Your path to success

The McAfee Essential Success Plan transforms traditional technical support by providing a strategically packaged set of personalized services, resources, and expert guidance, aimed at helping you achieve your security goals.

This blueprint, intended for medium-sized businesses, helps you with product adoption and consumption, security risk reduction, and maximizing your investment. Managed by a support account manager, the plan includes escalation management, consulting and education services, and business reviews.

The plan provides predictable security outcomes, so you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.

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McAfee Essential Success Plan

This lighter plan helps you proactively protect your business.

Get Expert Assistance

Dedicated resources help you plan security objectives, respond swiftly when critical situations arise, and ensure that your solution are adopted, consumed, and optimized.

Reduce Security Risks

Regular business reviews provide a structured approach to help reduce security risk—bringing your strategy to life.

Maximize Investment Value

Education and consulting services are delivered by consultants to keep your systems and processes current, accelerating your time to value.

McAfee Essential Success Plan features

Your path to success with a strategically packaged, robust set of personalized services, resources, and expert guidance.

Support Account Manager (SAM)

The SAM is a point-of-contact for the customer who develops the relationship with your team, manages technical escalations and critical situations, and personalizes your experience with McAfee.

Consulting Services

The annual health watch service, remotely delivered by a McAfee consultant, provides a detailed, in-depth diagnostics report, summary of maintenance actions, and actionable recommendations to help ensure the effectiveness and adoption of your McAfee solutions.

Education Services

Education vouchers allow you to choose from a variety of courses to help your team grow product expertise and ensure that your products get successfully deployed, maintained, and optimized.

Business Review

Conducted remotely by the SAM, the business reviews provide insight into issues and help identify potential opportunities for tuning, training, and performance.

Explore other Customer Success Plans

Enhanced Success Plan

A robust plan targeted for medium-to-large enterprises.

Learn More

Premier Success Plan

A comprehensive plan targeted for large-to-global enterprises.

Learn More
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