We help move your security forward
McAfee’s advanced security solutions are designed to detect, protect, and correct—from device to cloud. Our Customer Success Plans provide a blueprint to help you optimize those security solutions so that you can innovate fearlessly, proactively protect your business, and scale up in line with your timeframe.
These unique plans transform traditional support by providing a strategically packaged set of personalized services, resources, and expert guidance that help optimize your products, reduce risks, and maximize your investments.
Choose from three plans that accommodate organizations of all sizes: McAfee Premier, Enhanced, and Essential Success Plans. These plans promote your success with escalation management, consulting and education services, and business reviews to help achieve your defined security goals and desired outcomes.
Business Outcomes of our
Customer Success Plans
McAfee Customer Success Plans focus on three key outcomes: get expert help with product adoption and consumption; reduce security risks; and derive greater value from your investments.
Get Expert Assistance
Dedicated resources help you with product adoption and consumption.
Reduce Security Risks
Success plans, business reviews and onsite support help you reduce risks.
Maximize Investment Value
Education, consulting, and health watch services build skills and help you keep systems and processes current.
Compare plans
Our comprehensive, structured plans provide predictable security outcomes. Choose the plan that's right for you.
| Features | Essential Success Plan | Enhanced Success Plan | Premier Success Plan |
|---|---|---|---|
| Assigned customer success manager provides proactive success management1 | |||
| Assigned technical contact provides escalation management | |||
| Cloud assigned technical contact provides cloud management and monitoring | Add-on option | Add-on option | |
| Assigned support account manager provides technical escalation management | |||
| Direct access to technical support experts | |||
| 24/7 phone support | |||
| Education services2 | 30 vouchers | 80 vouchers | 280 vouchers |
| Unlimited site license to all eLearning training | |||
| Advanced service level goals | |||
| Documented Success Plans | |||
| Business reviews | Semi-annual Remotely delivered |
Quarterly On-site |
Quarterly On-site |
| Consulting services2 | One health watch service Remotely delivered |
40 hours Two health watch services Remotely delivered |
160 hours Four health watch services Remotely delivered |
| Service request prioritization | |||
| On-site technical support assistance3 | Up to 2 per year | Up to 6 per year | |
| Proactive notification service via Support Notification Service (SNS) | |||
| Designated contacts | 15 designated | 25 designated | Unlimited |
| Targeted business size | Medium-sized businesses | Medium- to large-sized businesses | Large and global enterprises |
| Learn More Read Data Sheet |
Learn More Read Data Sheet |
Learn More Read Data Sheet |
1Resident customer success manager add-on option available with Premier Success Plan.
2 Subject to regional availability. Review the consulting and education services available for each Customer Success Plan.
3Subject to McAfee's Onsite Technical Support Assistance Policy here. Regional variations may apply.
