Overview

The McAfee Enterprise Security Manager case management feature assigns and tracks work items and support tickets associated with network events. You can use the interactive views in this content pack to immediately configure the McAfee Enterprise Security Manager case manager to monitor cases, view open or closed cases, track different users that are working on cases and the status of changes, and view cases that have been created. In addition, pre-built report templates help you summarize case status reports quickly so you can get back to protecting your environment faster.

Content Pack Components

Views

Gives insight into the case status, users assigned to cases, and organization of cases.

  • Case Management Summary
Reports
  • Case Management - Closed Monthly Report
  • Case Management - Created Monthly Report
  • Case Management - Daily Report
  • Case Management - Open Monthly Report
  • Case Management - Summary Report

Required Products

  • McAfee Enterprise Security Manager (ESM) 10.0.x, 9.6.x, 9.5.x
  • McAfee Advanced Correlation Engine (ACE) 10.0.x, 9.6.x, 9.5.x

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