Increase your margin potential by supporting your customers directly. The Support Provider Specialization is targeted at McAfee resellers that have demonstrated support capabilities, including support systems, a replication lab, and certified support engineers. The Support Provider Specialization enables you to provide authorized first- and second-level technical support to your end customers, with the assurance of a direct escalation path to third-level technical support engineers and advanced access to internal troubleshooting tools.
- Meet annual bookings threshold.
- Provide Level 1 and 2 technical support.
- Complete technical support training and certification.
- Provide a case tracking system and defined escalation process.
- Maintain a problem replication lab.
- Meet minimum performance and business metrics on an ongoing basis.
- Compensation via rebates.
- Direct access to third-level support product specialists.
- Assigned partner support account manager.
- Enhanced access to tools and training.
- Pre-release access to products.
For more information, please contact us.