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McAfee Premier Success Plan

Be confident with personalized planning, success and escalation management, consulting, education, and business reviews

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Your path to success

The McAfee Premier Success Plan transforms traditional technical support by providing strategically packaged personalized services, resources, and expert guidance aimed at helping you achieve your security goals. This comprehensive, personalized plan, intended for large-to-global enterprises, helps you with product adoption and consumption, security risk reduction, and maximizing your investment. Led by a customer success manager who works with an assigned technical contact, the plan includes proactive success and escalation management, business reviews, on-site technical assistance, and consulting and education services. The plan brings predictable security outcomes, so you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.

McAfee Premier Success Plan

This comprehensive plan offers predictable security outcomes and proactively protects your business.

 

 

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Expert help with product adoption and consumption

Dedicated resources to help you manage risk and stay ahead of changing events.

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Reduce security risk

Tailored success plan to keep your solutions and policies current and improve security posture.

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Greater value from technology investments

Education and consulting to build your skills required for optimizing McAfee solutions.

McAfee Premier Success Plan features

Your path to success with a strategically packaged, comprehensive set of personalized services, resources, and expert guidance.

 

 

Customer Success Manager (CSM)

The CSM is a proactive account manager who helps you meet your security objectives and serves as your McAfee advocate.

 

Assigned Technical Contact (ATC)

The ATC serves as your expert for the deployed solutions, monitors your technical matters, helps avoid issues, and drives product adoption and utilization.

 

Quarterly Business Reviews

The CSM and technical experts conduct business reviews that evaluate the adoption and health of your McAfee solutions and performs analysis of threats in your environment.

 

Consulting Services

McAfee consultants deliver strategic guidance and expert assistance to help guarantee that you have the information, strategies, and tools to meet your global security needs.

 

Education Services

Vouchers allow you to choose from a variety of courses to help your team grow product expertise and ensure that your products get successfully deployed, maintained, and optimized.

 

On-Site Assistance

On-site technical support assistance as required to resolve critical Severity-1 or Severity-2 Service Requests.

Looking for other McAfee Customer Success Plans? Visit the Customer Success Plans page >

Resources

DATA SHEET
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McAfee Premier Success Plan

Combines professional and solutions services, training, and technical support with personalized security management.

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GUIDE

Consulting and Education Services Options

Learn about the solution services, strategic advisory services, and education services that are available as part of the Premier Success Plan.

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FAQ

Have more questions?

See some of the commonly asked questions about the McAfee Premier Success Plan.

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Explore other Customer Success Plans

Learn more about our range of Customer Success Plans and compare offerings.

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