Managed Services Specialization partners are responsible for:
- Sales: Partners bundle McAfee solutions within managed services to sell to end users.
- Billing: Partners order from a McAfee distributor and give them monthly royalty and usage reports.
- Support: Partners complete relevant technical support certifications and manage McAfee solutions for end users. Managed Services partners must deliver 24/7 end-user support, in line with their own service level agreements (SLAs), and should maintain a support or network operations center.