The McAfee Premier Success Plan transforms traditional technical support by providing strategically packaged personalized services, resources, and expert guidance aimed at helping you achieve your security goals.
This comprehensive, personalized blueprint, intended for large-to-global enterprises, helps you with product adoption and consumption, security risk reduction, and maximizing your investment. Led by a customer success manager who works with an assigned technical contact, the plan includes proactive success and escalation management, consulting and education services, health watches, success plans, business reviews, and on-site technical assistance .
The plan brings predictable security outcomes, so you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.
Education, consulting, and health watch services are delivered by consultants to keep your systems and processes current, accelerating your time to value.
“One of McAfee’s differentiated services is the Premier Success Plan; its uniquely bundled and tailored to our requirements, and helps us achieve our business goals. The plan’s valuable components include a CSM who runs the show, an ATC who brings in compliance visibility, education which provides training and confidence in running our environment, health watches that drive operational excellence and consistency in our deployments, and consulting which helps us design and deploy our solutions. And, the business reviews provide governance to show my leadership a return on investment.”
— A Large IT Services Customer
McAfee Premier Success Plan features
Your path to success with a strategically packaged, comprehensive set of personalized services, resources, and expert guidance.
Customer Success Manager (CSM)
The CSM is a proactive account manager who helps you meet your security objectives and serves as your McAfee advocate.
Assigned Technical Contact (ATC)
The ATC serves as your expert for the deployed solutions, monitors your technical matters, helps avoid issues, and drives product adoption and utilization.
The Cloud ATC works closely with the CSM and ATC and provides technical expertise for MVISION Cloud to help identify knowledge gaps, build required skills through use case scenarios, and drive adoption and utilization.
Consulting hours, delivered by McAfee consultants, allow you to choose from a variety of services to help ensure that you have the information, strategies, and tools to meet your global security needs.
Health Watch Services
Remotely delivered four times each year by a McAfee consultant, this service provides a detailed, in-depth diagnostics report, summary of maintenance actions, and actionable recommendations to help ensure the effectiveness and adoption of your McAfee solutions.
Education vouchers allow you to choose from a variety of courses to help your team grow product expertise and ensure that your products get successfully deployed, maintained, and optimized.
The success plans provide an analysis of your current environment and a documented program plan, tailored to your security objectives, to help ensure adoption of your McAfee solutions.
Quarterly Business Reviews
The CSM and technical experts conduct business reviews that evaluate the adoption and health of your McAfee solutions and perform an analysis of threats in your environment.
On-site technical support assistance as required to resolve critical Severity-1 or Severity-2 Service Requests.