Question 1

What does McAfee Total Protection Cover?

Accepted Answer

At its core, McAfee Total Protection provides our award-winning antivirus to defend against viruses, online threats and ransomware with both cloud-based online and offline protection. Beyond your Windows PCs, McAfee Total Protection provides cross-device protection that extends your peace of mind to your Macs and iOS/Android mobile devices, so you can enjoy security at home and on-the-go across all your compatible devices. Available when you’re enrolled in auto-renewal**, our secure VPN uses bank-grade AES 256-bit encryption to keep your browsing information and online habits protected at home and on-the-go. McAfee® WebAdvisor web protection enables you to sidestep attacks before they happen with clear warnings of risky websites, links and files, so you can browse, shop and bank with confidence. PC Optimization features help your PC go faster while ensuring you still have top-notch security. Web Boost helps rescue both your battery and bandwidth from distracting auto-play videos by automatically pausing them. And with App Boost, apps that you’re actively working on will automatically receive a boost in resources, so you can get the job done faster. Available with McAfee Total Protection for 10 devices, McAfee® Safe Family provides robust parental controls for your kids’ Windows PCs and Android/iOS devices. Packed with useful features, Safe Family gives you an extra set of hands to juggle your kids’ digital lives, from helping them build good habits to managing their app usage and online time. You can even keep track of their location when they’re getting some much-needed outdoor time. Because much of your digital life exists in files on your computer, you can use McAfee® QuickClean™ and Shredder™ to manage your privacy. Use McAfee QuickClean to remove temporary files and cookies to reclaim storage space and minimize exposure. And, when you’re looking to dispose of sensitive files, McAfee Shredder securely deletes files so that would-be thieves can’t put the pieces back together. Our passwords are the keys to our digital kingdom. Take the guesswork out of creating and remembering complex passwords with our password manager, which can store, auto-fill and even generate unique complex passwords. For added convenience, you can access your shared passwords on your PC and mobile devices with a single account. Many vulnerabilities on your PC are due to out-of-date apps. With Vulnerability Scanner, you can update Windows and your apps from one place, streamlining Windows and application updates with a single tool that scans and installs critical updates. Identity Protection Service provides a guided identity protection experience including dark web monitoring for your email. Get expanded monitoring with auto-renewal turned on. McAfee’s Virus Protection Pledge that includes our 100% Guarantee: Viruses removed or your money back, available with auto-renewal.* For more information, see here. For any questions, free customer support is there when you need it, whether by phone, chat or online.

Question 2

How do I use McAfee Total Protection?

Accepted Answer

When you open McAfee Total Protection for the first time after installing, you’ll be greeted by a guided tour that will help you run scans and discover capabilities.

Question 3

Does McAfee Total Protection remove viruses?

Accepted Answer

Once McAfee Total Protection is installed, you’ll be able to scan for viruses and quarantine/remove them.

Question 4

How many devices can I use with McAfee Total Protection?

Accepted Answer

McAfee Total Protection is available in four packages: for the individual, which covers one device; the multi-device package, which covers five devices; the household package, which covers ten devices; and the Ultimate package, which covers unlimited devices. McAfee software is compatible with Windows, Mac OS, iOS, and Android devices.

Question 5

Do I need to renew my McAfee subscription?

Accepted Answer

When you are enrolled in auto-renew, 30 days before your subscription is scheduled to expire, the credit card on file for your account is automatically billed, and your subscription is extended for another year. If your auto-renewal has been disabled, you will receive a message 30 days before expiry to inform you that your license is about to expire. You can then choose to renew your license for another year or purchase an upgrade.

Question 6

What devices and OS are compatible with McAfee Total Protection?

Accepted Answer

McAfee Total Protection is compatible with laptops, desktops, tablets and mobile devices. You can find operating system compatibility on our System Requirements page.

Question 7

What happens if I don't renew McAfee Total Protection?

Accepted Answer

If the McAfee Total Protection subscription expires, your software and security will deactivate. Once your antivirus software's subscription has reached its expiration date, you’ll need to decide whether to resubscribe, purchase another solution or install a free solution. Otherwise, your computer will become susceptible to numerous virus threats.

Question 8

How is my Protection Score calculated?

Accepted Answer

Your score is based on a few things, including setting up your McAfee protection, strengthening your security with our safety recommendations, and ensuring your personal info is safely monitored with Identity Protection. For example, if your information is exposed in a data breach your score may drop, but you can improve it by following our easy-to-follow remediation steps. A perfect score does not mean you’re perfectly safe, but it does mean that you’re doing an excellent job of preventing and managing risks.

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Why choose a Family Plan

Protection that’s perfect
for each person in the family

Family security for privacy, identity, and ID theft

Protection Score keeps everyone safer

Protection for your kids’ connected lives