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McAfee Essential Success Plan

Be confident with escalation management, consulting, education, and business reviews

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Your path to success

The McAfee Essential Success Plan transforms traditional technical support by providing a strategically packaged set of personalized services, resources, and expert guidance, aimed at helping you achieve your security goals. This plan, intended for medium-sized businesses, helps you with product adoption and consumption, security risk reduction, and maximizing your investment. Managed by a support account manager, the plan includes escalation management, business reviews, and education services. The plan provides predictable security outcomes, so you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.

McAfee Essential Success Plan

This lighter plan offers predictable security outcomes aimed at helping you achieve your security goals.

 

 

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Get expert assistance with escalation management

An assigned support account manager proactively handles escalation management of technical issues and resolves them fast.

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Reduce security risk

Direct and prioritized access to technical experts helps provide peace of mind and minimizes risk. A health check provides diagnostics, maintenance actions, and recommendations.

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Extract greater value from technology investments

Access to flexible education services improves your staff’s knowledge and business reviews help ensure products are properly utilized.

McAfee Essential Success Plan features

Your path to success with a strategically packaged, robust set of personalized services, resources, and expert guidance.

 

 

Support Account Manager (SAM)

The SAM is a point-of-contact for the customer who develops the relationship with your team, manages technical escalations and critical situations, and personalizes your experience with McAfee.

 

Business Review

Conducted remotely by the SAM, the business review provides insight into issues and helps identify potential opportunities for tuning, training, and performance.

 

Consulting Services

An annual, remotely delivered health check provides a detailed diagnostics report, summary of maintenance actions, and actionable optimization and security recommendations.

 

Education Services

Vouchers allow you to choose from a variety of courses to help your team grow product expertise and ensure that your products get successfully deployed, maintained, and optimized.

Looking for other McAfee Customer Success Plans? Visit the Customer Success Plans page >

Resources

DATA SHEET
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McAfee Essential Success Plan

Offers an assigned support account manager, business reviews, a health check, education services, and advanced access services.

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GUIDE

Consulting and Education Service Options

Learn about the solution and education services that are available with the McAfee Essential Success Plan.

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FAQ

Have more questions?

Get answers to commonly asked questions about the McAfee Essential Success Plan.

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Explore other Customer Success Plans

Learn more about our range of Customer Success Plans and compare offerings.

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