Support pour Enterprise Security Manager



Installation

For a complete list of installation best practices, see SIEM Foundations.

Review system requirements prior to installing McAfee Enterprise Security Manager:

Refer to the relevant installation guide for instructions:

Refer to the relevant hardware guide for information about how to rack and cable your SIEM device:

For information about virtual machines (VMs), see Installing VMs.

SIEM software is pre-installed on your SIEM hardware. If you need to reimage, you can retrieve any necessary ISO files from the Product Downloads page using your grant number.

Upgrade

Refer to the relevant installation guide for instructions to upgrade McAfee Enterprise Security Manager:

For information about the new version, including special upgrade steps and what version you need to be on to upgrade to the recent update, please refer to these release notes:

Additional resources:

Setup & Configuration

For a complete list of setup and configuration related content, visit the McAfee Support Community.

Refer to the relevant product guide for instructions on how to set up and configure your devices:

Additional resources:

Troubleshooting & Help

Refer to the following articles for the latest information about known issues:

Below are frequently used troubleshooting articles:

Tools & Best Practices

Below is a list of useful tools and best practices:

The following resources are available to help customers:

  • Knowledge Base — Find documents in the Knowledge Center about installation, migration, upgrades, backup, restore, best practices, configuration, reporting, troubleshooting, known issues, threat prevention and removal, vulnerability responses, and End-of-Life notices.
  • Support Notification Service (SNS) — Subscribe to the SNS to receive vital communications on topics, including product releases, content updates, critical incidents, security bulletins, pro tips, and End-of-Life dates.
  • Community — Collaborate with other customers and McAfee employees in the SIEM Community.

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