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McAfee Code of Business Conduct and Ethics

Uncompromising integrity and professionalism are the cornerstones of McAfee's business. In all that we do, McAfee supports and upholds a set of core values and principles. These values and principles form the foundation of good corporate citizenship and frame McAfee’s relationships with customers, employees, suppliers, and local communities. Through our adherence to ethical business practices, and through timely, accurate, and consistent financial reporting, we continually enhance our value and maintain industry leadership in all aspects of corporate governance.

Our success is dependent on the willingness of each individual to act in accordance with these enduring values and principles. We must remember that misconduct by only a few can seriously discredit McAfee, harm our reputation, and reflect poorly on all of us. No success is worth the expense of compromising ethical behavior.

Our Code of Conduct sets the standard for how we work together to develop and deliver products, how we protect the value of McAfee, and how we work with customers, suppliers, and others.

The Code affirms our Five Principles of Conduct:

  • Integrity at Our Core
  • Integrity with Each Other
  • Integrity in Business Interactions
  • Integrity in Business Practices
  • Integrity with Company Assets and Reputation

The McAfee Ethics and Compliance Helpline is available 24 hours a day, 7 days a week for employees, customers, distributors, resellers, and suppliers to ask questions, request guidance, or report a concern. If you have an ethics or compliance concern, you are encouraged to report your concern to McAfee as soon as possible.

If you are a customer seeking support with product installation, billing, refunds, or other product questions please direct your inquiry to Support.

Values

We Achieve Excellence with Speed and Agility

  • The seriousness of our mission requires that we achieve excellence in our product and delivery.
  • The pace at which cybersecurity threats emerge requires that we act with speed and agility.
  • To accomplish this balance, we are deliberate in our actions and decisions and execute with a sense of urgency.
  • We never compromise on quality.

We Play to Win or Don’t Play

  • We are laser focused on keeping people safe and protected.
  • We are aligned on our winning strategy: we play to win, and we have fun doing it.
  • It is through our passion, curiosity, and tenacity that we unite.
  • Mediocrity is not in our vocabulary.
  • We rise up to face our adversaries together: one team, empowered.

We Innovate Without Fear

  • To deliver on our mission, we constantly experiment and innovate.
  • We trust and empower each other to take risks.
  • We face our failures head on.
  • Our failures make us stronger and smarter.
  • We create opportunities to realize the future of cutting-edge security.

We Practice Inclusive Candor and Transparency

  • We offer and receive feedback in celebration of risk-taking and learning.
  • We base our feedback on a foundation of trust and respect, embracing the differences in each other.
  • We hold ourselves to a high standard of accountability and communicate openly and clearly about what works and what doesn’t.
  • Integrity is at the core of who we are. We never cut corners.

We Put the Customer at the Core

  • We collaborate across boundaries to prioritize the customer.
  • We listen to our customers’ needs.
  • We value their feedback and center their experience in our design and delivery.
  • We provide an exceptional customer experience for every customer, every time.

Anti-Corruption Policy

As a matter of policy, all McAfee employees and third parties that perform services for McAfee are expected to comply with the following anti-corruption initiatives:

  • The U.S. Foreign Corrupt Practices Act (FCPA), which prohibits offering a bribe, directly or indirectly, to a non-U.S. government official or a family member of a non-U.S. government official in order to obtain or retain business or to otherwise secure an improper advantage over a competitor.
  • The U.K. Bribery Act, which creates four offenses: giving, promising, or offering a bribe; requesting, agreeing to receive, or accepting a bribe; bribing a foreign public official; and corporate failure to prevent bribery.
  • The Organization for Economic Co-operation and Development (OECD) Convention on Combating Bribery of Foreign Public Officials in International Business Transactions.

Anti-Corruption Training

McAfee employees with significant involvement in sales transactions and/or maintaining accurate books and records, as well as designated third parties, are required to take McAfee’s online anti-corruption training course on a periodic basis. Violations of the policy may result in discipline, up to and including termination of employment or the existing business relationship with McAfee. Suspected violations can be submitted through the McAfee Ethics and Compliance Helpline.

Additional Resources

* Important Terms and Offer Details:

 Subscription, Pricing, and Automatic Renewal Terms: 

 Subscription, Pricing, and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal term subscription price in effect at the time of your renewal, until you cancel.
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the first term and renewal term subscription prices (e.g., first year price vs. each year thereafter).
  • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
  • You can cancel your subscription or change your automatic renewal settings any time after purchase from your My Account page. To learn more about automatic renewal, click here
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year or longer terms)
  • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.

 Virus Protection Pledge Terms:

 Virus Protection Pledge Terms:

  • To be eligible for VPP you must be actively enrolled in our auto-renewal service with a qualifying product installed.  If we cannot remove a virus from a device we support (see VPP System Requirements), we’ll refund—for the current term of your subscription—the actual amount you paid for the qualifying product, or the value of the qualifying product if it was included in a bundle (see terms of service for details), less any discounts, rebates, refunds, shipping, handling or taxes.  The refund does not apply to any damage or loss caused by a virus—we strongly recommend that you always backup your data to prevent data loss. Refer to our terms of service for details: mcafee.com/pledge.

 Additional Terms Specific to Identity Protection Service:

 Additional Terms Specific to Identity Protection Service:

  • Eligibility: McAfee® Identity Protection Service Essentials is available within active McAfee Total Protection and McAfee LiveSafe subscriptions with identity monitoring for up to 10 unique emails. Phone number monitoring is enabled upon activation of Automatic Renewal. Not all identity monitoring elements are available in all countries. See Product Terms of Service for more information.
  • Your subscription is subject to our License Agreement and Privacy Notice. Product features may be added, changed or removed during the subscription term. Some features may require registration and a valid ID number to activate. See System Requirements for additional information.
  • While McAfee Identity Protection Service provides you tools and resources to protect yourself from identity theft, no identity can be completely secure.


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Copyright © 2023 McAfee, LLC