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Common FAQs

Need to change your email? Can't figure out how to renew your subscription or buy additional licenses? Check out the answers to our most common account and billing questions.

How do I update my McAfee My Account email address?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select Account, and then click My Profile.
  3. At the top of the Account Information section, click Update.
  4. Enter your new email address, and then click Save.

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How do I change my McAfee My Account password?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select Account, and then click My Profile.
  3. At the top of the Account Information section, click Update.
  4. Enter your new password, and then click Save.

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My account is locked. How do I get back in?
  1. At the bottom of any page on the McAfee website, click Consumer Support.
  2. Under the Need to talk to an expert? section, click Contact Support.
  3. Click Account Information and Other, and follow the on-screen instructions.

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How do I update my billing info?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select Account, and then click My Profile.
  3. At the top of the Billing Information section, click Update. Enter your new credit card information and billing address, and then click Save.

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How do I turn Auto-Renewal on or off?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select Account, and then click Auto-Renewal Settings.
  3. Follow the on-screen instructions to turn auto-renew on or off.

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My subscription has expired. How do I renew it?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select Account, and then click Subscriptions.
  3. Click All expired to see your expired subscriptions. Or click View active to see your subscriptions that have not yet expired.
  4. Look for the subscription you want to renew and click Renew.

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I need to protect additional devices. How do I buy extra licenses?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click Subscriptions.
  3. Look for the subscription you want to add additional licenses to, and then click Buy more licenses, or Add Device.

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I bought something by accident. How do I get a refund?
  1. At the bottom of any page on the McAfee website, click Consumer Support.
  2. Under the Get help with section, click Request a Refund.
  3. Select your country, then click Request a Refund again.
  4. Choose one of the options (such as Price is too expensive) and follow the on-screen instructions.
    Note: You can request a refund within 30 days of purchasing a McAfee product.
 

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* Important Terms and Offer Details:

 Subscription, Pricing, and Automatic Renewal Terms: 

 Subscription, Pricing, and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal term subscription price in effect at the time of your renewal, until you cancel.
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the first term and renewal term subscription prices (e.g., first year price vs. each year thereafter).
  • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
  • You can cancel your subscription or change your automatic renewal settings any time after purchase from your My Account page. To learn more about automatic renewal, click here
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year or longer terms)
  • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.

 Virus Protection Pledge Terms:

 Virus Protection Pledge Terms:

  • To be eligible for VPP you must be actively enrolled in our auto-renewal service with a qualifying product installed.  If we cannot remove a virus from a device we support (see VPP System Requirements), we’ll refund—for the current term of your subscription—the actual amount you paid for the qualifying product, or the value of the qualifying product if it was included in a bundle (see terms of service for details), less any discounts, rebates, refunds, shipping, handling or taxes.  The refund does not apply to any damage or loss caused by a virus—we strongly recommend that you always backup your data to prevent data loss. Refer to our terms of service for details: mcafee.com/pledge.


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