Loading...

Personlige oplysninger og juridiske vilkår

Meddelelse om beskyttelse af personlige oplysninger


Ikrafttrædelsesdato: 1. januar 2020

Denne meddelelse indeholder oplysninger om data, vi indsamler, bruger og deler og om vores forpligtelse til at bruge de personlige oplysninger, vi indsamler, på en respektfuld måde.

Hos McAfee, LLC, herunder vores datterselskaber ("McAfee", "vi", "os", "vores"), går vi højt op i beskyttelse af personlige oplysninger, sikkerhed og onlinesikkerhed, hvilket alt sammen tegner en væsentlig del af vores grundlæggende mission: At beskytte dem, der bruger vores produkter og tjenester ("dig" og "dine") mod risiko for tyveri, afbrydelse og uautoriseret adgang til brugernes oplysninger og aktiviteter på internettet. Denne meddelelse om beskyttelse af personlige oplysninger ("meddelelse") er udarbejdet for at informere dig om, hvordan vi indsamler, bruger og deler dine personlige data via vores websted, produkter, tjenester og webbaserede og mobile apps (samlet "tjenesterne"), eller når du interagerer med os.

McAfee sælger produkter og tjenester direkte til forbrugere (du kan finde flere oplysninger om disse produkter her "Forbrugerprodukter") samt til virksomheder og erhvervskunder (du kan finde flere oplysninger om disse produkter her "Virksomhedsprodukter"). Denne meddelelse om beskyttelse af personlige oplysninger gælder både for de oplysninger, vi indhenter fra dig eller din enhed, når du downloader en af vores tjenester, og for de oplysninger, vi indsamler, når en af vores distributionspartnere eller erhvervskunder installerer vores tjenester på din enhed.

Når du tilgår eller bruger vores tjenester, bekræfter du, at du har læst denne meddelelse, og at du forstår indholdet af den. Din brug af vores tjenester og webstedet og enhver tvist angående beskyttelse af personlige oplysninger er underlagt denne meddelelse, alle gældende tjenestevilkår (herunder alle gældende skadesbegrænsninger og tvistbilæggelse) og alle gældende slutbrugerlicensaftaler.

I takt med at McAfee vokser, ændrer vores forretning sig også, og derfor kan vi til hver en tid opdatere denne meddelelse med den formulering, som, vi mener, afspejler de pågældende ændringer. Hvis der er ændringer i vores meddelelse om beskyttelse af personlige oplysninger, giver vi dig besked via e-mail, en meddelelse i selve produktet, eller som det på anden måde kræves ifølge den gældende lovgivning. Det er vigtigt, at du kontrollerer og sikrer, at du har gennemlæst den mest aktuelle version af meddelelsen.

Denne meddelelse gælder alle, der bruger vores tjenester i hele verden. Visse brugere, herunder folk, der er bosiddende i Det Europæiske Økonomiske Samarbejdsområde, kan have yderligere rettigheder, afhængigt af hvor de befinder sig, hvilket er beskrevet i denne meddelelse.

Hvilke typer oplysninger indsamler vi?

Vi indsamler oplysninger for at kunne levere vores tjenester. Nogle oplysninger giver du direkte til os, nogle indsamler vi automatisk via vores tjenester, og nogle indsamles fra tredjeparter. I denne meddelelse henviser "personlige data" til oplysninger, der kan bruges, alene eller i kombination med andre data, til at identificere dig som enkeltperson.

Vi indsamler oplysninger, som du giver os.. Vi indsamler f.eks. oplysninger, når du køber et produkt eller en tjeneste, opretter en konto, udfylder en formular, deltager i en konkurrence eller en kampagne, anmoder om kundeservice eller på anden måde kommunikerer med os.

De typer personlige data, du kan give, omfatter:

  • Kontaktoplysninger (f.eks. navn, e-mailadresse, postadresse og telefonnummer).
  • Betalingsoplysninger (herunder betalingskortnumre og tilknyttede identifikatorer, faktureringsadresse og bankkontooplysninger).
  • Legitimationsoplysninger til at logge på en konto (som for nogle tjenester kan omfatte legitimationsoplysninger til sociale netværk).

Vi kan også samle andre oplysninger fra eller om dig, såsom oplysninger om, hvilke produkter du har købt, dine interesser, demografiske oplysninger, billeder og videoer samt biometriske data, såsom fingeraftryk eller stemmeaftryk. Du kan også give os yderligere oplysninger. Når du f.eks. bruger vores tjenester til beskyttelse mod identitetstyveri, har du mulighed for at angive dine loginoplysninger til sociale medier, så vi kan overvåge dine konti på sociale medier.

Vi indhenter automatisk oplysninger om dine interaktioner med tjenesterne samt enheder, som tjenesterne er installeret på. I nogle tilfælde indhenter vi automatisk oplysninger om andre enheder, der er forbundet til samme netværk som den enhed, tjenesterne er installeret på.

Vi kan f.eks. indsamle og bruge følgende:

  • Oplysninger om de produkter, som du har kigget på eller har søgt efter, og de tjenester, du brugte, herunder tidsforbrug og andre statistiske oplysninger.
  • Oplysninger om dine computere, enheder, programmer og netværk, herunder internetprotokoladresse (IP-adresse), cookieidentifikatorer, mobilselskab, id til Bluetooth-enhed, id til mobil enhed, mobile markedsføringsidentifikatorer, MAC-adresse, IMEI, annoncør-id og andre enhedsidentifikatorer, der automatisk tildeles din computer eller enhed, når du får adgang til internettet, browsertype og sprog, foretrukne sprog, batteriniveau, til-/fra-status, oplysninger om geografisk placering, hardwaretype, operativsystem, internetudbyder, sider, du besøger før og efter brug af tjenesterne, dato og tidspunkt for besøg, den tid, du bruger på hver side, oplysninger om de link, du klikker på, og de sider, du kigger på inden for tjenesterne, og andre handlinger, der foretages via brug af tjenesterne, såsom præferencer. Vi kan indsamle disse oplysninger gennem vores tjenester eller gennem andre former for webanalyse. 
  • Når du bruger vores produkter til at beskytte din mobilenhed, indsamler vi data om geografisk placering for den enhed, som produktet er installeret på.
  • Oplysninger om din brug af internet, apps eller netværk (herunder webadresser eller domænenavne på websteder, du besøger, oplysninger om de programmer, der er installeret på din enhed, eller trafikdata) og oplysninger om ydeevne, nedbruds-logs og andre samlede eller statistiske oplysninger.

For at kunne levere vores tjenester til dig, herunder for at kunne finde og vurdere malware og spam, kan vi scanne, indsamle og gemme data fra dine filer, herunder e-mails, vedhæftede filer, e-mailadresser, metadata, URL-adresser og trafikdata.    

Vi indsamler disse oplysninger gennem vores tjenester og teknologier, såsom cookies, web-beacons eller web-bugs og clear GIF'er. Vi henviser til vores Meddelelse om cookies , hvis du ønsker yderligere oplysninger om cookies og lignende teknologi, som vi anvender, og dine valgmuligheder.

Oplysninger, vi indsamler fra tredjeparter
Vi kan få oplysninger om dig fra andre kilder og kombinere disse oplysninger med de oplysninger, vi indsamler direkte. Eksempler på oplysninger, vi kan modtage fra andre kilder, omfatter: opdaterede leverings- eller betalingsoplysninger, der bruges til at rette vores optegnelser, købs- eller indløsningsoplysninger samt oplysninger om kundeservice og tilmelding.  Til vores forbrugerprodukters identitetsbeskyttelse indsamler vi også kredit- eller identitetsoplysninger, som vi bruger til at forhindre og opdage bedrageri.  

Lokalitetsoplysninger
Visse tjenester kan anmode om tilladelse til at tilgå din placering. Hvis du tillader dette, indsamler vi oplysninger om din placering vha. trådløs, GPS- eller Bluetooth-teknologi. Du kan kontrollere adgang til præcise placeringsoplysninger under din mobilenheds indstillinger. Vi kan også finde din IP-adresse for at bestemme din generelle placering.

Hvad bruger vi de oplysninger, vi indsamler, til?

Til at beskytte dig
Når du installerer eller bruger en af vores tjenester, kører den i baggrunden på din enhed eller dit miljø for at forudsige trusler og bedre beskytte dig, dine enheder og dine oplysninger.  McAfee kan f.eks. bruge oplysninger til at:

  • Analysere data, der sendes til/fra din(e) enhed(er), for at isolere og identificere trusler, sikkerhedsrisici, virusser, mistænkelig aktivitet, spam og angreb og til at kommunikere med dig om potentielle risici.
  • Deltage i trusselsdatanetværk, gennemføre undersøgelser samt tilpasse produkter og tjenester til at reagere på nye trusler.  
  • Kryptere dine oplysninger, låse en enhed eller sikkerhedskopiere eller gendanne dine oplysninger.
  • Søge efter tjenesteopdateringer og oprette rapporter om vores tjenesters resultater for at sikre, at de fungerer korrekt.
  • Holde øje med misbrug af dine oplysninger, når du bruger vores identitetsovervågningsprodukter.

Til at køre vores forretning
Vi bruger også de oplysninger, vi indsamler, til andre formål, herunder at:

  • Bekræfte din identitet og forhindre svindel med dine biometriske data. 
  • Analysere din adfærd for at måle, tilpasse, og forbedre vores websted og tjenester, herunder udvikling af nye produkter og tjenester.
  • Reklamere for McAfee-produkter og -tjenester, som, vi tror, vil interessere dig.
  • Oprette og administrere konti og licenser, herunder at indsamle og behandle betalinger og transaktioner.
  • Yde kundeservice, fejlfinde problemer, administrere abonnementer og svare på anmodninger, spørgsmål og kommentarer.
  • Kommunikere og administrere deltagelse i særlige begivenheder, programmer, undersøgelser, konkurrencer, lodtrækninger og andre tilbud og kampagner.
  • Udføre markeds- og forbrugerundersøgelser og trendanalyser.
  • Muliggøre indlæg på vores blogge, fora og andre former for offentlig kommunikation.
  • Udføre aktiviteter i forbindelse med regnskabsførelse, revision, fakturering, afstemning og indsamling.
  • Forebygge, registrere, identificere, undersøge og reagere på potentielle eller faktiske krav, erstatningsansvar, forbudt adfærd og kriminelle aktiviteter.
  • overholde og håndhæve lovmæssige krav, aftaler og politikker.

Tredjepartsannoncører

Vi arbejder sammen med tredjepartsannoncører om at vise eller levere reklamer til dig, når du bruger vores websted eller nogle af vores tjenester. Disse tredjepartsannoncører kan indsamle data om din interaktion med webstedet eller tjenester eller andres websteder eller tjenester for at måle effektiviteten af deres reklamer og for at tilpasse reklameindhold. Se vores Meddelelse om cookies for at få mere at vide om, hvordan McAfee og disse annoncepartnere bruger sporingsteknologier, såsom cookies, og de valgmuligheder, du har.

Hvis du har givet samtykke til, at vores tjenester må få adgang til din placering, kan vores mobile annoncepartnere bruge din placering til at målrette reklamer til dig. Du kan bruge placeringsindstillingerne på din enhed til at deaktivere adgangen til oplysninger om din placering

Anden brug
Vi kan anvende personlige data, som vi har en legitim interesse i, såsom direkte markedsføring, individuelle undersøgelser eller markedsundersøgelser, beskyttelse mod svindel eller andre formål, der oplyses til dig, når du leverer personlige data, eller med dit samtykke.

Hvem deler vi personlige data med?

Vi videregiver generelt de oplysninger, vi indsamler, for at levere tjenesterne, for at kommunikere med dig, reklamere eller fremme vores tjenester, for at muliggøre ændringer i eller overdragelse af vores virksomhed, som foreskrevet af loven, eller med dit samtykke. Vi kan dele personlige oplysninger som følger:

  • Med aktuelle og fremtidige medlemmer af McAfee-virksomhedsgruppen med de formål, der er beskrevet i denne meddelelse.
  • Med tjenesteudbydere, der udfører tjenester for os (du finder listen over vores underkontraherede registerførere henholdsvis her for forbrugerprodukter og her for virksomhedsprodukter).
  • Hvis vi mener, at offentliggørelse er nødvendig og behørig for dermed at forhindre fysisk, økonomisk eller anden skade eller tab, herunder for at beskytte mod svindel eller kreditrisiko.
  • Til juridiske, offentlige eller retlige myndigheder, som dette anvises eller kræves af myndighederne eller ifølge gældende lovgivning, eller i forbindelse med en juridisk aktivitet, f.eks. som svar på en stævning eller som led i efterforskningen af mistænkte ulovlige aktiviteter, eller hvis vi i god tro mener, at brugere kan være involveret i ulovlige eller illegale aktiviteter, eller hvis vi er bundet af kontrakt eller lov til at gøre det muligt for en kunde eller samarbejdspartner at overholde gældende love.
  • I forbindelse med eller under forhandlingerne om virksomhedsovertagelse, fusion, salg af aktiver eller andre tilsvarende virksomhedsoverdragelser, der omfatter alle eller stort set alle vores aktiver eller funktioner, hvor personlige data overføres eller deles som en del af forretningsaktiverne (forudsat at den pågældende part samtykker til at bruge eller videregive sådanne personlige data på en måde, der stemmer overens med denne meddelelse, eller får dit samtykke til andre anvendelser eller videregivelser).
  • Med dit samtykke eller efter din anvisning, såsom når du vælger at dele oplysninger eller offentligt slå indhold og anmeldelser op (f.eks. poster på sociale medier).
  • Med personer efter dit eget valg, hvis det produkt, du abonnerer på, har adgang til den funktionalitet. Vi kan også dele samlede oplysninger, som ikke identificerer dig eller en specifik enhed, med tredjeparter.

Hvordan beskytter vi dine data?

Vi bruger administrative, organisatoriske, tekniske og fysiske sikkerhedsforanstaltninger til at beskytte de personlige data, vi indsamler og behandler. Vores sikkerhedskontroller er udarbejdet med henblik på at opretholde dataenes fortrolighed, integritet og et passende niveau, hvad angår tilgængelighed.

Hvad er dine valgmuligheder mht. dine personlige data?

McAfee-konti
Hvis du registrerer et forbrugerprodukt fra McAfee, kan du til enhver tid få adgang til og rette de personlige data, der er registreret i din profil, ved at gå til Min konto eller ved at kontakte os som beskrevet nedenfor.

Hvis du ikke har registreret et McAfee-produkt, men et af vores produkter er installeret på din enhed, kan du standse McAfees indsamling af personlige data fra enheden ved at fjerne produktet.

Hvis du vil lukke din konto eller har andre supportrelaterede spørgsmål, skal du gå til McAfee-siden Kontakt os , klikke på fanen "Support"  og derefter vælge dit "Land".

Markedsføringsmeddelelser
Hvis du vil stoppe med at modtage markedsføringsmeddelelser, skal du klikke på afmeldingslinket i e-mailen eller klikke her for virksomhedsmarkedsføring eller her for forbrugermarkedsføring.

Hvis du vælger ikke længere at modtage markedsføringsoplysninger, kan McAfee stadig kommunikere med dig om transaktionelle, juridiske eller administrative emner, såsom sikkerhedsopdateringer, produktfunktionalitet og tjenesteanmodninger.

Individuelle rettigheder i personlige data 
I overensstemmelse med gældende lovgivning kan du have retten til: (i) at anmode om bekræftelse på, om vi behandler dine personlige data, (ii) at få adgang til eller få en kopi af dine personlige data, (iii) at modtage en bærbar kopi af dine personlige data eller bede os om at sende disse oplysninger til en anden organisation ("retten til dataportabilitet"), (iv) at anmode om at få rettet unøjagtige, usande, ufuldstændige eller uhensigtsmæssigt behandlede personlige data, (v) at begrænse vores behandling af dine personlige data, som opbevares af os, med forbehold for visse undtagelser, der er angivet af loven.

Hvis du vil gøre en af disse rettigheder gældende, skal du gå til vores Individuelle dataanmodningsformular, der kan findes på https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html, eller kontakte os som angivet nedenfor. Vi behandler sådanne anmodninger i overensstemmelse med gældende lovgivning. For at beskytte dine personlige oplysninger kan vi træffe foranstaltninger for at bekræfte din identitet, inden vi opfylder din anmodning. I forbindelse med visse anmodninger, og hvor det er tilladt ved lov, kan der afkræves et administrationsgebyr. Vi oplyser dig om eventuelle gebyrer, før vi efterkommer din anmodning. 

Hvor længe opbevarer McAfee de personlige data, de indsamler?

McAfee beholder dine personlige data i minimum den periode, det er nødvendigt til de formål, der er angivet i denne meddelelse, dvs. (i) så længe du er registreret abonnent på eller bruger af vores produkter, eller (ii) så længe dine personlige data er nødvendige i forbindelse med opfyldelsen af de juridiske formål, der er angivet i denne meddelelse, som vi har en gyldig juridisk grund til, eller (iii) så længe det med rimelighed er nødvendigt til forretningsformål med relation til at levere tjenesterne, som f.eks. intern rapportering eller afstemning, garantier eller for at give dig feedback eller oplysninger, du evt. kan anmode om. Hvis det er påkrævet ifølge loven, sletter vi dine biometriske data inden for tre år efter din seneste interaktion med tjenesterne.

Hvis der derudover bringes relevante juridiske krav for en dag, kan vi fortsætte med at behandle dine personlige data i de yderligere perioder, det er nødvendigt i forbindelse med kravet. 

Når ovenfor nævnte perioder, i den grad det er muligt, er overstået, vil vi permanent slette, destruere eller afidentificere de relevante personlige data, så de ikke længere på rimelig vis kan knyttes til dig.

Beskyttelse af børns personlige oplysninger

Nogle af McAfees tjenester omfatter sikkerhedsegenskaber, som forældre kan bruge til at overvåge deres børns onlineaktiviteter, deres fysiske placering eller brug af en registreret enhed. Disse tjenester kræver forældrenes samtykke, og vi bruger ikke forsætligt personlige data fra børns enheder til noget formål udover til at levere tjenesten. Disse produkter gør det muligt for forældre til enhver tid at slette deres barns profil. Hvis du mener, at vi har indsamlet oplysninger fra dit barn ved en fejl, eller hvis du har spørgsmål om eller bekymringer omkring vores praksis i forbindelse med børn, bedes du kontakte os som beskrevet nedenfor. Hvis du er under 18, skal du have dine forældres tilladelse til at få adgang til tjenesterne. McAfee opfordrer forældre til at fortælle deres børn, at de aldrig skal udlevere deres rigtige navne, adresser eller telefonnumre uden forældrenes tilladelse. Hvis du hører, at dit barn har givet os sine personlige data uden dit samtykke, kan du underrette os om det ved at kontakte os som beskrevet nedenfor. Hvis vi opdager, at vi har indsamlet personlige data fra børn på under 13 (og i visse retsområder på under 16), træffer vi omgående foranstaltninger til at slette oplysningerne og lukke barnets konto.

Dataoverførsler
McAfee har hjemsted i USA (du kan finde adresser under Kontakt os), og vi har virksomheder, enheder og tjenesteudbydere i USA og resten af verden. Dermed kan vi og vores tjenesteudbydere overføre dine personlige data til, eller opbevare i eller give adgang til dem i, retsområder, der ikke yder databeskyttelsesniveauer, der svarer til dit eget retsområde. Vi træffer foranstaltninger for at sikre, at dine personlige data har et tilstrækkeligt beskyttelsesniveau i de retsområder, vi behandler dem i.

Bosiddende i Det Europæiske Økonomiske Samarbejdsområde

Hvis du befinder dig i Det Europæiske Økonomiske Samarbejdsområde (EØS), gælder følgende yderligere bekendtgørelser.

Dataansvarlig
Når du køber et af McAfees forbrugerprodukter, fungerer McAfee Ireland Limited som ansvarlig for dine personlige data. 

Juridisk grundlag for behandling
Når vi behandler dine personlige data, gør vi det kun i følgende situationer: 

  • Vi har brug for dine personlige data for at kunne udføre vores ansvar i henhold til vores kontrakt med dig (f.eks. behandling af betalinger for og levering af de tjenester, du køber eller anmoder om).
  • Vi har en legitim interesse i at behandle dine personlige data. Vi har f.eks. en legitim interesse i at behandle dine personlige data for at kunne levere, sikre og forbedre vores tjenester, i at kommunikere med dig om ændringer i vores tjenester og i at informere dig om nye tjenester eller produkter.
  • Hvis vi har di tilladelse til at gøre dette.
  • Vi er nødt til at behandle dine personlige data for at opfylde vores juridiske forpligtelser. 

Dataoverførsler
Vi overfører personlige data til lande uden for EØS eller Schweiz via en række koncerninterne aftaler baseret på standardkontraktbestemmelser i overensstemmelse med EU-lovgivning og gældende EU-regler. 

Anmodninger vedrørende individuelle rettigheder og tilbagekaldelse af samtykke

Du kan indsende en anmodning om at udøve dine rettigheder vedrørende personlige data vha. de mekanismer, der er beskrevet under "Hvilke valgmuligheder har du vedrørende personlige data?" ovenfor. Hvis du oprindeligt gav dit samtykke til vores behandling af dine personlige data, kan du trække dit samtykke tilbage vha. disse mekanismer eller ved at kontakte os vha. kontaktoplysningerne nedenfor.

Kun til virksomheds-/erhvervskunder
Til tider tilbydes McAfees produkter og tjenester gennem en tredjepart som f.eks. en arbejdsgiver. I disse tilfælde fungerer McAfee som databehandler og behandler kun personlige data i overensstemmelse med de instrukser, der modtages fra kunderne.

Alle anmodninger angående udøvelsen af individuelle rettigheder vedrørende personlige data, der behandles som en del af en tjeneste, der tilbydes af en tredjepart, skal foretages af en godkendt person vha. den Individuelle dataanmodningsformular, der kan findes på https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html. Hvis du ønsker yderligere oplysninger om, hvordan personlige data behandles af McAfee via en tredjepart, skal du kontakte din kontoadministrator.

Tilsynsautoritet og klager

Hvis du er en registreret person i EU/EØS og har et anliggende med vores praksis angående behandling af personlige data, som vi ikke er i stand til at løse, har du ret til at indgive en klage til databeskyttelsesmyndigheden i det land, du er bosat eller arbejder i, eller hvor den påståede overtrædelse fandt sted, eller ved at kontakte den irske tilsynsmyndighed for sager om beskyttelse af personlige data på https://www.dataprotection.ie/docs/Home/4.htm eller +353 57 868 4800.

Bosiddende i Japan, Argentina og Canada

Hvis du er bosiddende i Japan, Argentina eller Canada, og du har et spørgsmål vedrørende dine personlige oplysninger, der opbevares af McAfee, herunder dine personlige oplysninger der er indsamlet gennem din brug af vores produkter, kan du anmode om flere oplysninger vha. den Individuelle dataanmodningsformular, der kan findes på https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html.

Bosiddende i Californien

Dine rettigheder i henhold til Californiens lov om beskyttelse af personlige oplysninger – Shine the Light-loven

McAfee deler ikke oplysninger, der identificerer dig personligt, med ikke-tilknyttede tredjeparter til deres egen markedsføringsbrug uden din tilladelse.

California Consumer Privacy Act

Hvis du er bosiddende i Californien, kan du indsende en ansøgning om at gøre dine rettigheder gældende i forhold til personlige data vha. den Individuelle dataanmodningsformular, der kan findes på https://www.mcafee.com/enterprise/en-us/about/legal/gdpr-data-request.html I overensstemmelse med California Consumer Privacy Act "sælger" McAfee ikke dine personlige data.]

Bosiddende i Nevada

McAfee sælger ikke oplysninger, der identificerer dig personligt med tredjeparter, der ikke er datterselskaber. Hvis du ønsker at foretage en anmodning om, at vi fremover ikke sælger oplysninger, der kan identificere dig, kan du foretage en anmodning vha. kontaktoplysningerne nedenfor. 

Links til andre websteder

Vores websted og tjenester kan indeholde links til andre websteder for at gøre det lettere for dig at orientere dig. Disse websteder kan være drevet af virksomheder, der ikke er tilknyttet McAfee. Websteder, der linkes til, kan have deres egne politikker for eller meddelelser om beskyttelse af personlige oplysninger, som vi stærkt anbefaler, at du læser igennem, hvis du besøger webstederne. Vi kan ikke drages til ansvar for indholdet, praksis for beskyttelse af personlige oplysninger eller brugen af websteder, der ikke er tilknyttet McAfee.

Kontakt os

Klik her for at kontakte os angående denne meddelelse om beskyttelse af personlige oplysninger eller andre problemer vedrørende personlige oplysninger. Du kan også kontakte os ved at sende et brev til en af følgende adresser:

I USA via anbefalet post:
McAfee 
Attn: Legal Department – Privacy Office 
5000 Headquarters Drive 
Plano TX 75024 USA

eller ring til os på +1 (888) 847-8766

I Det Europæiske Økonomiske Samarbejdsområde via anbefalet post:
McAfee
Attn: Legal Department
2000 City Gate
Mahon
Cork
Irland
T12 RRC9

eller ring til os på +353 21 467 2000

I Japan via anbefalet post:
McAfee Co. Ltd. 
Attn. Legal Department
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku, 
Tokyo, 150-0043 Japan

Meddelelse om cookies


Ikrafttrædelsesdato: 24. maj 2018

Vores websteder og mobile apps (samlet betegnet som "Tjenester") bruger cookies og anden tilsvarende teknologi til at sikre, at vi giver vores besøgende den bedst mulige oplevelse ved at tilbyde dig skræddersyede oplysninger, idet vi husker dine markedsførings- og produktpræferencer og hjælper dig med at indhente de rette oplysninger. Denne meddelelse beskriver, hvordan McAfee, vores affilierede virksomheder og partnere bruger cookies og anden lignende teknologi til at opfylde disse behov.

Hvilken teknologi bruger McAfee og dennes partnere?

Vi og vores partnere bruger i lighed med mange tjenester cookies og tilsvarende teknologi til forskellige formål såsom at levere og forbedre din oplevelse og for at tilpasse reklamering. Vi og vores partnere bruger følgende typer cookies og tilsvarende teknologi:

  • Cookies. Cookies er små filer – normalt bestående af bogstaver og tal – der placeres i din browser eller på din enhed, når du besøger et websted. Cookies bruges i stort omfang for at afhjælpe driften af websteder, for at hjælpe dem med at fungere mere effektivt og for at tilvejebringe analytiske oplysninger.

  •  SDK'er. SDK'er er blokke af kode leveret af vores partnere, der kan installeres i dine mobilapps. SDK'er hjælper os med at forstå, hvordan du interagerer med vores mobilapps, og indhenter visse oplysninger om enheden og netværket, du bruger for at tilgå appen eller de andre apps, der er installeret på din enhed. SDK'er deler ofte den mobile markedsføringsidentifikator, der er tildelt din enhed (kaldet "IDFA" eller "ID for Advertising" på Apple-enheder og "Advertising ID" på Android-enheder), med vores partnere.

  • Flash-cookies. En Flash-cookie er en lille datafil, der placeres på din computer ved hjælp af Adobe Flash eller tilsvarende teknologi, der kan være indbygget i din computer, eller som du downloader eller installerer på din computer. Vi bruger teknologien til at skræddersy og forbedre din onlineoplevelse, fremme procedurer og skræddersy og gemme dine indstillinger. Flash-cookies kan hjælpe besøgende på vores websteder med f.eks. volumenindstillinger i forbindelse med en videooplevelse, med at spille spil og med at gennemføre undersøgelser. De er med til at forbedre vores websteder ved at måle, hvilke områder der har størst interesse for vores besøgende. Klik her for at få mere at vide om, hvordan du kan administrere indstillinger for personlige oplysninger og lagring i forbindelse med Flash-cookies.

  • Webbeacons. Et webbeacon er en meget lille gennemsigtig billedfil, der bruges til at holde styr på din navigation på ét websted eller en række websteder. De kaldes også "web-bugs" eller "clear GIF'er". Webbeacons kan anvendes sammen med cookies til at danne et indtryk af, hvordan et websteds brugere navigerer på webstedet.

  • Lokal lagring. Lokal lagring omfatter HTML5-lokal lagring og browsercache. Vi kan bruge disse teknologier til at lagre data lokalt i din browser eller på din enhed.

McAfee og dennes partnere og tjenesteudbydere bruger forskellige typer cookies, som beskrives nedenfor:

Hvilke valgmuligheder har jeg i forhold til cookies og lignende teknologi?

Du har en række forskellige muligheder i forhold til at benytte cookies og lignende teknologier:

  • Du kan selv bestemme, om du vil acceptere cookies ved at bruge din browsers indstillinger. Det kan også være, at du kan fjerne cookies fra din browser. Du kan få mere at vide om, hvordan du administrerer browsercookies ved at følge vejledningen leveret af din browser. Bemærk, at hvis du blokerer alle cookies, så kan det påvirke vores websteders funktionalitet.

  • Vores reklameteknologipartnere kan give dig mulighed for at fravælge anvendelsen af oplysninger om dine webstedsbesøg og din brug af apps med det formål at levere reklamer, der er målrettet dine interesser. Du kan få mere at vide om interessebaseret reklamering, og hvordan du framelder dig anvendelsen af oplysninger om din webbrowsingaktivitet med henblik på at levere interessebaserede reklamer, ved at besøge disse websteder: Digital Advertising Alliance,  Network Advertising Initiative og Interactive Advertising Bureau (IAB) Europe.

  • Du kan framelde dig brugen af oplysninger om dit mobilappforbrug med det formål at levere reklamer, der er målrettet dine interesser, ved at bruge din enheds indstillinger ("Begræns reklamesporing" på iOS-enheder og "Fravælg visning af personliggjorte annoncer" eller "Fravælg visning af personligt tilpassede reklamer" på Android-enheder).

  • Visse McAfee-produkter tilbydes gratis. For at disse produkter fortsat kan være gratis, kan vi bruge oplysninger om websteder, du besøger, eller mobilapps du bruger, for at vise dig annoncer, der er rettet mod dine interesser. Vi gør det ved at dele oplysninger om din enhed – som f.eks. din enheds- og markedsføringsidentifikatorer samt webbrowsingaktivitet eller appbrug – med udvalgte partnere. Disse oplysninger identificerer dig ikke personligt, og vi forbyder kontraktmæssigt partnerne at bruge de oplysninger, vi har leveret, til at forsøge at identificere vores brugere. Du kan fravælge brugen af dine oplysninger til dette formål i indstillingerne for de produkter, som indbefatter denne datadeling. Du kan få mere at vide om, hvilke muligheder du har i relation til bestemte produkter og tjenester ved at klikke her.

  • Endelig er vi medlemmer af netværket Facebook Audience Network, som er en måde, hvorpå virksomheder kan vise deres reklamer for Facebook-brugere i apper og på websteder, der også indgår i netværket. Facebook hjælper med at skræddersy reklamerne, så de er relevante og nyttige. Du kan bruge Facebooks reklameringsindstillingsværktøj til at få vist og ændre dine præferencer, herunder om du vil modtage skræddersyede reklamer på vores websted og apps.
     

Hvordan reagerer McAfee på Do Not Track-signalet?

Der er p.t. ingen branchestandard som reaktion på et Do Not Track-signal. McAfees tjenester og websteder reagerer p.t. ikke på en brugers Do Not Track-signal.

Sådan kontakter du os

Hvis du har spørgsmål om vores brug af cookies og tilsvarende teknologier, kan du kontakte os ved at benytte oplysningerne nedenfor. Du skal inkludere dine kontaktoplysninger og en detaljeret beskrivelse af dit anliggende.

I USA ved at ringe til os på +1 866 622 3911 eller ved at skrive til:

Att.: Legal Department – Privacy Office, 
5000 Headquarters Drive,
Plano TX 75024

I Det Europæiske Økonomiske Samarbejdsområde ved at ringe til os på +353 21 467 2000 eller ved at skrive til:

McAfee, Legal Department
2000 City Gate
Mahon
Cork
Irland
T12 RRC9

Du har til enhver tid ret til at klage til Data Protection Commissioner, den irske tilsynsmyndighed for anliggender vedrørende databeskyttelse, på https://www.dataprotection.ie/docs/Home/4.htm eller ved at ringe til +353 57 868 4800.

I Japan ved at ringe til os på: +81 0570 010 220 eller ved at skrive til:

Personal Data Protection Manager
McAfee Co. Ltd. 
Shibuya Mark City West, 
Dougenzaka 1-12-1,  
Shibuya-ku,  
Tokyo, 150-0043
Tlf.: (omstillingen) 03-5428-1100

McAfees Licensaftale


Velkommen til McAfee

Før du begynder, skal vi tale om vilkårene. Disse vilkår forklarer dine juridiske rettigheder og ansvarsområder, når du bruger vores software og tjenester. De er meget vigtige, og derfor skal du læse disse vilkår grundigt, deriblandt links, fordi de udgør aftalen mellem dig og os.

Ting, som er værd at vide, når du læser dette . . .

1. Når et ord er markeret med fed tekst, har det samme betydning alle steder i dette dokument.

2. Når du klikker på en knap for at acceptere, installerer eller bruger softwaren og tjenesterne (både vores eller vores partneres), accepterer du disse vilkår. Hvis du ikke er enig eller ikke overholder reglerne i disse, kan du ikke bruge softwaren og tjenesterne.

3. Når vi siger . . . McAfee, vi, vores eller os, betyder det den McAfee-part, som leverer softwaren og tjenesterne i dit område.

4. Når vi siger . . . du eller din betyder det dig eller den virksomhed, som du har tilladelse til at repræsentere.

5. Hvis du bor i USA, er du nødt til at kende vores bindende voldgiftsklausul og undtagelsen for søgsmål. De indeholder nogle meget vigtige punkter om, hvordan vi løser tvister.

Hvad med mit privatliv?

Vi går meget højt op i beskyttelsen af andres privatliv, men vi skal kende nogle af dine personlige oplysninger, før du kan bruge softwaren og tjenesterne. Husk at læse vores meddelelse om beskyttelse af personlige oplysninger så du ved, hvordan og hvorfor vi indsamler, bruger og deler dine personoplysninger via vores websteder, produkter og tjenester, og hvordan du kan gøre brug af dine rettigheder i forbindelse med dine data.

Hvad kan jeg gøre med McAfees software og tjenester?

Når du køber vores software og tjenester, får du en begrænset licens. Det betyder, at vores partnere og leverandører stadig ejer alle rettigheder til softwaren og tjenesterne. Vi giver dig lov til at bruge dem i henhold til disse vilkår.

Hvis din licens er til eget brug:

Du får en licens til den software og de tjenester, som du har abonneret på, og den tilhører udelukkende dig. Du må ikke give licensen til andre.

Vi giver dig lov til at bruge din licens:

  • Så længe du stadig betaler alle gebyrer for dit abonnement, eller indtil abonnementperioden udløber
  • I den periode, du selv vælger, når du køber, eller ét år, hvis du ikke vælger en abonnementsperiode.
  • På antallet af enheder til det antal brugere, du valgte, da du købte produktet eller tjenesten. Hvis du ikke har valgt noget, kan du kun bruge din licens på én enhed, og den må kun benyttes af én bruger.
  • Hvis dine enheder og operativsystemer opfylder vores krav. Du skal selv sikre, at dine enheder er opdaterede og opfylder disse krav. Det er også en god idé at sørge for, at dine enheder altid er opdaterede.

Hvis du bruger din licens i en lille virksomhed:

Du får en licens til den software og de tjenester, som du har abonneret på, præcis som det er beskrevet i ovenstående vilkår. Den eneste forskel er, at det kun er medarbejdere i den lille virksomhed, der må bruge softwaren og tjenesterne, og kun til virksomhedsformål.

Du skal registrere hver eneste licens, du køber, og benytte den samme e-mailadresse som den i din kontoprofil. Hvis du køber nye licenser og bruger den samme e-mailadresse, sørger vi for, at de har den samme fornyelsesdato som de licenser, du købte først. Vi tilpasser automatisk udgifterne for at afspejle de nye licensers kortere, indledende periode. De yderligere licenser, som du køber ved hjælp af en anden e-mailadresse, og som ikke er tilknyttet din konto, kan bruges i den periode, du har købt, uden rabat.

Hvad med gratis software og tjenester?

Nogle gange tilbyder vi software og tjenester gratis, f.eks. en ekstra funktion i et betalt abonnement, en betaversion af et program, før det udgives, eller en gratis tjeneste, der kan være på prøvestadiet. Vilkårene i denne aftale gælder for gratis software og også for gratis tjenester, medmindre vi siger noget andet. Der gælder muligvis visse begrænsninger, og vi underretter dig om disse, når vi stiller den gratis software eller de gratis tjenester til rådighed. Du kan bruge den gratis software og de gratis tjenester, så længe vi stiller dem til rådighed.

Hvad med mindreårige?

Du skal overholde loven, når du bruger vores software og tjenester. Hvis det produkt, du har købt, indeholder overvågningsfunktioner, må du kun bruge dem til at overvåge børn, hvis du har tilladelse til dette. Det betyder, at du skal være en forælder eller værge eller have en anden juridisk tilladelse.

Hvad kan jeg ikke gøre med McAfees software og tjenester?

Vores rettigheder som softwarens eller tjenesternes ejere eller licensgivere er beskyttet ifølge lovgivningen. Det betyder, at hvis du gør noget, f.eks. følgende eksempler, så opsiger vi sandsynligvis dit abonnement, og vi vil muligvis træffe yderligere foranstaltninger. Det må helst ikke ske. Her er nogle eksempler: Du må ikke …

  • forsøge at finde ud af kildekoden, blandt andet ved at foretage reverse engineering eller dekompilere softwaren eller tjenesterne;
  • ændre softwaren eller tjenesterne;
  • udnytte softwaren eller tjenesterne erhvervsmæssigt ved blandt andet at sælge, udlåne eller udleje dem;
  • bruge en piratkopieret version af softwaren eller tjenesterne
  • udvikle produkter eller tjenester, der er baserede på softwaren eller tjenesterne;
  • overføre softwaren eller tjenesterne til andre, deriblandt ved at tilbyde underlicenser eller tildele dem
  • bruge softwaren eller tjenesterne til ulovlige formål;
  • publicere eller lave kopier af softwaren (medmindre det er sikkerhedskopier);
  • forstyrre andres brug af softwaren eller tjenesterne;
  • forsøge at omgå tekniske sikkerhedsforanstaltninger i softwaren og tjenesterne
  • overskride eventuelle begrænsninger for lagerplads eller båndbredde til indhold;
  • bruge et produkt til flere brugere til at spore og overvåge andre personer uden deres samtykke;
  • installere softwaren eller tjenesterne på flere enheder, end du har tilladelse til (blandt andet ved ikke at slette softwaren eller tjenesterne fra en enhed, før du sælger den eller overdrager rettighederne til den); eller
  • fortsætte med at bruge softwaren eller tjenesterne, hvis dine rettigheder til at bruge softwaren eller tjenesterne er udløbet eller annulleret.

Teknisk support

Hvis du har software og tjenester, som er kvalificeret til teknisk support, modtager du standardsupport i hele din betalte abonnementsperiode. Du kan se, om dit køb er kvalificeret, ved at kigge på kvitteringen, når du køber softwaren eller tjenesterne. Vores standardsupport politikker og procedurer kan ændres fra tid til anden og variere efter land.

Hvordan fungerer opdateringerne til McAfees software og tjenester?

Vi opgraderer, forbedrer og ændrer regelmæssigt vores software og tjenester (opdateringer). Når der findes en opdatering, understøtter vi muligvis ikke længere den tidligere version af softwaren eller tjenesterne. For at sikre at du kan bruge de nye funktioner, vi udvikler, accepterer du, at vi installerer opdateringer i baggrunden, mens du laver noget andet. Vi opdaterer muligvis også gratis software eller gratis tjenester, men vi er ikke forpligtede til dette.

Hvad sker der, når McAfee udfaser software, tjenester eller funktioner?

Nu og da udfaser eller fjerner vi muligvis software, tjenester eller særlige funktioner i vores software eller tjenester. Når produktet ikke længere kan købes, downloades eller fornys, udfases det, og du kan ikke forny dit abonnement efter datoen for ophør af salget. For at vi kan lave nye og bedre ting, er vi sommetider desværre nødt til at udfase tidligere produkter. Desuden er vi nødt til at ændre funktioner i softwaren og tjenesterne, hvis det er nødvendigt for tredjepartsplatforme og -software, som vi ikke har kontrol over.

Betaling og automatisk fornyelse

Hvis du har købt din software hos McAfee og ikke fra en tredjepart, og du deler dine betalingsoplysninger (betalingskort eller en anden betalingstype), giver du os (eller vores autoriserede partnere) tilladelse til at debitere din betalingstype for det indledende købsbeløb og for eventuelle fornyelser af abonnement.

Opdatering af dine betalingsoplysninger

Hvis dine betalingsoplysninger (f.eks. dit betalingskorts nummer eller udløbsdato) ændres, skal du informere os om dette hurtigst muligt, så du stadig kan benytte vores software og tjenenester efter fornyelsesdatoen.

Nogle gange modtager vi opdaterede betalingskortoplysninger fra din kortudsteder eller kortnetværket, og vi bruger disse oplysninger til at opdatere dine betalingsoplysninger automatisk. Desuden forsøger vi muligvis at udføre mislykkede betalinger igen for at afslutte transaktioner, blandt andet ved at forsøge igen med afviste kort eller ved at forlænge udløbsdatoer. Du accepterer, at vi debiterer din betalingstype ved hjælp af de opdaterede oplysninger.

Hvordan fungerer automatisk fornyelse?

Hvis du har købt softwaren hos McAfee og ikke hos en tredjepart, fornys dit betalte abonnement automatisk i slutningen af perioden, medmindre du ikke har tilmeldt dig eller har fravalgt automatisk fornyelse. Vi sender dig på forhånd en e-mail om, at dit abonnement skal fornys, og vi debiterer din betalingstype inden for 30 dage før abonnementets afslutningsdato. Det debiterede beløb er prisen for softwaren eller tjenesterne på fornyelsestidspunktet, og det kan være anderledes end det beløb, du oprindeligt betalte. Hvis din software eller dine tjenester har fået nye navne eller er blevet opgraderet eller erstattet med nye produkter, tilbyder vi dig det nye produkt til maks. det pågældende produkts fornyelsespris på fornyelsestidspunktet, hvis funktionerne er nogenlunde de samme. Hvis den automatiske fornyelse ikke gælder i dit område, angiver vi dette på købstidspunktet.

Hvordan deaktiverer jeg automatisk fornyelse?

Hvis du ikke vil fortsætte med dit abonnement, kan du altid deaktivere automatisk fornyelse ved at logge på siden Min konto eller kontakte Kundeservice. Husk at gøre dette mere end 30 dage, før din abonnementsperiode udløber, så din betalingstype ikke debiteres for den næste fornyelse. Husk, at hvis du deaktiverer eller ikke accepterer automatisk fornyelse, kan du ikke benytte de premium-funktioner, som vi tilbyder brugere, der abonnerer på vores automatiske fornyelsestjeneste. Hvis du glemmer at deaktivere automatisk fornyelse, har du 60 dage efter debiteringen til at bede om en refusion og opsige dit abonnement. Dette kan du gøre ved at kontakte kundeservice.

Hvornår ophører denne aftale officielt?

Denne aftale ophører, når din ret til at benytte softwaren og tjenesterne udløber, eller den opsiges af os eller dig. Når den er ophørt, må du ikke længere benytte softwaren og tjenesterne, og du skal slette softwaren og tjenesterne permanent fra dine enheder.

Må jeg opsige mit abonnement?

Selvfølgelig, men så giver du afkald på al den onlinesikkerhed, vi tilbyder. Hvis du er helt sikker, kan du altid opsige dit abonnement inden udløbsdatoen. Vi anbefaler dog, at du læser vores Refusionspolitik, før du opsiger, da du muligvis ikke har ret til en fuld refusion. Hvis du ikke har ret til en refusion, kan du blive ved med at bruge softwaren og tjenesterne indtil slutningen af den betalte abonnementsperiode, som du har opsagt.

Suspenderes eller opsiges mit abonnement, hvis jeg ikke overholder vilkårene i denne aftale?

Ja. Hvis du ikke overholder denne aftale eller nogle af de yderligere vilkår og betingelser, der gælder, er vi nødt til at midlertidigt stoppe eller annullere din ret til at bruge softwaren eller tjenesten. Når vi annullerer den, lukker vi muligvis også din konto.

Hvad sker der med mine data, når denne aftale ophører?

Vi sletter alt dit gemte eller sikkerhedskopierede indhold (oplysninger, tekst, filer, links, billeder og alle andre materialer, som du har sendt til os) i overensstemmelse med vores interne politikker, når du har slettet eller afinstalleret softwaren. Du er ansvarlig for at gemme og sikkerhedskopiere dit indhold inden opsigelsen. Harddiske og skylagerplads er billige løsninger, så husk det nu!

Vilkår, der gælder specifikt for visse produkter og tjenester 

Yderligere vilkår
Noget af vores software og nogle af vores tjenester har yderligere tjenestevilkår, som ikke er angivet her. Du kan læse mere på vores websted.

Virusfjernelse, TechMaster-tjenester eller Løfte om virusbeskyttelse
Vi forsøger så vidt muligt at fjerne virus og malware fra din enhed. Vi kan dog ikke garantere, at al virus og malware kan fjernes, fordi nogle angreb er for avancerede til at blive afværget af en simpel scanning. Du kan læse mere i tjenestevilkårene til TechMaster og vilkårene for VPP.

Adgangskodestyringsprodukter og -funktioner
Vi gemmer aldrig en kopi af din hovedadgangskode eller dine krypteringsnøgler, så du er selv ansvarlig for at beskytte dem. Brug en stærk hovedadgangskode, som er svær at gætte, og gem dine nøgler på et sikkert sted, for vi kan ikke genoprette adgangen til din konto, hvis du mister dem. Det er ikke muligt at nulstille adgangskoden.

WebAdvisor
WebAdvisor bruger avanceret matematik til at vurdere, om et websted er sikkert at besøge. Selvom det er effektivt, kan det ikke opdage alle trusler og forstår heller ikke nødvendigvis arten af hvert enkelt websted. Anmeldelser er ikke en garanti for, at et websted er risikofrit, og gode anmeldelser betyder ikke, at vi godkender et websted eller dets tjenester. WebAdvisors “sikker søgning” fungerer som standard ved hjælp af Yahoo!. Hvis du aktiverer sikker søgning, foregår dine søgninger via Yahoo! Netværk. Du kan ændre din browsers standardsøgemaskine i dine browserindstillinger.

Privat scanning-funktion
Hvis du har købt denne funktion, skal du tilmelde dig for at bruge den. Hvis du aktiverer privat scanning, giver du os tilladelse til at identificere de enheder, der opretter forbindelse til dit wi-fi-netværk derhjemme. På den måde kan vi lettere se, hvilke enheder der er dårligt beskyttet og kan medføre risici. Du kan altid fravælge privat scanning. Privat scanning er kun til dit wi-fi-netværk derhjemme. Privat scanning indsamler data fra alle enheder på dit netværk, så husk at fortælle dine venner og din familie, at deres enheder scannes, før du giver dem adgangskoden til dit wi-fi-netværk.

Identitetsovervågningstjenester    

McAfee® beskyttelse mod identitetstyveri
Disse vilkår gælder kun, hvis du er tilmeldt, er kvalificeret til eller bruger vores identitetsbeskyttelsestjenester via en af vores pålidelige partnere (disse tjenester kaldes ofte for "Identitetsbeskyttelsestjenester"). Din berettigelse i henhold til disse tjenester kan være angivet i dokumentationen til dit køb eller din tilmelding, og tjenestens yderligere produktvilkår, der gælder (kan ses på: www.mcafee.com/legal under Produktbetingelser for tjenesten) og kan ses på vores websted.

Overvågningstjenester til mørkt web
Det mørke web kan være farligt. Det er dybest set bare en krypteret version af internettet, og derfor er det sværere at se, hvem der ejer webstederne. Derfor køber og sælger folk alle mulige oplysninger såsom kreditkortnumre og identiteter.

Vores overvågningstjenester til mørkt web søger efter tilgængelige data fra det mørke web og underretter dig, hvis de personlige oplysninger, du har valgt at overvåge, findes på det mørke web. Ved at bruge tjenesten er du indforstået med og accepterer følgende yderligere vilkår:

Vi kan ikke fjerne dine afslørede oplysninger fra det mørke web.   

Det er dit ansvar at ajourføre dine kontaktoplysninger, gennemse påmindelser og træffe de anbefalede sikkerhedsforanstaltninger for at nedbringe risikoen for misbrug af dine data yderligere. Vi garanterer ikke, at vores anbefalinger forhindrer denne type misbrug.

Vi garanterer ikke, at vores datakilder indeholder alle forekomster af afsløringen af dine personlige oplysninger, og vi påstår heller ikke, at vores tjenester kan forhindre, at dine oplysninger overhovedet bliver hacket.  

  • Vi sender påmindelser til dig med udgangspunkt i de data fra det mørke web, vi har. Vi garanterer ikke, at de oplysninger, vi sender til dig, er nøjagtige.
  • Vi kan kun holde øje med de oplysninger, som du har valgt at give os mulighed for at overvåge. Du skal sørge for, at de er nøjagtige.  
  • Hvis du vælger at modtage påmindelser via SMS, er du ansvarlig for alle SMS- og dataplansgebyrer, som opkræves af din mobiludbyder.
  • Det er kun voksne, der må bruge vores tjeneste til overvågning af det mørke web. Du må ikke gøre det muligt at overvåge børns personlige oplysninger.
  • Du må kun gøre det muligt at overvåge dine egne personlige oplysninger eller oplysninger om de enkelte voksne, som har givet gyldig tilladelse til at blive overvåget. Du må ikke udlevere personlige oplysninger, der tilhører personer, som ikke har givet samtykke, og du må ikke bruge vores tjeneste til overvågning af det mørke web til at hente andres oplysninger uden deres samtykke.

Garantier og ansvarsfraskrivelser

Garanti for tilbagebetaling inden for 30 dage
I de første 30 dage efter dit køb kan du vælge at opsige dit abonnement af en hvilken som helst årsag og bede om at få de penge, du har betalt, tilbage. Du kan muligvis benytte yderligere retsmidler i det land, hvor du har købt McAfee-softwaren, og nogle af dem er angivet til sidst i dette dokument.

Angreb på data
Brud på sikkerheden kan betyde angreb på dine data. Virus og andre typer malware kan muligvis slette, destruere, ændre eller kryptere data og filer på din enhed. Hvis det sker, kan du risikere at miste adgangen til dine data og filer. Du accepterer, at det er dit ansvar at sikkerhedskopiere og gemme alle data og filer på dine enheder, så du kan gendanne dem sikkert, hvis det bliver nødvendigt. Som tidligere nævnt i disse vilkår er harddiske og cloud-lagerplads billige løsninger. Du bør sikkerhedskopiere dine vigtige filer til en godkendt datalagertjeneste og gøre det ofte. Vi er ikke ansvarlige for mistede eller beskadigede filer eller afbrydelser som følge af angreb på dine data.

Risikable aktiviteter
Softwaren og tjenesterne er ikke fejlsikre og er ikke beregnet til risikable aktiviteter, f.eks. brug i farlige omgivelser, hvor det er nødvendigt at teste, om de fungerer i tilfælde af fejl, f.eks. atomanlæg, kommunikationssystemer til flytrafik, våbensystemer, respiratorer eller enhver anden anvendelse, hvor en fejl i softwaren eller tjenesterne kan medføre dødsfald, personskader eller alvorlige skader på helbred eller ejendom. Vi giver hverken udtrykkelig eller underforstået garanti for egnethed til højrisikoaktiviteter. 

Begrænsning af erstatningsansvar

Vores erstatningsansvar samt vores associerede selskabers, leverandørers, licensgiveres eller andre tredjepartsudbyderes erstatningsansvar over for dig, både i overensstemmelse med eller i forbindelse med disse vilkår, er (a) begrænset til den pris, du har betalt for den relevante software eller de relevante tjenester i den abonnementsperiode, hvor hændelsen eller forholdet, der gjorde erstatningsansvaret relevant, fandt sted, eller USD 100 med hensyn til gratis software; og (b) udelukker dig fra ethvert erstatningsansvar i tilfælde af eventuelle (ii) indirekte, særlige, hændelige eller relaterede tab eller skader, herunder tab af fortjeneste, tab af goodwill, tab af lønudbetalinger, driftsafbrydelser, computerfejl eller fejl eller tab af data; eller (iii) tyveri af oplysninger, der kan identificere personer,

Vi giver ingen garantier, hverken udtrykkelige eller underforståede, i forbindelse med softwaren eller tjenesterne, herunder garantier eller betingelser for salgbarhed, ydeevne, tilfredsstillende kvalitet, egnethed til formål, ejerskab og manglende overtrædelse. Softwaren og tjenesterne leveres, "som de er". Du er ansvarlig for at vælge softwaren og tjenesterne, der skal opnå de ønskede resultater, og for at installere og bruge softwaren eller tjenesterne. Vi garanterer ikke softwarens eller tjenesternes egnethed til brug eller ydeevne. Vi garanterer ikke, at softwarens eller tjenesternes drift vil være fejlfri, uafbrudt eller uden fejl eller mangler, at softwaren eller tjenesterne beskytter mod alle tænkelige sikkerhedstrusler, eller at der ikke vil være funktionsfejl eller andre fejl i softwaren eller tjenesterne, der skyldes virus, infektion, orm eller lignende skadelig kode, som ikke er introduceret eller udviklet af os. Vi er ikke ansvarlige for drifts- eller tjenesteafbrydelser, for mistede eller stjålne data eller systemer eller for andre skader som følge af eller i forbindelse med nogen som helst handlinger eller indtrængen.

Du accepterer, at begrænsningerne af erstatningsansvar og ansvarsfraskrivelserne i dette afsnit afspejler det gebyr, der opkræves for softwaren, som ville være højere uden disse begrænsninger. Intet i denne aftale begrænser rettigheder, du måtte have i kraft af eksisterende vedtægter til forbrugerbeskyttelse eller andre gældende love, som ikke kan fraskrives i dit retsområde, herunder dem, der specifikt er nævnt i det lokale lovparagrafafsnit.

Generel orden på tingene

Hvad sker der, hvis McAfee ændrer disse vilkår?

Nogle gange ændrer vi disse vilkår og informerer om dem på vores websted. Hvis du ikke er enig i nogle af ændringerne, kan du opsige dit abonnement ved ikke at forny det som tidligere nævnt. Hvis du fornyr dit abonnement, accepterer du den nyeste version af disse vilkår. Hvis du har accepteret flere versioner, erstatter den nyeste version alle de tidligere.

Kan jeg give McAfee feedback?

Vi vil meget gerne høre din feedback om softwaren og tjenesterne. Vær opmærksom på, at vi vil bruge den uden begrænsninger.

Hvad med datagebyrer?

Du er ansvarlig for at betale alle data- og mobilgebyrer i forbindelse med brugen af softwaren og tjenesterne.

Hvilket lands love gælder for disse vilkår?

Det er ikke nogen hemmelighed, at forskellige lande har forskellig forbrugerlovgivning. Brugen af softwaren og tjenesterne samt eventuelle krav er underlagt:

  • loven i delstaten New York, eller hvis delstaten New Yorks love ikke viser sig at være gældende, så er det lovene i delstaten Delaware, der gælder.
  • lovene i provinsen Ontario i Canada, hvis du har købt softwaren og tjenesterne i Canada;
  • lovene i New South Wales i Australien, hvis du har købt softwaren og tjenesterne i Asien, Australien, New Zealand og Oceanien undtagen Japan;
  • lovene i Japan, hvis du har købt softwaren og tjenesterne i Japan (men undtagen dets valg af lovpligtige regler);
  • De nationale love i det land, hvor du har købt softwaren og tjenesterne, hvis de er købt i EU, Island, Norge eller Schweiz;

Uanset hvilke lokale love, der gælder, er følgende altid undtaget:

  • lovkonfliktprincipper
  • CISG og
  • Uniform Computer Information Transactions Act.

Hvad gør jeg i tilfælde af en tvist?
De fleste tvister kan løses uformelt ved at kontakte kundeservice. Hvis vi ikke kan blive enige om at løse tvisten, foretrækker vi at løse eventuelle tvister ved hjælp af voldgift. Hvis du bor i USA, accepterer du dog at løse alle tvister i forbindelse med denne aftale ved en small claims court (fogedretten), hvilket vi kommer nærmere ind på i afsnittet "Bindende voldgift og frafald af kollektivt søgsmål" nedenfor.

Eksportkontrol
Softwaren og tjenesterne er underlagt eksportkontrolforanstaltninger i USA og i henhold til landes lokale love. Du accepterer, at du hverken direkte eller indirekte vil eksportere, sende, give tilladelse til eller bruge softwaren eller tjenesterne og deres relaterede dokumentation og tekniske data til en enkeltperson, part eller et land, hvor eksport, forsendelse eller adgang er begrænset ifølge eksportkontrollovgivningen uden den påkrævede tilladelse fra Bureau of Industry and Security i U.S. Department of Commerce eller andre myndigheder med jurisdiktion over eksport eller forsendelse. Du vil ikke bruge, overføre eller tilgå nogle af McAfees produkter med henblik på slutbrug i forbindelse med atomare, kemiske eller biologiske våben, missilteknologi eller militært slutbrug eller for en militær slutbruger i henhold til 15 CFR afsnit 744.21, medmindre du har tilladelse fra USA's eller den relevante lokale regering ifølge loven eller en specifik licens. Hvis vi informeres om, at en bruger er eller bliver identificeret som en sanktioneret eller begrænset part i henhold til den gældende lovgivning, er vi ikke pålagt at udføre vores forpligtelser i henhold til disse vilkår, hvis det medfører en overtrædelse af sanktionerne eller begrænsningerne. Yderligere oplysninger om eksport og import af McAfees produkter kan ses her og bliver opdateret regelmæssigt.

Udførlig aftale
Disse vilkår udgør hele aftalen mellem dig og os vedrørende brugen af softwaren og tjenesterne. Disse vilkår har forrang over tidligere aftaler eller vilkår mellem dig og os i forbindelse med softwaren og tjenesterne samt andre former for meddelelser, tilkendegivelser eller annoncering i forbindelse med disse.

Oversatte versioner
Vi sørger kun for engelske versioner af disse vilkår for at gøre det lettere for dig. Hvis der er forskelle i betydningen eller fortolkningen mellem den oversatte og den engelske version, gælder den engelske version.

Intet frafald
Vi frafalder kun en betingelse i disse vilkår i et underskrevet dokument

Licensudgivende enheder
Softwaren og tjenesterne gives med licens til dig af en af disse juridiske enheder:

  • McAfee, LLC, en Delaware-virksomhed med begrænset ansvar med følgende adresse: 6220 America Center Drive, San Jose, California 95002, USA, hvis softwaren downloades i USA, Mexico, Centralamerika, Sydamerika eller Caribien
  • McAfee Consumer Affairs North, LLC, en Delaware-virksomhed med begrænset ansvar, som har følgende adresse: 6220 America Center Drive, San Jose, California 95002, USA, hvis softwaren downloades i Canada;
  • McAfee Ireland Limited med følgende adresse: Building 2000 City Gate, Mahon, Cork, Ireland, hvis softwaren downloades i Europa, Mellemøsten, Afrika, Stillehavsområdet eller Australien; eller
  • Hvis softwaren downloades i Japan, gives der licens til softwaren af McAfee, LLC. Tjenester, der leveres af McAfee Co., Ltd. med følgende adresse: Shibuya Mark City West 1-12-1, Dougenzaka, Shibuya-ku, Tokyo 150-0043, Japan, hvis softwaren downloades i Japan.

McAfees kontaktoplysninger

Kundeservice og teknisk support: http://service.mcafee.com
Tvister:
Attn: McAfee Legal Department
5000 Headquarters Drive
Plano, Texas 75024

McAfees websted
Du accepter at overholdevilkårene og betingelserne på McAfees websted, som indgår i disse vilkår.

Lokale lovbestemmelser

For kunder i Australien 
Hvis nogle af forbrugergarantierne i henhold til Competition and Consumer Act 2010 (Cth) (CCA) gælder for softwaren eller tjenesterne, og CCA ugyldiggør eller forbyder en betingelse i disse vilkår, der udelukker, begrænser eller ændrer disse forbrugergarantier, er vores ansvar som følge af leveringen af softwaren og tjenesterne på grund af manglende overholdelse af disse forbrugergarantier begrænset til tilvejebringelsen af følgende retsmidler: 

Vores tjenester fås med garantier, der ikke kan udelukkes i henhold til den australske forbrugerlovgivning. I tilfælde af større tjenestenedbrud er du berettiget til følgende: 

  • at opsige din tjenestekontrakt hos os og 
  • at anmode om en refusion for den ubrugte del eller til kompensation for dens reducerede værdi.

Desuden har du ret til kompensation for andre tab eller skader, som i rimelig grad kan forudses. Hvis nedbruddet ikke er et større nedbrud, har du ret til at få problemet med tjenesten afhjulpet inden for en rimelig tidsfrist, og hvis dette ikke gøres, har du ret til at opsige din kontrakt og få en refusion for den ubrugte del af kontrakten. 

Vores produkter fås med garantier, der ikke kan udelukkes i henhold til den australske forbrugerlovgivning. Du har ret til erstatning eller refusion ved større svigt og kompensation for eventuelle andre tab eller beskadigelse, som rimeligvis kunne forudsiges. Du har også ret til at få produkterne repareret eller erstattet, hvis produkterne ikke er af acceptabel kvalitet, og nedbruddet ikke anses for at være et større nedbrud. 

Denne garanti er udarbejdet af McAfee Ireland Limited. Eventuelle krav i henhold til denne garanti kan sendes til: 

Legal Department 
McAfee Security Australia Pty Ltd 
Level 16 
40 Mount Street 
North Sydney, NSW, 2060 
Australia 

For kunder i Frankrig 
Conformément aux dispositions de l’article L. 215-4 du code de la consommation, les clauses suivantes sont reproduites :   

Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction. 

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction. 

Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat. 

Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur. 

Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal.

For kunder i Holland  
Enhver automatisk fornyelse af dit oprindelige abonnement gælder på ubestemt tid. Du kan altid opsige dit fornyede abonnement efter fornyelsen ved at kontakte kundeservice og give mindst 30 dages varsel om, at du vil opsige. Så giver vi dig en forholdsmæssig refusion i overensstemmelse med den lokale lovgivning. 

 

Tvister

Bindende voldgift og frafald af kollektivt søgsmål

Denne klausul gælder for kunder i USA.

Aftale om voldgift 
Du og McAfee accepterer, at ethvert krav eller enhver tvist som følge af eller i forbindelse med denne aftale (krav) løses med en fortrolig, bindende voldgift, der er underlagt Federal Arbitration Act. Dette omfatter alle krav, som fremsættes af os, af dig, på dine vegne eller af personer med tilknytning til dig eller os, f.eks. medarbejdere, underafdelinger og efterfølgere.

Du og vi accepterer, at intet søgsmål eller andre kollektive, samlede eller repræsentative søgsmål kan gøres gældende med voldgift, retssag eller på anden måde. Alle krav, både i voldgift eller lignende, skal udelukkende fremføres i din eller McAfees individuelle kapacitet og ikke som sagsøger eller part i søgsmål i nogen angivelig kollektiv søgsmålsretssag eller kollektiv bobehandling. Både du og vi frafalder retten til at påbegynde eller deltage i et kollektivt søgsmål eller fremsætte et krav i retten for en dommer eller jury.

Meddelelse om tvist 
Før voldgiften starter, skal en part underret modparten med 60 dages skriftligt varsel. Meddelelser skal sendes til: McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department. Meddelelsen skal indeholde dit navn, din adresse og dine kontaktoplysninger, fakta, der er årsagen til tvisten og den godtgørelse, der anmodes om. Du og vi skal gøre en rimelig indsats for at løse enhver tvist via uformelle forhandlinger inden for 60 dage fra datoen, hvor meddelelsen om tvisten sendes. Efter 60 dage kan enhver part påbegynde voldgiften, hvis tvisten ikke er løst. Disse meddelelsesforpligtelser ændrer ikke forældelsesfristen, der gælder for ethvert krav. 

Håndtering af voldgift 

  • Der vil være en enkelt, neutral voldgiftsmand, som enten vil være en advokat med bestalling i det relevante retsområde og mindst 10 års erfaring, eller en pensioneret dommer, som er udvalgt i overensstemmelse med reglerne i American Arbitration Association (AAA), og som vil være underlagt vilkårene i denne aftale. 
  • Voldgiftsreglerne(Commercial Arbitration Rules eller Consumer Arbitration Rules i AAA), som ændret ved denne aftale, gælder. 
  • Alle voldgiftssager vil foregå på engelsk. 
  • Med undtagelse af krav eller modkrav om mindre end USD 25.000 vil voldgiftsmanden udsende en begrundet skriftlig afgørelse, der tilstrækkeligt forklarer de vigtigste konklusioner, som beløbet er baseret på, og beløbet vil være fortroligt og kun blive afsløret, så vidt det er nødvendigt for domsafsigelsen, eller medmindre det er påkrævet ifølge lovgivningen. 

Udgifter
Indgivelsesgebyret kan betales af den, der påbegynder voldgiften. Hvis et beløb udbetales til fordel for dig, tilbagebetaler vi det første indgivelsesgebyr, som du har betalt, til dig. Vi kan give dig en refusion eller forskudsbetaling på indgivelsesgebyret eller andre udgifter, hvis vi erkender, at der er grund til dette (hvis du f.eks. ikke har råd til gebyrerne). Voldgiftsreglerne gælder med hensyn til alle øvrige gebyrer og udgifter, og hver part er selv ansvarlig for at dække sine juridiske omkostninger og gebyrer, medmindre voldgiftsmanden træffer en anden afgørelse.

Small Claims Court-mulighed
Hvis du er en privat forbruger, kan du vælge at løse dit krav i small claims court (fogedretten) i dit bopælsamt eller i Santa Clara County, Californien, hvis du opfylder rettens krav. 

Sikring af midlertidige retsmidler
På trods af denne voldgiftsklausul kan vi stadig benytte selvhjælpsretsmidler eller kræve nedlagt forbud eller arrest- eller udlægskendelser når som helst.  

Uoverensstemmende vilkår
Denne voldgiftsaftale har forrang for eventuelle uoverensstemmende vilkår i voldgiftsreglerne eller andre gældende voldgiftsvilkår. Hvis nogen del af denne voldgiftsaftale anses for ugyldig eller uden retsvirkning, bliver de øvrige bestemmelser i voldgiftsaftalen ikke ugyldige af den grund, dog således at (a) hvis forbuddet mod gruppevoldgift anses for ugyldigt, bliver hele voldgiftsaftalen ugyldig, og (b) hvis forbuddet mod voldgift for repræsentative krav rejst af en privat sagsøger, der anlægger sag af almen interesse, anses for ugyldigt, bliver voldgiftsaftalen kun ugyldig for sådanne krav.

Frafald af jurybehandling
Hvis et krav af en hvilken som helst årsag behandles for en domstol frem for ved voldgift, er du og vi enige om, at sagen ikke skal undergives jurybehandling. Du og vi frasiger os uden forbehold enhver ret til en nævningesag i enhver tvist, der på nogen måde har forbindelse til eller oprindelse i aftalen eller fra enhver software eller tjeneste. I tilfælde af procesførelse skal dette afsnit arkiveres som et skriftligt samtykke på en retssag uden nævninge.Denne sætning ugyldiggør på ingen måde aftalen om at afgøre tvister med voldgift.

For kunder i EU 
Online Dispute Resolution Service (ODR) og Alternative Dispute Resolution (ADR). Det kræves af os ved lov, at vi på vores websted offentliggør et link til EU's ODR-platform: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint</u> Vi er ikke forpligtede til at bruge ADR, hvis du indgiver en klage til os. Hvis du indgiver en klage til os, som vi ikke kan løse via vores interne procedurer til håndtering af klager, kontakter vi dig via brevpost eller e-mail og meddeler, om vi er villige til at sende sagen videre til ADR. Du kan kontakte os via vores websted.

Senest opdateret den 31. marts 2021

McAfee Secure Home Platform


Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”).  In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).

By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you.  If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.

McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.

1. SHARING OF DATA

You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.

2.  PRIVACY

Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you.  You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party. 

3. ADDITIONAL PROVISIONS REGARDING THE APP 

Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network.  You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.

4.  UNLAWFUL AND PROHIBITED USE

As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.

Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.

5. SECURITY WARNING

Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.

6. AVAILABILITY OF THE PLATFORM; AUTOMATIC UPDATES

Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.

Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.

7. PROPRIETARY RIGHTS

McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.

Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources. 

8. LIMITED LICENSE

We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you.  Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement.  Upon any termination of this license, you must immediately cease all use of the Platform and App. 

9.  LIMITED WARRANTY; DISCLAIMERS

Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.

Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.

The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.

In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.

You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.

Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at McAfee.com. If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.

10. LIMITATION OF LIABILITY

Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss.  In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars).  Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.

11. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.

12. BINDING ARBITRATION AND CLASS ACTION WAIVER

Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv)  Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis. You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court.  By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.

Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration.  Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, you or we may commence arbitration.

Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA.  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see adr.org or call 1-800-778-7879. 

All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.  You and we further agree that a judgment may be entered upon the award by any court having jurisdiction.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.

Costs. The party initiating the arbitration shall pay the initial filing fee.  If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee.  We will pay the fees and costs for the first day of any hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.

Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.  If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of these Terms.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.

Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial.  You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services).  In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.

13. GOVERNING LAW

Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.

14. TERMINATION

These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.

15. SEVERABILITY

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

16. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.

17.  LICENSING ENTITIES

The Platform is licensed to you by one of these legal entities:

(a) McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;
(b) McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or
(c) McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.

18. LOCAL LAW

The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.

Australia – For consumers in Australia:

The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:

Legal Department

McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060

For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.

The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.

The limitations on liability set forth in Section 10 do not apply to consumers in Australia.

Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.

Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.

European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.

Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.

19. ADDITIONAL TERMS FOR THE APP

NOTICE REGARDING APPLE

Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:

You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.

Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.

Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.

Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.

Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.

Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to: http://service.mcafee.com

Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.

20. CONTACT US

Virus Removal & Techmaster Services

Terms of Service – Virus Removal & TechMaster Services

Thank you for using McAfee Virus Removal Service or TechMaster services (“Service or Services”), provided by McAfee or one of our affiliates (“we” or “us”). This is a legal agreement between us—installing or accessing our software or using our Services means you are agreeing to these terms, so please read them carefully.

These Terms of Service (“Agreement”),along with our License Agreement,  cover your rights to use the Services, restrictions on that use, our right to automatically renew and charge you for any subscription services (“Subscription Services”), and your agreement to arbitrate any dispute that may arise between us.  We have included links to our Privacy Notice as well as system requirements and other limitations specific to your purchase that are available on our website by visiting the product description page or data sheet that corresponds to your purchase, all of which are incorporated by reference and together create this legal Agreement that applies to you. PLEASE PAY PARTICULAR ATTENTION TO THE BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN THE LICENSE AGREEMENT THAT AFFECT HOW DISPUTES ARE RESOLVED.

If you are accepting these terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person, company or legal entity to these terms.

1. Accepting this Agreement and Modifications – By using our Services or clicking an acceptance button and/or installing any software, you agree unconditionally to be bound by our License Agreement and these Terms of Service and acknowledge that it is enforceable as a written contract signed by you. If you do not unconditionally agree to all of these terms, do not use the Services or install, use or access our software. WE MAY MODIFY THIS AGREEMENT FROM TIME TO TIME AT OUR SOLE DISCRETION FOR ANY REASON. For example, we may need to reflect changes in the law or updates in how the Services are provided. It is very important that you keep your account information current, including your email address and other contact information. If we make material changes to this Agreement, we will communicate the changes to you via the contact information you provided (or through other means) and give you an opportunity to review and accept or reject the updated Agreement as set out below.

For paid subscriptions, you accept change(s) to this Agreement by renewing the subscription, and the change(s) will be effective upon the next renewal of your subscription. If you do not agree to the Agreement as amended, then you reject the Agreement by turning off auto renewal and ceasing all use of the Service. If you violate this Agreement, we may terminate your access to and use of Services.

For free Services, you accept change(s) to this Agreement by continuing to use the free Services after the notice described in this section. If you reject the updated Agreement, your right to use the free Services is terminated and you must cease all access to and use of the free Services. If you violate this Agreement, we may terminate your access to and use of the free Services.

2. Services Description – Our Services cover a wide range of technical support issues on specified PCs, tablets and mobile devices (“Device” or “Devices”).  During the applicable term, you are entitled to contact our support specialists (“Service Agent”) through telephone, chat, or remote computer access to obtain the specific type of Service you purchased (“Service Ticket”).  The Service Agent will undertake reasonable efforts to complete the Service during your interactive session.  You will have seven days after the session concludes to contact us for additional assistance for the same issue before we consider the Service Ticket fulfilled and closed.    Additional limitations may apply depending on the specific terms of the offer as set forth in Section 6.

3. Specific Services and Non-Transferability – You may have purchased one or more of any of the following Services as described below:

The Services are not transferable. You may not sell, lease, license, rent, loan, resell or otherwise transfer, with or without consideration, the Services, without our written approval in advance. You may not permit third parties to benefit from the use or functionality of the Services via a timesharing, service bureau or other arrangement on behalf of any other third party or with respect to any hardware or software not personally owned by you. This Agreement shall apply to any other Services whether or not listed in the chart above, if there is no other applicable terms of service.

4. System Requirements and Your Obligations – All hardware, software and system requirements for utilizing our Services are listed on our website on the PDP. To receive the Services, a high speed internet connection is highly recommended and may be required. Some Devices may not be able to receive the Services even if initial testing shows that your network connection is qualified, or that your Device type and/or operating system is supported.

You agree that you are a legal license holder of the software on your Device and your use of the Services and the Internet is solely at your own risk. To receive the Services, you must agree to: (1) follow the procedures and fulfill the requirements we provide for the Services; (2) work with the Service Agent performing the routines they specify; (3) have full access to your Device and hardware that are the basis of the problem, (4) backup your Device content before your session begins; (5) be responsible for any loss, alterations or corruption of your data, software, or files; (6) ensure your Device meets all requirements and specifications required for each software application installed; (7) provide the Service Agent with required passwords and key codes; (8) ensure you have all legal rights, including copyrights for all software and other files on your Device; (9) assume responsibility for problem resolution due to third party hardware and software compatibility issues; and (10) indemnify us and our subcontractors from and against any and all liabilities, damages, claims, or proceedings arising out of your failure for not complying with the above items.

5. Remote Access and Third Party Applications – In order to provide the Services, we may ask you to download and install certain tech support enablement software (“Support Tools”) that allows remote access to your Device. You authorize us to remotely access and take control of your Device using the Support Tools during any interactive sessions. If you do not authorize remote access, do not download the Support Tools. We may use third party Support Tools with additional licensing terms that apply. We will undertake reasonable efforts to remove the Support Tools after each session; however, the Support Tools may leave behind system report(s) and/or activity log file(s). In addition, for subscription services, we will install TechMate software on your Device, which performs tune-ups and other system performance improvements during the term of your subscription. This software will be deactivated upon the expiration of the subscription.

6. Service Limitations – Services may be subject to any of the following limitations; refer to the applicable Product Description Page ("PDP"), your purchase confirmation email and/or offer details for limitations specific to your purchase:

  • Language and geographic limitations;
  • System limitations;
  • Specific terms of the offer.
      

7. Limited Redemption Period and Refund Rights – Your right to use any of the Services, as well as your rights to obtain a refund for any service not used, vary depending on the type of Service(s) purchased as specified on your purchase confirmation email. Note: Some states and jurisdictions do not allow for the limitation of refund rights as described in this clause so this clause many not apply to you. Furthermore, this clause does not affect any other applicable refund rights.

8. Single Incident Services: Payment and Refunds – Single Incident services (“Single Incident Services”) shall be provided on a per-incident basis. The term “per-incident” means that the service will address a single issue or problem for a customer.   You agree that we may charge to your credit card or other valid payment mechanism requested by you and approved by us all amounts due and owing to us for any Single Incident Service. Unless otherwise agreed by us in writing, all payments for the Single Incident Services must be made at the time of purchase prior to receiving the Services from us.  Refunds are only available for paid, standalone purchases of Single Incident Serviceware suite.

  • For PC Tune-Up Incident Services, you are eligible for a refund within thirty (30) days of purchase in the event any of the folowing apply:

1. Purchased the wrong service offering
2. Service was not used
3. Issue could not be resolved
4. Service was not available
5. Duplicate purchase or other error in purchase

  • For Single Incident Services such as VRS, your eligibility for a refund is subject to applicable redemption limitations as set forth on the PDP.   All Single Incident Services have a customer satisfaction 30-day money back guarantee.

No refunds are offered for Services bundled with other software or included in a software suite.

9. For Subscription Services: Automatic Renewal and Cancellation – See "Payment & Support Terms" in the License Agreement

10. Refunds on Subscription Services: Refunds on Subscription Services are permitted as follows subject to any additional limitations set out on the corresponding PDP:

11. Privacy – For information on how we collect, use, and share your personal data through our website, products, services, and web-based mobile applications, please see our Privacy Notice.

12. Disputes: See the License Agreement Provision on Binding Arbirtaration and Class Action WaiverContracting Entities: 

13. Contracting Entities: The Services are offered to you by one of these McAfee legal entities:

  • McAfee, LLC, a Delaware limited liability company, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Software is downloaded in North America, Central America, South America, or the Caribbean;
  • McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Software is downloaded in Europe, the Middle East, Africa, the Pacific Rim, or Australia; or
  • McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan

14. Limitation of Liability, General Legal Provisions, and Governing Law:  See License Agreement.

15. Entire Agreement. Notwithstanding any of the foregoing, nothing in the terms will derogate from any rights you may have under existing consumer protection legislation or other applicable laws in your jurisdiction. The terms, including the License Agreement and Privacy Notice which are incorporated into this Agreement are the entire agreement between the parties relating to the Services and: (i) supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevail over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties, provided however that between any corresponding Product Description Page and this Agreement, the Product Description Page controls. The terms shall terminate immediately upon your breach of any term contained herein and you shall cease use of the Services. The disclaimers of warranties and damages and limitations on liability set forth in the terms shall survive termination.

16. McAfee Contact Information

Customer Service & Technical Support: http://service.mcafee.com

Disputes:
Attn: McAfee Legal Department
5000 Headquarters Drive
Plano, Texas 75024

 

McAfee Website Terms of Service


1. Introduction and Scope

This document is an agreement between You and McAfee, LLC and its subsidiaries (“McAfee,” “our,” “we” or “us”). You acknowledge and agree that by accessing or using this website or other websites or webpages owned and operated by McAfee or its subsidiaries, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply. These Terms of Service govern your access to and use of McAfee.com and other websites or webpages owned and operated by McAfee or its subsidiaries (the “McAfee Sites”), including any content functionality and services offered on or through the McAfee Sites. If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use the McAfee Sites.

Please consult our [Legal Landing Page] for more information regarding our [Privacy Notice], [DMCA Copyright Policy], [Refund Policy], [Terms of Sale], [Anti-Piracy Policy], [Trademark Guidelines], [Virus Protection Pledge] and other valuable information (the “Policies”). All of these policies are incorporated into these Terms of Service by reference.

2. Change to the Terms of Service

McAfee may revise these Terms of Service at any time without giving notice. All revisions are effective immediately when posted, and apply to any access to and use of the McAfee Sites thereafter. Your continued use of the McAfee Sites following the posting of changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any changes made to these Terms of Service, you may not access or use the McAfee Sites.

3. Accessing the McAfee Sites and Account Security

We reserve the right to withdraw or amend any of the McAfee Sites, and any service or material we provide on the McAfee Sites, at our sole discretion without notice. We will not be liable if for any reason all or any part of the McAfee Sites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the McAfee Sites, or all of the McAfee Sites, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the McAfee Sites.
  • Ensuring that all persons who access the McAfee Sites through your internet connection are aware of these Terms of Service and comply with them.

To access the McAfee Sites or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the McAfee Sites that all the information you provide on the McAfee Sites is correct, current and complete. You agree that all information you provide to register with the McAfee Sites or otherwise, including but not limited to through the use of any interactive features on the McAfee Sites, is governed by our Privacy Notice, and you consent to all actions we take with respect to your information consistent with our Privacy Notice.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the McAfee Sites or portions of them using your user name, password or other security information. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

You agree that you are entirely responsible for the security of your password and for all aspects of keeping your account secure. Furthermore, you are entirely responsible for any and all activities that occur on your account. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you can be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service. Additionally, we reserve the right to determine if you have violated these Terms of Service, and to take any other action we deem appropriate, including termination or suspension of your access to and use of the McAfee Sites.

4. Intellectual Property Rights

All content, features and functionality on the McAfee Sites, including, but not limited to, Marks (defined below), designs, text, graphics, sounds, images, videos, software, and other McAfee Site materials are the intellectual property of McAfee, one of its affiliates, its licensors or other providers of such material, and (i) are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and (ii) except as stated herein, may not be modified, copied, displayed, transmitted, published, reproduced or distributed in any form without our prior written permission. If you wish to make any use of material on the McAfee Sites prohibited by this section, you may request permission by writing to: media@mcafee.com

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the McAfee Sites in breach of these Terms of Service, your right to use the McAfee Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the McAfee Sites or any content on the McAfee Sites, except for the nonexclusive, limited license expressly granted to you, is transferred to you, and all rights not expressly granted are reserved by McAfee. Any use of the McAfee Sites not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and other laws.

Provided that you comply with these terms, McAfee grants to you a nonexclusive, limited license to access and use the McAfee Sites as a current or potential customer, vendor, or business partner of McAfee or for non-commercial purposes. You may not use the McAfee Sites for any other purpose. We reserve all rights not expressly granted herein.

5. Trademarks and Brands

McAfee, the McAfee logo, and all related names, logos, product and service names, designs and slogans (“Marks”) are the exclusive and valuable property of McAfee or its subsidiaries. The Marks can only be reproduced or displayed with our specific prior written permission, and only in accordance with [McAfee Trademark Policy and Guidelines.]

6. Limited Copyright Permission

Subject to the terms of an applicable software or service license or other written agreement, McAfee grants you permission under its copyrights to display, copy, or download materials from the McAfee Sites for personal, non-commercial and informational use only, provided that You DO NOT:

  • Modify the Materials;
  • Remove or alter any copyright or other proprietary notices contained in the Materials;
  • Frame or utilize framing techniques, to display the Materials at a domain not owned by McAfee; or
  • Use any McAfee-owned mark or product name as a meta-tag or other “hidden text” for search engines in a manner that does not inure benefit to McAfee.

7. Translations

Where McAfee has provided a translation of the English-language version of a McAfee Site, these Terms of Service, or other materials, you agree that:

  • The translations are only for your convenience;
  • The English-language version governs your use of the materials provided by McAfee; and
  • The English-language version shall take precedence in the event of a conflict between the English-language version and the translated version (except as prohibited by local law).

8. Errors

The McAfee Sites may contain typographical, technical inaccuracies or other content errors. We do not warrant the accuracy of any information posted on the McAfee Sites. You should use only the current McAfee Sites dedicated to your country or geographic region and also confirm the accuracy and completeness of information through sources other than the McAfee Sites before making decisions relating to products, services or other matters made available through the McAfee Sites. We disclaim all liability and responsibility arising from any reliance placed on information posted on the McAfee Sites by you or any other visitor to the McAfee Sites, or by anyone who may be informed of any of its contents.

9. User Contributions 

The McAfee Sites may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the McAfee Sites.

All User Contributions must comply with the Content Standards set out in these Terms of Service.

Any User Contribution you post to the McAfee Sites will be considered non-confidential and non-proprietary. By providing any User Contribution on the McAfee Sites, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
  • All of your User Contributions do and will comply with these Terms of Service.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not McAfee, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the McAfee Sites.

We reserve the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates these Terms of Service, including the Content Standard, infringes any intellectual property right or other right of an person or entity, threatens the personal safety of users of the McAfee Sites or the public or could create liability for McAfee.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the McAfee Sites.
  • Terminate or suspend your access to all or part of the McAfee Sites for any or no reason, including without limitation, any violation of these Terms of Service.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the McAfee Sites. YOU WAIVE AND HOLD HARMLESS MCAFEE AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MCAFEE OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER MCAFEE OR ANY OF THE FOREGOING PARTIES OR LAW ENFORCEMENT AUTHORITIES.

We do not undertake to review material before it is posted on the McAfee Sites, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section. 

10. Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service and our Privacy Notice.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote or assist any unlawful act.
  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

11. User Information; Copyright Infringement

If you elect to submit any information, including any confidential or proprietary information, other than credit card information, through the McAfee Sites, it will be deemed and treated by McAfee as NON-CONFIDENTIAL. Other than credit card information, if you submit any information to McAfee through the McAfee Sites, you hereby grant us a royalty-free, perpetual, worldwide, irrevocable, non-exclusive license (including a waiver of any moral rights) under your intellectual property rights to use, copy, modify, display, perform and distribute any such submitted information, and to incorporate any submitted information into other works in any form, media, or technology now known or later developed. We are not responsible for the accuracy of content on any area of the McAfee Sites where users may post or transmit information. McAfee’s Privacy Notice outlines the manner in which we (or others acting on our behalf) collect, use and share information about you in connection with your use of the McAfee Sites, and it is your responsibility to review our Privacy Notice prior to agreeing to these Terms of Service.

For any claims that any content on the McAfee Sites, including user submissions, infringe upon any third-party’s intellectual property rights or rights of publicity or privacy, please refer to our DMCA Copyright Policy for the proper notification procedure.

12. Information About You and Your Visits to the McAfee Sites

All information we collect on the McAfee Sites is subject to our Privacy Notice. By using the McAfee Sites, you consent to all actions taken by us with respect to your information in compliance with the Privacy Notice.

13.  Additional Terms

The McAfee products and services offered on the McAfee Sites may be subject to additional terms and conditions. Additional licensing terms and conditions apply for software you download from the McAfee Sites (including software that is required for use of certain McAfee services), which are disclosed in an End-User License Agreement (“EULA”) that accompanies or is included with such software. Use of the software is governed by the terms of the EULA. Any software that is made available for download from the McAfee Sites or for which a fee is charged is the copyrighted work of McAfee or its suppliers. If you purchase McAfee products or services, you will be unable to install any software that is accompanied by or includes a EULA, unless you agree to the terms and conditions of such EULA.  Any reproduction or redistribution of the software not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Unless indicated otherwise, if there is a conflict between these Terms of Service and the additional terms, the additional terms will govern.

14. Third-Party Content and Links

The McAfee Sites may display content provided by third parties and links to third-party web pages, including advertisements and solicitations to purchase their products or services. You acknowledge that we are not responsible for the third-party content. You also agree that we ARE NOT responsible or liable for any losses or damages you experience with any third-party content upon which you chose to rely or advertisements to which you respond, and that you must contact the third party directly for any remedies that may be available to you. We are not responsible for any transactions you may enter into with third parties, regardless of whether you discovered them or linked to them from the McAfee Sites. If you access a non-McAfee-owned or controlled website, even if it displays one of our Marks, it is independent from McAfee and we do not have any control of the content on that website. We also are not responsible or liable to you or any third party, for any inaccuracies or other issues with the content of any materials provided by any third parties.

15.  Linking to the Website and Social Media Features

You may link to the McAfee Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

The McAfee Sites may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on the McAfee Sites.
  • Send e-mails or other communications with certain content, or links to certain content, on the McAfee Sites.
  • Cause limited portions of content on the McAfee Sites to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

  • Establish a link from any website that is not owned by you.
  • Cause the McAfee Sites or portions of them to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the McAfee Sites other than the homepage of one of those sites.
  • Otherwise take any action with respect to the materials on the McAfee Sites that is inconsistent with any other provision of these Terms of Service.

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Service.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

16. Domain-Specific Terms

Additional terms that apply to certain domains owned by McAfee are described below. Please note that specific pages on those domains may have additional terms that are not described here.  

  • SiteAdvisor.com: SiteAdvisor is a software program and website that provides users with an opinion to guide users about certain risks that may be associated with a website. The SiteAdvisor software displays color-coded symbols next to links provided by major search engines, and the SiteAdvisor.com site has dossier pages to provide information on the factors that affect the site rating. The SiteAdvisor site ratings are primarily derived using automated methods; the software cannot detect or examine every possible aspect of website design, nor can it determine the intent of the site owner. McAfee does not control or assume responsibility for the content of the third-party sites, and some of the third-party sites may have content that you find objectionable, inappropriate, or offensive. THE SITEADVISOR SITE RATINGS ARE NOT A GUARANTEE OF ANY PARTICULAR SITE’S SPECIFIC PRACTICES OR TRUSTWORTHINESS, AND IN NO CASE DO THE SITEADVISOR SITE RATINGS REPRESENT AN ENDORSEMENT BY MCAFEE OF THE SITE’S CONTENT, GENERAL SUBJECT MATTER, OVERALL QUALITY, OR USEFULNESS.  
  • McAfeeSECURE.com: The McAfee SECURE service is a paid service for website owners that examines their websites for potential vulnerabilities on a daily basis, and, if no issues are found, enables the site to display a McAfee SECURE trustmark. The McAfeeSECURE.com domain has additional specific terms governing the McAfee SECURE service at this link: https://www.mcafeesecure.com/terms. - See more at: https://www.mcafee.com/consumer/en-us/legal.html#sthash.SzX6rJO9.dpuf

17. Regional Product Availability

The McAfee Sites may contain references to McAfee products and services that are not available in your country or region. McAfee may not intend to announce or make available such products and services in your geographical region. For the most accurate product and service availability, please use your country- or region-specific McAfee website.

18. Export Control Laws

Any software downloaded from the McAfee Sites is subject to applicable export laws and regulations. The export or reexport of software in violation of export control laws and regulations is strictly prohibited. By downloading, purchasing or using any software from the McAfee Sites, you acknowledge that you have read and understood this notice and agree to comply with all applicable export laws and regulations.

19. DISCLAIMER OF WARRANTY

YOUR USE OF THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES IS AT YOUR OWN RISK. THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. MCAFEE DISCLAIMS ANY WARRANTY THAT THE MCAFEE SITES, OR YOUR ACCESS TO THE MCAFEE SITES, WILL BE UNINTERRUPTED, SECURE, RELIABLE, TIMELY OR ERROR-FREE. MCAFEE DOES NOT REPRESENT OR WARRANT THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OPERABILITY, OR AVAILABILITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR MATERIAL DISPLAYED OR DOWNLOADED FROM THE MCAFEE SITES. YOUR USE OF THE MCAFEE SITES, INCLUDING IF YOU DOWNLOAD OR OTHERWISE OBTAIN PRODUCTS, MATERIALS OR DATA THROUGH THE USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS, IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS OR THE DOWNLOAD OF SUCH PRODUCT, MATERIAL OR DATA. IF THE JURISDICTION WHERE YOU ARE LOCATED LIMITS THE EXCLUSION OF WARRANTIES, THEN THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT AVAILABLE UNDER THE LAW.

20. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES IS MCAFEE, ITS AFFILIATES, SUBSIDIARIES OR LICENSORS LIABLE TO YOU FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, INCIDENTAL, RELIANCE, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES WHETHER OR NOT FORESEEN, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RELATED TO OR ARISING FROM THE MCAFEE SITES OR ON ACCOUNT OF YOUR USE, MISUSE, OR RELIANCE ON THE INFORMATION, SERVICES OR PRODUCTS AVAILABLE ON THE MCAFEE SITES, INCLUDING WEBSITES LINKED TO OR ACCESSED FROM THE MCAFEE SITES AND ANY PRODUCTS DOWNLOADED FROM, OR SERVICES ACCESSED THROUGH THE MCAFEE SITES. THIS LIMITATION OF LIABILITY SHALL APPLY WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY (EVEN IF MCAFEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT OF APPLICABLE LAW.

21. Indemnification

You agree to defend, indemnify and hold harmless McAfee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the McAfee Sites, including, but not limited to, your User Contributions, any use of the McAfee Sites’ content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the McAfee sites.

22. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE MCAFEE SITES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

23. Governing Law

These Terms of Service and all claims related to them, their execution, or the performance of the parties under them, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence, and shall not be governed by the provisions of the United Nations Convention on Contracts for the International Sale of Goods, the Brussels or Lugano Conventions, or the Rome or Rome 1 Conventions.

24. Waiver and Severability

No waiver by McAfee of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of McAfee to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Service will continue in full force and effect.

25. Entire Agreement

These Terms of Service, our Privacy Notice and other Policies incorporated by reference constitute the sole and entire agreement between you and McAfee with respect to the McAfee Sites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the McAfee Sites.

26. Force Majeure

Under no circumstances shall McAfee, its affiliates, subsidiaries, or licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, loss of data, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air-conditioning.

27. Comments and Concerns

The McAfee Sites are operated by McAfee, LLC.

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.

All other feedback, comments, requests for technical support and other communications relating to the McAfee Sites should be directed to: media@mcafee.com

LAST UPDATED: June 14, 2017

McAfee Virus Protection Pledge


What is McAfee Virus Protection Pledge?

From the moment you subscribe, we’re here to help keep your devices virus-free with our multi-layered protection. We want you to know that you can browse, bank and shop online safely with the knowledge that you have one of the best security services in the world protecting your digital life.

The Virus Protection Pledge provides you with the confidence that in the event a supported device gets a virus, a McAfee expert will remove it. If we can’t, we will offer a refund.

Our Virus Protection Pledge (VPP) is subject to and governed by the Virus Protection Pledge Terms & Conditions and the McAfee License Agreement.

To qualify for VPP and its virus removal and refund features, you must be enrolled in our auto-renewal service and meet the requirements set forth in the Full Terms. Below is a summary of the key terms:

  1. VPP is only valid for qualifying products, supported devices and specified languages and countries, as set out in our System Requirements.
  2. Your subscription must be actively enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. If you opt out of auto-renewal, you will not be entitled to VPP and its free virus removal service and refund features.
  3. To be eligible for the VPP virus removal service and qualify for a refund in the event we cannot remove a virus, you must have a McAfee anti-virus product installed and active on the qualifying device prior to the infection of the virus.
  4. Standalone services and products which do not include AV Protection, such as McAfee WebAdvisor or McAfee True Key, are not covered. Additionally, this Pledge does not apply to small business or enterprise products and services.
  5. A high speed internet connection is required to perform the virus removal service.
  6. Eligibility ends when your paid subscription ends.
  7. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required. Our refund will be a full refund of the actual price paid for the current subscription term.
  8. Applicable law or regulation(s) of the country in which you reside may limit or alter the availability or scope of the Pledge.

THIS REFUND DOES NOT APPLY TO, AND WE ARE NOT RESPONSIBLE FOR, ANY LOSS OR DAMAGES CAUSED BY A VIRUS OR OTHER MALWARE.

Virus Protection Pledge – Terms & Conditions

If we are unable to remove a virus or other malware from your Qualifying Device protected by our Anti-Virus Software, you are entitled to obtain a refund (the “Pledge”) as described in these Virus Protection Pledge Terms & Conditions (these “Pledge Terms”). These Pledge Terms are subject to and governed by the McAfee License Agreement available on our website which is hereby incorporated by reference. All refunds are expressly conditioned upon your agreement to the McAfee License Agreement and these Pledge Terms.

  1. Refund Eligibility
    In order to be eligible for a refund, you must meet the following conditions:
    1. The Pledge only applies to qualifying device(s) that meet the System Requirements specified in the McAfee License Agreement (each a “Qualifying Device”). Additionally, a high speed internet connection is required.
    2. You must have a McAfee anti-virus product installed and active on the qualifying device which is covered by the Pledge (“Anti-Virus Software”) prior to the infection of the virus. The Anti-Virus Software covered by the Pledge are listed in the System Requirements. The Pledge does not apply to standalone services and products which do not include virus protection, such as: McAfee WebAdvisor, McAfee True Key, McAfee Battery Optimizer, TechMaster PC-Tune Up, McAfee Mobile Security for iPhone and iPad, and McAfee Mobile Security for Android.
    3. Only paid, active subscriptions to Anti-Virus Software are eligible for a refund under the Pledge. Your eligibility for a refund under the Pledge expires upon expiration or termination of the subscription to the Anti-Virus Software.
    4. The Pledge is only valid in the languages and countries we support, as set out in the Virus Protection Pledge entry in the System Requirements. As of the Date Last Updated, this includes: English, in Australia, Canada, India, Malaysia, New Zealand, Philippines, Singapore, United Kingdom & United States.
    5. The Pledge does not apply to trial subscriptions or free software.
    6. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required.
    7. Your subscription to Anti-Virus Software must be actively enrolled in automatic renewal. Your account must have a valid credit card, debit card, or other payment mechanism on file with us, and your automatic renewal settings must be turned on. If you opt out of autorenewal, you will not be entitled to the virus removal service or entitled to receive a refund.
    8. Applicable law or regulation(s) of the country in which the Qualifying Device is located may limit or alter the availability or scope of the Pledge.
  2. Exclusions

    McAfee is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses. This Pledge applies solely to McAfee’s efforts to remove viruses from a Qualifying Device running Anti-Virus Software. It does not apply to other attacks, security breaches, threats, or damages resulting therefrom. For example, the Pledge will not cover losses or damage resulting from malware or viruses that (i) delete or destroy your data; (ii) modify your files; or (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The only way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device or location. Additionally, this Pledge does not apply to small business or enterprise products and services.

  3. Services

    McAfee shall provide the virus removal services as set forth in the Virus Removal Service Terms of Service which is hereby incorporated by reference.

  4. Refund

    Annual or Monthly Anti-Virus Software Subscriptions. If you purchased an annual or monthly subscription to Anti-Virus Software, our refund will be a full refund of the actual price paid for the specific Anti-Virus Software subscription in the current subscription term (monthly or annual as purchased).

    Multi-Year Anti-Virus Software Subscriptions. If you purchased a multi-year subscription to Anti-Virus Software for a lump sum price, our refund will be a refund of the actual price paid for the specific Anti-Virus Software subscription.

    Bundled Subscriptions. If you purchased the subscription to Anti-Virus Software as part of a bundle of products/services, your refund will be the price of the Anti-Virus Software as posted on our website, not to exceed the total price paid for that bundle.

    For all subscription types, any savings, rebates, refunds, shipping, handling, and taxes are not refundable, except in states or jurisdictions where shipping and taxes are refundable.

  5. Redemption and requesting a Refund

    The process you must follow to redeem the pledge and request a refund is available here.

  6. Disclaimer

    While McAfee will make commercially reasonable efforts to remove a virus from your Qualifying Device running Anti-Virus Software, you understand and agree it is possible that a virus may not be removable, and McAfee does not guarantee that it will remove all viruses from your device(s). To the extent permitted by applicable law, McAfee will have no liability for loss of or recovery of data, service, or loss of use of systems(s) or networks arising out of the Pledge or any act or omission, including negligence, by McAfee and/or its representatives. To the extent permitted by applicable law, McAfee reserves the right to refuse, suspend or terminate the Pledge in its sole discretion. The Pledge is not transferable.

  7. Questions

    If you have any questions, comments or concerns about these Terms, please contact us at: Support.

LAST UPDATED: August 2, 2016.

Redemption and Refund Process for Virus Protection Pledge


1. Confirm your McAfee Virus Protection Pledge eligibility:

  1. Sign in to My Account
  2. Click on the tab of the device you think might be infected
  3. Select Installed McAfee Apps
  4. Look for “Virus Protection Pledge”

Don’t see anything? Your subscription doesn’t offer our Virus Protection Pledge

2. If you believe your device is infected, please perform a full system scan

  1. Start your McAfee product.
  2. Click on the section of the screen labeled “Updates” to run a check for new program and virus definitions.
  3. Click “Scan your PC”. When the new “Scan your PC” section of the program window loads, click “Run a full scan.”

3. After running the full scan, if you believe your computer is still infected, please contact  McAfee Support. Once we have determined your device has an infection, our agent will remove the identified malware from your computer. If our agent determines they cannot remove the malware from your machine, you will receive a refund (in accordance with the VPP Terms & Conditions) by:

  1. Reversing the original credit card transaction, if McAfee processed the original payment transaction within the last six months;
    OR
  2. Mailing a check or visa gift card for the amount you paid for the product, if the original payment transaction occurred through a 3rd party, or the payment was processed by McAfee more than 6 months prior.