The McAfee Essential Success Plan transforms traditional technical support by providing a strategically packaged set of personalized services, resources, and expert guidance, aimed at helping you achieve your security goals.
This blueprint, intended for medium-sized businesses, helps you with product adoption and consumption, security risk reduction, and maximizing your investment. Managed by a support account manager, the plan includes escalation management, consulting and education services, and business reviews.
The plan provides predictable security outcomes, so you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.
Education and consulting services are delivered by consultants to keep your systems and processes current, accelerating your time to value.
McAfee Essential Success Plan features
Your path to success with a strategically packaged, robust set of personalized services, resources, and expert guidance.
Support Account Manager (SAM)
The SAM is a point-of-contact for the customer who develops the relationship with your team, manages technical escalations and critical situations, and personalizes your experience with McAfee.
The annual health watch service, remotely delivered by a McAfee consultant, provides a detailed, in-depth diagnostics report, summary of maintenance actions, and actionable recommendations to help ensure the effectiveness and adoption of your McAfee solutions.
Education vouchers allow you to choose from a variety of courses to help your team grow product expertise and ensure that your products get successfully deployed, maintained, and optimized.
Conducted remotely by the SAM, the business reviews provide insight into issues and help identify potential opportunities for tuning, training, and performance.