The McAfee Enterprise Security Manager case management feature assigns and tracks work items and support tickets associated with network events. You can use the interactive views in this content pack to immediately configure the McAfee Enterprise Security Manager case manager to monitor cases, view open or closed cases, track different users that are working on cases and the status of changes, and view cases that have been created. In addition, pre-built report templates help you summarize case status reports quickly so you can get back to protecting your environment faster.
Content Pack Components
Views
Gives insight into the case status, users assigned to cases, and organization of cases.
- Case Management Summary
Reports
- Case Management - Closed Monthly Report
- Case Management - Created Monthly Report
- Case Management - Daily Report
- Case Management - Open Monthly Report
- Case Management - Summary Report
Required Products
- McAfee Enterprise Security Manager (ESM) 11.x, 10.x
- McAfee Advanced Correlation Engine (ACE) 11.x, 10.x
Content pack demo
Content packs are available directly inside the McAfee Enterprise Security Manager user interface. Watch the video to discover how to access your content pack and get started.
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Download Content Pack
Registered ServicePortal users can log in to access the Knowledge Center for further documentation or to download the content pack file manually.
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