McAfee Honored With Two Awards for Customer Service Excellence

Support Team Receives Accolades at JiveWorld11 and TSIA Conference

TSIA Conference

Santa Clara, Calif. — November 17, 2011 — McAfee today announced that it has won the Jive Awards’ “Engage Customers” category at the JiveWorld11 conference, and the Star Awards’ “Continuous Support Improvement” award at the Technology Service Industry Association (TSIA) conference.

“These award wins are a testament of our commitment to and focus on our customers,” said Barry McPherson, executive vice president of McAfee Worldwide Support. “Our people are passionate about delivering world-class support. It is this dedication that has enabled our continuous operational improvements as well as our consistently increasing customer satisfaction scores.”

The Jive Award recognizes McAfee’s excellence in driving better customer service with Jive’s Social Business platform. The McAfee Community Forums ( give customers a place to communicate and receive support. McAfee was honored for streamlining its customers’ ability to solve problems with self-service support, thereby improving satisfaction and fostering a positive association with the company.

“The Jive Award winners represent a new generation of companies that are harnessing the power of Social Business to unleash creativity, innovation and motivation,” said John Rizzo, chief marketing officer at Jive. “All of us at Jive are inspired by the outcomes of their achievements and are proud to be part of the shift to a ‘new way to business’ at these leading brands.”

McAfee was selected for the TSIA STAR Awards for demonstrating exceptional service levels and customer satisfaction for three or more years, with year-over-year improvements and a plan in place for continual improvement in the future. The Awards showcase technology companies who display exceptional leadership, innovation, and commitment to delivering world-class results. Since 1990, the STAR Awards have become one of the highest honors in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide.

“These industry leaders set the pace for world-class in their respective industries,” said J.B. Wood, president and CEO of TSIA. “As STAR Award winners, they exemplify what it takes to strive for excellence in innovation and dedication to the profession of technology services.”

For more information about the awards, please visit and

About McAfee
McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that help secure systems, networks, and mobile devices around the world, allowing users to safely connect to the Internet, browse and shop the Web more securely. Backed by its unrivaled Global Threat Intelligence, McAfee creates innovative products that empower home users, businesses, the public sector and service providers by enabling them to prove compliance with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. McAfee is relentlessly focused on constantly finding new ways to keep our customers safe.

Note: McAfee is a registered trademark of McAfee, Inc. in the United States and other countries. Other names and brands may be claimed as the property of others.

H3O Communications
Heather Edell, (415) 618-8814
Ian Bain, (408) 346-3877