server Settings, select Product Improvement Program from the Setting Categories, then click Edit.
  2. Select Yes to allow McAfee to collect anonymous diagnostic and usage data, then click Save.

Enforce policy to enable the software on client systems

You can manage McAfee Product Improvement Program on multiple client systems using the Product Improvement Program policy.

Before you begin

Make sure you enable the McAfee Product Improvement Program server setting before enforcing the policies.

For option definitions, click ? in the interface.

Task

  1. Click Menu | Systems | System Tree, then select a group in the System Tree. All the systems within this group (but not its subgroups) appear in the details pane.
  2. Select the required systems, then click Actions | Agent | Set Policy & Inheritance.
  3. Select McAfee Agent as the Product, Product Improvement Program as the Category, then select the required policy. See the McAfee ePO product documentation for more information about creating and editing policies.
  4. Select whether to Reset inheritance or Break inheritance, then click Save.

Uninstall the software

McAfee Product Improvement Program can be uninstalled using the following steps.

Task

  1. Log on to the McAfee ePO server as an administrator.
  2. Click Menu | Policy | Client Task Catalog, select McAfee Agent | Product Deployment as Client Task Types, then click Actions | New Task.
  3. Create a new task to uninstall McAfee Product Improvement Program from the required client systems. See the McAfee ePO product documentation for more information about removing a task from the client system.
  4. Assign the task to the client systems and send an agent wake-up call. See the McAfee ePO product documentation for more information about sending an agent wake-up call.
  5. Click Menu | Software | Master Repository, click Delete next to the McAfee Product Improvement Program package.
  6. Click OK.
  7. Click Menu | Software | Extensions, then select McAfee Product Improvement Program.
  8. Click Remove, then click OK.

Frequently asked questions

General

  1. What problems does the McAfee Product Improvement Program solve?
    We analyze the data that the program collects to improve product features and the customers' experience, and to provide proactive data to the support team for troubleshooting.
  2. What information does the McAfee Product Improvement Program collect?
    The table lists the examples of the data collected by McAfee Product Improvement Program from the client systems and the McAfee ePO servers.

    Data collected from client system Data collected from the McAfee ePO server
    BIOS properties Endpoint encryption system version
    Operating System properties Encryption provider counts
    Computer model, manufacturer, and total physical memory Active states of encrypted systems
    Computer type (laptop, desktop, or tablet) Number of the systems managed by the McAfee ePO server
    Processor name and architecture, Operating System architecture (32-bit or 64-bit), number of processor cores, and number of logical processors Number of agent handlers
    Disk drive properties such as name, type, size, and description Threat events
    List of all third-party applications (including name, version, and installed date) SiteAdvisor Enterprise - number of URLs visited, categorized by URL rating
    AV DAT date and version and engine version Policy assignment view for getting all policies
    McAfee product feature usage data Leaf node information for getting all policies
    Application errors generated by McAfee processes Branch node information for getting all policies
      Time zone offset in minutes
    Detections made by On-Access Scanner from VirusScan Enterprise logs SQL server version
    Error details and status information from McAfee Product Logs McAfee ePO database size
      Count of the McAfee ePO administrators and users
      Details of McAfee ePO extensions
      McAfee ePO policies for external devices in Endpoint Encryption for Files and Folders
      Protection status of McAfee Products in all environments

  3. Why do I see the McAfee Product Improvement Program service or product running on my client systems even after I opted out using the McAfee ePO Server Setting?
    The services run on low priority and don't collect any information from your systems if you opted out. Uninstall McAfee Product Improvement Program to remove the processes and service from the client systems. See Uninstall McAfee Product Improvement Program for more details.
  4. What are the available reports?
    The McAfee ePO administrator can view the data collected at \TelemetryData on the McAfee ePO server.
  5. How secure is McAfee Product Improvement Program?
    The data collected is transferred over a secure channel and the McAfee Product Improvement Program secure server is within the McAfee internal network.
  6. How do I enroll in McAfee Product Improvement Program?
    McAfee Product Improvement Program can be installed with McAfee ePO 5.0 using McAfee Agent 4.8. To enroll, select the McAfee Product Improvement Program option in the McAfee ePO 5.0 installer, Server Settings, or Agent Policy.
  7. Does McAfee Product Improvement Program work with my existing McAfee ePO server?
    McAfee Product Improvement Program is supported on McAfee ePO 5.0 and later.
  8. Who do I contact for more information about McAfee Product Improvement Program?
    We recommend you to contact the McAfee ePO Support team for more information about McAfee Product Improvement Program.
  9. Can I opt out of the McAfee Product Improvement Program?
    Yes, you can opt out on all client systems in your McAfee ePO environment or on specific client systems or a group of systems. See Enable the software on the McAfee ePO Server and Enforce policy to enable the software for more details.

Performance, sizing, and deployment

  1. Is there a performance loss if I deploy McAfee Product Improvement Program?
    No, McAfee Product Improvement Program runs on low priority and collects data once in a day (default setting).
  2. How much bandwidth is consumed by McAfee Product Improvement Program?
    McAfee Product Improvement Program consumes a minimal bandwidth of few kilobytes of data from each system.
  3. How much disc space does the McAfee Product Improvement Program use?
    The McAfee Product Improvement Program installer is 2 MB and the software requires approximately 7 MB after installation.
  4. What is the memory consumption?
    McAfee Product Improvement Program consumes average memory of 2 MB.
  5. Do I need to configure any ports for McAfee Product Improvement Program?
    No, the existing McAfee Agent port settings are used for communication.
  6. I use a proxy server between McAfee ePO and the McAfee server, does the McAfee Product Improvement Program support this configuration?
    Yes, the McAfee ePO administrator specifies the proxy server settings in Server settings | Proxy Settings.