Dispute a Detection & Allowlisting Data

     

    McAfee maintains an extensive database of trusted clean files that is used to prevent false positive detections. The form below allows customers and software vendors to submit files to be analyzed and considered for inclusion into this database.  
     
    IMPORTANT:

    • Ensure that you are legally authorized to submit the data. McAfee cannot be held responsible for unauthorized software distribution. 

    • The supported submission formats are ZIP, RAR, or pre-extracted. Norton Ghost, ISO, VMware, or other proprietary image formats are not supported. If you are submitting specific applications or data, please submit the extracted contents of the installation package in addition to the installer to ensure all components are trusted.

    Submissions are generally processed within two business days but may take longer.  

     


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      ‡Additional Terms Specific to Identity Monitoring Service:

      ‡Additional Terms Specific to Identity Monitoring Service:

    • Eligibility: McAfee® Identity Monitoring Service Essentials is available within active McAfee+ Premium, McAfee+ Advanced, McAfee+ Ultimate, McAfee Total Protection and McAfee LiveSafe subscriptions. Not all identity monitoring elements are available in all countries. See License Agreement for more information. 
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      Fair Credit Reporting Act: You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.
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    • See our System Requirements for information on qualified devices.


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