Endpoint Assistant App

Retrieve forgotten passwords and secure access to cloud storage

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Overview

The Endpoint Assistant app provides iOS and Android end users two convenient functions: (1) a password recovery method to helps users gain access to their PCs without the assistance of the IT help desk, and (2) secure access to cloud storage services to retrieve encrypted data from services such as Box, Dropbox, Google Drive, and Microsoft OneDrive.

How it Works

Password recovery
An end user simply points their mobile camera at their laptop pre-boot screen to scan a QR code, and enters a challenge code from the Endpoint Assistant app into their laptop. The recovery process can occur as quickly as one minute.

Secure access to cloud storage
The Endpoint Assistant app detects if a file downloaded to a mobile device has been encrypted. If so, the app decrypts the file transparently while providing the mobile device file viewing app access to the decrypted file.

Availability and Minimum Requirements

Endpoint Assistant is available in the Apple App Store for iOS and on Google Play for Android, and has the following requirements:

  • McAfee ePolicy Orchestrator (McAfee ePO) 5.1.
  • Drive Encryption 7.1 deployed on the user's laptop.
  • File and removable media protection 5.0 for secure cloud storage services.
  • The user must have a smartphone or tablet capable of downloading and running an app from Google Play or the Apple App Store, and the user must register their app through a simple process of pairing their mobile device with their laptop.