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McAfee’s advanced security solutions are designed to detect, protect, and correct—from device to the cloud. Our Customer Success Plans help you optimize those security solutions so that you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe. These unique plans transform traditional support by providing a strategically packaged set of personalized services, resources, and expert guidance that help optimize your products, reduce risk, and maximize your investment.
Choose from three plans that accommodate organizations of all sizes: McAfee Premier, Enhanced, and Essential Success Plans. These plans promote your success with escalation management, consulting and education services, and business reviews to help achieve your defined security goals and desired outcomes.
Outcomes of our Customer Success Plans
McAfee Customer Success Plans focus on three key outcomes: expert help with product adoption and consumption; reduced security risk; and achieving greater value from your investment.
Get expert assistance with product adoption and consumption
Dedicated resources help you keep your solutions and policies current.
Reduce your security risk
Success and escalation management help you manage risk and security posture.
Maximize the value of your technology investment
Education and consulting build skills required for optimizing your McAfee solutions.
Compare plans
Our comprehensive, structured plans provide predictable security outcomes. Choose the plan that's right for you.
| Features | Essential Success Plan | Enhanced Success Plan | Premier Success Plan |
|---|---|---|---|
| Assigned customer success manager provides proactive success management1 | |||
| Assigned technical contact provides escalation management and monitors technical issues and trends | |||
| Assigned support account manager provides technical escalation management | |||
| Direct access to technical support experts | |||
| 24/7 phone support | |||
| Education services | Choose from education services menu (30 vouchers) | Choose from education services menu (80 vouchers) | Choose from education services menu (280 vouchers) |
| Unlimited site license to all eLearning training | |||
| Advanced service level goals | |||
| Documented Success Plans | |||
| Business reviews | Remote Semi-annual |
On-site Quarterly |
On-site Quarterly |
| Consulting services2 | One remotely delivered health check (McAfee ePolicy Orchestrator or McAfee Endpoint Security) |
One week (40 hours) Choose from Solution Services menu |
Four weeks (160 hours) Choose from Solution Services and Strategic Advisory Services menu |
| Service request prioritization | |||
| On-site technical support assistance3 | Up to 2 per year | Up to 6 per year | |
| Proactive notification service via Support Notification Service (SNS) | |||
| Designated contacts | 15 designated | 25 designated | Unlimited |
| Targeted business size | Medium-sized businesses | Medium- to large-sized businesses | Large and global enterprises |
| Learn More > Download Data Sheet > |
Learn More > Download Data Sheet > |
Learn More > Download Data Sheet > |
1Resident customer success manager option available.
2 Subject to regional availability. Read the data sheet for complete consulting and education services descriptions by Customer Success Plan.
3Subject to terms and conditions. Regional variations may apply.
Resources
McAfee Customer Success Plans
Review strategically packaged and personalized services, resources, and expert guidance to deliver success-based outcomes.
Consulting and Education Services Options
Learn about available solution and strategic services and education services.
We Put You at the Core
Read about how our new transformations are helping move your security forward.
