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隐私与法律条款
 

隐私声明


生效日期:2020 年 1 月 1 日

本声明提供我们收集、使用和共享数据以及我们承诺以尊重的方式使用所收集的个人数据等方面的信息。

McAfee, LLC 及其附属公司(“McAfee”或“我们”)非常关注隐私、安全以及在线安全,这些是我们根本任务的重要组成部分。我们致力于保护产品和服务的使用者(“您”),防止窃取、中断以及未经授权访问用户在线信息和活动的风险。 本隐私声明(“声明”)旨在告知您我们如何通过我们的网站(“网站”)、产品、服务以及网络和移动应用程序(统称“服务”)或在您与我们交互时收集、使用和共享您的个人数据。

McAfee 直接将产品和服务销售给消费者(您可在此处查看“消费者产品”的详细信息),也销售给公司和企业客户(您可在此处查看“公司产品”的详细信息)。 本隐私声明既适用于您下载我们的服务时我们从您或您的设备收集的信息,也适用于我们的分销商或企业客户在您的设备上安装我们的服务时收集的信息。

您访问或使用我们的服务,即表示您确认您已查阅本声明并理解其内容。 您使用我们的服务和网站,以及隐私权的任何争议,受本声明、任何适用的服务条款(包括任何适用的有关损坏和争议解决的限制)和任何适用的最终用户许可协议的制约。

随着 McAfee 企业发展,或业务变更,我们随时可能在我们认为适宜的情况下更新本声明。 如果本隐私声明有任何重大变更,我们将通过电子邮件、产品内部通知或适用法律要求的其他方式通知您。 您应核查以确保您查阅到本声明的最新版本。

本声明适用于我们全球服务的所有用户。 某些用户(包括欧洲经济区的居民)依据其居住地,可能享有本声明所述的额外权利。

我们收集哪些类型的信息?

我们为提供我们的服务收集信息。 部分信息由您直接提供给我们,部分信息通过我们的服务自动收集,也有部分信息自第三方收集。 在本声明中,“个人数据”是指可以单独或与其他数据结合使用以识别个人身份的数据。

我们收集您向我们提供的信息。. 例如,当您购买产品或服务、创建账户、填写表格、参加竞赛或促销活动、请求客户服务或以其他方式与我们通信时,我们会收集信息。

您可能提供的个人数据类型包括:

  • 联系信息(包括姓名、电子邮件地址、邮寄地址、电话号码);
  • 支付信息(包括支付卡号和相关识别码、账单地址,以及银行帐户信息);以及
  • 帐户登录凭据(对于某些服务可能包括社交网络凭据)。

我们还可能收集您的其他信息,例如您购买的产品、您的偏好、人口统计信息、照片和视频以及指纹或声纹等生物识别数据的信息。 您也可以向我们提供更多数据。 例如,在您使用我们的身份盗窃防护服务时,您可选择提供您的社交媒体登录信息,以便我们可以监控您的社交媒体帐户。

我们会自动收集您与服务的交互信息以及安装服务的设备信息。 在某些情况下,我们自动收集与安装服务的设备连接到同一网络的其他设备信息。

例如,我们可能收集并使用以下信息:

  • 您查看或搜索的产品以及您使用服务的信息,包括时长和其他统计信息。
  • 您的计算机、设备、应用程序和网络的详细信息,包括互联网协议 (IP) 地址、cookie 标识符、移动运营商、蓝牙设备 ID、移动设备 ID、移动广告标识符、MAC 地址、IMEI、广告商 ID 以及访问互联网时自动分配给您计算机或设备的其他设备标识符、浏览器类型和语言、语言首选项、电池电量、开/关状态、地理位置信息、硬件类型、操作系统、互联网服务提供商、使用服务前后访问的页面、访问日期和时间、访问每页的时长、您点击的链接信息和在服务中查看的页面信息,以及通过使用服务执行的其他操作(如首选项)。 我们可能通过我们的服务或通过其他网络分析方法收集上述信息。 
  • 在您使用我们的产品保护您的移动设备时,我们会收集安装了此产品的设备的地理位置数据。
  • 您的互联网、应用程序或网络使用情况的详细信息(包括您访问网站的 URL 或域名、您设备上安装的应用程序信息或流量数据);性能信息、崩溃日志以及其他汇集或统计信息。

为向您提供我们的服务,包括检测和评估恶意软件和垃圾邮件,我们可能会扫描、收集和存储您文件中的数据,包括电子邮件、附件、电子邮件地址、元数据以及 URL 和流量数据。    

我们通过我们的服务以及使用 cookie、网络信标或网络漏洞以及透明 GIF 等技术收集这些信息。 请参阅  Cookie 声明 ,了解我们如何使用 Cookie 和类似技术以及您如何进行选择的详细信息。

我们从第三方收集的信息
我们可能从其他来源接收您的信息,并将这些信息与我们直接收集的信息组合。 我们接收其他来源信息的示例包括:用以更正我们记录的交付或支付信息更新、购买或兑换信息,以及客户支持和注册信息。  对于我们的身份信息保护消费者产品,我们还可能收集信用或身份信息用以阻止和侦测欺诈。  

位置信息
特定服务可能会请求访问您的位置权限。 如果您允许此项权限,我们将使用 GPS、无线或蓝牙技术收集您的位置信息。 您可以通过设置移动设备控制我们对精确位置信息的访问。 我们还可能查看您的 IP 地址以确定您的大概位置。

我们怎样使用收集的信息?

用于保护您
如果您安装或使用我们的一项服务,它将在设备或环境的后台运行,以预测威胁并更好地保护您以及您的设备和信息。  例如,McAfee 可能使用信息用以:

  • 分析发往您的设备/从您的设备发出的数据,以隔离和识别有关威胁、漏洞、病毒、可疑活动、垃圾邮件和攻击,以及与您通信的潜在威胁信息;
  • 参与威胁情报网络、进行研究、调整产品和服务以应对新的威胁; 
  • 加密您的数据、锁定设备、备份或恢复您的数据;
  • 检查服务更新并创建服务性能报告以确保服务正常运行;以及
  • 在您使用我们的身份监控产品时,检查您的数据滥用情况。

用于运营我们的业务
我们还将收集到的信息用于其他业务目的,包括:

  • 验证您的身份,防止使用生物识别数据进行欺诈; 
  • 分析您的行为以衡量、定制和改进我们的网站和服务,包括开发新产品和服务;
  • 宣传我们认为您可能感兴趣的 McAfee 产品和服务;
  • 建立、管理帐户和许可证,包括收取和处理付款以及完成交易;
  • 提供客户支持、故障排除、管理订阅以及回应请求、问题和意见;
  • 宣传特殊活动、计划、调查、竞赛、抽奖及其他优惠和促销,并管理对这些活动的参与;
  • 进行市场和消费者研究以及趋势分析;
  • 对在我们的博客、论坛中发帖以及其他公开通信提供支持;
  • 执行会计、审计、计费、对帐和收款活动;
  • 对潜在或实际索赔、债务、违禁行为和犯罪活动进行预防、检测、识别、调查和响应;以及
  • 遵守和执行法律权利、要求、协议和政策。

第三方广告

我们与第三方广告公司合作,当您访问我们的网站或使用我们的某些服务时,向您显示或递送广告。 第三方广告商可能会收集您与网站或服务或其他人的网站或服务交互的数据,以评估广告效果并个性化广告内容。 请参阅  Cookie 声明 ,了解 McAfee 和广告合作伙伴如何使用 Cookie 等跟踪技术以及您如何进行选择的详细信息。

如果您允许我们的服务访问您的位置信息,则我们的移动广告业务合作伙伴可能会使用您的位置信息向您发送广告。 您可以使用设备上的位置信息设置取消对您的位置信息的访问

其他用途
我们可能使用我们拥有合法权益的个人数据,用于直接营销、个人或市场调研、反欺诈保护,或在您提供个人数据或征得您同意时向您透露的任何其他目的。

我们与谁共享个人数据?

一般而言,我们根据法律要求或经您同意,披露我们收集的信息,以便提供服务、与您通信、宣传或推广我们的服务、促进我们业务的变更或转移。 我们可能以如下方式共享个人信息:

  • 与 McAfee 旗下当前和未来的成员公司分享,用于本声明所述的目的;
  • 与代表我们执行服务的服务提供商分享(消费者产品用户请点击此处查看二级供应商列表;企业产品用户点击此处);
  • 如果我们认为,为防止人身、经济或其他损害、伤害或损失,包括防止欺诈或信用风险,信息披露必需且合理;
  • 根据法律、政府或司法机关或适用法律的说明或要求,或针对一项法律行为,例如回应传票或对可疑非法活动的调查,或我们确信用户可能从事非法活动,或我们受合同或法律约束而协助客户或业务合作伙伴遵守适用法律;
  • 在针对收购、合并、资产转卖或其他类似业务转移的谈判进行期间,或因为发生了此等事件,如果转让事关我们(实质上的)全部资产或职责,个人数据作为业务资产的一部分可能转让或共享(前提条件是,此等第三方同意以符合本声明的方式使用或披露这些个人数据或经您同意用于其他用途或数据披露);
  • 经您同意或依照您的选择,例如您选择了共享信息或公开发布内容和评论(例如,社交媒体跟发帖);以及
  • 与您选择的人员分享,前提是您订阅的产品允许该项功能。 我们还可能与第三方共享无法识别个人身份或任何特定设备的数据集。

我们如何保护您的数据?

我们采用管理、组织、技术和物理安全措施来保护收集和处理的个人数据。 我们的安全控制措施旨在维持数据机密性、完整性和适当水平的可用性。

对于您的个人数据,您有哪些选项?

McAfee 帐户
如果您已注册 McAfee 消费者产品,您可随时获取和更正您个人资料中的个人数据,方法是访问 我的帐户 或按照下述方式联系我们。

如果您未注册 McAfee 产品,但在您的设备上安装了我们的一款产品,您可以通过卸载此产品来阻止 McAfee 从您的设备收集个人数据。

如要关闭您的帐户和了解其他支持问题,请访问 McAfee  联系我们 页面并 点击“支持”选项卡 然后选择您所在“国家/地区”。

营销通信
如要停止接收营销通讯,请点击电子邮件中的取消订阅链接,或点击 此处 查看企业营销或 此处 查看消费者营销。

如果您选择不再接收营销信息,McAfee 可能仍会就安全更新、产品功能和服务请求等交易、法律或管理主题与您进行通信。

个人数据的个人权利 
根据适用法律,您可能有权:(i) 请求确认我们是否正在处理您的个人数据;(ii) 访问您的个人数据或副本;(iii) 接收您的个人数据的便携式副本,或要求我们将个人数据发送至其他组织(“数据可移植性权利”);(iv) 寻求更正或修订不准确、不真实、不完整或不当处理的个人数据;(v) 限制我们处理您的个人数据;(vi) 反对我们处理您的个人数据;(vii) 请求删除我们保存的个人数据,但法律规定的某些例外情况除外。

如要行使这些权利,请查看我们的个人数据申请表,网址  https://www.mcafee.com/enterprise/zh-cn/about/legal/gdpr-data-request.html 或按照下文说明联系我们。 我们将依据适用法律处理此类请求。 为保护您的隐私,在履行您的请求前,我们可能会分步骤验证您的身份。 对于某些请求,在法律允许的情形下,可能收取管理费。 我们将在执行您的请求前告知您所需缴纳的费用。 

McAfee 对收集的个人数据保存多长时间?

McAfee 将保留您的个人数据,保留期限为本声明所列目的所需的最短期限,即 (i) 只要您是我们产品的注册用户或用户,或者 (ii) 只要您的个人数据为本声明所列的、我们拥有法律基础的合法目的所必需;或者 (iii) 只要您的个人数据为服务提供等相关业务目的(例如,内部报告和对账目的、担保,或为提供您要求的反馈或信息)所必需。 依据法律规定,我们将在您最后一次与服务交互后三年内删除您的生物识别数据。

此外,如果发生任何有关的法律索赔,我们可能在与该索赔有关的必要额外期限内继续处理您的个人数据。 

上述期限(在适用范围内)结束后,我们将永久删除、销毁或取消识别相关的个人数据,使这些信息与您解绑。

儿童隐私

McAfee 的部分服务提供的安全功能可能用于父母监控子女的网络活动、实际位置或注册设备的使用情况。 这些服务需征得家长的同意,我们不会在知情的情况下将从儿童设备收集的个人数据用于除提供服务之外的任何目的。 这些产品允许家长随时删除子女的个人资料。 您若认为我们错误地收集了您子女的信息,或您对我们有关儿童的措施有任何的问题和疑虑,请按照下述方式联系我们。 如果您未满 18 岁,您必须经父母同意才能访问服务。 McAfee 敦促家长指示子女,未经家长同意不要公布真实姓名、地址或电话号码。 如果您得知子女未经您的同意向我们提供了个人数据,您可以通过下述联系方式提醒我们。 如果我们知悉我们收集了 13 岁以下(在某些司法管辖区为 16 岁以下)儿童的任何个人数据,我们将立即采取措施删除这些信息并终止该儿童的帐户。

数据转移
McAfee 总部设在美国(详细地址请查看“联系我们”),在美国和世界各地都有运营商、实体店、服务提供商。 因此,我们以及我们的服务提供商可能会将您的个人数据转移到另一些司法管辖区内存储并在其中使用,这些管辖权区可能不具备与您国家 同等的数据保护水平。 我们将采取措施,在我们处理信息的司法管辖区内保证您的个人数据受到足够的保护。

欧洲经济区居民

如果您在欧洲经济区 (EEA),则适用以下详细信息。

数据控制方
在 McAfee 消费者产品购买地,McAfee Ireland Limited 作为您的个人数据控制方。 

处理的法律基础
我们仅在如下情况下处理您的个人数据: 

  • 我们需要使用您的个人数据履行我们与您签订的合同项下的职责(例如,处理付款并提供您购买或请求的服务)。
  • 我们对处理您的个人数据拥有合法权益。 例如,我们需要处理您的个人数据以提供、保护和改进我们的服务,需要就我们的服务变更与您通信,或者我们需要通知您新的服务或产品。
  • 我们已征得您的同意。
  • 我们需要处理您的个人数据以履行我们的法定义务。 

数据转移
我们依据欧盟法律和适用的欧盟法规,通过基于标准合同条款的一系列公司间协议,将个人数据传输到 EEA 或瑞士以外的国家/地区。 

个人权利请求和撤回同意

您可以使用上文“对于您的个人数据,您有哪些选项?”中所述的机制提交一份行使个人数据权利的请求。 如果您初始同意我们处理您的个人数据,您可以使用这些机制或使用以下联系信息联系我们来撤回您的同意。

仅面向企业/商业客户
有时 McAfee 产品和服务通过第三方(例如雇主)提供。 在这些情形下,McAfee 作为数据处理方,仅依据客户提供的说明处理个人数据。

如第三方提供的服务涉及个人数据处理,则任何有关行使个人数据处理权利的请求,应由授权个人使用个人数据请求表提交,详见  https://www.mcafee.com/enterprise/zh-cn/about/legal/gdpr-data-request.html 如要进一步了解通过第三方提供的 McAfee 产品如何处理个人数据的信息,请联系您的客户经理。

监督机构和投诉

如果您是欧盟/欧洲经济区的数据用户,并且对我们无法解决的个人数据处理做法感到担忧,您有权向您居住地区、工作地区或涉嫌发生侵权地区(如适用)的数据保护机关提出投诉,或联系爱尔兰的数据保护监督机构,方法是访问 https://www.dataprotection.ie/docs/Home/4.htm,或拨打电话 +353 57 868 4800。

日本、阿根廷和加拿大居民

如果您是日本、阿根廷或加拿大的居民,并且对 McAfee 保存的个人信息(包括通过您使用我们的产品收集的个人信息)存有疑问,您可以使用个人数据申请表来请求详细信息,网址  https://www.mcafee.com/enterprise/zh-cn/about/legal/gdpr-data-request.html

加州居民

加州隐私权保护——《反客户信息披露法》(Shine the Light Law)

未经您允许,McAfee 不会为了非附属第三方自身的营销目的而与其共享您的个人身份信息。

加州消费者隐私法

如果您是加州居民,您可使用个人数据请求表提交行使个人数据权利的请求,网址  https://www.mcafee.com/enterprise/zh-cn/about/legal/gdpr-data-request.html。依据《加州消费者隐私法》,McAfee 不会“出售”您的个人数据。]

内华达州居民

McAfee 不向非附属第三方出售可识别您个人身份的信息。 如果您希望我们将来不出售您的识别信息,您可使用以下联系信息提出请求。 

指向其他网站的链接

为方便您使用或参考,我们网站和服务中包含一些指向其他网站的链接。 这些网站可能由非 McAfee 附属的公司运营。所链接的网站可能有其各自的隐私策略或声明,如果您要访问那些链接网站,强烈建议您查看其隐私策略或声明。 我们对非 McAfee 附属网站的内容、隐私措施及使用不负任何责任。

联系我们

点击此处,就本隐私声明或其他相关隐私信息与我们联系。 您也可按照如下方式写信联系我们:

在美国,寄挂号邮件至:
McAfee 
Attn: Legal Department – Privacy Office 
5000 Headquarters Drive 
Plano TX 75024 USA

或致电 +1 (888) 847-8766

在欧洲经济区,寄挂号邮件至:
McAfee
Attn: Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9

或致电 +353 21 467 2000

在日本,寄挂号邮件至:
McAfee Co. Ltd. 
Attn. Legal Department
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku, 
Tokyo, 150-0043 Japan

Cookie 声明


生效日期:2018 年 5 月 24 日

我们网站和移动应用程序(统称“服务”)使用 cookie 和类似技术,致力于为访客提供个性化信息,记忆您的营销和产品偏好,帮助您获取目标信息,以确保您能获得最佳体验。 本声明概述 McAfee、其附属公司及合作伙伴如何利用 cookie 和类似技术实现所述目的。

McAfee 及其合作伙伴使用哪些技术?

和许多服务相似,我们与合作伙伴使用 cookie 和类似技术用以提供和改善用户体验等以及定制广告。 我们与合作伙伴使用的 cookie 和类似技术包括:

  • Cookie。 Cookie 通常由字母和数字组成,是用户在访问网站时存储到浏览器或设备中的小型文件。 Cookie 技术广泛用于便利网站运行,协助网站更高效地工作,并提供分析信息。

  •  SDK。 SDK 是由合作伙伴提供的代码块,可能安装在我们的移动应用程序中。 SDK 协助我们了解您如何与我们的移动应用程序交互,并收集您访问应用程序或设备上安装的其他应用程序所使用的设备和网络的某些信息。 SDK 通常会与我们的合作伙伴共享分配给您设备的移动广告标识符(Apple 设备上称为“IDFA”或“广告 ID”,Android 设备上称为“广告 ID”)。

  • Flash Cookie。 Flash Cookie 是使用您的电脑所自带、下载或者安装的 Adobe Flash 或者类似技术存储在电脑上的小型数据文件。 我们利用这些技术为您私人定制,提升您的上网体验,便利上网过程,并且为您提供并存储个性化设置。 例如,Flash Cookie 可以帮助我们网站的访客设置视频播放音量、玩游戏,以及执行调研。 通过确定用户最感兴趣的领域来帮助我们网站提高服务质量。 点击此处 了解如何管理隐私以及保存 Flash Cookie 设置。

  • 网络信标。 网络信标是一种非常小的透明图片,用于跟踪您在某网站或多方网站的导航信息。 网络信标也称“网页臭虫”或者“透明 gif”,可与 cookie 共同使用,用以了解用户如何浏览网站。

  • 本地存储。 本地存储包括 HTML5 本地存储和浏览器缓存。 这些技术便于我们在您的浏览器或设备上本地存储数据。

McAfee 及其合作伙伴和服务提供商使用多种类型的 Cookie,如下所示:

类别 目的
关键 为维护我们服务运行(例如,帮助您登录我们网站的安全区域或者使用购物车),必须使用此类 Cookie。 这些 Cookie 可以帮助您浏览服务,以及使用相关功能。
定制 此类 Cookie 用于识别回访用户。 便于我们为您定制个性化内容,使用昵称与您招呼,并且记住您的喜好(比如您选择的语言或地区)。
分析和研究 此类 Cookie 便于我们分析服务活动,以改善和优化我们服务的工作方式。 例如,我们可使用这些 Cookie 以保证用户轻松地找到目标信息。
广告 此类 Cookie 记录您的在线活动,包括您对我们服务的访问、您访问过的网页,以及您点击过的链接和广告。 这些 Cookie 便于我们为您提供您更感兴趣的广告和其他通信。

针对 Cookie 和类似技术,我具有哪些选择?

针对使用 Cookie 和类似技术,您具有多种选择:

  • 您可以使用浏览器的设置来决定是否接受 Cookie。 您还可以从浏览器中删除 Cookie。 有关如何管理浏览器 Cookie 的详细信息,请按照浏览器提供的说明进行操作。 请注意,如果您阻止所有 Cookie,则可能会影响我们网站的功能。

  • 我们的广告技术合作伙伴可能为您提供选择,以便您拒绝利用您的网站访问信息和应用程序使用信息针对您的兴趣投放广告。 如要了解基于兴趣的广告以及如何拒绝利用网页浏览活动基于兴趣投放广告的详细信息,请访问以下网站: 数字广告联盟、 网络广告促进会,以及 欧洲互动广告局 (IAB)

  • 您可以通过设备设置拒绝利用移动应用程序的使用信息来确定您的兴趣并向您投放广告的行为(在 iOS 设备上称作“限制广告跟踪”,在安卓设备上称作“退出基于兴趣的广告”或“退出个性化广告”)。

  • 免费提供某些 McAfee 产品。 我们可能利用您访问的网站或使用的移动应用程序信息,以针对您的兴趣展示广告,从而保持这些产品免费。 为此,我们与选定的合作伙伴共享您的设备信息,例如设备和广告标识符,以及网页浏览活动或应用程序使用信息。 这些信息不会识别出您的个人身份,我们依据合同禁止合作伙伴使用我们提供的信息试图识别我们的用户身份。 您可在包含此类数据共享的产品设置中取消针对此目的使用您的信息。 如要了解特定产品和服务可选项的详细信息,请点击 此处

  • 最后,我们参与了 Facebook Audience Network,该网络为公司客户提供一种方式,让客户在其网络应用程序和网站上向 Facebook 用户展示广告。 Facebook 量身定制广告,以便其相关并有用。 您可使用 Facebook 的广告首选项工具查看和更改您的偏好,包括是否接受我们在网站和应用程序中定制的广告。
     

McAfee 如何回应“拒绝跟踪”信号?

针对如何回应“拒绝跟踪”信号,业内当前没有达成一致。 McAfee 服务与网站也不回应用户的“拒绝跟踪”信号。

如何联系我们

如您对我们如何使用 Cookie 和类似技术存有任何疑问,可使用以下方式联系我们。 请包括您的联系方式以及具体的疑问描述。

如果您在美国,请致电 +1 866 622 3911 或者写信至:

Attn: Legal Department – Privacy Office 
5000 Headquarters Drive
Plano, TX 75024

如果您在欧洲经济区,请致电 +353 21 467 2000 或者写信至:

McAfee, Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9

您有权随时向爱尔兰的数据保护监督机构数据保护局提出投诉,网址是  https://www.dataprotection.ie/docs/Home/4.htm,或拨打电话 +353 57 868 4800。

如果您在日本,请致电 +81 0570 010 220 或者写信至:

Personal Data Protection Manager
McAfee Co. Ltd. 
Shibuya Mark City West, 
Dougenzaka 1-12-1, 
Shibuya-ku,  
Tokyo, 150-0043
电话:(总机)03-5428-1100

McAfee 许可协议


最近更新日期: 2020年 6 月 29 日

感谢您选择 McAfee。

本文档是个人消费者或小型企业实体(“您”)与 McAfee, LLC(“McAfee”或“我们”),或依据您的居住地或您获得产品或服务的方式在下文具体列出的 McAfee 附属公司之间的协议(“协议”)。 本协议规定了您的权利,以及您使用我们的软件和服务(“软件”或“服务”)的条件。 您应完整地阅读本文档,包括链接的任何条款,因为所有条款都很重要,并共同构成对您适用的协议。 请特别注意下文有关争端解决方式的约束性仲裁和集体诉讼放弃条款。

通过点击“接受”按钮、以电子方式指明同意、加载软件,或以其他方式使用软件或服务,即表示您同意本协议的条款和条件。 如果您不同意本协议中的条款,请勿安装、访问或使用“软件”或“服务”。 如果您接受了多个版本的协议,以最新版本作为您与我们之间的协议,并取代和替换之前的所有版本。 如果本协议的任何翻译版本与英文版本发生冲突,以英文版本为准。

本协议涵盖:

  • 许可条款(包括限制、所有权、变更、终止和隐私)
  • 支付和支持条款(包括自动续订、取消订购、退款、支持和更新)
  • 特定产品和服务的特定条款(包括“免费产品”)
  • 身份信息保护服务的特定条款
  • 放弃约束性仲裁和集体诉讼
  • 通用法律条款(包括有限保证、免责声明、责任限制、授权实体和当地法律条款)
  • McAfee 的联系信息

许可条款

个人使用许可授权。 个人消费者享有个人的、不可转让的、非独占的限期许可,您可根据系统要求,针对您为个人使用目的而订购的数目或者您的许可权利或服务权利中指明的用户数目(如适用),安装和使用软件和服务。

“许可权利”指您的购买文档或下载软件的附随文档中指明的可使用软件的设备和用户的数目和类型,取决于您购买许可的不同渠道,这些文档可能包括:我们网站上的结算支付页面和产品说明页面、我们针对购买发给您的确认电子邮件、包装(如在零售店购买),或者在购买产品时提供给您的其他文档。 如果未指明许可的设备或用户数目,则许可权利指供一个单独的设备和用户使用。

“服务权利”是在购买产品时提供给您的文档中指明的您购买服务的范围和期段。 如果未在文档中指明范围或期段,则“服务权利”指一个用户在一年内使用一个设备享有的服务权利。

“系统要求”指在我们 网站上所列的适合于 McAfee 特定产品正常运行的支持设备和操作系统。 您自行负责满足系统要求,例如为继续使用软件而获取更新或升级。

小型企业使用许可授权。 此许可证仅允许受许可的小型企业实体的雇员使用软件。 根据本协议的条款和条件,并以软件的注册为前提,我们特此授予您非排他且不可转让的软件使用权利,用于您的购买文档中确定的您已购买订购许可证的设备,但前提条件是,此等使用仅限于您所购买的订购期限,仅由您的雇员使用,并且仅可用于内部业务运营。 (就本协议而言,使用软件表示访问、安装、下载、复制软件,或以其他方式从软件使用中受益)。 您确认,本软件及所有相关信息均为我们及我们的供应商所专有。 在您保有订购的期限内,您有权获得我们普遍提供的更新。 根据本协议规定,我们可以撤销本许可证。

您只能在我们支持的设备和操作系统中使用软件,而使用情况可能受您的硬件、软件和 Internet 接入的性能和兼容性影响。 为了继续使用软件,您应负责满足系统要求并承担您的设备成本,可能包括不时获取更新或升级。 产品描述页规定了系统要求。 (就本协议而言,产品描述页表示描述产品的网页和/或相关产品数据表)。  

您必须为您购买的每份软件注册许可证。 必须注册才能获取技术支持、获得每个订购许可证在订购年度内包含的病毒删除服务,以及确保您在未来所购买的任何许可证与您最初购买的许可证续订日期相同。 未使用的部分不会计入下个订购年度。 您有义务确保您组织内的人员可访问您的注册帐户以及帐户个人资料中指明的电子邮件地址,以便获取我们提供的支持,以及确定下文说明的额外购买的许可证的按比例费率。

如果今后您为注册到帐户的软件额外购买许可证,并且针对新购买的许可证,您使用您帐户中指明的电子邮件地址,则额外许可证的最初期限将自动缩短,以使续订日期与您最初购买的软件许可证的续订日期相同。  在该情形下,将针对缩短后的最初期限,按日历日对您收取按比例的订购价格。 如果您未将最初的许可证注册到帐户,或您在结帐时未使用与帐户关联的电子邮件,则不会对您收取按比例价格,并且此等额外许可证的订购期限将为您所购买的期限。

如果协议由于任何原因终止或到期,您或您的任何雇员都将不再有权使用或访问软件,包括任何在线存储或备份服务,并且我们可以依酌情决定取消和/或关闭您的帐户。 终止或到期日期后,我们应按照我们的标准政策删除您在线存储或备份的任何信息、文本、文件、链接、图像,或您提供给我们的其他材料(“内容”)。 您自行负责在本协议到期或终止前将您的内容存储或备份至别处。 不论何时使用软件,均受本协议条款约束。

限制。 软件或服务为授权给您使用,而非出售给您,并且受到美国和国际法律和公约保护。 未经我们允许,您无权复制或散布软件和服务,否则将面临您所在司法区的民事和刑事法律允许的罚款或任何其他处罚。 您不得:(i) 反向工程或以其他方式尝试从软件和服务得出源代码,除非法律允许;(ii) 改编或修改软件和服务,或基于软件和服务创作衍生作品;(iii) 发布、复制(您的购买文档允许的备份副本除外)、出售、出借、出租、转许可、转让或以任何其他方式将软件和服务转移给他人;(iv) 出于任何商业目的利用软件和服务(小型企业除外,小型企业适用上述小型企业使用许可授权);(v) 试图规避软件和服务中的技术保护措施;(vi) 使用软件和服务从事违法活动;或 (vii) 从事干扰他人使用软件和服务的任何活动。 如果您已在某个设备上安装软件和服务,然后要将该设备的所有权转让给他人,则必须确保将所有软件和服务从该设备中删除,并从您在我们这里的帐户中删除该设备的信息。 如果我们确定您已违反本协议,我们有权终止或暂停本协议、您的帐户,以及您对软件和服务的访问。 软件和服务可能包含强制执行技术,用于限制内容存储的大小、带宽消耗,或可以安装软件和服务的设备台数,或者允许我们在您违反本协议或您的许可到期或终止时,停止您对软件和服务的访问。

所有权。 我们以及我们的供应商和合作伙伴,保留对各自软件和服务的所有权以及与“软件”和“服务”相关的所有权利,包括所有知识产权。 我们授予您的全部权利即本协议中明确规定的权利。 此外,如果您针对软件和服务向我们提供任何评论、信息、观点或建议,则表示您认可并同意,我们可以不受限制、出于任何目的地使用上述信息,并且无需对您作出补偿。

免费软件和免费服务。 软件和服务涵盖:(A) 本软件的免费版本,包括 (i) 我们不再收费或我们免费提供给您的付费订购中所包含的任何功能,以及 (ii) 我们提供的试用、评估或赠送版本的任何功能,或标识为“预发行”、“限量发行”、“测试版”或其他说明为实验性、未经测试或功能不完全版本的任何功能(“免费软件”);以及 (B) 我们免费提供给您的服务,其标识方式可能与免费软件类似,可能为实验性的、未经测试的或功能并不完全(“免费服务”)。

付费订购。 您使用软件或服务的权利在您的购买文档所规定的订购期限内(“订购期限”)以及每个后续期限内(如适用)有效,终止的情形除外。 如果您的购买文档未指明您可以使用产品或服务的期限,则您的订购期限为购买软件或服务之日起一年。 续订订购期限即表示您接受并同意当前版本的 McAfee 许可协议。

免费软件和免费服务。 只要您安装了免费软件或者我们向您提供了免费软件或免费服务,您使用 McAfee 产品或服务的权利即有效,并受到您下载的附随文档(如适用)的相关规定所限制。

本协议的变更. McAfee 可能需要随时更新或变更条款和条件。 如果您有付费订购,则您的续订订购将适用任何新条款和条件。 如果您不同意新条款和条件,您必须关闭自动续订,并在订购期结束后卸载软件并停用所有软件和服务以拒绝变更。

对于免费软件和免费服务,继续使用免费软件或免费服务,即表示您接受本协议的变更。 如果您拒绝更新的协议,您的免费软件或免费服务许可将终止,您必须停止对免费软件或免费服务的一切访问和使用,并卸载免费软件。

终止。 如您未能遵守协议条款,则我们可以终止本协议。 您可以通过永久清除设备中的软件和服务或取消您在我们这里的帐户,在软件到期前终止您的使用权利。 在清除软件和服务前,请参阅我们的 退款政策 ,以查看您是否符合退款要求。 如果本协议到期或终止,(i) 您将无权使用或访问软件和服务,包括任何在线存储或备份服务,(ii) 您必须将软件和服务从您的设备中永久清除,并且 (iii) 我们可取消或关闭您的帐户。 终止或到期后,我们将按照我们的标准政策删除您在线存储或备份的任何信息、文本、文件、链接、图像或您提供给我们的其他材料(“内容”)。 您自行负责在本协议到期或终止前将您的内容存储或备份至别处。

隐私。 如要了解我们如何通过我们的网站、产品、服务以及网络移动应用程序收集、使用和共享您的个人数据,请参阅我们的 隐私声明.

支付和支持条款

支付授权。

您同意,我们或我们的授权合作伙伴可以向您的信用卡或借记卡帐户,或您提供的其他支付工具收取您因购买(包括任何续订订购)所欠的所有金额。 您同意,如若您的银行卡帐号、到期日或其他支付信息发生变更,您将及时通知我们。对于信用卡和借记卡,您同意,我们可依据从您的发卡机构和相关银行卡网络直接或间接接收的更新信息来更新此类信息,并且可使用更新的银行卡信息收取您所欠的金额。 我们亦保留重试失败支付以完成交易的权利,包括但不限于重试支付失败的延长到期日的卡片。 您同意我们可从您的银行卡或支付工具收取或划出费用。

自动续订。

您同意自动续订您的付费订购。 您授权我们或我们的授权合作伙伴在您的订购到期日前 30 天内对您在相关文件中指明的信用卡或支付工具收取当时有效的续订价格。 您的自动续订价格可能发生变动。 您的续订订购将一直持续,直到您取消订购为止。 如果您需要了解更多信息或取消订购或修改自动续订设置,请登陆您的“我的账户”页面,或联系客户支持。 在您的订购期限到期前,我们将向您在帐户个人资料中列出的电子邮件地址发送通知,告知您即将开始续订。 请注意,如果您使用除信用卡或借记卡以外的支付设备进行订购,则自动续订可能无法办理。 续订时,如果您的软件和服务已更名、升级或替代为功能合理地类似的新版本产品,我们可依酌情决定自动用新版本续订您的订购,价格不超过新版本产品的无折扣订购价。

完成订购后,您可随时通过在线访问您的帐户页面或联系客服关闭自动更新。 如果您不希望自动续订,您必须在订购期限到期前提前至少 30 天关闭自动续订。 如果您没有关闭自动续订,您的订购将根据每次续订时有效的协议续订,除非经您取消(或我们根据本协议终止)。

关闭自动续订将中断我们专为已签订自动续订并支付费用的用户所提供的所有高级功能和服务。

取消。 除非我们的 退款政策另有规定,您取消订阅或终止本协议将不致形成追溯性退款或基于取消日期的按比例支付费用。 您取消订购或终止本协议将停止未来继续产生费用,在当前订购期限结束前,您可继续访问您订购的软件和服务。

退款。 如要更多了解如何从 McAfee 获取购买软件和服务的退款信息,请参阅我们的 退款政策.

数据变更。 您须承担因使用软件和服务而须向您的数据或移动服务提供商缴纳的任何费用,包括因超过您的数据流量或时间限制,或使用国内或国际短消息服务而须缴纳的超限费用或罚金。

支持和更新。 如果您的软件和服务享有技术支持资格,并且您具有当前有效的支付订购,我们将依照我们现行的标准支持条件为您提供技术支持。 并非所有软件和服务都有享受技术支持资格。 请查看您的购买文档或服务条款(如适用),以获取有关技术支持和更多选项的信息。 我们的标准支持条件、政策和程序随时可能变更,并且可能因国家/地区而不同。 我们在提供升级、修改或较新版本,或对软件和服务进行其他更新(“更新”)后,随即将终止针对之前版本软件和服务的任何支持义务。 为了您的方便,并确保您设备上的软件包含我们开发的最新功能,同意本协议,即表示您允许我们在您的设备上自动安装可提供的更新,以及 经您请求或同意的新软件,但前提是我们可以运行此等后台安装。 我们也可能自动预载软件,但不经您的同意不会激活软件。 我们依酌情决定为“免费软件”提供更新或技术支持,可能随时终止。

产品和服务生命周期。 McAfee 可能依酌情决定终止特定软件或服务,或软件或服务的特定功能。 “销售结束”指我们不再提供购买、续订或下载特定软件或服务的日期。 如果续订期限在销售结束日期后到期,将不能继续续订。 “支持结束”指我们不再为特定软件或服务提供自动修补程序、更新或技术支持的日期。

特定产品和服务的特定条款

服务。 除本协议和适用的购买文档外,您从我们购买的一些服务受我们 网站上公布的附加服务条款所制约。 为应对最新威胁、提高性能或效率,或为其他商业原因,必须更新安全服务。 您认可并同意,在您订购期间,我们可能修改服务的特性和功能。 此类修改不应严重降低服务的功能。 一些设备可能无法接收服务。 为接收服务,您需要高速 Internet 连接,您的设备必须达到相应的系统要求。

Safe Family 和多用户产品。 如果您是成年人、父母或法定监护人,您仅可使用软件和服务跟踪和监视您自己的子女、您对其拥有法定监护权的儿童,或您已获得对其跟踪和监视的法律授权的其他人。 您负责获得第三方授权,您向其扩展用于追踪和监视的多用户软件或服务的访问能力。

免费软件。 如果您下载或以其他方式获得的软件和服务为免费软件,则本协议的本节也应适用。 如果本节内任何条款与本协议的任何其他条款或条件发生冲突,本节取代针对此等免费软件的其他此等条款和条件,但仅限于解决冲突所必需的范围。 所有免费软件均以“现状”提供,不附带任何担保(明示或暗示)、补偿、维护或支持(明示或暗示)义务,受法律无法排除或限制的权利制约。 您确认免费软件可能包含可造成系统或其他故障以及数据丢失的漏洞、错误以及其他问题。 您承认,我们不对您承诺或担保,未来将向任何人公布或提供免费软件,我们对您没有公布或推出“免费软件”的明示或暗示义务,且我们没有义务推出与“免费软件”类似或兼容的产品,或对任何“免费软件”的任何更新。 因此,您承认使用免费软件的风险完全由您自己承担。

“您的(设备)终身护航”订阅。 如果您购买的设备包含 McAfee“您的(设备)终身护航”订购,则其适用于一台 Windows PC 或一部 Android 移动设备(“您的设备”);如果单独购买 McAfee“您的(设备)终身护航”订购,则其适用于您的不超过三台的设备。 正确安装于您的设备后,McAfee“您的(设备)终身护航”订购将在您的设备的行业标准使用年限内保持启用,在一年时间内,您有权在正常工作时间获得英语电话和网络技术支持;并且只要目前安装于您的设备上的操作系统早于最新版操作系统(如“Windows 10.x”或“Android 4.x”)不超过两个版本,则在您的设备的行业标准使用年限(行业标准使用年限 PC 机为 5-7 年,平板电脑和智能手机为 3 年)内,您有权获得英语网络技术支持。 在任何情形下,McAfee“您的(设备)终身护航”订购均不可转让或移转至任何其他人员、PC 或设备。 如果在您的设备的使用期限内,您将您的设备出售或以其他方式转让给其他人,则您的 McAfee“您的(装置)终身护航”订购将失效并终止,您的设备的后继所有者没有权利安装、使用或拥有 McAfee“您的(装置)终身护航”订购。 任何试图转让、移转或重新安装 McAfee“您的(设备)终身护航”订购至其他 PC 或设备,或在最初的 PC 或设备或者最初的三台 PC 或设备(视具体情况而定)以外安装订购的行为,将使您安装、使用或拥有 McAfee“您的(设备)终身护航”订购的权利终止。 为了获取更新和接受支持,您必须定期更新您的 McAfee“您的(装置)终身护航”软件,并升级至 McAfee 同一产品等级软件的最新版本。 在任何时候,如果您决定升级替换 McAfee“您的(设备)终身护航”订购,则针对产品升级:(1) 您应支付该产品的适用费用;(2) 您不再享有“您的(设备)终身护航”的许可;并且 (3) 您的 McAfee“您的(设备)终身护航”订购和许可将自动终止,我们不另行通知或退还您之前支付的任何金额。

病毒清除、TechMaster 服务或病毒防护保证。 如果您的订阅包含病毒清除服务、TechMaster 服务,或享有我们的病毒防护保证,或我们或我们的一个合作伙伴访问您的设备以清除恶意软件或执行其他指定服务等类似服务的资格,则您的购买文档 和我们 网站公布的服务条款中可能规定更多的适用条款。 我们将提供商业合理的努力以执行恶意软件清除服务。 您理解并同意,不是所有恶意软件都可通过服务清除,我们不保证我们可从您的设备中清除所有恶意软件。 在法律适用范围内,我们不为由我们或我们的代表的这些服务或任何作为或不作为(包括疏忽)所导致的数据、软件损失及其恢复,或者系统或网络瘫痪负责。 如果我们参与处理您的密码或其他访问控制问题,我们强烈建议您在服务完成后重置此类密码。 您确认,您是设备软件许可的合法持有人,您使用 Internet 风险自负。 一旦您选择接受服务,您即确认您 (i) 可完全访问您为之购买了服务的硬件和软件,以及 (ii) 针对您的可能受到服务影响的硬件上的任何软件或数据,您已向其他介质完成备份。 本病毒防护保证需要有效的自动续订服务订阅,并受我们 网站上公布的附加条款和限制所制约。

密码管理。 您有责任确保您的密码和帐户的方方面面的安全。 您应确保您的主密码和加密密钥的安全,一旦遗失,您可能无法访问您的数据。 您独自对您帐户项下发生的任何活动负责,包括由使用您帐户的任何人进行的任何活动。 如有任何人未经授权使用或访问您的帐户,您必须立即通知我们。 我们不对您帐户的任何未授权使用或访问所导致的损失负责;然而,您可能须对由于未授权使用所导致的我们或其他各方的损失负责。 我们不具有您的加密数据的主密码,如果您忘记了密码管理功能或软件的主密码,则我们无法恢复这些数据。 我们同时提供密码管理软件的免费版本和付费版本。 免费版本限制您可以存储的单独帐户(例如网站或应用程序的登录账户)的最大数量。 对于您在促销期间免费下载的付费版本,促销期结束后,如果您已超过免费版本的最大允许数量,您将无权添加新的独立帐户。 您下载的 McAfee 密码管理软件的订购费用为软件下载时的所有公示订购费用,受到本协议的条款和条件制约。

联网顾问。 McAfee WebAdvisor 是软件(有相应网站),可就特定网站可能存在的特定风险为使用者提供意见指导。 WebAdvisor 软件在主流搜索引擎提供的链接旁显示彩色符号,相应网站的存档页提供影响网站评级的因素的相关信息。 网站评级主要通过自动方法实现;WebAdvisor 软件无法检测或检查网站设计的每个方面,也不可能确定网站所有者的意图。 我们无法控制第三方网站的内容,也不会对此承担责任,有些第三方网站可能包含您认为不良、不当或令您反感的内容。 网站评级不能作为特定网站的业务领域或信誉的保证,因此在任何情况下,评级都不代表我们对网站内容、主题、整体质量或有用性进行担保。

服务会话监视。 我们和我们的合作伙伴可能(但没有义务)监视和记录服务会话,包括为提升客户服务、内部培训和内部市场调研而发生的电话拨入和在线会话。 您在此准予我们:监视和记录服务,并在必需或合宜的情况下使用或披露信息,这些情况包括:为满足法律、法规或其他的政府要求,为向您或其他用户提供服务,或为提升我们给您的服务质量。

McAfee 家用扫描程序。 我们的一些产品可能包含一项名为“McAfee 家用扫描程序”的功能,它可以扫描家庭 Wi-Fi 网络上连接的所有设备,以识别并警告您可能存在安全性差的设备。 这些扫描定期执行,可以识别可能会带来安全风险的新设备。 您必须选择使用此项功能,以使其正常工作。 这样选择后,您可以按照在您选择时提供给您的产品说明,在任何时候选择退出。 选择使用此项功能,表示您已连接到家庭 Wi-Fi 网络;您有权授权 McAfee 扫描连接到家庭 Wi-Fi 网络的所有设备,以识别安全性差的设备;连接到家庭 Wi-Fi 网络的所有设备的所有者都了解 McAfee 家用扫描程序将试图从连接到您网络的每个设备收集数据,以识别那些可能具有弱安全性的连接设备;并且您不会向不希望 McAfee 家用扫描程序扫描其设备的个人提供家庭 Wi-Fi 网络密码。

身份信息保护服务的特定条款。

这些条款仅在您已注册、获得授权或者使用我们或我们信任的一个合作伙伴提供的身份信息保护服务的情况下适用(这些服务有时也称为“身份信息保护服务”)。  您在这些服务项下的权利可能在您的购买文档、注册文档,以及我们 网站公布的其他适用产品服务条款中指明

身份信息保护服务的部分功能仅向持有有效的社会安全号码的美国居民提供。 有关资格要求的完整列表,请参阅 此处。 注册服务时,我们将要求您提供以下类型的信息:(i) 联系信息,比如姓名、地址、电话号码和电子邮件地址;(ii) 身份相关信息,比如出生日期、驾驶证编号和社会安全号码;以及 (iii) 您的身份证明信息和财务信息,比如信用卡号。 要求此类信息旨在验证您的身份、向您收取服务的协议费用,以及向您履行服务义务,包括根据服务需要监控您的身份,以及与第三方(包括身份验证公司、第三方服务提供商、第三方数据供应商、消费者报告机构、信用局、支付验证公司、法律执行机构,等等)进行通信。 McAfee  隐私声明 概述我们(或代表我们行事的其他公司)收集、使用和共享与您的身份信息保护服务使用有关的信息的方式;您有责任在同意本许可协议或使用我们的服务前,查阅我们的隐私声明。

您理解,通过接受本协议并使用我们的身份信息保护服务,即表示您依据修订版《公平信用报告法案》(FCRA) 为我们和我们的员工、代理商、子公司、附属公司、承包商、第三方服务提供商、数据供应商和所有其他信用报告机构,包括 Experian、TransUnion、Equifax 及其附属实体,提供书面形式的说明(如这些条款所述)、准许和授权,以供我们访问和使用从每个国家信用或消费者报告机构获得的有关您(或您注册的儿童,如适用)的消费者报告(包括信用报告),并与第三方数据供应商和每个此类国家信用报告机构交换有关您的信息,以验证和监控您的身份以及向您提供身份信息保护服务。

美国公平信用报告法案 (FCRA)。 《公平信用报告法案》允许您从每个消费者报告机构请求并获取针对您的消费者文件中的所有信息进行的披露。 针对您的文件信息的全面披露必须从相应的消费者报告机构直接获得。 由 McAfee 身份信息保护提供或被要求提供的消费者报告,不构成 FCRA 或类似法律要求的消费者报告机构的信息披露。

依据 FCRA,您有权从每个国家信用报告机构免费获得年度信用报告。 您可依据 FCRA,在  www.annualcreditreport.com 申请您的免费年度报告。

以下情况下,您也有权从消费者报告机构免费获得您的信用报告副本:

根据该机构提供的消费者报告的信息,过去 60 天内,您曾被拒绝或限制享受消费者、保险、就业、政府许可,或者其他类型的政府利益。

根据该机构提供的消费者报告的信息,过去 60 天内,您曾被拒绝出租房屋/公寓,或者被要求支付高于通常要求的金额。

您以书面形式证明您已失业,并且打算在认证之日起 60 天内申请就业。

您以书面形式证明您在接受公共福利援助。

您以书面形式证明,您有理由相信,由于欺诈,此类消费者报告机构中与您有关的文件存在不准确的信息。

另外,如果您居住在科罗拉多州、缅因州、马里兰州、马萨诸塞州、新泽西州或佛蒙特州,您有权每年收到一份您的消费者报告的免费副本;如果您居住在佐治亚州,您有权每年收到两份您的消费者报告的免费副本。 对于伊利诺斯州的居民,依照法律,您可要求消费者报告机构免费或仅以象征性费用向您提供您的消费记录副本。 此外,消费者报告机构也可以合理价格向您提供您的消费者报告的一份副本。

《公平消费者报告法案》规定,您可对您的消费者报告中不准确或不完整的信息提出异议。 您不需要为纠正报告中不正确或不完整的信息,或者为从 Equifax、Experian 或 Transunion 等三家国家消费者报告机构或任何其他消费者报告机构获得您的消费者报告副本,而向任何消费者报告机构购买您的消费者报告。

Equifax、Experian 和/或 TransUnion 可能根据各自政策,在上述情形以外免费提供消费者报告的副本。 如果您希望联系 Equifax、Experian 或 TransUnion 以期直接从此类机构获取您的消费者报告副本,或者如果您想对 Equifax、Experian 或 TransUnion 信用报告文件中的信息提出争议,请联系以下实体:

Experian:1-800-EXPERIAN (1-888-397-3742)

Equifax:1-800-685-1111

TransUnion:1-800-916-8800

有关您在 FCRA 下的权利的完整概述,请点击 此处

其他免责声明和责任限制。 以下为 McAfee 身份信息保护服务适用的其他免责声明和责任限制:

您从我们或通过我们的服务获得的任何建议或信息,无论口头的或是书面的,均不在本协议明确规定之外构成任何保证。 身份信息保护服务以“现状”和“可用”基础提供。 McAfee, LLC、第三方服务提供商及其各自的数据供应商对服务不作任何明示或暗示的陈述或保证,并且拒绝承担任何明示或暗示的保证。 在不限制上述条款的情况下,Mcafee, LLC、第三方服务提供商及其各自的数据供应商不保证或担保身份信息保护服务的准确性、及时性、完整性、最新状态、适销性、非侵权,或针对特定目的的适用性,对全部或部分由身份信息保护服务或其数据使用所造成或导致的任何损失或伤害概不负责。

我们不是信用修复机构,或其他适用法律定义的类似监管机构,我们不提供信用修复建议。

我们的信用监控产品仅监控与消费者购买相关的信用文件,我们不将与消费者购买相关的信用文件与其他相应信用机构维护的任何信用文件比较或交叉引用。

我们不能监控所有业务的所有交易。

信用评分、报告和信用监控可能额外需要验证程序,其间信用服务将暂停,直到这些程序完成。 您应验证您的身份,否则我们将少量收取服务费用。

Vantage Score 信用评分是 Vantage Score 3.0 信用评分,基于分别来自 Equifax、Experian 和 TransUnion 的数据。 第三方可能使用不同的 Vantage Score 或不同类型的信用评分来评估您的信誉。

对于 McAfee® 身份盗窃保护加强版和高级版服务,Experian 和 TransUnion 的信用监控可能花费几天的时间才能开始。

您代表并向我们保证,您将使用身份信息保护服务(及其中任何信息)以免受或阻止实际的欺诈、未经授权的交易、索赔或其他责任,而不是出于任何其他目的。

对于超出我们合理控制而导致的延迟或运行失败,我们概不负责。

身份信息保护服务免费订阅有效期为自签订之日起一年。

放弃约束性仲裁和集体诉讼

涉及所有非欧盟客户。

争议仲裁约定。 由本协议、软件或服务引致或以任何方式与之相关的双方之间的任何类型的索赔、争议或纠纷,仅受小额索赔法院选择约束(本节下文说明),不论索赔或法律理论或补偿(“索赔”)的类型,均应通过保密的约束性仲裁解决。 本仲裁约定包括但不限于以下情形:(i) 与本协议(包括此类仲裁条款)的执行力和解释相关的索赔;(ii) 您的索赔,以及代您提出或与您相关的索赔,例如破产时员工、代表、中介、前任、后任、继承人、代理人或受托人提出的索赔;(iii) 与我们和/或我们的父母、附属公司、子公司、后任、代理人、员工或中介直接相关的索赔;以及 (iv) 可作为集体诉讼、私人检察长或其他集体、合并或代表诉讼的一部分提起的索赔,应明确理解并接受为,此类索赔仲裁必须仅以个人(非集体、非代表)的基础进行,仲裁员应有权力仅以个人(非集体、非代表)基础施以救济。 双方均同意,不在仲裁中进行集体诉讼、合并诉讼、私人检察长或其他代表索赔,也不在法院进行此等诉讼。 双方接受本仲裁约定,即表示双方同意放弃发起或参与任何方式的集体诉讼、代表诉讼、私人检察长诉讼或集体或合并诉讼的权利。

争议通知。 寻求仲裁的一方必须在发起仲裁前提前至少 60 天将争议书面通知另一方。 发给 McAfee 的通知应寄至:McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department。 通知必须包含您的姓名、地址和联系信息、引发争议的事实以及请求的救济。 双方将尽合理努力以在争议通知寄出之日起 60 天内通过非正式谈判解决任何争议。 在 60 天后,双方可以开始仲裁。 尽管明确了这些通知义务,双方必须在请求或要求仲裁索赔的适用时效内提出仲裁要求。  这些通知义务不会修改任何索赔的适用时效。

执行仲裁。 如有任何争议未能通过非正式谈判解决,则在任何一方要求下,任何索赔、争议或纠纷将完全通过受《联邦仲裁法》(“FAA”) 而非州法管辖的约束性仲裁处理。 对于个人消费者选择小额索偿法院(下文说明)的情况, 双方将放弃就所有争议在法院提起诉讼(或作为一方当事人或集体成员参与诉讼),呈交法官或陪审团审理的权利。 相反,所有争议将以个人身份呈交一名中立仲裁员解决,而且仲裁程序应当保密。 将依据美国仲裁协会 (AAA) 规则,选择已在其所在司法管辖区内取得律师资格并拥有至少十年经验的律师或退休法官或前法官担当仲裁员。 仲裁员受本协议条款的约束,且仲裁应受经本协议修改的 AAA《商业仲裁规则》或《消费者仲裁规则》(如适用)的管辖(“仲裁规则”)。 如需详细信息,请参阅 adr.org 或致电 1-800-778-7879。 除非索赔或反索赔的求偿金额低于 25,000 美元,仲裁员应出具足以解释裁决所依据的重要调查结果和结论的合理书面决定。 所有仲裁程序应使用英语,美国 FAA 根据本协议的约束性仲裁条款管辖仲裁的解释、强制执行以及程序。 仲裁裁决须保密,并仅在为取得判决所必要或法律另有规定时披露。 双方进一步同意,裁决可经任何具有司法管辖权的法院判决生效。 仲裁裁决仅应就仲裁中的索赔指定当事人之间的权利和义务,不得影响任何其他争议的权利和义务。

费用。 发起仲裁的一方应支付立案费。 如果您提起仲裁并获胜诉裁决,我们将偿还您的立案费。 我们将在听证会后首日支付相关费用。 所有其他费用将依据仲裁规则分摊。 然而,如果仲裁员裁定您无力承担立案费及其他费用,或者,如果您要求我们预付或偿还这些费用并且我们确定理由充分,我们将满足您的要求。无论哪方胜诉,各方均应承担各自律师、专家和证人的费用以及其他费用,但一方可按照仲裁员依适用法律作出的裁决从另一方追讨任何或所有费用。

小额索赔法院选择。  如果您属于个人消费者,并符合法院的起诉要求,您可以选择在您居住的县或加州圣克拉拉县的小额索赔法院起诉我们。

McAfee 保留采取临时性救济的权利。 本协议中的任何条款不得被视为限制或约束我们采取自助救济、遵守法律程序或获取临时性救济(例如,拥有相应司法管辖权的法院执行的禁令救济、逮捕、扣押)的权利;但规定,我们可以选择通过仲裁解决与此等临时性救济相关的任何争议。

冲突条款。 如果仲裁规则和本仲裁约定之间发生冲突,应以本仲裁约定为准。 如果本仲裁约定的任何部分被视为无效或不可强制执行,不得影响仲裁约定其他条款的效力;但规定 (a) 如果对集体仲裁的禁止规定被视为无效,则本仲裁约定应全部无效;以及 (b) 如果对以私人检察长身份提起的代表索赔之仲裁的禁止规定被视为无效,则仲裁约定仅对此等索赔无效。 本仲裁约定在本协议终止或取消后应继续生效。 如果本仲裁约定和任何其他适用仲裁规则之间发生冲突,应以本仲裁约定为准。

放弃陪审团审判。 如果由于任何原因,索赔在法院审理而非通过仲裁处理,双方同意不接受陪审团审判。 对于以任何方式与本协议相关或由其引致,或您从我们收到的软件或服务引致的任何争议,双方无条件放弃任何接受陪审团审判的权利。  如果进行诉讼,可以提交此段内容,作为对法院审判的书面同意。 此处不得影响争议仲裁约定的效力。

对于欧盟客户  – 在线争议解决服务 (“ODR”) 与替代性争议解决机制 (“ADR”)。 法律要求我们提供我们网站到欧盟 ODR 平台的链接: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint。 如果您向我们提出投诉,我们没有必要使用 ADR。 如果我们使用内部投诉处理程序没办法解决您提出的投诉,我们将就我们是否准备向 ADR 提起请求,通过书信或电子邮件联系您。 您可以通过我们的网站联系我们。

通用法律条款

本协议的管辖法律。 除非下文在当地法律部分另有规定,本协议、软件和服务的使用、双方的关系,以及本协议导致或与本协议相关的任何争议,包括双方之间的任何争议,将受纽约州法律(不包括其冲突法原则)的管辖并依其解释,但与仲裁相关的所有条款受 FAA 的管辖。 如果由于特定原因,纽约州的法律被裁决为不适用,那么除非下文在当地法律部分另有规定,本协议、软件和服务的使用、双方的关系,以及本协议导致或与本协议相关的任何争议,包括双方之间的任何争议,将受特拉华州法律(不包括其冲突法原则)的管辖并依其解释,但与仲裁相关的所有条款受 FAA 的管辖。 《联合国国际货物销售合同公约》及《计算机信息交易统一法》不适用于软件和服务。

数据攻击。 您确认某些安全漏洞事关数据攻击。 例如,病毒或其他恶意软件会:(i) 删除或破坏您的数据(有时是单个的文件,但有时甚至是通过破坏主引导记录或其他关键元素破坏整个磁盘);(ii) 修改您的文件(例如寄生型恶意软件依附并修改文件以令自身可以执行和/或传播);以及 (iii) 加密您磁盘上的文件(例如利用非对称加密的勒索软件)。 您保护自己免受此类攻击的最佳方式是经常把数据备份至其他设备或位置。 这样即便攻击软件删除、修改或破坏了您的数据,您仍有另一副本在手。 虽然我们将投入商业合理的努力以清除攻击性恶意软件或病毒,您应独自负有备份您设备上的所有数据和文件的责任,以便您的数据一旦受到攻击可以恢复。 不经此种备份,您可能无法恢复被删除、破坏或修改的数据。 我们不对此类数据攻击导致的数据或文件的损失或恢复,或系统或网络奔溃负责。

有限保证。 自购买之日起 30 天内(“担保期”),我们针对软件的付费版本,保证依据本协议授权的软件(包括在担保期内提供的更新,但不包括在担保期之外提供的更新)将可依据购买时我们提供的与软件有关的文档充分运行;承载软件并提供给您的任何有形介质(例如 CD-ROM,但不包其他公司生产的设备)没有材料和工艺方面的缺陷。 我们不保证或担保任何特定移动设备或计算机与软件或服务兼容,也不对您用以访问软件或服务的个人设备的运行提供担保或接受任何责任。 在违反本项有限担保的情况下,我们或我们的供应商对您的唯一补偿是,我们将酌情选择:退还您为授权支付的费用;更换承载软件的缺陷介质;重新执行服务;或提供您所在司法管辖区当地的消费者法律所要求的替代补偿。 由于适用出口管制法律和法规的限制,在某些国家/地区可能无法提供这些补偿。 如果有形介质有缺陷,您必须自费将其返还至购买位置,并且提供收据副本。 任何更换介质在原始保证期限的剩余期限内享有保证。

免责声明。 上述担保是您可享有的全部担保。它们替代所有其他明示或暗示的担保、陈述、条款和条件,包括有关适售性、性能、满意的质量、特定目的之适用性、所有权和未侵权的担保或状况。 除本节的有限担保外,软件或服务以“现状”提供。 您对选择软件和服务以达成您的预期结果,以及安装和使用软件或服务和所得结果负责。 我们不对软件或服务的使用或性能提供保证或担保。 我们不提供以下保证或担保:软件或服务可无故障运行、不会中断、没有错误或缺陷,或软件或服务可防御所有可能的安全威胁(包括第三方恶意行为)、不会因非我们引入或开发的病毒、感染、蠕虫或类似恶意代码发生故障或其他错误,或者软件或服务能满足您的要求。 我们不对任何停机或服务中断、任何数据或系统丢失或失窃,或任何其他由任何行为或入侵导致或与其相关的损害承担责任。

高风险活动。 软件或服务不具容错功能,并非设计或意在用于高风险活动,例如需要故障保护性能的危险环境,包括核设施运作、空中交通通信系统、武器系统、直接生命支持设备,或软件或服务的故障可直接导致死亡、个人伤害或严重实物或财产损坏的任何其他用途。 我们明确拒绝对高风险活动适用性的任何明示或暗示的担保。

责任限制。 在任何情况下,对于下列任何情形,我们或我们的供应商、许可方或其他第三方服务提供商不对您承担责任:(i) 发生间接损害、特殊损害、随附性损害或衍生性损害;(ii) 个人身份信息失窃、软件或服务替代产生费用;以及,(iii) 发生利润损失、商誉损失、个人薪资损失、工作停止、计算机崩溃或故障、数据丢失,或者发生任何疏忽,或任何其他间接性损害或损失。 对于任何情况下的直接损害,根据本协议,我们、我们的附属公司或我们的供应商、许可方或其他第三方服务提供商对您的累积责任不超过您为相应软件支付的价格;如果您使用免费软件,则为 100 美元(或等值国家货币)。 您同意本部分中所述的责任限制,并且确认,如果您不同意本条,软件的收费会更高。 本协议中的任何条款不会限制您依据您所在司法管辖区内现有消费者保护法律或其他适用法律所享有的不得通过合同放弃的权利。

出口管制。 本软件受美国出口管制的制约。 出口管理条例 (“EAR”) 和实施条例。 您同意,未经美国商务部工业和安全局或任何其他对出口或传输具有管辖权的政府机关授权,您不得直接或间接地向法律法规限制出口、传输或访问的任何国家或地区出口、传输,或允许其访问或使用软件或服务以及 其相关文档,包括技术数据。 除非经美国政府法规或特定许可授权,否则根据《美国联邦法规》第 15 卷第 744.21 部分,公司不得使用、转移或访问 McAfee 产品以用于任何与核武器、化学或生物武器、导弹技术、或军事最终用途或军事最终用户 有关的最终用途。  法律可能禁止向特定个人、实体或国家出口。如果 McAfee 得知用户受到相关法律的制裁或限制,并且履行本协议下的任何义务将违反相关制裁或限制,McAfee 将无义务履行本协议下的任何此等义务。 有关限制方的更多信息可在以下网站找到: 综合筛选清单 和 外国资产控制办公室制裁计划。 有关进口和出口 McAfee 产品的更多信息,请参阅 McAfee“出口合规”网页  https://www.mcafee.com/enterprise/zh-cn/about/export-compliance.html,页面将不定时更新。

第三方程序。 本软件和服务中包含的某些第三方材料可能受其他条款和条件的制约,这些条款和条件通常可在软件和服务随附的自述文件 (Read Me) 或“关于”文件中找到。 这些第三方材料可能包括第三方根据一个或多个开源或免费软件许可证(包括 GNU 通用公共许可证)授权的软件源代码,这些被视为“开源软件”。 开源软件根据与本协议不同的条款和条件授权,在某些情况下,可能与本协议的条款冲突,并应取代本协议的条款而适用。 如果开源软件许可要求我们散布与软件或服务或与软件或服务的任何修改相关的任何源代码,我们将应请求提供源代码。

不放弃。 除非我们以签字的书面文件表示放弃,否则我们不放弃本协议的任何条款。

合同效力独立性。 如果本协议的任何部分由于任何原因被裁定为不可强制执行,在将该部分视为予以省略的情况下,其剩余部分仍可完全强制执行;但规定,如果适用法律不允许限制集体诉讼或合并仲裁,则仲裁约定不得适用于任何此等诉讼或仲裁。

完整协议。 本协议构成您与我们之间的完整协议,并管辖您依本协议购买的软件和服务。 本协议取代您与我们之间先前有关软件和任一服务的任何协议以及任何其他通信、陈述或广告。

授权实体。 软件和服务可由以下任一法律实体授权给您:

如果在美国、墨西哥、中美洲、南美洲或加勒比海地区下载软件,则为 McAfee, LLC(一家特拉华州有限责任公司,营业地址位于 2821 Mission College Blvd., Santa Clara, California 95054, USA);

如果在加拿大下载软件,则为 McAfee Consumer Affairs North, LLC(一家特拉华州有限责任公司,营业地址位于 2821 Mission College Blvd., Santa Clara, California 95054, USA);

如果在欧洲、中东、非洲、环太平洋或澳大利亚地区下载软件,则为 McAfee Ireland Limited(营业地址位于 Building 2000 City Gate, Mahon, Cork, Ireland);或者

如果在日本下载软件,则由 McAfee, LLC 授权使用。 如果在日本下载软件,则所有服务由 McAfee Co., Ltd. 提供(营业地址位于 Shibuya Mark City West Building 12-1, Dogenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan)。

当地法律。 以下分条款包含将适用于本协议的某些司法管辖区当地法律的相关信息,并可取代本协议中引用的某些条款。

澳大利亚。 对于澳大利亚的消费者:

除有限担保为您提供的权益外,您还可根据与担保相关的产品或服务法律享有其他权利和补偿。 我们的产品提供 2010 年《竞争与消费者法》(Cth)(“澳大利亚消费者法律”)附录 2 规定必须提供的担保。 您有权因产品重大故障获得换货或退款,以及因可以合理预见的损失或损害获得补偿。如果产品未能达到可接受的质量,且故障尚不足以构成重大故障,您有权享受产品维修或换货。 本担保由 McAfee Ireland Limited 制定,McAfee Ireland Limited 的营业地址为:Building 2000 City Gate, Mahon, Cork, Ireland,但针对我们对澳大利亚客户的担保事宜,您可拨打 1800 998 887 征询。 任何依据本担保提出的索赔必须由您自费寄送至以下地址:

Legal Department
McAfee Security Australia Pty Ltd
Level 16
40 Mount Street
North Sydney, NSW, 2060
Australia

如果承载所交付软件的有形介质存有缺陷,位于澳大利亚的客户必须在发现缺陷后 14 天内,自费将缺陷介质及收据副本返还至我们。 我们将在收到之后 14 天内向您确认收到。

如果澳大利亚法律不允许排除或限制任何适用的明示或暗示的法定担保、条件、陈述或条款,则本条免责声明对您不适用。 在该种情形下,明示或暗示担保以适用法律允许的最小程度为限。

本条规定的责任限制对澳大利亚的消费者不适用。

本协议中的任何条款不会限制您依据您所在司法管辖区内现有消费者保护法律或其他适用法律(包括《澳大利亚消费者法律》)所享有的不得通过合同放弃的权利。

加拿大。 如果您在加拿大获得软件或服务,除非当地法律明确禁止,否则本协议、软件和服务的使用、双方的关系,以及由本协议导致或与本协议相关的任何争议,包括双方之间的任何争议,将受加拿大安大略省现行法律的管辖并依其解释。

法国。 Conformément aux dispositions de l’article L. 215-4 du code de la consommation, les clauses suivantes sont reproduites:

« Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction.

Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat.

Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur.

Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal. »

欧盟、冰岛、挪威或瑞士。 如果您在欧盟、冰岛、挪威或瑞士获得软件或服务,则适用您下载软件所在各国的法律。

日本。 如果您在日本获得软件或服务,则本协议、软件和服务的使用、双方的关系,以及由本协议导致或与本协议相关的任何争议,包括双方之间的任何争议,将受日本法律的管辖并依其解释,而不考虑其法律选择规则。

荷兰。 对于荷兰的客户,您的最初订购的任何自动续订将不限定期限,并依您的订购条款计费。 续订后,您可随时联系客户服务部并至少提前 30 天发出您欲终止订购的通知以终止续订的订购,然后我们将依据当地法律按比例退款。 如果您不希望自动续订您的订购,必须在您的首次订购到期前提前 30 天在您的帐户设置中关闭自动续订。

McAfee 的联系信息

客户服务和技术支持: http://service.mcafee.com

争议:

Attn: McAfee Legal Department
5000 Headquarters Drive
Plano, Texas 75024

MFECONSUMER.EULA.2020.06.29.GENERAL

McAfee Secure Home Platform


Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”).  In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).

By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you.  If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.

McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.

1. SHARING OF DATA

You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.

2.  PRIVACY

Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you.  You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party. 

3. ADDITIONAL PROVISIONS REGARDING THE APP 

Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network.  You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.

4.  UNLAWFUL AND PROHIBITED USE

As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.

Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.

5. SECURITY WARNING

Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.

6. AVAILABILITY OF THE PLATFORM; AUTOMATIC UPDATES

Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.

Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.

7. PROPRIETARY RIGHTS

McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.

Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources. 

8. LIMITED LICENSE

We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you.  Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement.  Upon any termination of this license, you must immediately cease all use of the Platform and App. 

9.  LIMITED WARRANTY; DISCLAIMERS

Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.

Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.

The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.

In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.

You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.

Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at McAfee.com. If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.

10. LIMITATION OF LIABILITY

Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss.  In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars).  Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.

11. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.

12. BINDING ARBITRATION AND CLASS ACTION WAIVER

Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv)  Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis. You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court.  By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.

Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration.  Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, you or we may commence arbitration.

Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA.  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see adr.org or call 1-800-778-7879. 

All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.  You and we further agree that a judgment may be entered upon the award by any court having jurisdiction.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.

Costs. The party initiating the arbitration shall pay the initial filing fee.  If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee.  We will pay the fees and costs for the first day of any hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.

Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.  If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of these Terms.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.

Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial.  You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services).  In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.

13. GOVERNING LAW

Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.

14. TERMINATION

These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.

15. SEVERABILITY

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

16. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.

17.  LICENSING ENTITIES

The Platform is licensed to you by one of these legal entities:

(a) McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;
(b) McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or
(c) McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.

18. LOCAL LAW

The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.

Australia – For consumers in Australia:

The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:

Legal Department

McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060

For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.

The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.

The limitations on liability set forth in Section 10 do not apply to consumers in Australia.

Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.

Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.

European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.

Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.

19. ADDITIONAL TERMS FOR THE APP

NOTICE REGARDING APPLE

Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:

You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.

Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.

Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.

Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.

Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.

Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to: http://service.mcafee.com

Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.

20. CONTACT US

Virus Removal & Techmaster Services

Terms of Service – Virus Removal & TechMaster Services

Thank you for using McAfee Virus Removal Service or TechMaster services (“Service or Services”), provided by McAfee or one of our affiliates (“we” or “us”). This is a legal agreement between us—installing or accessing our software or using our Services means you are agreeing to these terms, so please read them carefully.

These Terms of Service (“Agreement”),along with our License Agreement,  cover your rights to use the Services, restrictions on that use, our right to automatically renew and charge you for any subscription services (“Subscription Services”), and your agreement to arbitrate any dispute that may arise between us.  We have included links to our Privacy Notice as well as system requirements and other limitations specific to your purchase that are available on our website by visiting the product description page or data sheet that corresponds to your purchase, all of which are incorporated by reference and together create this legal Agreement that applies to you. PLEASE PAY PARTICULAR ATTENTION TO THE BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN THE LICENSE AGREEMENT THAT AFFECT HOW DISPUTES ARE RESOLVED.

If you are accepting these terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person, company or legal entity to these terms.

1. Accepting this Agreement and Modifications – By using our Services or clicking an acceptance button and/or installing any software, you agree unconditionally to be bound by our License Agreement and these Terms of Service and acknowledge that it is enforceable as a written contract signed by you. If you do not unconditionally agree to all of these terms, do not use the Services or install, use or access our software. WE MAY MODIFY THIS AGREEMENT FROM TIME TO TIME AT OUR SOLE DISCRETION FOR ANY REASON. For example, we may need to reflect changes in the law or updates in how the Services are provided. It is very important that you keep your account information current, including your email address and other contact information. If we make material changes to this Agreement, we will communicate the changes to you via the contact information you provided (or through other means) and give you an opportunity to review and accept or reject the updated Agreement as set out below.

For paid subscriptions, you accept change(s) to this Agreement by renewing the subscription, and the change(s) will be effective upon the next renewal of your subscription. If you do not agree to the Agreement as amended, then you reject the Agreement by turning off auto renewal and ceasing all use of the Service. If you violate this Agreement, we may terminate your access to and use of Services.

For free Services, you accept change(s) to this Agreement by continuing to use the free Services after the notice described in this section. If you reject the updated Agreement, your right to use the free Services is terminated and you must cease all access to and use of the free Services. If you violate this Agreement, we may terminate your access to and use of the free Services.

2. Services Description – Our Services cover a wide range of technical support issues on specified PCs, tablets and mobile devices (“Device” or “Devices”).  During the applicable term, you are entitled to contact our support specialists (“Service Agent”) through telephone, chat, or remote computer access to obtain the specific type of Service you purchased (“Service Ticket”).  The Service Agent will undertake reasonable efforts to complete the Service during your interactive session.  You will have seven days after the session concludes to contact us for additional assistance for the same issue before we consider the Service Ticket fulfilled and closed.    Additional limitations may apply depending on the specific terms of the offer as set forth in Section 6.

3. Specific Services and Non-Transferability – You may have purchased one or more of any of the following Services as described below:

SERVICES DESCRIPTION OF SERVICE
Virus Removal Service Our Service Agent assesses your Windows PC to determine whether it has been infected by malware, and uses commercially reasonable efforts to diagnose and remove any malware found.
Tune-Up for PC Our Service Agent assesses the operational health of your computer, and takes steps to improve its efficiency. This may entail adjustments to system settings and the disabling or removal of unnecessary applications and system clutter.
Set-Up & Optimize Our Set-Up & Optimize services offer remote, over the phone guidance in setting up your computer, smartphone or tablet. Get experienced help setting-up your home network, connecting the right peripheral devices, improving your PCs performance, or installing common software.
Advanced Troubleshooting Our Advanced Troubleshooting services offer remote, over the phone help for troubleshooting and resolving computer problems or optimizing your PC performance.
Concierge Gold A subscription that includes all the Services described above.
Concierge Platinum A subscription that includes all the Services described above, as well as a one-year license for McAfee Total Protection and McAfee TechMate.

The Services are not transferable. You may not sell, lease, license, rent, loan, resell or otherwise transfer, with or without consideration, the Services, without our written approval in advance. You may not permit third parties to benefit from the use or functionality of the Services via a timesharing, service bureau or other arrangement on behalf of any other third party or with respect to any hardware or software not personally owned by you. This Agreement shall apply to any other Services whether or not listed in the chart above, if there is no other applicable terms of service.

4. System Requirements and Your Obligations – All hardware, software and system requirements for utilizing our Services are listed on our website on the PDP. To receive the Services, a high speed internet connection is highly recommended and may be required. Some Devices may not be able to receive the Services even if initial testing shows that your network connection is qualified, or that your Device type and/or operating system is supported.

You agree that you are a legal license holder of the software on your Device and your use of the Services and the Internet is solely at your own risk. To receive the Services, you must agree to: (1) follow the procedures and fulfill the requirements we provide for the Services; (2) work with the Service Agent performing the routines they specify; (3) have full access to your Device and hardware that are the basis of the problem, (4) backup your Device content before your session begins; (5) be responsible for any loss, alterations or corruption of your data, software, or files; (6) ensure your Device meets all requirements and specifications required for each software application installed; (7) provide the Service Agent with required passwords and key codes; (8) ensure you have all legal rights, including copyrights for all software and other files on your Device; (9) assume responsibility for problem resolution due to third party hardware and software compatibility issues; and (10) indemnify us and our subcontractors from and against any and all liabilities, damages, claims, or proceedings arising out of your failure for not complying with the above items.

5. Remote Access and Third Party Applications – In order to provide the Services, we may ask you to download and install certain tech support enablement software (“Support Tools”) that allows remote access to your Device. You authorize us to remotely access and take control of your Device using the Support Tools during any interactive sessions. If you do not authorize remote access, do not download the Support Tools. We may use third party Support Tools with additional licensing terms that apply. We will undertake reasonable efforts to remove the Support Tools after each session; however, the Support Tools may leave behind system report(s) and/or activity log file(s). In addition, for subscription services, we will install TechMate software on your Device, which performs tune-ups and other system performance improvements during the term of your subscription. This software will be deactivated upon the expiration of the subscription.

6. Service Limitations – Services may be subject to any of the following limitations; refer to the applicable Product Description Page ("PDP"), your purchase confirmation email and/or offer details for limitations specific to your purchase:

  • Language and geographic limitations;
  • System limitations;
  • Specific terms of the offer.
      

7. Limited Redemption Period and Refund Rights – Your right to use any of the Services, as well as your rights to obtain a refund for any service not used, vary depending on the type of Service(s) purchased as specified on your purchase confirmation email. Note: Some states and jurisdictions do not allow for the limitation of refund rights as described in this clause so this clause many not apply to you. Furthermore, this clause does not affect any other applicable refund rights.

8. Single Incident Services: Payment and Refunds – Single Incident services (“Single Incident Services”) shall be provided on a per-incident basis. The term “per-incident” means that the service will address a single issue or problem for a customer.   You agree that we may charge to your credit card or other valid payment mechanism requested by you and approved by us all amounts due and owing to us for any Single Incident Service. Unless otherwise agreed by us in writing, all payments for the Single Incident Services must be made at the time of purchase prior to receiving the Services from us.  Refunds are only available for paid, standalone purchases of Single Incident Serviceware suite.

  • For PC Tune-Up Incident Services, you are eligible for a refund within thirty (30) days of purchase in the event any of the folowing apply:

1. Purchased the wrong service offering
2. Service was not used
3. Issue could not be resolved
4. Service was not available
5. Duplicate purchase or other error in purchase

  • For Single Incident Services such as VRS, your eligibility for a refund is subject to applicable redemption limitations as set forth on the PDP.   All Single Incident Services have a customer satisfaction 30-day money back guarantee.

No refunds are offered for Services bundled with other software or included in a software suite.

9. For Subscription Services: Automatic Renewal and Cancellation – See "Payment & Support Terms" in the License Agreement

10. Refunds on Subscription Services: Refunds on Subscription Services are permitted as follows subject to any additional limitations set out on the corresponding PDP:

Product 0 incidents
0-3 months
0 incidents
4-6 months
0 incidents
6-9 months
0 incidents
>9 months
1 incident used
 
2 incidents used
 
More than 2
 
Concierge Gold 100% 80% 70% 30% 65% 35% 0%
Concierge Platinum 100% 75% 65% 25% 60% 20% 0%

11. Privacy – For information on how we collect, use, and share your personal data through our website, products, services, and web-based mobile applications, please see our Privacy Notice.

12. Disputes: See the License Agreement Provision on Binding Arbirtaration and Class Action WaiverContracting Entities: 

13. Contracting Entities: The Services are offered to you by one of these McAfee legal entities:

  • McAfee, LLC, a Delaware limited liability company, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Software is downloaded in North America, Central America, South America, or the Caribbean;
  • McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Software is downloaded in Europe, the Middle East, Africa, the Pacific Rim, or Australia; or
  • McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan

14. Limitation of Liability, General Legal Provisions, and Governing Law:  See License Agreement.

15. Entire Agreement. Notwithstanding any of the foregoing, nothing in the terms will derogate from any rights you may have under existing consumer protection legislation or other applicable laws in your jurisdiction. The terms, including the License Agreement and Privacy Notice which are incorporated into this Agreement are the entire agreement between the parties relating to the Services and: (i) supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevail over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties, provided however that between any corresponding Product Description Page and this Agreement, the Product Description Page controls. The terms shall terminate immediately upon your breach of any term contained herein and you shall cease use of the Services. The disclaimers of warranties and damages and limitations on liability set forth in the terms shall survive termination.

16. McAfee Contact Information

Customer Service & Technical Support: http://service.mcafee.com

Disputes:
Attn: McAfee Legal Department
5000 Headquarters Drive
Plano, Texas 75024

 

McAfee Refund Policy


What is the refund policy for McAfee products?
Document ID: TS102153

Summary

McAfee Refund Policy
McAfee offers a money-back guarantee on most McAfee-branded consumer products if you are not satisfied with your product for any reason. However, eligibility for a refund depends on a number of factors including, but not limited to, the type of product, subscription term, duration since purchase, where it was purchased, and so on.

Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable. If you receive a refund for your purchase, you are obligated to uninstall the software. In addition the license might, at McAfee's sole discretion, be disabled to prevent further use.

Who is eligible
Annual subscribers to a McAfee Consumer or Small Business Security product that make a request within 30 days of a product purchase. McAfee does not provide partial refunds. The 30-day money back guarantee is not available for monthly subscribers.

If you are an individual user, and have acquired the products or services covered under this program for your personal or small business use, you can cancel your purchase from McAfee and obtain a refund within a set time frame from the original purchase. If the purchase is outside of the following time frames, the refund will be denied:

  • 30 days for Annual Subscription Services
  • 30 days for Retail Products

If your annual subscription has been automatically renewed, McAfee will gladly provide you a full refund if your request is made within 60 days of being charged.

NOTE:  For users who purchased products from a retail store, see the instructions in TS102152

Who is not eligible
Monthly subscribers—individual users who cancel their monthly membership will no longer be charged in the next month of their subscription.

Customers from the Netherlands
The above does not apply for Dutch customers; customers from the Netherlands are required to contact Customer Service for more details.

Use our Virtual Agent to help you determine if you are eligible
If you prefer guidance while resolving this issue, click here to see our guided steps: http://www5.nohold.net/McAfeeEndUser/login.aspx?pid=3&login=1&ruleid=184
NOTE: When you click the link above, a new window will open. Simply follow the prompts and, when you have completed the guided steps, close that window.

How to Contact Customer Service
McAfee strives to deliver quality products, service, and support. If you are within the time frame for a refund and would like to request a refund, or you are from the Netherlands, contact one of our customer service representatives at our Customer Service Homepage: https://service.mcafee.com/ContactCustomerService.aspx?lc=1033&sg=CS&pt=1

Removal Instructions
In accordance with the license agreement, after you receive your refund you must delete all program files for the product that you return. For uninstall instructions, see the following articles:

Previous Document ID
CS40107

McAfee Website Terms of Service


1. Introduction and Scope

This document is an agreement between You and McAfee, LLC and its subsidiaries (“McAfee,” “our,” “we” or “us”). You acknowledge and agree that by accessing or using this website or other websites or webpages owned and operated by McAfee or its subsidiaries, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”) and any additional terms that apply. These Terms of Service govern your access to and use of McAfee.com and other websites or webpages owned and operated by McAfee or its subsidiaries (the “McAfee Sites”), including any content functionality and services offered on or through the McAfee Sites. If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use the McAfee Sites.

Please consult our [Legal Landing Page] for more information regarding our [Privacy Notice], [DMCA Copyright Policy], [Refund Policy], [Terms of Sale], [Anti-Piracy Policy], [Trademark Guidelines], [Virus Protection Pledge] and other valuable information (the “Policies”). All of these policies are incorporated into these Terms of Service by reference.

2. Change to the Terms of Service

McAfee may revise these Terms of Service at any time without giving notice. All revisions are effective immediately when posted, and apply to any access to and use of the McAfee Sites thereafter. Your continued use of the McAfee Sites following the posting of changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any changes made to these Terms of Service, you may not access or use the McAfee Sites.

3. Accessing the McAfee Sites and Account Security

We reserve the right to withdraw or amend any of the McAfee Sites, and any service or material we provide on the McAfee Sites, at our sole discretion without notice. We will not be liable if for any reason all or any part of the McAfee Sites are unavailable at any time or for any period. From time to time, we may restrict access to some parts of the McAfee Sites, or all of the McAfee Sites, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the McAfee Sites.
  • Ensuring that all persons who access the McAfee Sites through your internet connection are aware of these Terms of Service and comply with them.

To access the McAfee Sites or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the McAfee Sites that all the information you provide on the McAfee Sites is correct, current and complete. You agree that all information you provide to register with the McAfee Sites or otherwise, including but not limited to through the use of any interactive features on the McAfee Sites, is governed by our Privacy Notice, and you consent to all actions we take with respect to your information consistent with our Privacy Notice.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the McAfee Sites or portions of them using your user name, password or other security information. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

You agree that you are entirely responsible for the security of your password and for all aspects of keeping your account secure. Furthermore, you are entirely responsible for any and all activities that occur on your account. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you can be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service. Additionally, we reserve the right to determine if you have violated these Terms of Service, and to take any other action we deem appropriate, including termination or suspension of your access to and use of the McAfee Sites.

4. Intellectual Property Rights

All content, features and functionality on the McAfee Sites, including, but not limited to, Marks (defined below), designs, text, graphics, sounds, images, videos, software, and other McAfee Site materials are the intellectual property of McAfee, one of its affiliates, its licensors or other providers of such material, and (i) are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and (ii) except as stated herein, may not be modified, copied, displayed, transmitted, published, reproduced or distributed in any form without our prior written permission. If you wish to make any use of material on the McAfee Sites prohibited by this section, you may request permission by writing to: media@mcafee.com

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the McAfee Sites in breach of these Terms of Service, your right to use the McAfee Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the McAfee Sites or any content on the McAfee Sites, except for the nonexclusive, limited license expressly granted to you, is transferred to you, and all rights not expressly granted are reserved by McAfee. Any use of the McAfee Sites not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and other laws.

Provided that you comply with these terms, McAfee grants to you a nonexclusive, limited license to access and use the McAfee Sites as a current or potential customer, vendor, or business partner of McAfee or for non-commercial purposes. You may not use the McAfee Sites for any other purpose. We reserve all rights not expressly granted herein.

5. Trademarks and Brands

McAfee, the McAfee logo, and all related names, logos, product and service names, designs and slogans (“Marks”) are the exclusive and valuable property of McAfee or its subsidiaries. The Marks can only be reproduced or displayed with our specific prior written permission, and only in accordance with [McAfee Trademark Policy and Guidelines.]

6. Limited Copyright Permission

Subject to the terms of an applicable software or service license or other written agreement, McAfee grants you permission under its copyrights to display, copy, or download materials from the McAfee Sites for personal, non-commercial and informational use only, provided that You DO NOT:

  • Modify the Materials;
  • Remove or alter any copyright or other proprietary notices contained in the Materials;
  • Frame or utilize framing techniques, to display the Materials at a domain not owned by McAfee; or
  • Use any McAfee-owned mark or product name as a meta-tag or other “hidden text” for search engines in a manner that does not inure benefit to McAfee.

7. Translations

Where McAfee has provided a translation of the English-language version of a McAfee Site, these Terms of Service, or other materials, you agree that:

  • The translations are only for your convenience;
  • The English-language version governs your use of the materials provided by McAfee; and
  • The English-language version shall take precedence in the event of a conflict between the English-language version and the translated version (except as prohibited by local law).

8. Errors

The McAfee Sites may contain typographical, technical inaccuracies or other content errors. We do not warrant the accuracy of any information posted on the McAfee Sites. You should use only the current McAfee Sites dedicated to your country or geographic region and also confirm the accuracy and completeness of information through sources other than the McAfee Sites before making decisions relating to products, services or other matters made available through the McAfee Sites. We disclaim all liability and responsibility arising from any reliance placed on information posted on the McAfee Sites by you or any other visitor to the McAfee Sites, or by anyone who may be informed of any of its contents.

9. User Contributions 

The McAfee Sites may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the McAfee Sites.

All User Contributions must comply with the Content Standards set out in these Terms of Service.

Any User Contribution you post to the McAfee Sites will be considered non-confidential and non-proprietary. By providing any User Contribution on the McAfee Sites, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
  • All of your User Contributions do and will comply with these Terms of Service.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not McAfee, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the McAfee Sites.

We reserve the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates these Terms of Service, including the Content Standard, infringes any intellectual property right or other right of an person or entity, threatens the personal safety of users of the McAfee Sites or the public or could create liability for McAfee.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the McAfee Sites.
  • Terminate or suspend your access to all or part of the McAfee Sites for any or no reason, including without limitation, any violation of these Terms of Service.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the McAfee Sites. YOU WAIVE AND HOLD HARMLESS MCAFEE AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MCAFEE OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER MCAFEE OR ANY OF THE FOREGOING PARTIES OR LAW ENFORCEMENT AUTHORITIES.

We do not undertake to review material before it is posted on the McAfee Sites, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section. 

10. Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service and our Privacy Notice.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote or assist any unlawful act.
  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

11. User Information; Copyright Infringement

If you elect to submit any information, including any confidential or proprietary information, other than credit card information, through the McAfee Sites, it will be deemed and treated by McAfee as NON-CONFIDENTIAL. Other than credit card information, if you submit any information to McAfee through the McAfee Sites, you hereby grant us a royalty-free, perpetual, worldwide, irrevocable, non-exclusive license (including a waiver of any moral rights) under your intellectual property rights to use, copy, modify, display, perform and distribute any such submitted information, and to incorporate any submitted information into other works in any form, media, or technology now known or later developed. We are not responsible for the accuracy of content on any area of the McAfee Sites where users may post or transmit information. McAfee’s Privacy Notice outlines the manner in which we (or others acting on our behalf) collect, use and share information about you in connection with your use of the McAfee Sites, and it is your responsibility to review our Privacy Notice prior to agreeing to these Terms of Service.

For any claims that any content on the McAfee Sites, including user submissions, infringe upon any third-party’s intellectual property rights or rights of publicity or privacy, please refer to our DMCA Copyright Policy for the proper notification procedure.

12. Information About You and Your Visits to the McAfee Sites

All information we collect on the McAfee Sites is subject to our Privacy Notice. By using the McAfee Sites, you consent to all actions taken by us with respect to your information in compliance with the Privacy Notice.

13.  Additional Terms

The McAfee products and services offered on the McAfee Sites may be subject to additional terms and conditions. Additional licensing terms and conditions apply for software you download from the McAfee Sites (including software that is required for use of certain McAfee services), which are disclosed in an End-User License Agreement (“EULA”) that accompanies or is included with such software. Use of the software is governed by the terms of the EULA. Any software that is made available for download from the McAfee Sites or for which a fee is charged is the copyrighted work of McAfee or its suppliers. If you purchase McAfee products or services, you will be unable to install any software that is accompanied by or includes a EULA, unless you agree to the terms and conditions of such EULA.  Any reproduction or redistribution of the software not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Unless indicated otherwise, if there is a conflict between these Terms of Service and the additional terms, the additional terms will govern.

14. Third-Party Content and Links

The McAfee Sites may display content provided by third parties and links to third-party web pages, including advertisements and solicitations to purchase their products or services. You acknowledge that we are not responsible for the third-party content. You also agree that we ARE NOT responsible or liable for any losses or damages you experience with any third-party content upon which you chose to rely or advertisements to which you respond, and that you must contact the third party directly for any remedies that may be available to you. We are not responsible for any transactions you may enter into with third parties, regardless of whether you discovered them or linked to them from the McAfee Sites. If you access a non-McAfee-owned or controlled website, even if it displays one of our Marks, it is independent from McAfee and we do not have any control of the content on that website. We also are not responsible or liable to you or any third party, for any inaccuracies or other issues with the content of any materials provided by any third parties.

15.  Linking to the Website and Social Media Features

You may link to the McAfee Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

The McAfee Sites may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on the McAfee Sites.
  • Send e-mails or other communications with certain content, or links to certain content, on the McAfee Sites.
  • Cause limited portions of content on the McAfee Sites to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

  • Establish a link from any website that is not owned by you.
  • Cause the McAfee Sites or portions of them to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the McAfee Sites other than the homepage of one of those sites.
  • Otherwise take any action with respect to the materials on the McAfee Sites that is inconsistent with any other provision of these Terms of Service.

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Service.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

16. Domain-Specific Terms

Additional terms that apply to certain domains owned by McAfee are described below. Please note that specific pages on those domains may have additional terms that are not described here.  

  • SiteAdvisor.com: SiteAdvisor is a software program and website that provides users with an opinion to guide users about certain risks that may be associated with a website. The SiteAdvisor software displays color-coded symbols next to links provided by major search engines, and the SiteAdvisor.com site has dossier pages to provide information on the factors that affect the site rating. The SiteAdvisor site ratings are primarily derived using automated methods; the software cannot detect or examine every possible aspect of website design, nor can it determine the intent of the site owner. McAfee does not control or assume responsibility for the content of the third-party sites, and some of the third-party sites may have content that you find objectionable, inappropriate, or offensive. THE SITEADVISOR SITE RATINGS ARE NOT A GUARANTEE OF ANY PARTICULAR SITE’S SPECIFIC PRACTICES OR TRUSTWORTHINESS, AND IN NO CASE DO THE SITEADVISOR SITE RATINGS REPRESENT AN ENDORSEMENT BY MCAFEE OF THE SITE’S CONTENT, GENERAL SUBJECT MATTER, OVERALL QUALITY, OR USEFULNESS.  
  • McAfeeSECURE.com: The McAfee SECURE service is a paid service for website owners that examines their websites for potential vulnerabilities on a daily basis, and, if no issues are found, enables the site to display a McAfee SECURE trustmark. The McAfeeSECURE.com domain has additional specific terms governing the McAfee SECURE service at this link: https://www.mcafeesecure.com/terms. - See more at: https://www.mcafee.com/consumer/en-us/legal.html#sthash.SzX6rJO9.dpuf

17. Regional Product Availability

The McAfee Sites may contain references to McAfee products and services that are not available in your country or region. McAfee may not intend to announce or make available such products and services in your geographical region. For the most accurate product and service availability, please use your country- or region-specific McAfee website.

18. Export Control Laws

Any software downloaded from the McAfee Sites is subject to applicable export laws and regulations. The export or reexport of software in violation of export control laws and regulations is strictly prohibited. By downloading, purchasing or using any software from the McAfee Sites, you acknowledge that you have read and understood this notice and agree to comply with all applicable export laws and regulations.

19. DISCLAIMER OF WARRANTY

YOUR USE OF THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES IS AT YOUR OWN RISK. THE MCAFEE SITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MCAFEE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. MCAFEE DISCLAIMS ANY WARRANTY THAT THE MCAFEE SITES, OR YOUR ACCESS TO THE MCAFEE SITES, WILL BE UNINTERRUPTED, SECURE, RELIABLE, TIMELY OR ERROR-FREE. MCAFEE DOES NOT REPRESENT OR WARRANT THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OPERABILITY, OR AVAILABILITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR MATERIAL DISPLAYED OR DOWNLOADED FROM THE MCAFEE SITES. YOUR USE OF THE MCAFEE SITES, INCLUDING IF YOU DOWNLOAD OR OTHERWISE OBTAIN PRODUCTS, MATERIALS OR DATA THROUGH THE USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS, IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM USE OF THE MCAFEE SITES, SERVICES, OR PRODUCTS OR THE DOWNLOAD OF SUCH PRODUCT, MATERIAL OR DATA. IF THE JURISDICTION WHERE YOU ARE LOCATED LIMITS THE EXCLUSION OF WARRANTIES, THEN THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT AVAILABLE UNDER THE LAW.

20. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES IS MCAFEE, ITS AFFILIATES, SUBSIDIARIES OR LICENSORS LIABLE TO YOU FOR ANY DIRECT OR INDIRECT DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, INCIDENTAL, RELIANCE, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES WHETHER OR NOT FORESEEN, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, LOSS OF GOODWILL, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RELATED TO OR ARISING FROM THE MCAFEE SITES OR ON ACCOUNT OF YOUR USE, MISUSE, OR RELIANCE ON THE INFORMATION, SERVICES OR PRODUCTS AVAILABLE ON THE MCAFEE SITES, INCLUDING WEBSITES LINKED TO OR ACCESSED FROM THE MCAFEE SITES AND ANY PRODUCTS DOWNLOADED FROM, OR SERVICES ACCESSED THROUGH THE MCAFEE SITES. THIS LIMITATION OF LIABILITY SHALL APPLY WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY (EVEN IF MCAFEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT OF APPLICABLE LAW.

21. Indemnification

You agree to defend, indemnify and hold harmless McAfee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the McAfee Sites, including, but not limited to, your User Contributions, any use of the McAfee Sites’ content, services and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the McAfee sites.

22. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE MCAFEE SITES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

23. Governing Law

These Terms of Service and all claims related to them, their execution, or the performance of the parties under them, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence, and shall not be governed by the provisions of the United Nations Convention on Contracts for the International Sale of Goods, the Brussels or Lugano Conventions, or the Rome or Rome 1 Conventions.

24. Waiver and Severability

No waiver by McAfee of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of McAfee to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Service will continue in full force and effect.

25. Entire Agreement

These Terms of Service, our Privacy Notice and other Policies incorporated by reference constitute the sole and entire agreement between you and McAfee with respect to the McAfee Sites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the McAfee Sites.

26. Force Majeure

Under no circumstances shall McAfee, its affiliates, subsidiaries, or licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, loss of data, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air-conditioning.

27. Comments and Concerns

The McAfee Sites are operated by McAfee, LLC.

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.

All other feedback, comments, requests for technical support and other communications relating to the McAfee Sites should be directed to: media@mcafee.com

LAST UPDATED: June 14, 2017

McAfee Virus Protection Pledge


What is McAfee Virus Protection Pledge?

From the moment you subscribe, we’re here to help keep your devices virus-free with our multi-layered protection. We want you to know that you can browse, bank and shop online safely with the knowledge that you have one of the best security services in the world protecting your digital life.

The Virus Protection Pledge provides you with the confidence that in the event a supported device gets a virus, a McAfee expert will remove it. If we can’t, we will offer a refund.

Our Virus Protection Pledge (VPP) is subject to and governed by the Virus Protection Pledge Terms & Conditions and the McAfee License Agreement.

To qualify for VPP and its virus removal and refund features, you must be enrolled in our auto-renewal service and meet the requirements set forth in the Full Terms. Below is a summary of the key terms:

  1. VPP is only valid for qualifying products, supported devices and specified languages and countries, as set out in our System Requirements.
  2. Your subscription must be actively enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. If you opt out of auto-renewal, you will not be entitled to VPP and its free virus removal service and refund features.
  3. To be eligible for the VPP virus removal service and qualify for a refund in the event we cannot remove a virus, you must have a McAfee anti-virus product installed and active on the qualifying device prior to the infection of the virus.
  4. Standalone services and products which do not include AV Protection, such as McAfee WebAdvisor or McAfee True Key, are not covered. Additionally, this Pledge does not apply to small business or enterprise products and services.
  5. A high speed internet connection is required to perform the virus removal service.
  6. Eligibility ends when your paid subscription ends.
  7. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required. Our refund will be a full refund of the actual price paid for the current subscription term.
  8. Applicable law or regulation(s) of the country in which you reside may limit or alter the availability or scope of the Pledge.

THIS REFUND DOES NOT APPLY TO, AND WE ARE NOT RESPONSIBLE FOR, ANY LOSS OR DAMAGES CAUSED BY A VIRUS OR OTHER MALWARE.

Virus Protection Pledge – Terms & Conditions

If we are unable to remove a virus or other malware from your Qualifying Device protected by our Anti-Virus Software, you are entitled to obtain a refund (the “Pledge”) as described in these Virus Protection Pledge Terms & Conditions (these “Pledge Terms”). These Pledge Terms are subject to and governed by the McAfee License Agreement available on our website which is hereby incorporated by reference. All refunds are expressly conditioned upon your agreement to the McAfee License Agreement and these Pledge Terms.

  1. Refund Eligibility
    In order to be eligible for a refund, you must meet the following conditions:
    1. The Pledge only applies to qualifying device(s) that meet the System Requirements specified in the McAfee License Agreement (each a “Qualifying Device”). Additionally, a high speed internet connection is required.
    2. You must have a McAfee anti-virus product installed and active on the qualifying device which is covered by the Pledge (“Anti-Virus Software”) prior to the infection of the virus. The Anti-Virus Software covered by the Pledge are listed in the System Requirements. The Pledge does not apply to standalone services and products which do not include virus protection, such as: McAfee WebAdvisor, McAfee True Key, McAfee Battery Optimizer, TechMaster PC-Tune Up, McAfee Mobile Security for iPhone and iPad, and McAfee Mobile Security for Android.
    3. Only paid, active subscriptions to Anti-Virus Software are eligible for a refund under the Pledge. Your eligibility for a refund under the Pledge expires upon expiration or termination of the subscription to the Anti-Virus Software.
    4. The Pledge is only valid in the languages and countries we support, as set out in the Virus Protection Pledge entry in the System Requirements. As of the Date Last Updated, this includes: English, in Australia, Canada, India, Malaysia, New Zealand, Philippines, Singapore, United Kingdom & United States.
    5. The Pledge does not apply to trial subscriptions or free software.
    6. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required.
    7. Your subscription to Anti-Virus Software must be actively enrolled in automatic renewal. Your account must have a valid credit card, debit card, or other payment mechanism on file with us, and your automatic renewal settings must be turned on. If you opt out of autorenewal, you will not be entitled to the virus removal service or entitled to receive a refund.
    8. Applicable law or regulation(s) of the country in which the Qualifying Device is located may limit or alter the availability or scope of the Pledge.
  2. Exclusions

    McAfee is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses. This Pledge applies solely to McAfee’s efforts to remove viruses from a Qualifying Device running Anti-Virus Software. It does not apply to other attacks, security breaches, threats, or damages resulting therefrom. For example, the Pledge will not cover losses or damage resulting from malware or viruses that (i) delete or destroy your data; (ii) modify your files; or (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The only way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device or location. Additionally, this Pledge does not apply to small business or enterprise products and services.

  3. Services

    McAfee shall provide the virus removal services as set forth in the Virus Removal Service Terms of Service which is hereby incorporated by reference.

  4. Refund

    Annual or Monthly Anti-Virus Software Subscriptions. If you purchased an annual or monthly subscription to Anti-Virus Software, our refund will be a full refund of the actual price paid for the specific Anti-Virus Software subscription in the current subscription term (monthly or annual as purchased).

    Multi-Year Anti-Virus Software Subscriptions. If you purchased a multi-year subscription to Anti-Virus Software for a lump sum price, our refund will be a refund of the actual price paid for the specific Anti-Virus Software subscription.

    Bundled Subscriptions. If you purchased the subscription to Anti-Virus Software as part of a bundle of products/services, your refund will be the price of the Anti-Virus Software as posted on our website, not to exceed the total price paid for that bundle.

    For all subscription types, any savings, rebates, refunds, shipping, handling, and taxes are not refundable, except in states or jurisdictions where shipping and taxes are refundable.

  5. Redemption and requesting a Refund

    The process you must follow to redeem the pledge and request a refund is available here.

  6. Disclaimer

    While McAfee will make commercially reasonable efforts to remove a virus from your Qualifying Device running Anti-Virus Software, you understand and agree it is possible that a virus may not be removable, and McAfee does not guarantee that it will remove all viruses from your device(s). To the extent permitted by applicable law, McAfee will have no liability for loss of or recovery of data, service, or loss of use of systems(s) or networks arising out of the Pledge or any act or omission, including negligence, by McAfee and/or its representatives. To the extent permitted by applicable law, McAfee reserves the right to refuse, suspend or terminate the Pledge in its sole discretion. The Pledge is not transferable.

  7. Questions

    If you have any questions, comments or concerns about these Terms, please contact us at: Support.

LAST UPDATED: August 2, 2016.

Redemption and Refund Process for Virus Protection Pledge


1. Confirm your McAfee Virus Protection Pledge eligibility:

  1. Sign in to My Account
  2. Click on the tab of the device you think might be infected
  3. Select Installed McAfee Apps
  4. Look for “Virus Protection Pledge”
If you see... It means...
Virus Protection Pledge: Available You’re covered with our Virus Protection Pledge
Virus Protection Pledge: Not Available You’re not yet covered – sign up for Auto-renewal to enjoy our Virus Protection Pledge

Don’t see anything? Your subscription doesn’t offer our Virus Protection Pledge

2. If you believe your device is infected, please perform a full system scan

  1. Start your McAfee product.
  2. Click on the section of the screen labeled “Updates” to run a check for new program and virus definitions.
  3. Click “Scan your PC”. When the new “Scan your PC” section of the program window loads, click “Run a full scan.”

3. After running the full scan, if you believe your computer is still infected, please contact  McAfee Support. Once we have determined your device has an infection, our agent will remove the identified malware from your computer. If our agent determines they cannot remove the malware from your machine, you will receive a refund (in accordance with the VPP Terms & Conditions) by:

  1. Reversing the original credit card transaction, if McAfee processed the original payment transaction within the last six months;
    OR
  2. Mailing a check or visa gift card for the amount you paid for the product, if the original payment transaction occurred through a 3rd party, or the payment was processed by McAfee more than 6 months prior.