How to Contact Us




Use this form to contact the McAfee Privacy Team. You can also write to us as follows:

In the United States:
Attn: Legal Department – Privacy Office
5000 Headquarters Drive
Plano TX 75024 USA

In the European Economic Area by registered post:
McAfee, Legal Department
2000 City Gate
T12 RRC9

In Japan by registered mail:
McAfee Co. Ltd.
Attn. Legal Department
Shibuya Mark City West,
Dougenzaka 1-12-1,
Tokyo, 150-0043 Japan

In South Korea by registered mail:
Attn: Chief Privacy Officer, copy to the Legal Department – Privacy Office
McAfee Korea Limited
5F. Gangnam Finance Center
152, Teheran-ro, Gangnam-gu, Seoul
Korea 06236

To stop receiving marketing communications, click the unsubscribe link in any marketing communications email, or visit the unsubscribe pages to Marketing.

Please note that in providing assistance or information under this form, McAfee will validate the identity of the person making the request. If you fail to provide the required information necessary for McAfee to validate your identity, your request may be delayed or rejected.

For general support McAfee questions, please visit the Contact Us page to find the best way to address your question. Customer support questions will not be answered if submitted by this form.

Your Data Request

If you have questions completing or submitting the Individual Data Request Form, please email to submit your question.

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* Important Terms and Offer Details:

 Subscription, Pricing, and Automatic Renewal Terms: 

 Subscription, Pricing, and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal term subscription price in effect at the time of your renewal, until you cancel.
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the first term and renewal term subscription prices (e.g., first year price vs. each year thereafter).
  • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
  • You can cancel your subscription or change your automatic renewal settings any time after purchase from your My Account page. To learn more about automatic renewal, click here
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year or longer terms)
  • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.

 Virus Protection Pledge Terms:

 Virus Protection Pledge Terms:

  • To be eligible for VPP you must be actively enrolled in our auto-renewal service with a qualifying product installed.  If we cannot remove a virus from a device we support (see VPP System Requirements), we’ll refund—for the current term of your subscription—the actual amount you paid for the qualifying product, or the value of the qualifying product if it was included in a bundle (see terms of service for details), less any discounts, rebates, refunds, shipping, handling or taxes.  The refund does not apply to any damage or loss caused by a virus—we strongly recommend that you always backup your data to prevent data loss. Refer to our terms of service for details:

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San Jose, CA 95002 USA

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Copyright © 2023 McAfee, LLC