Support pour McAfee Network Security Platform

Install & Upgrade

Before you begin installing or upgrading McAfee Network Security Platform, refer to the version-specific installation or upgrade guide. We recommend that you review the installation guide and release notes to understand the prerequisites, specifications, and requirements for a successful installation. These guides also provide the upgrade path and upgrade matrix from one version to next. We always recommend using the latest available releases to stay up to date on product efficacy, fixes, and feature functionality.

All product software, release notes, and documentation are available on the Product Downloads page.

For the latest versions of McAfee Network Security Manager, Sensor, McAfee Network Threat Behavior Analysis (NTBA), and signature set software, see current McAfee Network Security Platform software version information.

Ensuring that you have the right ports open for proper initialization and communication between your peer devices and McAfee Network Security Platform is a critical step in the installation process:

Refer to the relevant guide for installation and upgrade instructions:

Signature set updates are a critical part of your installation. The Network Security Sensor will not initialize until you have successfully deployed a signature set to the appliance. For more information on the latest signature set and user-defined signature releases, refer to the following articles:

Policy & Rule Configuration

There are several stages to a successful McAfee Network Security Platform configuration and deployment. It includes selecting sensor and manager operating mode, establishing communication between the manager and sensor, configurating sensors, creating policies, and reporting.

Refer to the following documentation for details on configuration and setup of your McAfee Network Security Platform deployment:


If have an issue during installation, migration, and configuration of the product, logs will need to be collected and sent to McAfee Technical Support for analysis.

Consider the following when beginning the troubleshooting process:

  • Were there recent physical changes to your network setup?
  • Is another device placed in the sensor’s position in network receiving traffic?
  • If the sensor is in Layer 2 mode, are your network services still affected?
  • Check that you are using McAfee-approved GBICs, SFPs, and XFPs with your sensor. View the list of approved hardware.

Detailed troubleshooting scenarios with errors and fault information are available as part of the product version-specific guides:

Frequently used troubleshooting articles by topic:



For more information on McAfee Network Security Platform hardware appliances and accessories, refer to the following guides:

Customers looking to migrate from the Windows Network Security Manager Appliance to the McAfee Network Security Manager Linux appliance should refer to the Windows to Linux Manager Migration Guide.

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