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McAfee® Virus Removal Service

Get PC repairs from the comfort of your home thanks to our friendly security experts

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See offer details below.

For Windows®

Remote virus removal services

 

If you need a virus removed, it’s easy to chat with one of our security experts over the phone or online. With your permission, they can remotely access and repair your PC.

Detect and remove viruses

We find and eliminate viruses, Trojans, spyware and other malware easily and quickly from your PC.

Keep your PC up to date

We’ll apply security updates to your operating system and your security software when necessary.

Clean and secure your PC

McAfee Software and Virus Signature Update keeps your PC protected after our experts have done their work.

Contact McAfee's Virus Removal Service today

 

Why drag your PC into a service center where it will sit for who knows how long, leaving you without a computer to work, shop, or play online? Talk with an expert over the phone or chat via instant messaging as they remotely access and repair your PC while you watch.

Award-winning internet security

Overall 500 million protected devices and counting.

Frequently Asked Questions

  • McAfee technicians will access your PC remotely; no interaction or knowledge is required from you.

  • Our antivirus software does a full system scan to remove viruses, Trojans, spyware, rootkits and more. Your PC gets a complete security check, helping ensure that all threats have been removed. 

  • The pop-up blocker configuration prevents you from seeing unwanted ads and from getting infected by accidentally clicking on threats disguised as advertisements.

  • McAfee Software and Virus Signature Update keeps your PC protected after McAfee technicians have done their work. 

McAfee Virus Removal Service detects and eliminates viruses, Trojans, spyware and other malware easily and quickly from your PC. It also applies security updates to your operating system and your security software when necessary.

To start the virus removal service, a McAfee security expert takes control of your computer remotely. Our experts will then scan your PC, identify any malicious applications or malware, and remove them.

Yes, our experts can detect and remove Trojan viruses and malware by remotely accessing your PC while you watch. You can even ask them questions while they work.

Operating System

  • Microsoft Windows 10**, 8.1, 8, and 7 (32-bit and 64-bit)

  • **Windows Enterprise not supported

Participating Countries

  • Australia, Canada, France, Germany, India, Italy, Luxembourg, Malaysia, New Zealand, Netherlands, Philippines, Singapore, Spain, Switzerland, United Kingdom and United States

Supported Devices

  • All major laptop and desktop brands running Windows, such as Dell, HP, Acer, Lenovo, Sony, Asus, Toshiba and Samsung

Other Requirements

  • English language only

  • Available in limited countries—check your country’s website for availability

  • Valid for a single service incident

  • Internet connection required (high-speed connection for optimal service level)

* Important Terms and Offer Details:

 Subscription, Pricing, and Automatic Renewal Terms: 

 Subscription, Pricing, and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal term subscription price in effect at the time of your renewal, until you cancel.
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the first term and renewal term subscription prices (e.g., first year price vs. each year thereafter).
  • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
  • You can cancel your subscription or change your automatic renewal settings any time after purchase from your My Account page. To learn more about automatic renewal, click here
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year or longer terms)
  • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.

 Virus Protection Pledge Terms:

 Virus Protection Pledge Terms:

  • To be eligible for VPP you must be actively enrolled in our auto-renewal service with a qualifying product installed.  If we cannot remove a virus from a device we support (see VPP System Requirements), we’ll refund—for the current term of your subscription—the actual amount you paid for the qualifying product, or the value of the qualifying product if it was included in a bundle (see terms of service for details), less any discounts, rebates, refunds, shipping, handling or taxes.  The refund does not apply to any damage or loss caused by a virus—we strongly recommend that you always backup your data to prevent data loss. Refer to our terms of service for details: mcafee.com/pledge.


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Copyright © 2023 McAfee, LLC