生效日期:2023 年 1 月 1 日
本声明提供我们收集、使用和共享数据以及我们承诺以尊重的方式使用所收集的个人数据等方面的信息。
McAfee, LLC 及其附属公司(“McAfee”或“我们”)非常关注隐私、安全以及在线安全,这些是我们根本任务的重要组成部分。我们致力于保护我们的产品和服务的使用者(“您”),防止窃取、中断以及未经授权访问用户在线信息和活动的风险。本隐私声明(“声明”)旨在告知您,我们如何通过我们的网站(“网站”)、产品、服务以及网络和移动应用程序(统称“服务”)或在您与我们交互时收集、使用和共享您的个人数据。
McAfee 直接向消费者销售产品和服务(您可以在此处找到有关产品的更多信息https://www.mcafee.com/zh-cn/consumer-support/policy/legal.html). 本隐私声明既适用于在您下载我们的服务时我们向您收集的或从您的设备中收集的信息,也适用于我们的分销合作伙伴在您的设备上安装我们的服务时我们收集的信息。
您访问或使用我们的服务,即表示您确认您已查阅本声明并理解其内容。您使用我们的服务和网站,以及隐私权的任何争议,受本声明、任何适用的服务条款(包括任何适用的有关损坏和争议解决的限制)和任何适用的最终用户许可协议的制约。
随着 McAfee 企业发展,或业务变更,我们随时可能在我们认为适宜的情况下更新本声明。如果本隐私声明有任何重大变更,我们将通过电子邮件、产品内部通知或适用法律要求的其他方式通知您。您应核查以确保您查阅到本声明的最新版本。
本声明适用于我们全球服务的所有用户。某些用户(包括欧洲经济区的居民)依据其居住地,可能享有本声明所述的额外权利。
我们为提供服务而收集信息。部分信息由您直接提供给我们,部分信息通过我们的服务自动收集,也有部分信息收集自第三方。在本声明中,“个人数据”是指可以单独或与其他数据结合使用以识别个人身份的数据。
我们收集您提供给我们的信息。. 例如,当您购买产品或服务、创建账户、填写表格、参加竞赛或促销活动、请求客户服务或以其他方式与我们通信时,我们会收集信息。
您可能提供的个人数据类型包括:
我们还可能收集您的其他信息,例如您购买的产品的信息、您的偏好和人口统计信息。您也可以向我们提供更多数据。例如,在您使用我们的身份监控服务时,您可选择提供您的社交媒体登录信息,以便我们可以监控您的社交媒体帐户,或者如在下方“特定产品和功能”中进一步规定。
我们会自动收集您与服务的交互信息以及安装服务的设备信息。在某些情况下,我们会自动收集与安装服务的设备连接到同一网络的其他设备的信息。
例如,我们可能收集并使用以下信息:
为了给您提供服务,包括检测和评估恶意软件和垃圾邮件,我们可能会扫描、收集和存储您文件中的数据,包括电子邮件、附件、电子邮件地址、元数据以及 URL 和流量数据。
我们通过我们的服务以及使用 cookie、网络信标或网络漏洞以及透明 GIF 等技术收集上述信息。有关 Cookie 和我们使用的相似技术以及可供您使用的选项等更多信息,请参阅我们的 Cookie 声明 。
请注意,如果您使用我们的 VPN 服务,我们的 VPN 服务器不会查看或记录您在互联网上收发的任何信息。
特定产品和功能
除上述信息外,如果您选择使用下面列出的产品或功能之一,我们还会收集其他数据。
三星移动用户的设备保护。本通知中关于我们可能收集的信息的一般声明不适用于本产品。这是一款由 McAfee 提供支持的三星产品,这意味着 McAfee 只在该应用程序中运行恶意软件扫描功能。如果您使用此产品,我们会为您的设备生成一个唯一随机编号。我们使用这些标识符编号来确保我们有准确的用户数,但这些编号不能关联回有关单个最终用户的信息,也不能用于识别用户。我们会收集有关您的设备的有限详细信息,包括型号名称、SIM 卡运营商、操作系统和产品版本,旨在更好地告知我们产品的使用情况。我们还会收集有关您设备上的第三方应用程序的有限详细信息,以便运行恶意软件扫描功能,并在检测到恶意软件时对其进行内部报告和分析。
我们通过第三方收集的信息
我们可能从其他来源接收关于您的信息,并将该信息与我们直接收集的信息相结合。 我们可以从其他来源接收的信息示例包括:用于更正我们记录的更新的交付或支付信息;购买或偿还信息;以及客户支持和注册信息。 对于我们的身份信息保护消费者产品,我们还可能收集用于阻止和侦测欺诈的信用或身份信息。
位置信息
特定服务可能要求获得访问您位置的权限。 在您允许的前提下,我们将使用 GPS、无线或蓝牙技术收集您的位置信息。 您可以通过设置移动设备控制我们对精确位置信息的访问。我们还可能查看您的 IP 地址以确定您的大概位置。
为了帮助保护您
在您安装或使用我们的服务时,它将在设备或环境的后台运行,以帮助预测威胁并更好地保护您、您的设备以及您的信息。 例如,McAfee 可能使用信息用以:
用于运营我们的业务
我们还将收集到的信息用于其他业务目的,包括:
我们与第三方广告公司合作,当您访问我们的网站或使用我们的某些服务时,向您显示或递送广告。第三方广告商可能会收集您与网站或服务或其他人的网站或服务交互的数据,以评估广告效果并个性化广告内容。请参阅 Cookie 声明,了解 McAfee 和广告合作伙伴如何使用 cookie 等跟踪技术以及您如何进行选择的详细信息。
如果您允许我们的服务访问您的位置信息,则我们的移动广告业务合作伙伴可能会使用您的位置信息向您发送广告。您可以使用设备上的位置信息设置撤消访问您的位置信息
其他用途
我们可能使用我们拥有合法权益的个人数据,用于直接营销、个人或市场调研、反欺诈保护,或在您提供个人数据或征得您同意时向您透露的任何其他目的。
一般而言,我们根据法律要求或经您同意,披露我们收集的信息,以便提供服务、与您通信、宣传或推广我们的服务、促进我们业务的变更或转移。我们可能以如下方式共享个人信息:
我们采用管理、组织、技术和物理安全措施来保护收集和处理的个人数据。我们的安全控制措施旨在维持数据机密性、完整性和适当水平的可用性。
McAfee 帐户
如果您注册了一个 McAfee 消费者产品,可通过访问我的帐户或按如下所述与我们联系,以便随时访问和更正您配置文件中的个人数据。
如果您未注册 McAfee 产品,但在您的设备上安装了我们的一款产品,您可以通过卸载此产品来阻止 McAfee 从您的设备收集个人数据。
如要关闭您的帐户和了解其他支持问题,请访问 McAfee 联系我们页面并点击“支持”选项卡,然后选择您所在“国家/地区”。
市场营销通讯
要停止接收市场营销通讯,请点击电子邮件中的取消订阅链接,或点击此处 (针对消费者市场营销)。
如果您选择不再接收营销信息,McAfee 可能仍会就安全更新、产品功能和服务请求等交易、法律或管理主题与您进行通信。
个人数据中的个人权利
根据适用法律,您可能有权:(i) 请求确认我们是否正在处理您的个人数据;(ii) 获得对您的个人数据的访问权或您个人数据的副本;(iii) 接收您的个人数据的便携式副本,或要求我们将该信息发送给其他组织(“数据可移植性权利”);(iv) 请求更正或修正不正确、不真实、不完整或未恰当处理的个人数据;(v) 限制我们对您的个人数据的处理;(vi) 反对我们处理您的个人数据;(vii) 根据法律规定的某些例外情况,要求删除我们持有的关于您的个人数据。
对于美国居民,根据您居住州的适用法律,您可以请求:(1) 确认我们是否处理您的个人信息;(2) 访问、更正或删除我们维护的您的个人信息;(3) 接收此类个人信息的便携式副本;和/或 (4) 限制或要求停止对您的个人信息的某些处理,例如有针对性的广告、个人信息的销售或以促进实现具备法律效力或类似重大影响的决策为目的的分析。我们将根据适用法律回应您的请求。如果您是加利福尼亚居民,请参阅本隐私声明末尾的《加州消费者隐私法》 (CCPA) 附录,了解我们根据 CCPA 向您提供的其他信息。
如要行使这些权利,请查看我们在以下网址提供的个人数据申请表:https://www.mcafee.com/zh-cn/consumer-support/policy/legal/data-request.html,也可以通过以下电子邮件地址联系我们:protectprivacy@mcafee.com。我们将依据适用法律处理此类请求。为保护您的隐私,在履行您的请求前,我们可能会分步骤验证您的身份。对于某些请求,在法律允许的情形下,可能会收取管理费。我们将在执行您的请求前告知您所需缴纳的费用。
McAfee 将保留您的个人数据,保留期限为本声明所列目的所需的最短期限,即 (i) 只要您是我们产品的注册用户或用户,或者 (ii) 只要您的个人数据为本声明所列的、我们拥有法律基础的合法目的所必需;或者 (iii) 只要您的个人数据为服务提供等相关业务目的(例如,内部报告和对账目的、担保,或为提供您要求的反馈或信息)所必需。
此外,如果有任何相关的法律要求,我们可能会根据该要求在额外期限内继续处理您的个人数据。
上述期限(在适用范围内)结束后,我们将永久删除、销毁或取消识别相关的个人数据,使这些信息与您解绑。
McAfee 的部分服务提供的安全功能可供父母用于监控子女的网络活动、实际位置或注册设备的使用情况。这些服务需征得家长的同意,我们不会在知情的情况下将从儿童设备收集的个人数据用于除提供服务之外的任何目的。这些产品允许家长随时删除子女的个人资料。您若认为我们错误地收集了您子女的信息,或您对我们有关儿童的措施有任何的问题和疑虑,请按照下述方式联系我们。如果您未满 18 岁,您必须获得父母的许可才能访问服务。McAfee 敦促家长指示子女,未经家长同意不要公布真实姓名、地址或电话号码。如果您得知子女未经您的同意向我们提供了个人数据,您可以通过下述联系方式提醒我们。如果我们知悉我们收集了 13 岁以下(在某些司法管辖区为 16 岁以下)儿童的任何个人数据,我们将立即采取措施删除这些信息并终止该儿童的账户。
数据传输
McAfee 的总部位于美国(请参阅“联系我们”获取地址),并在美国和全球拥有运营部门、实体和服务提供商。 因此,我们以及我们的服务提供商可能会将您的个人数据转移到一些司法管辖区内存储并在其中使用,这些管辖权区可能不具备与您国家同等的数据保护水平。我们将采取措施,在我们处理信息的司法管辖区内保证您的个人数据受到足够的保护。
如果您在欧洲经济区 (EEA) 或英国 (UK),则适用以下附加披露。
数据控制方
在 McAfee 消费者产品购买地或下载地,McAfee Ireland Limited 作为您的个人数据控制方。
数据处理的法律依据
我们只会针对以下情况,处理您的个人数据:
数据传输
我们根据欧盟法律和适用的欧盟法规,通过基于标准合同条款的一系列公司间协议,将个人数据传输到 EEA 或瑞士以外的国家/地区。
个人权利请求和撤回同意
您可以使用上方“对于您的个人数据,您有哪些选择?”部分阐述的机制,提交行使个人数据权利的请求。 如果您初始同意我们处理您的个人数据,您可以使用这些机制或使用以下联系信息联系我们来撤回您的同意。
如果您是欧盟/欧洲经济区的数据用户,并且对我们无法解决的个人数据处理做法感到担忧,您有权向您居住地区、工作地区或涉嫌发生侵权地区(如适用)的数据保护机关提出投诉,或联系爱尔兰的数据保护监督机构,方法是访问 https://www.dataprotection.ie/docs/Home/4.htm,或拨打电话 +353 57 868 4800。如果您是英国数据主体,您拥有相同的权利,并可以通过联系英国信息专员办公室(访问 https://ico.org.uk/ 或拨打 +44 303 123 1113)行使这些权利。
如果您是日本、阿根廷或加拿大的居民,并且对 McAfee 保存的个人信息(包括通过您使用我们的产品收集的个人信息)存有疑问,您可以使用以下网址提供的个人数据申请表来请求获得详细信息:https://www.mcafee.com/zh-cn/consumer-support/policy/legal/data-request.html。
加州隐私权保护——《反客户信息披露法》(Shine the Light Law)
未经您允许,McAfee 不会为了非 McAfee 营销目的而与非附属第三方共享您的个人身份信息。
请参阅本隐私声明末尾的《加州消费者隐私法》 (CCPA) 附录,了解我们根据 CCPA 向您提供的其他信息。
McAfee 不向非附属第三方出售可识别您个人身份的信息,其中术语“出售”的定义见内华达州相关法律。如果您希望我们将来不出售标识您身份的信息,可以使用以下联系信息向我们提出请求
McAfee Korea Limited 的资产和员工将转让给 Musarubra Korea Limited 并由其运营。
由于此次转让,个人信息将被转让给 Musarubra Korea Limited。有关更多详细信息。请点击此处获取有关个人信息转让的公告。
为方便您使用或参考,我们网站和服务中包含一些指向其他网站的链接。这些网站可能由非 McAfee 附属的公司运营。所链接的网站可能有其各自的隐私策略或声明,如果您要访问那些链接网站,强烈建议您查看其隐私策略或声明。我们对非 McAfee 附属网站的内容、隐私措施及使用不负任何责任。
点击此处,就本隐私声明或其他相关隐私问题与我们联系。 您也可以如下方式写信联系我们:
在美国,寄挂号邮件至:
McAfee
收件地址:Legal Department – Privacy Office
6220 America Center Drive San Jose, CA 95002 USA
或致电 +1 (888) 847-8766
在欧洲经济区,寄挂号邮件至:
收件地址:McAfee Data Protection Officer
Data Business Services
Nördliche Münchner Straẞe 47
D-82031 Grünwald/ München
Germany
+49 (0)89 12501375-0
或致电 +353 21 467 2000
在英国,寄挂号邮件至:
McAfee
收件地址:Data Privacy Officer
Jubilee House
Third Avenue
Globe Park
Marlow, Buckinghamshire
SL7 1EY
United Kingdom
在日本,寄挂号邮寄至:
McAfee Co. Ltd.
收件地址:Legal Department
Shibuya Mark City West,
Dougenzaka 1-12-1,
Shibuya-ku,
Tokyo, 150-0043 Japan
在韩国,寄挂号邮寄至:
收件地址:Chief Privacy Officer, copy to the Legal Department – Privacy Office
McAfee Korea Limited
5F. Gangnam Finance Center
152, Teheran-ro, Gangnam-gu, Seoul
Korea 06236
生效日期:2023 年 1 月 1 日
根据经《加州隐私权法》修订的《加州消费者隐私法》(“CCPA”),我们向加州居民(“消费者”或“您”)提供本《加州消费者隐私法》附录(“CCPA 附录”)。本 CCPA 附录是对我们的隐私声明中包含的信息的补充。本声明中使用但未定义的任何大写术语均具有我们的隐私声明中给出的含义。
本 CCPA 附录不适用于我们收集的 McAfee 现在或以前的职位申请人、员工、承包商、所有者、董事或高级职员的个人信息。
个人信息的类别
根据 CCPA,“个人信息”是指标识、涉及特定消费者或家庭或者与特定消费者或家庭合理关联的信息。“个人信息”不包括公开信息、去标识化信息或汇总信息,或某些特定行业隐私法涵盖的相应信息。“敏感个人信息”是指披露消费者社保、驾照、国家身份证或护照号码的信息;帐户登录凭据、金融账户、借记卡或信用卡号,以及访问账户所需的任何安全性代码或访问代码、密码或凭据;精确的地理定位;种族或民族、宗教或哲学信仰或工会会员身份;邮件、电子邮件和短信内容(McAfee 是通信的预期收件人的情形除外);遗传数据;和生物识别信息。
在以下图表中,我们列明了 (1) 我们计划收集和使用并在过去 12 个月内已收集和使用的个人信息和敏感个人信息的类别(如 CCPA 中所列);(2) 过去 12 个月内,我们就运营业务目的向其披露各类个人信息或敏感个人信息的第三方类别;(3) 我们用于确定每类个人信息或敏感个人信息保留期限的标准;(4) 我们在过去 12 个月内出售或共享的个人信息和敏感个人信息的类别(其中,“出售”和“共享”的定义见 CCPA)。
我们并不按“出售”这一词的传统本意(即,为了换取金钱),出售个人信息。但是,由于 CCPA 对“销售”和“共享”的定义比较宽泛,可能包括向某些类型的广告和营销合作伙伴披露您的信息,因此我们为加利福尼亚州居民提供要求停止对其个人信息进行此类销售或共享的权利。我们不会故意出售或分享 16 岁以下任何人的个人信息。
我们收集的个人信息的类别 | 我们出于运营业务目的向哪些类别的第三方批露此类信息 | 保留期限标准 | 是否出售和/或共享?如果是,向哪些类别的第三方出售或共享? |
身份标识,例如姓名、邮寄地址、电子邮件地址、帐户登录凭据,包括在线身份标识、支付信息、账单地址、银行账户信息或其他类似身份标识。 |
|
我们使用以下标准来确定我们保留每类个人信息的时间期限:
|
是
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加利福尼亚州法律或联邦法律保护的信息类别特征,例如年龄。 |
|
见上面 | 否 |
商业信息,例如购买、获得或考虑过的产品或服务的历史记录,或其他购买或消费历史记录或趋势。 |
|
见上面 | 否 |
互联网或其他类似网络活动,例如浏览历史记录、搜索历史记录,以及消费者与网站、应用程序或广告交互的信息。 |
|
见上面 | 否 |
地理位置数据,例如精确的物理位置或运动。 |
|
见上面 | 否 |
根据其他个人信息推断出来的信息,用于创建反映个人喜好或特征、心理趋势、倾向、行为、态度、智力、能力和天赋的消费者档案。 |
|
见上面 | 否 |
在下面,我们提供了与敏感个人信息相关的信息:
我们收集的敏感个人信息的类别 | 我们出于运营业务目的向哪些类别的第三方批露此类信息 | 保留期限标准 | 是否出售和/或共享?如果是,向哪些类别的第三方出售或共享? |
消费者的账户登录凭据、金融账户、借记卡或信用卡号,以及访问账户所需的任何安全性代码或访问代码、密码或凭据; |
|
见上面 | 否 |
消费者的精确地理位置 |
|
见上面 | 否 |
消费者的种族或民族、宗教或哲学信仰或工会会员身份 |
|
见上面 | 否 |
消费者的电子邮件内容(不是发送给我们的邮件中的内容) |
|
见上面 | 否 |
个人信息来源
我们直接从您那里或安装服务的设备以及以下类别的来源获取上面列出的各个类别的个人信息(包括敏感个人信息):我们的关联公司、公开可用的数据库、第三方业务合作伙伴、社交媒体网站和其他第三方来源。
个人信息的使用
我们将个人信息(包括敏感个人信息)用于各种业务和商业目的,如我们的隐私声明中所述。
CCPA 权利和请求
加州居民可以根据 CCPA 提出以下类型的请求:
授权代理商
要作为授权代理商代表加利福尼亚州居民提出请求,您可以使用上述请求提交方法。作为我们验证流程的一部分,我们可能会要求您提供(如适用)有关您的授权代理商身份的证明,其中还可能包括您向加利福尼亚州州务卿注册以在加利福尼亚州开展业务的证明;和/或加利福尼亚州居民根据《统一遗嘱检验法典》第 4121-4130 条出具的授权书;如果您代表加利福尼亚居民提交了解、删除或更正个人信息的请求,但未根据《统一遗嘱检验法典》第 4121-4130 条向我们提供该居民的授权书,我们也可能要求该居民直接向我们证实其自身的身份;或直接与我们确认,其已授权您提交了解或删除个人信息的请求。
禁止歧视
您有权免因行使任何 CCPA 权利而遭到非法歧视对待。
财务激励通知
我们可能会不时提供计划、福利或其他优惠;作为交换,您允许我们收集、保留和出售您的个人信息或您将向我们共享您的个人信息,例如您的联系信息。此类计划、福利或其他优惠统称为“财务激励”。我们提供的任何折扣都将基于我们对您的个人信息的估计价值的合理判定,同时考虑(但不限于)对此类信息产生的预期收入的估计、在我们的业务运营中收集、存储和使用此类信息可能产生的预期费用,以及适用法律允许的与此类信息对于我们业务的估计价值相关的其他相关因素。我们可能会根据需要提供有关特定财务激励详细信息的额外通知,并且任何财务激励计划都遵循主动参与原则。如果您以后希望停止参与财务激励计划,您可以使用以下联系方式向我们提交请求。
联系我们
如果您对本 CCPA 附录或其他隐私相关事宜有任何疑问或要求,请联系我们:
McAfee
收件人:Legal Department – Privacy Office
6220 America Center Drive San Jose, CA 95002 USA
or call us at +1 (888) 847-8766
生效日期:2018 年 5 月 24 日
我们网站和移动应用程序(统称“服务”)使用 cookie 和类似技术,致力于为访客提供个性化信息,记忆您的营销和产品偏好,帮助您获取目标信息,以确保您能获得最佳体验。 本声明概述 McAfee、其附属公司及合作伙伴如何利用 cookie 和类似技术实现所述目的。
McAfee 及其合作伙伴使用哪些技术?
和许多服务相似,我们与合作伙伴使用 cookie 和类似技术用以提供和改善用户体验等以及定制广告。 我们与合作伙伴使用的 cookie 和类似技术包括:
McAfee 及其合作伙伴和服务提供商使用多种类型的 Cookie,如下所示:
类别 | 目的 |
---|---|
关键 | 为维护我们服务运行(例如,帮助您登录我们网站的安全区域或者使用购物车),必须使用此类 Cookie。 这些 Cookie 可以帮助您浏览服务,以及使用相关功能。 |
定制 | 此类 Cookie 用于识别回访用户。 便于我们为您定制个性化内容,使用昵称与您招呼,并且记住您的喜好(比如您选择的语言或地区)。 |
分析和研究 | 此类 Cookie 便于我们分析服务活动,以改善和优化我们服务的工作方式。 例如,我们可使用这些 Cookie 以保证用户轻松地找到目标信息。 |
广告 | 此类 Cookie 记录您的在线活动,包括您对我们服务的访问、您访问过的网页,以及您点击过的链接和广告。 这些 Cookie 便于我们为您提供您更感兴趣的广告和其他通信。 |
针对 Cookie 和类似技术,我具有哪些选择?
针对使用 Cookie 和类似技术,您具有多种选择:
McAfee 如何回应“拒绝跟踪”信号?
针对如何回应“拒绝跟踪”信号,业内当前没有达成一致。 McAfee 服务与网站也不回应用户的“拒绝跟踪”信号。
如何联系我们
如您对我们如何使用 Cookie 和类似技术存有任何疑问,可使用以下方式联系我们。 请包括您的联系方式以及具体的疑问描述。
如果您在美国,请致电 +1 866 622 3911 或者写信至:
Attn: Legal Department – Privacy Office
5000 Headquarters Drive
Plano, TX 75024
如果您在欧洲经济区,请致电 +353 21 467 2000 或者写信至:
McAfee, Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9
您有权随时向爱尔兰的数据保护监督机构数据保护局提出投诉,网址是 https://www.dataprotection.ie/docs/Home/4.htm,或拨打电话 +353 57 868 4800。
如果您在日本,请致电 +81 0570 010 220 或者写信至:
Personal Data Protection Manager
McAfee Co. Ltd.
Shibuya Mark City West,
Dougenzaka 1-12-1,
Shibuya-ku,
Tokyo, 150-0043
电话:(总机)03-5428-1100
欢迎使用 McAfee 产品
在您开始使用之前,我们需要快速讨论一下相关条款。 这些条款说明了在使用我们的软件 和 服务时您的法律权利和义务。 由于非常重要,所以我们需要您仔细阅读这些条款(包括所有链接),因为它们会成为您与我们之间的协议。
阅读时的注意事项……
1. 如果您看到一个粗体字,那么每当这个字出现在本文档中时,它的意思都相同。
2. 点击接受按钮、安装或使用软件和服务(不管是由我们还是由我们的合作伙伴之一提供),即表示您同意这些条款。如果您不同意或不遵守这些条款的规定,您将不能使用软件和服务。
3. 当提及……McAfee、我们或我们的时, 指的是在您所在地区提供软件和服务的 McAfee 实体。
4. 当提及您或您的时,指的是您或您被授权代表的企业或公司。
5. 如果您住在美国,切勿忽视我们的约束性仲裁条款和集体诉讼弃权。它们概述了一些非常重要的有关我们如何解决争议的事项。
怎么处理隐私问题?
我们致力于保护隐私权,不过我们确实需要先了解一些您的个人详细信息,然后您才能使用软件和服务。请确保阅读我们的隐私声明,以便您了解我们如何通过我们的网站、产品和服务收集、使用和共享您的个人数据,我们这么做的原因,以及您可以如何对您的数据行使权力。
我可以使用 McAfee 的软件和服务做什么?
当您购买我们的软件和服务时,您将获得有限许可。这意味着我们、我们的合作伙伴和供应商仍然拥有软件和服务的所有权利。 我们允许您根据这些条款使用这些软件和服务。
如果您的许可证是供个人使用的许可证:
您会获得您订购的软件和服务的许可证,该许可证属于且只属于您。您不能将该许可证转让给其他任何人。
我们允许您在以下情况下使用您的许可证:
如果您设置的是新设备并且拥有一个与您的电子邮件地址关联的现有订购,我们会自动将现有订购应用到您的设备,而不是应用设备可能可用的任何限期试用版。如果您拥有多个与您的电子邮件地址关联的订购,我们将为该设备选择最合适的订购。
如果您将您的许可证用于小企业:
如上述条款所述,您会获得您订购的软件和服务的许可证。唯一的区别是,只有受雇于小企业的人才能使用软件和服务,并且只能用于内部业务运营。
您必须确保使用您帐户配置文件中的相同电子邮件地址注册您购买的每一个许可证。 如果您使用该电子邮件地址购买新的许可证,那么我们将确保新许可证与您第一次购买的许可证具有相同的续订日期。 我们将自动按比例收费,以反映新许可证的较短初始期限。 使用未与您帐户关联的其他电子邮件地址购买的其他许可证将适用于您购买的期限,并且无折扣。
免费软件和服务的情况如何?
有时,我们会提供免费软件和服务,例如已付费订购中的附加功能、预发布版本、测试版软件或免费服务。 除非另有说明,否则本协议中的条款也适用于免费软件和免费服务。 可能适用一些限制条件,我们在向您提供免费软件或免费服务时会告诉您有哪些限制条件适用。只要我们向您提供免费软件和免费服务,您就可以使用它们。
怎么处理未成年人问题?
在使用我们的软件和服务时您必须遵守法律。 如果您购买的产品具有跟踪功能,您必须先拥有合法的权利和权限后,才能使用这些功能跟踪和监视儿童。这意味着您必须是父母、法定监护人,或获得了其他合法授权。McAfee 希望您在使用我们的软件和服务时遵守适用的法律法规。
我不能对 McAfee 的软件和服务做什么?
我们作为软件和服务的所有者或许可方的权利受法律保护。 这意味着如果您做了某些操作(比如下面的示例),那么您的订购将可能被取消,并且我们可能需要采取进一步行动。 您不会希望遇到这样的情况。下面是一些示例:不得…
技术支持
对于符合技术支持条件的软件和服务,在您付费订购期间,您会获得标准支持服务。 请在购买软件或服务时检查您的收据,查看您购买的软件或服务是否符合条件。 我们的标准支持条件、政策和程序随时可能变更,并且可能因国家/地区而不同。
McAfee 软件和服务的更新程序如何工作?
我们定期发布软件和服务的升级、增强和修改(更新)。 在更新变为可用后,我们可能停止支持之前版本的软件或服务。 为了确保您能使用我们开发的新功能,您需要同意我们在您做其他工作期间在后台安装更新。 我们也可能会提供免费软件和免费服务的更新,但我们没有义务必须这样做。
当 McAfee 终止软件、服务或功能时会怎么样?
我们随时可能终止或删除特定软件或服务,或者软件或服务的特定功能。 当我们停止销售、下载或续订时,即到了销售结束之时。在销售结束日期之后,您将无法续订您的订购。 为了开发更好的新产品,有时我们必须停止支持旧产品。对此很抱歉。 如果不受我们控制的第三方平台和软件有需要,我们还必须对软件和服务进行更改。
付款和自动续订
如果您是从 McAfee 而非第三方购买的软件,那么当您与我们共享您的付款信息(信用卡或借记卡或其他付款类型)时,即表示您授权我们(或我们的授权合作伙伴)从您的付款方式类型收取初始购买金额以及订购续订费用。如果您提供了多种付款类型,您授权我们(或我们的授权合作伙伴)在您的主要付款类型出现问题时自动通过这些备选付款类型收费。如果您不希望 McAfee 通过您的备选付款类型收费,您可以在我的帐户中将这些付款类型删除。
更新您的付款详细信息
如果您的付款详细信息(比如卡号或到期日期)发生变化,请尽快通过在我的帐户中更新您的付款详细信息来通知我们,以便在续订时我们继续提供软件和服务。
有时,我们可能会从您的发卡机构或卡网络接收更新的信用卡或借记卡信息,我们将使用这些信息自动更新您的付款详细信息。我们还可能重试失败的付款以完成交易,包括通过延长到期日期重试失败的卡。 您同意我们使用更新的详细信息从您的付款类型收费。
自动续订如何工作?
如果您从 McAfee 而非第三方购买了软件,那么您的付费订购在其期限结束时将自动续订,除非您已决定不再注册或已选择退出自动续订。我们将提前通过电子邮件通知您的订购即将续订,并将在订购到期前 30 天内从您的付款类型收费。收取的金额将是续订时的软件或服务价格,这可能与您最初支付的金额不同。您需要确保您账户中的电子邮件地址为最新信息。 如果您的软件或服务已重命名、升级或替换为新产品,则在您续订时,我们将以不高于其续订价格的价格提供新产品,前提是新产品具有合理的类似功能。如果自动续订不适用于您所在位置,那么在您购买时我们将说明这一点。
价格更改。
McAfee 可能会在试用阶段(如适用)之后的任何时间,出于以下原因更改您为软件或服务支付的价格:法律或监管原因;我们提供的服务有所改进或新增功能;或者是为了应对市场因素(如税收变化、通货膨胀、汇率波动或基础设施或管理成本的变化)。
我如何关闭自动续订?
如果您不想继续订购,那么您可以登录到“我的帐户页面”或联系客户服务随时关闭自动续订。 请确保在您的订购期限到期前 30 天前这么做,这样才不会从您的付款类型收取下一次续订的费用。请注意,如果您关闭或者不注册自动续订,那么您将无法访问我们为自动续订服务订购者提供的高级功能。如果您忘记关闭自动续订,您可在收费后 60 天时间内请求退款和取消订购。我们的退款政策是这些条款的一部分,并提供了有关哪些软件和服务可以退款以及如何提交申请的详细信息,请务必阅读这些条款。
本协议什么时候正式结束?
本协议将于您的软件和服务访问权到期时结束,或由我们或您结束。 协议结束后,将不再允许您使用软件和服务,您必须从您的设备中永久删除软件和服务。
我可以取消我的订购吗?
您当然可以取消,不过如果取消订购,您将放弃我们提供的所有在线防护功能。如果您确实确定的话,可以在订购到期日期之前随时取消订购。在取消订购之前,请查看我们的退款政策,因为您可能不符合全额退款的条件。 如果您不符合条件,则您将能够继续使用软件和服务,直至已取消付费订购期结束。
如果我违反本协议的条款,我的订购会被暂停或取消吗?
是的。 如果您违反本协议或任何其他适用条款和条件,我们将必须暂停或结束您对软件或服务的使用。在我们结束您的订购时,还可能会关闭您的帐户。
本协议结束后会怎么处理我的数据?
在您删除或卸载软件之后,我们会根据内部策略删除您的所有存储或备份内容(信息、文本、文件、链接、图片,以及您向我们提供的所有其他资料)。 在终止之前,您有责任存储和备份您的内容。硬盘和云存储空间很便宜,所以不要忘记了!
某些产品、计划和服务的特定条款
附加条款
我们的某些软件和服务具有一些不包含在本协议中的额外服务条款。 您可以在我们的网站找到更多信息。
病毒清除、TechMaster 服务或病毒防护保证
我们将尽一切合理努力从您的设备中清除病毒和恶意软件。 不过,我们无法保证能清除所有恶意软件和病毒,因为有些攻击很复杂,无法通过简单扫描来完成处理。您可以在 TechMaster TOS 和 VPP 条款中找到其他信息。
密码管理产品和功能
我们从不会保存您的主密码或加密密钥的副本,所以您有责任保护它们的安全。 使用难以猜测的强主密码,并将您的密钥保存在安全位置,因为如果丢失这些信息, 我们无法帮助您恢复您的帐户。 不提供“重置密码”选项。
联网顾问
联网顾问利用大量优秀的数学方法判断网站是否可以安全浏览。 尽管如此,也无法发现所有威胁或了解每个网站的性质。评级指标并不能保证网站完全没有风险,良好的评级也不意味着我们认可相应网站或其服务。默认情况下,联网顾问的“安全搜索”由雅虎提供支持。如果您打开安全搜索,那么您的搜索将通过雅虎网络进行。 您可以在浏览器设置中更改浏览器默认搜索引擎选项。
家用扫描程序功能
如果您购买了此功能,那么您需要选择启用该功能才能使其工作。 打开家用扫描程序,即表示您授予我们确认连接到您家庭 Wi-Fi 网络的设备的权限。这有助于我们发现安全性差且可能危及您安全的设备。您可以随时选择退出家用扫描程序。 家用扫描仅适用于您的家庭 Wi-Fi 网络。 家用扫描会收集您的网络中每一台设备的数据,所以,在向朋友和家人提供您的 Wi-Fi 密码时,务必要指出他们的设备将被扫描。
防病毒保护
您的防病毒保护可能包括监控设备安全状态的功能,自动向我们发送有关可疑恶意软件和其他有害软件的报告。 这一自动报告功能可帮助我们快速检测和响应新威胁,为您的设备提供更出色的保护。 报告中可能会有包含可疑恶意软件的文件。这些类型的文件不太可能包含您的任何个人数据,但如果我们认为可疑文件可能包含您的个人数据,我们会征求您的许可,才会发送该等文件。 您可以在产品的防病毒保护中关闭此自动报告功能。
虚拟专用网络 (VPN)
如果此功能在您所在位置可用并且您购买了此功能,则必须遵守我们的合理使用政策。 这意味着,在使用 McAfee 的 VPN 时,您不得对我们的基础设施施加或可能施加不合理或不成比例的过大负载。 如果您违反此合理使用策略,我们可能会暂停您对 VPN 功能的使用,而不对您承担任何责任。
身份信息保护
如果您有权使用我们的身份信息保护功能,请参阅我们的身份信息保护服务条款,所述条款构成本协议的一部分。
身份信息监控(暗网监控)
暗网是一个非常可怕的地方!暗网基本上就是互联网,不过是加密版本的,所以难以找到网站的所有者。因此,人们可以购买和出售所有类型的信息,比如信用卡号和身份信息。
我们的身份信息监控服务会对我们获得的暗网数据进行搜索。如果在暗网上发现了您选择进行监控的个人数据,就会对您发出警报。 使用该服务即表示您了解并同意以下附加条款:
我们无法从暗网上删除您已被泄露的信息。
您需负责更新您的联系信息、查看警报并采取任何建议的措施,以降低您的数据被进一步滥用的风险。我们不能保证我们的建议能防止此类滥用。
我们不能保证我们的数据源中包含您的个人信息遭到泄露的所有情况,也不能确保我们的服务从一开始就能够保护您的信息免遭非法入侵。
个人数据清除
如果您有权使用我们的个人数据清除功能,我们将扫描一系列数据代理商网站,查看他们是否获得了您的个人信息并帮助您采取措施来要求他们予以删除。
然而,务必注意,并非所有数据代理商所在的司法管辖区都已采用隐私保护法规。虽然有些数据代理商可能会满足您的个人数据删除请求,但有些数据代理商可能会告诉您法律没有要求他们这样做。
根据您的订购情况,您可能有权要求我们帮助您提出删除请求。当我们帮助您发出此类请求时,我们并不担任您的代理人。
短信
如果您选择向我们提供您的电话号码,则我们可能会使用该电话号码注册您的 McAfee 订购,和/或向您发送服务通知和提醒。 您可能需要支付短信和数据费用。您可以通过以下方式选择不接收我们的短信:按照您在短信中或在提供您的电话号码时收到的说明进行操作 (通常应回复“STOP”)。如需帮助,请联系 service.mcafee.com。
金融交易监控
您自行承担向我们提供您的帐户登录凭据所存在的风险。使用我们的服务,即表示您同意我们、维护您的帐户的数据源以及就我们的服务与您的凭据或帐户数据交互的任何第三方对与我们的服务(包括疏忽)相关的任何损失、失窃、损害或滥用不承担任何责任,但适用法律规定不得限制此类责任的情形除外。我们和相应数据源不对我们服务提供的数据做任何形式的保证(无论是明示、暗示、法定保证还是其他保证)。除了我们代表您检索并提供给您的官方账户文件的 PDF(未经改动),我们的服务提供的任何数据都不是您任何帐户的官方记录。
我们保留基于以下合理决定拒绝注册的权利:(i) 接受注册可能导致违反法律、规则或法规;(ii) 注册源自已知或有理由怀疑其参与黑客攻击或滥用其他服务的用户、IP 地址或设备,或 (iii) 注册以其他方式构成已感知的安全风险。
并非所有数据源都受支持,我们不对任何数据源的可用性、可访问性或质量作出任何陈述或保证。
McAfee 订购的受益人
如果您已获得某个 McAfee 订购持有人邀请创建 McAfee 帐户并免费参与该订购,则您理解并同意,该 McAfee 订购持有人可能能够看到关于您、您的设备和您的帐户的有限信息,包括您的姓名、受保护的设备类型以及您的保护评分。
无限制设备保护计划
无限制计划仅涵盖您拥有的用于个人、非商业用途的家庭设备,并受我们的合理使用政策的约束。如您在增加设备时遇到问题,请联系客户支持。
保证和免责声明
30 天退款保证
在您购买产品的前 30 天内,您可以出于任何原因决定取消订购,并要求我们退还您支付的金额。 在您购买 McAfee 软件的国家/地区可能会提供其他补救措施,本文件结尾概述了其中一部分。
数据攻击
安全漏洞可能导致您的数据遭到攻击。 例如,病毒和其他恶意软件可能删除、销毁、更改或加密您设备上的数据和文件。 如果发生这种情况,您可能无法访问您的数据和文件。 您同意您需负责备份和存储您设备上的所有数据和文件,这样在需要时您就可以安全地还原它们。正如我们之前提到的,硬盘和云存储空间很便宜。 您应将重要文件备份到值得信赖的在线数据存储服务,并经常这么做。我们对任何因数据攻击导致的文件丢失或损坏或者服务中断概不负责。
高风险活动
软件和服务不具容错功能,并非设计或预定用于高风险活动,例如需要故障保护性能的危险环境,包括核设施运行、空中交通通信系统、武器系统、直接生命支持设备,或软件或服务的故障可直接导致死亡、个人伤害或严重实物或财产损坏的任何其他用途。 我们不对“高风险活动”适用性做任何明示或暗示担保。
责任限制
根据这些条款,我们和我们的附属公司、供应商、许可方或其他第三方服务提供商对您的责任将 (a) 在订购期间发生引发责任的事件或情况时仅限于您为适用软件或服务支付的价格,或者对于免费软件则仅限为 100 美元;(b) 对以下情况不负任何责任:(i) 任何间接、特殊、附带或结果性损失或损害,包括利润损失、商誉损失、人员薪金损失、停工、计算机故障或数据丢失;或 (ii) 个人身份信息被盗。
我们不做关于软件或服务的任何明示或暗示保证或陈述,包括适销性、性能、满意质量、适用性、所有权和非侵权性的保证或条件。 软件和服务按原样提供。 您需对选择软件和服务以达成您的预期结果,以及安装和使用软件或服务负责。 我们不对软件或服务的使用或性能提供保证或担保。 我们不提供以下保证或担保:软件或服务运行可防止故障、不会中断或没有错误或缺陷,或软件或服务可防御所有可能的安全威胁,或不会因非我们引入或开发的病毒、感染、蠕虫或类似恶意代码导致软件或服务故障或其他错误。 我们不对任何停机或服务中断、任何数据或系统的丢失或失窃,或任何其他由任何行为或入侵导致或与其相关的损害承担责任。
您同意,本条中的责任限制和免责声明反映了对软件和服务收取的费用,如果没有这些限制,费用会更高。本协议中的任何条款均不会限制您依据您所在司法管辖区内现有消费者保护法律或其他适用法律所享有的不得放弃的权利(包括在当地法律中特别提到的权利)。
某些一般管理
McAfee 对这些条款进行更改时会怎么样?
有时我们会对这些条款进行更改并将其发布到我们的网站上。 如果您不同意任何更改,您可以不续订(如上所述)并卸载软件,以终止订购。 如果您续订,即表示您接受这些条款的最新版本。 如果您已接受一个以上的版本,那么最新版本将替代所有旧版本。
对于免费软件和服务,您可以通过继续使用免费软件和服务,接受对这些条款的更改。如果您不同意任何更改,则必须停止使用服务并卸载免费软件。
我可以向 McAfee 提供反馈吗?
我们很乐意收到关于软件和服务的反馈。请注意,我们将不受限制地使用这些反馈。
怎么处理数据费用?
您有义务支付与软件和服务使用相关的所有数据和手机费用。
哪些国家/地区的法律适用于这些条款?
不同的国家/地区有不同的消费者法律,这已经不是什么秘密了。软件和服务的使用以及所有索赔将受下列法律管辖:
无论适用哪项当地法律,以下各项将始终排除在外:
如果有争议该怎么办?
大多数争议都可以通过联系客户服务以非正式方式解决。如果我们无法达成协议解决争议,那么我们倾向于通过仲裁解决争议。如果您住在美国,您同意通过仲裁或小额索赔法院解决所有与本协议相关的争议,如我们在“约束性仲裁和集体诉讼放弃”部分中所述。
出口管制
软件和服务受美国和当地国家/地区法律的出口管制。 您同意,未经美国商务部工业和安全局或任何其他对出口或传输具有管辖权的政府机关授权,您不得直接或间接地向出口管制法律限制出口、传输或访问的任何个人、实体或国家/地区出口、传输、允许其访问或使用软件或服务及其相关文件和技术资料。依据《美国联邦法规》第 15 章第 744.21 部分规定,除非经美国政府或相关当地政府法规或特定许可授权,否则您不得使用、转移或访问 McAfee 产品以用于任何与核武器、化学或生物武器、导弹技术或军事最终用途或军事最终用户相关的最终用途。 如果我们得知用户受到相关法律的制裁或限制,并且履行这些条款下的任何义务将违反相关制裁或限制,我们将无义务履行这些条款下的任何义务。 您可在 此处查阅有关导出和导入 McAfee 产品的其他信息,这些信息会不断更新。
完整协议
这些条款是您与我们之间有关您使用软件和服务的完整协议。 这些条款取代您与我们之间先前有关软件和服务的任何协议或条款以及有关软件或服务的任何其他通信、陈述或广告。
翻译版本
为方便起见,我们提供这些条款的翻译自英文的版本。 如果翻译版本和英文版本的意思或解释存在差异,以英文版本为准。
无弃权
我们只会在签署的文件中放弃这些条款的规定。
授权实体
软件和服务将由以下法律实体之一授权给您:
McAfee 的联系信息
客户服务与技术支持:http://service.mcafee.com
争议:
收件地址:McAfee Legal Department
6220 America Center Dr
San Jose, CA 95002
McAfee 网站
您同意遵守 McAfee 网站服务条款,这些条款并入本条款。
当地法律规定
对于澳大利亚消费者
如果根据《2010 年竞争与消费者法》(CCA),所有消费者保证均适用于软件或服务,并且 CCA 取消或禁止这些条款的规定排除、限制或修改此类消费者保证,那么我们因提供软件和服务未能遵守此类消费者保证而产生的责任仅限于提供以下补救措施:
我们的服务提供依据澳大利亚消费者法律不可排除的保证。对于服务的重大故障,您有权:
您也有权获得任何其他可合理预见的损失或损害的补偿。如果故障尚不足以构成重大故障,则您有权要求我们在合理时间内解决服务问题,如果没有得到解决,您可以取消您的合同,并获得合同未使用部分的退款。
我们的产品提供依据澳大利亚消费者法律不可排除的保证。 您有权因产品重大故障获得换货或退款,以及因可以合理预见的损失或损害获得补偿。如果产品未能达到可接受的质量,且故障尚不足以构成重大故障,您有权享受产品维修或换货。
本担保由 McAfee Ireland Limited 提供。 请将本担保项下的索赔发送到以下地址:
Legal Department
McAfee Security Australia Pty Ltd
45 Evans Street,
Balmain, NSW, 2041
Australia
对于法国客户:
Conformément aux dispositions de l’article L. 215-4 du code de la consommation, les clauses suivantes sont reproduites :
Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.
Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction.
Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat.
Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur.
Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal.
Le médiateur suivant est à votre disposition : Centre de Médiation et d'Arbitrage de Paris, CMAP (dont les coordonnées sont les suivantes:
39 avenue Franklin D. Roosevelt -75008 Paris- https://www.cmap.fr/le-cmap/nous-saisir/
对于德国消费者
本节介绍德国《公平消费者协议法》如何影响您的订购。
本节仅适用于截至 2022 年 3 月 1 日 McAfee 与消费者之间签订的合同,且 McAfee 固定营业地点位于德意志联邦共和国(德国)。消费者是指为主要非商业或非个体经营目的而进行合法交易的任何自然人(《德国民法典》第13条)。
除非您在“我的帐户”下的设置中关闭自动续订,或通过其他方式(例如,访问 McAfee 主页上的“取消订购”)终止订购,否则您的初始订购将自动续订且无限期。在您的订购初始期限过后,您可以随时提前一个月发出通知终止订购。
如 McAfee 许可协议的“自动续订如何工作?”一节所述,在订购期结束前 30 天,McAfee 将提前通知您自动续订,并提前向您收取一年内使用 McAfee 产品的适用费用。在一年续订期结束时,McAfee 将再次通知您,并将提前向您收费。
如果您选择取消订阅,您可以通过访问 McAfee 主页上的 Vertrag Hier Benden 链接来取消订阅。McAfee 将按比例向您退还任何续订预付费(退款金额取决于您已使用 McAfee 产品的时间)。有关详细信息,请参阅《McAfee 消费者产品退款政策》(对于德国客户)。
对于荷兰消费者
针对您的原始订购的自动续订将是无限期的。续订后,您可随时联系客户服务部并至少提前 30 天发出您欲终止订购的通知以终止续订的订购,然后我们将依据当地法律按比例退款。
争议
约束性仲裁和集体诉讼弃权
本条款适用于美国客户。
仲裁协议
您和 McAfee 同意,任何由本协议引起或与本协议有关的索赔和争议(以下简称索赔)都将通过受《联邦仲裁法》管辖的保密约束性仲裁解决。这包括由我们、由您、代表您或由与您或我们有关的人员(如雇员、附属公司和继承人)提出的索赔。
您和我们都同意仲裁、法庭或其他机构都不能提出集体诉讼或其他集体、统一或代表诉讼。 所有索赔(无论是通过仲裁还是其他方式)都必须以您或 McAfee 的私人身份单独提出,而不是以所谓的集体诉讼的原告或一员的身份提出。 我们和您都放弃发起或参与集体诉讼或在法庭上向法官或陪审团提起诉讼的权利。
争议通知
启动仲裁之前,一方必须提前 60 天书面通知另一方。 向我们发送的通知应发送至以下地址:McAfee, LLC, 6220 America Center Dr, San Jose, CA 95002, Attention: Legal Department。通知必须包含您的姓名、地址和联系信息、引发争议的事实以及请求的救济。 双方须尽合理努力以在争议通知寄出之日起 60 天内通过非正式谈判解决任何争议。60 天后,如果争议没有解决,任何一方都可以启动仲裁。这些通知义务不修改任何索赔的适用时效。
仲裁管理
费用
申请费由提起仲裁的一方支付。如果裁决对您有利,并且是由您支付的申请费,我们将补偿您申请费。我们也可能补偿或预付给您申请费或其他费用,如果我们确信有充分的理由这么做(例如您无力支付费用)。所有其他费用将适用仲裁规则,各方将承担各自的法律费用,除非仲裁员另有决定。
小额索赔法院选择
如果您属于个人消费者,并符合法院的起诉要求,您可以选择在您居住的县或加州圣克拉拉县的小额索赔法院解决索赔。
临时补救措施保留
虽然有此仲裁条款,但是我们仍然可以随时采取自助措施或寻求禁令救济、查封令或扣押令。
冲突条款
本仲裁协议将优先于仲裁规则中的冲突条款或其他适用仲裁条款。 如果本仲裁协议的任何部分被视为无效或不可强制执行,不得影响仲裁协议其他条款的效力;但规定 (a) 如果对集体仲裁的禁止规定被视为无效,则本仲裁协议应全部无效;以及 (b) 如果对以私人检察长身份提起的代表索赔之仲裁的禁止规定被视为无效,则仲裁协议仅对此等索赔无效。
放弃陪审团审判
如果由于任何原因,索赔在法院审理而非通过仲裁处理,您与我们同意不接受陪审团审判。 对于以任何方式与本协议相关或由其引致,或您从我们收到的软件或服务引致的任何争议,双方无条件放弃任何接受陪审团审判的权利。如果进行诉讼,可以提交此段内容,作为对法院审判的书面同意。此段内容不会使用于仲裁争议的协议无效。
对于欧盟客户:
在线争议解决服务 (ODR) 与替代性争议解决机制 (ADR)。法律要求我们提供我们网站到欧盟 ODR 平台的链接:https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint。 如果您向我们提出投诉,我们没有必要使用 ADR。 如果我们使用内部投诉处理程序没办法解决您提出的投诉,我们将就我们是否准备向 ADR 提起请求,通过书信或电子邮件联系您。 您可以通过我们的网站联系我们。
最近更新日期:2022 年 11 月 30 日
Secure Home Platform
Virus Removal & TechMaster Services
Privacy Notice for McAfee® WebAdvisor (Mozilla)
Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”). In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).
By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you. If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.
McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.
1. SHARING OF DATA
You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.
2. PRIVACY
Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you. You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party.
3. ADDITIONAL PROVISIONS REGARDING THE APP
Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network. You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.
4. UNLAWFUL AND PROHIBITED USE
As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.
Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.
5. SECURITY WARNING
Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.
6. AVAILABILITY OF THE PLATFORM; AUTOMATIC UPDATES
Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.
Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.
7. PROPRIETARY RIGHTS
McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.
Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources.
8. LIMITED LICENSE
We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you. Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement. Upon any termination of this license, you must immediately cease all use of the Platform and App.
9. LIMITED WARRANTY; DISCLAIMERS
Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.
Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.
The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.
In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.
You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.
Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at McAfee.com. If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.
10. LIMITATION OF LIABILITY
Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss. In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars). Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.
11. INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.
12. BINDING ARBITRATION AND CLASS ACTION WAIVER
Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration. This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv) Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis. You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court. By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.
Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration. Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department. The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested. You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent. After 60 days, you or we may commence arbitration.
Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law. You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury. Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential. The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA. The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”). For more information, see adr.org or call 1-800-778-7879.
All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms. The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law. You and we further agree that a judgment may be entered upon the award by any court having jurisdiction. The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.
Costs. The party initiating the arbitration shall pay the initial filing fee. If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee. We will pay the fees and costs for the first day of any hearing. All other fees and costs will be allocated in accordance with the arbitration rules. However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so. Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.
Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.
Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern. If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only. This arbitration agreement shall survive the termination or cancellation of these Terms. In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.
Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial. You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services). In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.
13. GOVERNING LAW
Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration. If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.
14. TERMINATION
These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.
15. SEVERABILITY
If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.
16. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.
17. LICENSING ENTITIES
The Platform is licensed to you by one of these legal entities:
(a) McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;
(b) McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or
(c) McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.
18. LOCAL LAW
The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.
Australia – For consumers in Australia:
The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:
Legal Department
McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060
For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.
The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.
The limitations on liability set forth in Section 10 do not apply to consumers in Australia.
Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.
Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.
European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.
Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.
19. ADDITIONAL TERMS FOR THE APP
NOTICE REGARDING APPLE
Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:
You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.
Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.
Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.
Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.
Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.
Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to: http://service.mcafee.com
Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.
20. CONTACT US
Terms of Service – Virus Removal & TechMaster Services
Thank you for using McAfee Virus Removal Service or TechMaster services (“Service or Services”), provided by McAfee or one of our affiliates (“we” or “us”). This is a legal agreement between us—installing or accessing our software or using our Services means you are agreeing to these terms, so please read them carefully.
These Terms of Service (“Agreement”),along with our License Agreement, cover your rights to use the Services, restrictions on that use, our right to automatically renew and charge you for any subscription services (“Subscription Services”), and your agreement to arbitrate any dispute that may arise between us. We have included links to our Privacy Notice as well as system requirements and other limitations specific to your purchase that are available on our website by visiting the product description page or data sheet that corresponds to your purchase, all of which are incorporated by reference and together create this legal Agreement that applies to you. PLEASE PAY PARTICULAR ATTENTION TO THE BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN THE LICENSE AGREEMENT THAT AFFECT HOW DISPUTES ARE RESOLVED.
If you are accepting these terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person, company or legal entity to these terms.
1. Accepting this Agreement and Modifications – By using our Services or clicking an acceptance button and/or installing any software, you agree unconditionally to be bound by our License Agreement and these Terms of Service and acknowledge that it is enforceable as a written contract signed by you. If you do not unconditionally agree to all of these terms, do not use the Services or install, use or access our software. WE MAY MODIFY THIS AGREEMENT FROM TIME TO TIME AT OUR SOLE DISCRETION FOR ANY REASON. For example, we may need to reflect changes in the law or updates in how the Services are provided. It is very important that you keep your account information current, including your email address and other contact information. If we make material changes to this Agreement, we will communicate the changes to you via the contact information you provided (or through other means) and give you an opportunity to review and accept or reject the updated Agreement as set out below.
For paid subscriptions, you accept change(s) to this Agreement by renewing the subscription, and the change(s) will be effective upon the next renewal of your subscription. If you do not agree to the Agreement as amended, then you reject the Agreement by turning off auto renewal and ceasing all use of the Service. If you violate this Agreement, we may terminate your access to and use of Services.
For free Services, you accept change(s) to this Agreement by continuing to use the free Services after the notice described in this section. If you reject the updated Agreement, your right to use the free Services is terminated and you must cease all access to and use of the free Services. If you violate this Agreement, we may terminate your access to and use of the free Services.
2. Services Description – Our Services cover a wide range of technical support issues on specified PCs, tablets and mobile devices (“Device” or “Devices”). During the applicable term, you are entitled to contact our support specialists (“Service Agent”) through telephone, chat, or remote computer access to obtain the specific type of Service you purchased (“Service Ticket”). The Service Agent will undertake reasonable efforts to complete the Service during your interactive session. You will have seven days after the session concludes to contact us for additional assistance for the same issue before we consider the Service Ticket fulfilled and closed. Additional limitations may apply depending on the specific terms of the offer as set forth in Section 6.
3. Specific Services and Non-Transferability – You may have purchased one or more of any of the following Services as described below:
SERVICES | DESCRIPTION OF SERVICE |
---|---|
Virus Removal Service | Our Service Agent assesses your Windows PC to determine whether it has been infected by malware, and uses commercially reasonable efforts to diagnose and remove any malware found. |
Tune-Up for PC | Our Service Agent assesses the operational health of your computer, and takes steps to improve its efficiency. This may entail adjustments to system settings and the disabling or removal of unnecessary applications and system clutter. |
Set-Up & Optimize | Our Set-Up & Optimize services offer remote, over the phone guidance in setting up your computer, smartphone or tablet. Get experienced help setting-up your home network, connecting the right peripheral devices, improving your PCs performance, or installing common software. |
Advanced Troubleshooting | Our Advanced Troubleshooting services offer remote, over the phone help for troubleshooting and resolving computer problems or optimizing your PC performance. |
Concierge Gold | A subscription that includes all the Services described above. |
Concierge Platinum | A subscription that includes all the Services described above, as well as a one-year license for McAfee Total Protection and McAfee TechMate. |
The Services are not transferable. You may not sell, lease, license, rent, loan, resell or otherwise transfer, with or without consideration, the Services, without our written approval in advance. You may not permit third parties to benefit from the use or functionality of the Services via a timesharing, service bureau or other arrangement on behalf of any other third party or with respect to any hardware or software not personally owned by you. This Agreement shall apply to any other Services whether or not listed in the chart above, if there is no other applicable terms of service.
4. System Requirements and Your Obligations – All hardware, software and system requirements for utilizing our Services are listed on our website on the PDP. To receive the Services, a high speed internet connection is highly recommended and may be required. Some Devices may not be able to receive the Services even if initial testing shows that your network connection is qualified, or that your Device type and/or operating system is supported.
You agree that you are a legal license holder of the software on your Device and your use of the Services and the Internet is solely at your own risk. To receive the Services, you must agree to: (1) follow the procedures and fulfill the requirements we provide for the Services; (2) work with the Service Agent performing the routines they specify; (3) have full access to your Device and hardware that are the basis of the problem, (4) backup your Device content before your session begins; (5) be responsible for any loss, alterations or corruption of your data, software, or files; (6) ensure your Device meets all requirements and specifications required for each software application installed; (7) provide the Service Agent with required passwords and key codes; (8) ensure you have all legal rights, including copyrights for all software and other files on your Device; (9) assume responsibility for problem resolution due to third party hardware and software compatibility issues; and (10) indemnify us and our subcontractors from and against any and all liabilities, damages, claims, or proceedings arising out of your failure for not complying with the above items.
5. Remote Access and Third Party Applications – In order to provide the Services, we may ask you to download and install certain tech support enablement software (“Support Tools”) that allows remote access to your Device. You authorize us to remotely access and take control of your Device using the Support Tools during any interactive sessions. If you do not authorize remote access, do not download the Support Tools. We may use third party Support Tools with additional licensing terms that apply. We will undertake reasonable efforts to remove the Support Tools after each session; however, the Support Tools may leave behind system report(s) and/or activity log file(s). In addition, for subscription services, we will install TechMate software on your Device, which performs tune-ups and other system performance improvements during the term of your subscription. This software will be deactivated upon the expiration of the subscription.
6. Service Limitations – Services may be subject to any of the following limitations; refer to the applicable Product Description Page ("PDP"), your purchase confirmation email and/or offer details for limitations specific to your purchase:
7. Limited Redemption Period and Refund Rights – Your right to use any of the Services, as well as your rights to obtain a refund for any service not used, vary depending on the type of Service(s) purchased as specified on your purchase confirmation email. Note: Some states and jurisdictions do not allow for the limitation of refund rights as described in this clause so this clause many not apply to you. Furthermore, this clause does not affect any other applicable refund rights.
8. Single Incident Services: Payment and Refunds – Single Incident services (“Single Incident Services”) shall be provided on a per-incident basis. The term “per-incident” means that the service will address a single issue or problem for a customer. You agree that we may charge to your credit card or other valid payment mechanism requested by you and approved by us all amounts due and owing to us for any Single Incident Service. Unless otherwise agreed by us in writing, all payments for the Single Incident Services must be made at the time of purchase prior to receiving the Services from us. Refunds are only available for paid, standalone purchases of Single Incident Serviceware suite.
1. Purchased the wrong service offering
2. Service was not used
3. Issue could not be resolved
4. Service was not available
5. Duplicate purchase or other error in purchase
No refunds are offered for Services bundled with other software or included in a software suite.
9. For Subscription Services: Automatic Renewal and Cancellation – See "Payment & Support Terms" in the License Agreement
10. Refunds on Subscription Services: Refunds on Subscription Services are permitted as follows subject to any additional limitations set out on the corresponding PDP:
Product | 0 incidents 0-3 months |
0 incidents 4-6 months |
0 incidents 6-9 months |
0 incidents >9 months |
1 incident used |
2 incidents used |
More than 2 |
---|---|---|---|---|---|---|---|
Concierge Gold | 100% | 80% | 70% | 30% | 65% | 35% | 0% |
Concierge Platinum | 100% | 75% | 65% | 25% | 60% | 20% | 0% |
11. Privacy – For information on how we collect, use, and share your personal data through our website, products, services, and web-based mobile applications, please see our Privacy Notice.
12. Disputes: See the License Agreement Provision on Binding Arbirtaration and Class Action WaiverContracting Entities:
13. Contracting Entities: The Services are offered to you by one of these McAfee legal entities:
14. Limitation of Liability, General Legal Provisions, and Governing Law: See License Agreement.
15. Entire Agreement. Notwithstanding any of the foregoing, nothing in the terms will derogate from any rights you may have under existing consumer protection legislation or other applicable laws in your jurisdiction. The terms, including the License Agreement and Privacy Notice which are incorporated into this Agreement are the entire agreement between the parties relating to the Services and: (i) supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevail over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties, provided however that between any corresponding Product Description Page and this Agreement, the Product Description Page controls. The terms shall terminate immediately upon your breach of any term contained herein and you shall cease use of the Services. The disclaimers of warranties and damages and limitations on liability set forth in the terms shall survive termination.
16. McAfee Contact Information
Customer Service & Technical Support: http://service.mcafee.com
Disputes:
Attn: McAfee Legal Department
5000 Headquarters Drive
Plano, Texas 75024
生效日期:2021 年 12 月 1 日
本声明提供我们收集、使用和共享数据以及我们承诺以尊重的方式使用所收集的个人数据等方面的信息。
McAfee, LLC 及其附属公司(“McAfee”或“我们”)非常关注隐私、安全以及在线安全,这些是我们根本任务的重要组成部分。我们致力于保护产品和服务的使用者(“您”),防止窃取、中断以及未经授权访问用户在线信息和活动的风险。 本隐私声明(“声明”)旨在告知您我们如何通过您为 Firefox 浏览器下载的 McAfee® 联网顾问扩展程序(“联网顾问”或“服务”)或在您与我们互动时收集、使用和共享您的个人数据。
您访问或使用我们的服务,即表示您确认您已查阅本声明并理解其内容。 您使用我们的服务,以及有关隐私权的任何争议,受本声明、任何适用的服务条款(包括任何适用的有关损坏和争议解决的限制)和任何适用的最终用户许可协议的制约。
随着 McAfee 企业发展,或业务变更,我们随时可能在我们认为适宜的情况下更新本声明。 如果本隐私声明有任何重大变更,我们将通过电子邮件、产品内部通知或适用法律要求的其他方式通知您。 您应核查以确保您查阅到本声明的最新版本。
本声明适用于我们全球服务的所有用户。 某些用户(包括欧洲经济区的居民)依据其居住地,可能享有本声明所述的额外权利。
我们为提供我们的服务收集信息。 部分信息由您直接提供给我们,部分信息通过我们的服务自动收集。 在本声明中,“个人数据”是指可以单独或与其他数据结合使用以识别个人身份的数据。
我们收集您提供给我们的信息。. 如果您选择填写表格或调查、请求客户服务或以其他方式与我们沟通,我们会收集您的联系信息(例如姓名、电子邮件地址和电话号码)。
您也可以向我们提供更多数据。 例如,在您使用我们的身份监控服务时,您可选择提供您的社交媒体登录信息,以便我们可以监控您的社交媒体帐户。
我们会自动收集您与服务的交互信息以及安装服务的设备信息。
例如,我们可能收集并使用以下信息:
为了向您提供服务,包括检测和评估恶意软件和垃圾邮件,我们可能会扫描、收集和存储 URL 和流量数据,以及有关从互联网下载的文件的元数据,例如名称和大小。
为了帮助保护您
在您安装或使用我们的服务时,它将在设备或环境的后台运行,以帮助预测威胁并更好地保护您、您的设备以及您的信息。 例如,McAfee 可能使用信息用以:
用于运营我们的业务
我们还将收集到的信息用于其他业务目的,包括:
我们与第三方广告公司合作,当您访问我们的网站或使用我们的某些服务时,向您显示或递送广告。 第三方广告商可能会收集您与网站或服务或其他人的网站或服务交互的数据,以评估广告效果并个性化广告内容。 请参阅 Cookie 声明,了解 McAfee 和广告合作伙伴如何使用 cookie 等跟踪技术以及您如何进行选择的详细信息。
一般而言,我们根据法律要求或经您同意,披露我们收集的信息,以便提供服务、与您通信、宣传或推广我们的服务、促进我们业务的变更或转移。 我们可能以如下方式共享个人信息:
我们采用管理、组织、技术和物理安全措施来保护收集和处理的个人数据。 我们的安全控制措施旨在维持数据机密性、完整性和适当水平的可用性。
个人数据中的个人权利
根据适用法律,您可能有权:(i) 请求确认我们是否正在处理您的个人数据;(ii) 获得对您的个人数据的访问权或您个人数据的副本;(iii) 接收您的个人数据的便携式副本,或要求我们将该信息发送给其他组织(“数据可移植性权利”);(iv) 请求更正或修正不正确、不真实、不完整或未恰当处理的个人数据;(v) 限制我们对您的个人数据的处理;(vi) 反对我们处理您的个人数据;(vii) 根据法律规定的某些例外情况,要求删除我们持有的关于您的个人数据。
如要行使这些权利,请查看我们的个人数据申请表,网址https://www.mcafee.com/en-us/consumer-support/policy/legal/gdpr-data-request.html 或按照下文说明联系我们。 我们将依据适用法律处理此类请求。 为保护您的隐私,在履行您的请求前,我们可能会分步骤验证您的身份。 对于某些请求,在法律允许的情形下,可能收取管理费。 我们将在执行您的请求前告知您所需缴纳的费用。
McAfee 将保留您的个人数据,保留期限为本声明所列目的所需的最短期限,即 (i) 只要您是我们产品的注册用户或用户,或者 (ii) 只要您的个人数据为本声明所列的、我们拥有法律基础的合法目的所必需;或者 (iii) 只要您的个人数据为服务提供等相关业务目的(例如,内部报告和对账目的、担保,或为提供您要求的反馈或信息)所必需。 依据法律规定,我们将在您最后一次与服务交互后三年内删除您的生物识别数据。
此外,如果有任何相关的法律要求,我们可能会根据该要求在额外期限内继续处理您的个人数据。
上述期限(在适用范围内)结束后,我们将永久删除、销毁或取消识别相关的个人数据,使这些信息与您解绑。
McAfee 的部分产品提供的安全功能可能用于父母监控子女的网络活动、实际位置或注册设备的使用情况。 联网顾问不属于这些产品范畴。 如果您未满 18 岁,您必须获得父母的许可才能访问服务。 McAfee 敦促家长指示子女,未经家长同意不要公布真实姓名、地址或电话号码。 如果您得知子女未经您的同意向我们提供了个人数据,您可以通过下述联系方式提醒我们。 如果我们知悉我们收集了 13 岁以下(在某些司法管辖区为 16 岁以下)儿童的任何个人数据,我们将立即采取措施删除这些信息并终止该儿童的账户。
数据传输
McAfee 的总部位于美国(请参阅“联系我们”获取地址),并在美国和全球拥有运营部门、实体和服务提供商。 因此,我们以及我们的服务提供商可将您的个人数据传输至可能没有提供与您所在的管辖区同等数据保护的管辖区,或在该管辖区中存储或访问该信息。 我们将采取措施,在我们处理信息的司法管辖区内保证您的个人数据受到足够的保护。
如果您在欧洲经济区 (EEA),则适用以下详细信息。
数据控制方
在 McAfee 消费者产品购买地或下载地,McAfee Ireland Limited 作为您的个人数据控制方。
处理的法律基础
我们只会针对以下情况,处理您的个人数据:
数据传输
我们根据欧盟法律和适用的欧盟法规,通过基于标准合同条款的一系列公司间协议,将个人数据传输到 EEA 或瑞士以外的国家/地区。
个人权利要求和撤消同意
您可以使用上述“关于个人数据,您的选择是什么?”部分阐述的机制,提交行使个人数据权利的请求。 如果您初始同意我们处理您的个人数据,您可以使用这些机制或使用以下联系信息联系我们来撤回您的同意。
如果您是欧盟/欧洲经济区的数据用户,并且对我们无法解决的个人数据处理做法感到担忧,您有权向您居住地区、工作地区或涉嫌发生侵权地区(如适用)的数据保护机关提出投诉,或联系爱尔兰的数据保护监督机构,方法是访问 https://www.dataprotection.ie/docs/Home/4.htm,或拨打电话 +353 57 868 4800。
如果您是日本、阿根廷或加拿大的居民,并且对 McAfee 保存的个人信息(包括通过您使用我们的产品收集的个人信息)存有疑问,您可以使用个人数据申请表来请求详细信息,网址 https://www.mcafee.com/en-us/consumer-support/policy/legal/gdpr-data-request.html.
加州隐私权保护——《反客户信息披露法》(Shine the Light Law)
未经您允许,McAfee 不会为了非附属第三方自身的营销目的而与其共享您的个人身份信息。
如果您是加州居民,您可使用个人数据请求表提交行使个人数据权利的请求,网址https://www.mcafee.com/en-us/consumer-support/policy/legal/gdpr-data-request.html。依据《加州消费者隐私法》,McAfee 不会“出售”您的个人数据。
McAfee 不向非附属第三方出售可识别您个人身份的信息。 如果您希望我们将来不出售标识您身份的信息,则可以使用以下联系信息向我们提出请求。
为方便您使用或参考,我们网站和服务中包含一些指向其他网站的链接。 这些网站可能由非 McAfee 附属的公司运营。所链接的网站可能有其各自的隐私策略或声明,如果您要访问那些链接网站,强烈建议您查看其隐私策略或声明。 我们对非 McAfee 附属网站的内容、隐私措施及使用不负任何责任。
点击此处,就本隐私声明或其他相关隐私信息与我们联系。 您也可按照如下方式写信联系我们:
在美国,寄挂号邮件至:
McAfee
Attn: Legal Department – Privacy Office
6220 America Center Drive San Jose, CA 95002 USA
或致电 +1 (888) 847-8766
在欧洲经济区,寄挂号邮件至:
McAfee
Attn: Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9
或致电 +353 21 467 2000
在日本,寄挂号邮寄至::
McAfee Co. Ltd.
Attn. Legal Department
Shibuya Mark City West,
Dougenzaka 1-12-1,
Shibuya-ku,
Tokyo, 150-0043 Japan
在韩国,寄挂号邮寄至:
Attn: Chief Privacy Officer, copy to the Legal Department – Privacy Office
McAfee Korea Limited
5F. Gangnam Finance Center
152, Teheran-ro, Gangnam-gu, Seoul
Korea 06236
The trademarks of McAfee, LLC (“McAfee”), including its name marks, service marks, logos, and brands, are important intellectual property rights and valuable assets. They are the means by which our customers know that they are buying or using a genuine McAfee product or service. McAfee takes protection of its intellectual property rights seriously. You must have permission from McAfee to use a McAfee trademark or logo. If you have any questions, please contact your McAfee representative or send inquiries to the McAfee Legal Department at:
McAfee Trademarks and Brands
McAfee Legal Department
6220 America Center Drive
San Jose, CA 95002
USA
Email MBGeneralLegal@McAfee.com
Trademark Guidelines
You may refer to McAfee's products and services by their associated McAfee trademarks and service marks, but not McAfee’s logos, so long as (a) such references are truthful, fair, and not misleading, and (b) you use only the minimum amount of the trademark as necessary to identify McAfee as the source of the product and service. When making such use of the McAfee trademarks, you must use the appropriate trademark symbol and acknowledgment of McAfee’s ownership of the trademark in question. Additionally, you are specifically prohibited from and MAY NOT:
If you are an express LICENSEE of McAfee trademark(s) or logo(s), you have entered into a marketing program agreement, business alliance agreement, or specific permission grant to use a McAfee trademark or logo. The agreement that you signed with McAfee will identify the license terms, including the trademarks available for use and guidelines for such use. If you are such a LICENSEE of a McAfee trademark or logo, your license agreement that you signed with McAfee may have special trademark and logo permissions or usage guidelines different than the guidelines set forth herein. If so, please follow the special permissions or guidelines provided to you pursuant to your written license agreement.
If you are a SUPPLIER of products or services to McAfee, and you have been given permission to use a McAfee trademark or logo, you may only display or use the McAfee trademark or logo in accordance with the guidelines set forth herein as supplemented or modified by your written agreement with McAfee. You may not use a McAfee trademark in a manner that implies endorsement or approval of your products or services by McAfee without specific written permission from McAfee. The goodwill derived from using any part of a McAfee trademark exclusively belongs to and inures to the benefit of McAfee.
Reporting Misuse of McAfee Trademarks
If you learn of any misuse of a McAfee trademark, we’d like to hear about it. Please report any inappropriate trademark use to your McAfee representative or via email to MBGeneralLegal@McAfee.com.
McAfee Trademark Information
The following are trademarks owned by McAfee. This is not an exhaustive list, and if you have questions about a McAfee trademark, please contact the McAfee Legal Department. Other names and brands may be claimed as the property of others.The symbol ® in the following list means that the trademark is registered at least in the United States but not necessarily in every country where McAfee products or services are available.
These guidelines are subject to change without notice.
Last Updated: September 1, 2022
1. Introduction and Scope
This document is an agreement between You and McAfee, LLC and its subsidiaries (“McAfee,” “our,” “we” or “us”). You acknowledge and agree that by accessing or using this website or other websites or webpages owned and operated by McAfee or its subsidiaries, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply. These Terms of Service govern your access to and use of McAfee.com and other websites or webpages owned and operated by McAfee or its subsidiaries (the “McAfee Sites”), including any content functionality and services offered on or through the McAfee Sites. If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use the McAfee Sites.
Please consult McAfee’s website for more information regarding our Privacy Notice, DMCA Copyright Policy, Refund Policy, Terms of Sale, Anti-Piracy Policy, Trademark Guidelines, Virus Protection Pledge and other valuable information (the “Policies”). All of these policies are incorporated into these Terms of Service by reference.
2. Change to the Terms of Service
McAfee may revise these Terms of Service at any time without giving notice. All revisions are effective immediately when posted, and apply to any access to and use of the McAfee Sites thereafter. Your continued use of the McAfee Sites following the posting of changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any changes made to these Terms of Service, you may not access or use the McAfee Sites.
3. Accessing the McAfee Sites and Account Security
We reserve the right to withdraw or amend any of the McAfee Sites, and any service or material we provide on the McAfee Sites, at our sole discretion without notice. We will not be liable if for any reason all or any part of the McAfee Sites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the McAfee Sites, or all of the McAfee Sites, to users, including registered users.
You are responsible for:
To access the McAfee Sites or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the McAfee Sites that all the information you provide on the McAfee Sites is correct, current and complete. You agree that all information you provide to register with the McAfee Sites or otherwise, including but not limited to through the use of any interactive features on the McAfee Sites, is governed by our Privacy Notice, and you consent to all actions we take with respect to your information consistent with our Privacy Notice.
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the McAfee Sites or portions of them using your user name, password or other security information. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
You agree that you are entirely responsible for the security of your password and for all aspects of keeping your account secure. Furthermore, you are entirely responsible for any and all activities that occur on your account. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you can be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.
We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service. Additionally, we reserve the right to determine if you have violated these Terms of Service, and to take any other action we deem appropriate, including termination or suspension of your access to and use of the McAfee Sites.
4. Intellectual Property Rights
All content, features and functionality on the McAfee Sites, including, but not limited to, Marks (defined below), designs, text, graphics, sounds, images, videos, software, and other McAfee Site materials are the intellectual property of McAfee, one of its affiliates, its licensors or other providers of such material, and (i) are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and (ii) except as stated herein, may not be modified, copied, displayed, transmitted, published, reproduced or distributed in any form without our prior written permission. If you wish to make any use of material on the McAfee Sites prohibited by this section, you may request permission by writing to: media@mcafee.com
If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the McAfee Sites in breach of these Terms of Service, your right to use the McAfee Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the McAfee Sites or any content on the McAfee Sites, except for the nonexclusive, limited license expressly granted to you, is transferred to you, and all rights not expressly granted are reserved by McAfee. Any use of the McAfee Sites not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and other laws.
Provided that you comply with these terms, McAfee grants to you a nonexclusive, limited license to access and use the McAfee Sites as a current or potential customer, vendor, or business partner of McAfee or for non-commercial purposes. You may not use the McAfee Sites for any other purpose. We reserve all rights not expressly granted herein.
5. Trademarks and Brands
McAfee, the McAfee logo, and all related names, logos, product and service names, designs and slogans (“Marks”) are the exclusive and valuable property of McAfee or its subsidiaries. The Marks can only be reproduced or displayed with our specific prior written permission, and only in accordance with McAfee Trademark Policy and Guidelines available on McAfee's website.
6. Limited Copyright Permission
Subject to the terms of an applicable software or service license or other written agreement, McAfee grants you permission under its copyrights to display, copy, or download materials from the McAfee Sites for personal, non-commercial and informational use only, provided that You DO NOT:
7. Translations
Where McAfee has provided a translation of the English-language version of a McAfee Site, these Terms of Service, or other materials, you agree that:
8. Errors
The McAfee Sites may contain typographical, technical inaccuracies or other content errors. We do not warrant the accuracy of any information posted on the McAfee Sites. You should use only the current McAfee Sites dedicated to your country or geographic region and also confirm the accuracy and completeness of information through sources other than the McAfee Sites before making decisions relating to products, services or other matters made available through the McAfee Sites. We disclaim all liability and responsibility arising from any reliance placed on information posted on the McAfee Sites by you or any other visitor to the McAfee Sites, or by anyone who may be informed of any of its contents.
9. User Contributions
The McAfee Sites may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the McAfee Sites.
All User Contributions must comply with the Content Standards set out in these Terms of Service.
Any User Contribution you post to the McAfee Sites will be considered non-confidential and non-proprietary. By providing any User Contribution on the McAfee Sites, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.
You represent and warrant that:
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not McAfee, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the McAfee Sites.
We reserve the right to:
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the McAfee Sites. YOU WAIVE AND HOLD HARMLESS MCAFEE AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MCAFEE OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER MCAFEE OR ANY OF THE FOREGOING PARTIES OR LAW ENFORCEMENT AUTHORITIES.
We do not undertake to review material before it is posted on the McAfee Sites, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
10. Content Standards
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:
11. User Information; Copyright Infringement
If you elect to submit any information, including any confidential or proprietary information, other than credit card information, through the McAfee Sites, it will be deemed and treated by McAfee as NON-CONFIDENTIAL. Other than credit card information, if you submit any information to McAfee through the McAfee Sites, you hereby grant us a royalty-free, perpetual, worldwide, irrevocable, non-exclusive license (including a waiver of any moral rights) under your intellectual property rights to use, copy, modify, display, perform and distribute any such submitted information, and to incorporate any submitted information into other works in any form, media, or technology now known or later developed. We are not responsible for the accuracy of content on any area of the McAfee Sites where users may post or transmit information. McAfee’s Privacy Notice outlines the manner in which we (or others acting on our behalf) collect, use and share information about you in connection with your use of the McAfee Sites, and it is your responsibility to review our Privacy Notice prior to agreeing to these Terms of Service.
For any claims that any content on the McAfee Sites, including user submissions, infringe upon any third-party’s intellectual property rights or rights of publicity or privacy, please refer to our DMCA Copyright Policy for the proper notification procedure.
12. Information About You and Your Visits to the McAfee Sites
All information we collect on the McAfee Sites is subject to our Privacy Notice. By using the McAfee Sites, you consent to all actions taken by us with respect to your information in compliance with the Privacy Notice.
13. Additional Terms
The McAfee products and services offered on the McAfee Sites may be subject to additional terms and conditions. Additional licensing terms and conditions apply for software you download from the McAfee Sites (including software that is required for use of certain McAfee services), which are disclosed in an End-User License Agreement (“EULA”) that accompanies or is included with such software. Use of the software is governed by the terms of the EULA. Any software that is made available for download from the McAfee Sites or for which a fee is charged is the copyrighted work of McAfee or its suppliers. If you purchase McAfee products or services, you will be unable to install any software that is accompanied by or includes a EULA, unless you agree to the terms and conditions of such EULA. Any reproduction or redistribution of the software not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Unless indicated otherwise, if there is a conflict between these Terms of Service and the additional terms, the additional terms will govern.
14. Third-Party Content and Links
The McAfee Sites may display content provided by third parties and links to third-party web pages, including advertisements and solicitations to purchase their products or services. You acknowledge that we are not responsible for the third-party content. You also agree that we ARE NOT responsible or liable for any losses or damages you experience with any third-party content upon which you chose to rely or advertisements to which you respond, and that you must contact the third party directly for any remedies that may be available to you. We are not responsible for any transactions you may enter into with third parties, regardless of whether you discovered them or linked to them from the McAfee Sites. If you access a non-McAfee-owned or controlled website, even if it displays one of our Marks, it is independent from McAfee and we do not have any control of the content on that website. We also are not responsible or liable to you or any third party, for any inaccuracies or other issues with the content of any materials provided by any third parties.
15. Linking to the Website and Social Media Features
You may link to the McAfee Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
The McAfee Sites may provide certain social media features that enable you to:
You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:
The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Service.
You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our discretion.
16. Domain-Specific Terms
Additional terms that apply to certain domains owned by McAfee are described below. Please note that specific pages on those domains may have additional terms that are not described here.
17. Regional Product Availability
The McAfee Sites may contain references to McAfee products and services that are not available in your country or region. McAfee may not intend to announce or make available such products and services in your geographical region. For the most accurate product and service availability, please use your country- or region-specific McAfee website.
18. Export Control Laws
Any software downloaded from the McAfee Sites is subject to applicable export laws and regulations. The export or reexport of software in violation of export control laws and regulations is strictly prohibited. By downloading, purchasing or using any software from the McAfee Sites, you acknowledge that you have read and understood this notice and agree to comply with all applicable export laws and regulations.
19. DISCLAIMER OF WARRANTY
YOUR USE OF THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES IS AT YOUR OWN RISK. THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. MCAFEE DISCLAIMS ANY WARRANTY THAT THE MCAFEE SITES, OR YOUR ACCESS TO THE MCAFEE SITES, WILL BE UNINTERRUPTED, SECURE, RELIABLE, TIMELY OR ERROR-FREE. MCAFEE DOES NOT REPRESENT OR WARRANT THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OPERABILITY, OR AVAILABILITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR MATERIAL DISPLAYED OR DOWNLOADED FROM THE MCAFEE SITES. YOUR USE OF THE MCAFEE SITES, INCLUDING IF YOU DOWNLOAD OR OTHERWISE OBTAIN PRODUCTS, MATERIALS OR DATA THROUGH THE USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS, IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS OR THE DOWNLOAD OF SUCH PRODUCT, MATERIAL OR DATA. IF THE JURISDICTION WHERE YOU ARE LOCATED LIMITS THE EXCLUSION OF WARRANTIES, THEN THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT AVAILABLE UNDER THE LAW.
20. LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES IS MCAFEE, ITS AFFILIATES, SUBSIDIARIES OR LICENSORS LIABLE TO YOU FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, INCIDENTAL, RELIANCE, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES WHETHER OR NOT FORESEEN, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RELATED TO OR ARISING FROM THE MCAFEE SITES OR ON ACCOUNT OF YOUR USE, MISUSE, OR RELIANCE ON THE INFORMATION, SERVICES OR PRODUCTS AVAILABLE ON THE MCAFEE SITES, INCLUDING WEBSITES LINKED TO OR ACCESSED FROM THE MCAFEE SITES AND ANY PRODUCTS DOWNLOADED FROM, OR SERVICES ACCESSED THROUGH THE MCAFEE SITES. THIS LIMITATION OF LIABILITY SHALL APPLY WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY (EVEN IF MCAFEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT OF APPLICABLE LAW.
21. Indemnification
You agree to defend, indemnify and hold harmless McAfee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the McAfee Sites, including, but not limited to, your User Contributions, any use of the McAfee Sites’ content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the McAfee sites.
22. Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE MCAFEE SITES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
23. Governing Law
These Terms of Service and all claims related to them, their execution, or the performance of the parties under them, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence, and shall not be governed by the provisions of the United Nations Convention on Contracts for the International Sale of Goods, the Brussels or Lugano Conventions, or the Rome or Rome 1 Conventions.
24. Waiver and Severability
No waiver by McAfee of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of McAfee to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.
If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Service will continue in full force and effect.
25. Entire Agreement
These Terms of Service, our Privacy Notice and other Policies incorporated by reference constitute the sole and entire agreement between you and McAfee with respect to the McAfee Sites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the McAfee Sites.
26. Force Majeure
Under no circumstances shall McAfee, its affiliates, subsidiaries, or licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, loss of data, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air-conditioning.
27. Comments and Concerns
The McAfee Sites are operated by McAfee, LLC.
All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.
All other feedback, comments, requests for technical support and other communications relating to the McAfee Sites should be directed to: media@mcafee.com
LAST UPDATED: June 23, 2021