We help move your security forward

McAfee’s advanced security solutions are designed to detect, protect, and correct—from device to cloud. Our Customer Success Plans provide a blueprint to help you optimize those security solutions so that you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.

These unique plans transform traditional support by providing a strategically packaged set of personalized services, resources, and expert guidance that help optimize your products, reduce risks, and maximize your investments.

Choose from three plans that accommodate organizations of all sizes: McAfee Premier, Enhanced, and Essential Success Plans. These plans promote your success with escalation management, consulting and education services, and business reviews to help achieve your defined security goals and desired outcomes.

Need Assistance?

Get online support now.

Access the ServicePortal

Business Outcomes of our
Customer Success Plans

McAfee Customer Success Plans focus on three key outcomes: get expert help with product adoption and consumption; reduce security risks; and derive greater value from your investments.

Get Expert Assistance

Dedicated resources help you with product adoption and consumption.

Reduce Security Risks

Success plans and business reviews help you reduce risks.

Maximize Investment Value

Education, consulting, and health watch services build skills and help you keep systems and processes current.

Compare plans

Our comprehensive, structured plans provide predictable security outcomes. Choose the plan that's right for you.

Features Essential Success Plan Enhanced Success Plan Premier Success Plan
Assigned customer success manager provides proactive success management1      
Assigned technical contact provides escalation management      
Cloud assigned technical contact provides cloud management and monitoring Add-on option Add-on option  
Assigned support account manager provides technical escalation management      
Direct access to technical support experts      
24/7 phone support      
Education services2 30 vouchers 80 vouchers 280 vouchers
Unlimited site license to all eLearning training      
Advanced service level goals      
Documented Success Plans      
Business reviews Semi-annual Quarterly Quarterly
Consulting services2 One health watch service
Remotely delivered
40 hours
Two health watch services
Remotely delivered
160 hours
Four health watch services
Remotely delivered
Service request prioritization      
Proactive notification service via Support Notification Service (SNS)      
Designated contacts 15 designated 25 designated Unlimited
Targeted business size Medium-sized businesses Medium- to large-sized businesses Large and global enterprises
  Learn More
Read Data Sheet
Learn More
Read Data Sheet
Learn More
Read Data Sheet
 

1Resident customer success manager add-on option available with Premier Success Plan.
2 Subject to regional availability. Review the consulting and education services available for each Customer Success Plan.

Explore the McAfee Customer Success Plan that's right for you

Essential Success Plan

A lighter plan, targeted for medium-sized businesses, provides escalation management, consulting, education, and business reviews

Learn More

Enhanced Success Plan

A robust plan, targeted for medium-to-large enterprises, provides success management, consulting, education, health watches, success plans, and business reviews

Learn More

Premier Success Plan

A comprehensive plan, targeted for large-to-global enterprises, offers success and escalation management, consulting, education, health watches, success plans, and business reviews

Learn More

About Us

McAfee is the device-to-cloud cybersecurity company.

Learn More

Work with Us

McAfee partners have the inside track on trending security issues, technologies, and products.

Learn More

Customer Resources

Learn how to take full advantage of McAfee products.

Learn More