McAfee Enhanced Success Plan

We’ll help you manage risk, assist you through the product adoption process, help plan upgrades, provide escalation management, and improve your organization’s security posture. A key component is a Customer Success Manager, a trusted advisor who brings security domain expertise to ensure you achieve your desired security outcomes by orchestrating and planning for both short- and long-term success. Your Customer Success Manager helps you set clearly defined security objectives and design a tailored success plan—a blueprint to help track and measure your security progress. Gaps in people, process, and technology are then identified to help you determine next steps and priorities.

We’re focused on minimizing your security risk and being your first responder if a security breach occurs. To help you identify and manage overall risk, we facilitate regular business reviews which provide an update to your product adoption progress and preventative care to improve your implementation health and reduce security risk. And, when you need it most, we provide emergency onsite assistance for critical product issues. Additionally, a senior technical expert provides product expertise to address your issues. Your service request is also given priority access for faster response and quicker issue resolution.

We’re committed to helping you maximize your security investments across people, process, and technology so that they deliver the desired value over time. Getting the most out of your McAfee solution starts with product training—on-demand eLearning courses—to guide you on installation, setup, and deployment of your McAfee solution. You can choose from a menu of product-based solution services, delivered by our consultants, to identify and correct potential gaps in your product configuration and performance. Solution services include technical assessment, upgrade assessment, and design review.