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Your path to success
The McAfee Enhanced Success Plan transforms traditional technical support by providing a strategically packaged set of personalized services, resources, and expert guidance, aimed at helping you achieve your security goals. This robust plan, designed for medium-to-large enterprises, helps you with product adoption and consumption, security risk reduction, and maximizing your investment. Directed by a customer success manager, the plan includes proactive management, consulting and education services, business reviews, and on-site technical assistance. The plan delivers predictable security outcomes, so you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.
McAfee Enhanced Success Plan
This robust plan helps you proactively protect your business.
Expert help with product adoption and consumption
Dedicated resources to help you manage risk and stay ahead of changing events.
Reduce security risk
Tailored success plan to keep your solutions and policies current and improve security posture.
Greater value from technology investments
Education and consulting to build your skills required for optimizing McAfee solutions.
McAfee Enhanced Success Plan benefits
Your path to success with a strategically packaged, robust set of personalized services, resources, and expert guidance.
Customer Success Manager (CSM)
The CSM is a proactive account manager who helps you meet your security objectives, monitors and provides quarterly business reviews, manages escalations, and serves as your McAfee advocate.
Quarterly Business Reviews
The CSM and technical experts conduct business reviews that evaluate the adoption and health of your McAfee solutions and perform analysis of threats in your environment.
Consulting Services
McAfee consultants deliver strategic guidance and expert assistance to help guarantee that you have the information, strategies, and tools to meet your global security needs.
Education Services
Vouchers allow you to choose from a variety of courses to help your team grow product expertise and ensure that your products get successfully deployed, maintained, and optimized.
On-Site Assistance
On-site technical support assistance as required to resolve critical Severity-1 or Severity-2 Service Requests.
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Resources
McAfee Enhanced Success Plan
Integrates a customer success manager, consulting services, education services, advanced access, and on-site visits.
Consulting and Education Services Options
Learn about the solution services and education services that are available with the McAfee Enhanced Success Plan.
Have more questions?
See some of the commonly asked questions about the McAfee Enhanced Success Plan.
Explore other Customer Success Plans
Learn more about our range of Customer Success Plans and compare offerings.
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