Customer License Review
The license review program is designed to ensure customers remain in compliance based on the terms of their End User License Agreement (EULA), as well as ensure their existing licensing sufficiently meets their organization's needs. The customer is requested to run specific McAfee ePolicy Orchestrator (McAfee ePO) reporting, if applicable, and certify all current usage. A true-up, or reconciliation of the differences in the reporting versus your active McAfee grant, would immediately follow if an overage is discovered.
Many software license management tools, such as McAfee ePO, are available to help you determine the number of McAfee software licenses deployed on your network. Running these tools and comparing your deployment numbers to your active McAfee grants is a best practice in maintaining compliance with your EULA.
If you find that your organization does not appear to be in compliance, McAfee will work with you to acquire the appropriate McAfee licenses necessary for your organization to resume adherence.
Support Renewal Policy
An active support agreement is vital to the function and security of your McAfee software deployment. Once expired, a McAfee customer is no longer entitled to product updates, upgrades, or technical phone support. While some product functionality stops upon the expiration of support, others require action on the part of the customer to prevent the continued utilization of updates. The continued use of support features beyond the expiration of your grant represents a breach of your EULA and requires a full renewal of support, including accrued out-of-compliance fees.
To accommodate any unforeseen delays in the renewal process and ensure support does not expire, we strongly encourage you to submit your purchase order several weeks in advance of your expiration date.
Software Asset Management
To effectively manage your software assets, your organization will need to know what type of McAfee products you have installed on your network. Regular software license reviews can help you determine this.
Many software license review tools such as McAfee ePO or other third-party tools are available to help you determine what type of software is installed on your network. Running these tools and comparing the results to your license documentation is a good first step in determining whether your organization is in compliance.
If you find that your organization does not appear to be in compliance, McAfee will work with you to acquire the appropriate McAfee licenses necessary to legalize your needs.
For more information or to report instances of noncompliance, please contact McAfee License Compliance Services.